Business Profile

Credit Reporting Agencies

Experian

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Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,983 total complaints in the last 3 years.
5,333 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove the hard inquiries. I do not know where they came from, nor do I recognize them!Capital One 04/21/2025 US Bank 03/23/2025 Captial One 01/18/2025 TBOM/VERVENT TOTAL **** 01/11/2025 *************** 12/20/2024 CAPTIAL ONE 11/14/2024 MRV/VERVENT-REVVI 09/07/2024 AMERICREDIT 07/31/2024 NCC/*** ******* KENOSHA 07/30/2024 ******* ONE VIA DEALER 07/27/2024 PRESTIGE FINANCIAL 07/27/2024 TBOM/MILESTONE 07/29/2024 ******* ONE 12/24/2023 TBOM/MILESTONE 12/03/2024
Customer Answer
Date: 06/28/2025
Items removed that I do not recognize or authorize
Business Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the inquiry information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For information about Experians dispute process, please visit *******************************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** Story
Initial Complaint
Date:06/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and discovered I've been a victim of identity theft. I do not recognize this account. Please remove it from my credit report as it is harming my ability to obtain credit.
Customer Answer
Date: 06/28/2025
As a clarification letter this is my response, I have been disputing these unauthorized accounts since February or March . I have gone through the entire identity theft process , my wallet was stolen and I replaced all of my credit and debit cards , I let DISCOVER and *********** know and it was resolved on their end. However , the accounts that were opened fraudulently stayed on my credit report . I have been constantly disputing this with affirm and Experian and they refuse to do an in-depth investigation . I called both of the companies up to dispute and fix my accounts but they consistently and constantly refused to help me and would just verify the accounts over and over again . I did not understand why and its frustrating because its a genuine unauthorized accounts and they continue to verify it as my account and I KNOW for a FACT they are not doing proper investigations.
Customer Answer
Date: 07/01/2025
Accounts to review :
RZD3-D53E
ZZMI-7CRI

Business Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers complaint.

According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.
Initial Complaint
Date:06/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NOTICE AND DEMAND FOR SETTLEMENT AND IMMEDIATE REMOVAL OF UNAUTHORIZED ACCOUNTS FROM ********************** FILE To Whom It May Concern,This letter serves as a formal Notice and Demand pursuant to my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., to dispute and request immediate investigation, verification, and/or deletion of the following accounts that have been inaccurately and unlawfully reported on my consumer credit report.Upon reviewing my recent credit file, I identified one or more accounts reported by your company that I do not recognize and which appear to be inaccurate, unverifiable, or unauthorized. These entries are causing substantial harm to my personal and financial reputation and are a violation of federal law if they cannot be substantiated with proper **************** permitted by FCRA 609 (15 U.S.C. 1681g) and 611 (15 U.S.C. 1681i), I am demanding the following:1. Full Verification and Disclosure of Reporting Standards:Please provide the following for each disputed account:- Full copies of any original application, contract, or signed agreement bearing my signature or proof of my authorization to open the account.- A Metro 2 compliance audit, which must include:- The Header Record (18 fields)- The Base Segment (49 fields)- The Trailer Record (47 fields)- *** associated codes or data used to determine account validity You are required to demonstrate that these accounts were reported in full compliance with Metro 2 data standards, as required by the ********************************** (****) and enforced by federal regulation.
Customer Answer
Date: 06/29/2025
my name is rakiya and this is my written confirmation. please process all of my complaints.
Business Response
Date: 07/07/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Initial Complaint
Date:06/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft. I do not recognize this account please remove this from my credit report this is hurting my ability to obtain credit CONSUMER ADJUSTMENT *** ******XX
Customer Answer
Date: 06/28/2025
I authorized this complaint
Business Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers complaint.

We are currently reinvestigating the disputed account ********************** with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to them.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.
Initial Complaint
Date:06/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Experian for failing to delete an inaccurate, unverifiable charge-off account after 3 formal disputes. The account is listed as CAP1/KOHLS **** STORE with the incomplete and incorrect account number ****************, which itself violates the ***** requirement for complete and accurate reporting.This account was closed in November 2024 and charged off and written off in February 2025, yet Experian continues to report a monthly balance and missed payments from February 2025 to the present. This is false, misleading, and a violation of FCRA 623(a) and 607(b), as a charge-off is a one-time event and should not be reflected repeatedly in monthly payment history.The reported balance is $459, though the original credit limit was only $300. Both the creditor and the collection agency show $0 in added interest or fees, making this figure inaccurate and unsupported. Meanwhile, Radius Global Solutions is now attempting to collect on the account during an active dispute. I have not signed any agreement with them, nor has any contract with my signature been provided, which makes the debt unverifiable and improperly transferred.More importantly, this same account was deleted by both ********** and ******* after my initial disputes due to their inability to verify its accuracy or completeness. Experians continued reporting creates a conflict between bureaus and shows failure to follow proper reinvestigation procedures as required by FCRA 611 and 602(a).I am demanding that Experian either (1) delete this account immediately or (2) provide, within the remaining 11-day window, a complete description of all reinvestigations conducted, including procedures used, evidence relied upon, and proof that actual investigations were conducted, not just automated verifications or parroting the furnishers data.If these requirements are not met, I will escalate this to the ***** FTC, Attorney General, and pursue legal action under FCRA LAW
Customer Answer
Date: 06/28/2025
Yes I ***** **** date of birth ********** confirm that YES I authorized the submission of this complaint and am requesting assistance from the Better Business Bureau to resolve this matter. I need assistance from The BBB.

This is my third dispute of the charged-off account reported by CAP1/KOHLS **** STORE on my Experian credit report. The account was closed in November 2024 and charged off in February 2025, yet Experian continues to report a balance every month and monthly missed payments reporting ongoing monthly as a charge off every month. This reporting is false, misleading, and in direct violation of multiple sections of the Fair Credit Reporting Act (FCRA), including Sections 611, 607, 623, and others.

The original creditor wrote off the balance and rendered the account to a collection agency to collect in which they did not add any interest or fees, yet the account shows a $459 balance on a $300 credit limit, which is inaccurate. Also the collection agency was trying to collect while the account was in dispute. Furthermore, the masked account number ****************** being reported on my credit report is incomplete and unverifiable.

This account has already been removed from my TransUnion and Equifax reports due to their inability to verify the accuracy or completeness of the information. Experian, however, has continued to verify it without providing me with the legally required description of the reinvestigations or the procedures used to determine accuracy and completenessdespite my repeated written requests.

I am requesting BBBs help in getting this account deleted from my Experian credit report, as continued reporting under these circumstances is not only very misleading and very harmful to me and my ability to purchase a home for my family but also most importantly because these are serious violations of FCRA laws. And there is many Violations from the reporting of this account by **********************.

I DO AUTHORIZE THE SUBMISSION OF THIS COMPLAINT.

Business Response
Date: 07/03/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees.Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they actually had completed an actual investigation and provided me with a description of the reinvestigation and description of procedures used in the reinvestigation. However this dispute has came back as verified for the third time without them providing me with what I requested as mentioned I requested the description of procedures used in reinvestigation and description of the reinvestigation they did NOT provide ANY of that they just auto verified the account without conducting an actual investigation so for the third time I will wait for the business to perform this action within the amount of time that is left according to consumer law and there isnt a lot of time left, if it does, they will find the account is NOT accurate and it cannot be verified if that happens then yes I will consider this complaint resolved. But in order for them to do so they would need to open another dispute since this one came back auto verified as I mentioned without an actual investigation.

Regards,

***** ****
Initial Complaint
Date:06/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove/delete the incorrect personal information from my credit report (addresses and all variations of name). The addresses and name variations are as follows:800 *********** ******************************************************* ************************************* *************************************************************************************** ************************************************************************ ****************************************************************************** ****************************************************************************** ******* M ********* ******* ******** ********* ******* M ********* Jeremond ********* ******* ******** ********* ******* Burroughds ******* Marquie ********* *** *********
Customer Answer
Date: 06/28/2025
Yes, I authorized this complaint. Thanks.
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently disouting the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

We store address information as it is sent to us by your credit grantors or from information contained in public records. One or more sources of information reported the address you questioned and it is a part of your credit history.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *********
Initial Complaint
Date:06/27/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was in shock to find I been a victim of identity theft I do not recognize this account please remove from my credit they are hurting my ability to obtain credit NAVY ****************
Customer Answer
Date: 06/28/2025
Yes, I authorized this complaint
Business Response
Date: 07/07/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identify theft I do not recognize these accounts please remove this from my credit report they are hurting my ability to obtain credit.
Customer Answer
Date: 06/28/2025
Hello My Name is MyiLove ******** and I am the person that contacted BBB to assist me with this issue. I was recently released from being in the hospital for a long time due to health issues and I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identify theft I do not recognize these accounts please remove this from my credit report they are hurting my ability to obtain credit. If I could have help deleting this from my credit report so that I am able to move forward with my life. Thank you so much.
Business Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For information about Experians dispute process, please visit *******************************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian is in violation of numerous CFPA and FCRA statues. I need your help in enforcing them to enforce the **** and investigate the attached. This is me submitting this complaint
Customer Answer
Date: 06/28/2025
I sure did submit this. Please help me make them investigate these items on my credit reports.
Business Response
Date: 07/07/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers complaint.

Our records indicate that the disputed information does not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. **************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm disputing the following accounts on my ********************** reports. Experian need to block the information pursuant to FCRA605b, plus I'm attaching all the proper documentation needed to process this
Customer Answer
Date: 06/28/2025
I submitted this complaint myself. Proceed with enforcing Experian to investigate these items on my credit reports.
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********

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