Business Profile

Credit Reporting Agencies

Experian

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Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,979 total complaints in the last 3 years.
5,333 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ********** I looked at my credit report and noticed THEY have reported The following account(s): ******************* SSB, ACCOUNT# ********** GROW **********************, **** ACCOUNT# **************** ******************, ACCOUNT# CLCRNVXXXX According to 15 USC ******** and the **** section 605B it is illegal to report anything on my credit report without my permission. Please remove these: ******************* SSB, ACCOUNT# ********** GROW **********************, **** ACCOUNT# **************** ******************, ACCOUNT# CLCRNVXXXX Also keep in mind that you are required to delete this no later than 4 days after you receive this dispute from me.Thanks,****** ********
Customer Answer
Date: 06/26/2025
I confirm that I authorize the submission of this complaint and that I am requesting assistance from BBB.
Experian is constantly violating my rights and the law according to 15 USC 1681b(2) and the **** section 605B it is illegal to report anything on my credit report without my permission. I've been asking them to Please remove these:

******************* SSB, ACCOUNT# **********

GROW **********************, **** ACCOUNT# ****************

******************, ACCOUNT# CLCRNVXXXX
Business Response
Date: 07/07/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers complaint.

Using the identification information you provided, we are unable to locate a credit record for the above-mentioned consumer. The consumer either has no credit history or additional identification information is needed in order to access the credit information. Please forward the consumers specific disputes along with the consumers complete identification information (Social Security number, full name, current address, previous addresses in the last two years and date of birth).

Please include one copy of a government issued identification card, such as a driver's license, state ID card, etc. and one copy of a utility bill, bank or insurance statement, etc.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact me directly if you have any questions.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am formally disputing the false late payment history being reported on my ******* mortgage account. According to my Experian credit report, this account is marked with 30, 60, 90, and even 120-day late payments, which is entirely inaccurate and damaging.Under the Fair Credit Reporting Act, specifically:15 U.S.C. 1681i you are required to conduct a reasonable reinvestigation of any disputed information and delete unverifiable or inaccurate data.15 U.S.C. 1681e(b) you are required to ensure maximum possible accuracy in all consumer report information.15 U.S.C. 1681s-2(b) your data furnisher is required to investigate and correct this error when notified.I was never late on this account, and I am demanding that all false derogatory payment entries be immediately deleted from my credit file. The current reporting is inaccurate, unverified, and a clear violation of federal law.Please consider this letter a direct dispute of the following:Account Name: SERVSOL Account Type: Mortgage Joint Reported Lates: 30, 60, 90, ***************************************************************************************** full, along with an updated copy of my credit report. If you fail to correct this, I will escalate this matter with the ************************************ (****) and file a civil complaint under 15 U.S.C. 1681n and 1681o for willful and negligent noncompliance.
Customer Answer
Date: 06/26/2025
There are inaccurate late payments reporting its need to be current
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Initial Complaint
Date:06/26/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been a victim of identity theft. I do not recognize this account m. Please remove this from my credit report they are hurting my ability to obtain credit, ***************** SYST account
Customer Answer
Date: 06/27/2025
Someone use my credit without my knowledge! Fraud, Please remove off my credit. I submitted my driver license and social security card.
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers complaint.

Our records indicate that the disputed information does not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. **************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ********
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and i found that i was a victim of identity theft and i do not recognize these accounts. Please remove these accounts because they are hurting me from obtaining credit.TELERECOVERY ******X TELERECOVERY ******X TELERECOVERY ******X RADIUS GLOBAL SOLUTION ******XX
Customer Answer
Date: 06/26/2025
Yes I authorized this complaint
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently blocking the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ogama *******
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This letter serves as a formal follow-up to my initial dispute 250519-20901160 with the **** regarding inaccurate information being reported on my consumer credit report by Equifax, TransUnion, and Experian for JPMCB CARD Account Number (Last 4 Digits): 1143 *********** Account Number (Last 4 Digits): 1845 *********** Account Number (Last 4 Digits): 1104 JPMCB CARD Account Number (Last 4 Digits): 9455 *********** Account Number (Last 4 Digits): 1845 APPLE CARD *********** Account Number (Last 4 Digits): 7873 . I am now invoking my rights under **** 611 (15 U.S.C. 1681i), which mandates that consumer reporting agencies reinvestigate disputed information and provide a detailed description of the procedure used to determine the accuracy and completeness of the disputed items. Since your previous response returned the accounts as verified, I am now requesting the specific method of verification used to reach that conclusion, including the name and contact information of the furnisher, and the original source of the data used to verify the accuracy of the delinquency status reported. If you are unable to provide this information, or if the furnisher cannot produce documented evidence bearing my original wet signature authorizing the reporting of such information, then per the ****, all contested items in my original dispute must be permanently deleted from the credit report you maintain.
Customer Answer
Date: 06/26/2025
250519-20901160 with the **** regarding inaccurate information being reported on my consumer credit report by Equifax, TransUnion, and Experian for JPMCB CARD Account Number (Last 4 Digits): 1143 *********** Account Number (Last 4 Digits): 1845 *********** Account Number (Last 4 Digits): 1104 JPMCB CARD Account Number (Last 4 Digits): 9455 *********** Account Number (Last 4 Digits): 1845 APPLE CARD *********** Account Number (Last 4 Digits): 7873 . I am now invoking my rights under **** 611 (15 U.S.C. 1681i), which mandates that consumer reporting agencies reinvestigate disputed information and provide a detailed description of the procedure used to determine the accuracy and completeness of the disputed items. Since your previous response returned
Business Response
Date: 07/07/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees.Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Initial Complaint
Date:06/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report. Unexpectedly I found out I have been a victim of identity theft I do not recognize this account. Please remove this from my credit report, it is negatively affecting my ability to obtain credit.
Customer Answer
Date: 06/28/2025
I **** J ****** verify the complaint that was made in regards to the ******* account being removed
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Senior Regulatory Affairs Associate
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ******
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian is refusing to remove OneMain Account that is being reported. Experian has documentation of my ID, showing the address on the account does not match in my personal information.There is an address identification number(0034888674) for the personal information section.There is also an address identification number for the account which is **************** two numbers do not match. This account is not tied to any addresses and should be removed immediately.
Customer Answer
Date: 06/26/2025
Remove this Account from ********************** report.
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

The address ************ belongs to the consumers current mailing address.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. **************************

For information related to fraud, please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I was shocked to find I had been a victim of Identity Theft. I do not recognize this account. Please remove this from my credit report. These accounts are hurting my ability to receive credit. MIDLAND CREDIT MANAGEM [317811XXX]MIDLAND CREDIT MANAGEM [317811XXX]SOURCE RECEIVABLE [268842XX]CREDIT COLL [******]***** ****** [******]
Customer Answer
Date: 06/26/2025
I havent received any communication via mail from Experian address my concern. I requested information from them regarding these accounts but only the status was updated but no verification of debt or even information regarding the process in which was used to verified. These accounts dont look familiar to me.
Business Response
Date: 07/04/2025
Dear Better Business Bureau:

Our office recently received your correspondence of regarding the above-mentioned consumers personal credit report.

Our records indicate that the disputed ***** and ****** and Credit collections do not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.

We are currently investigating the additional disputed account ********************** with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *********
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed my credit report and was shocked to find that I have been a victim of identity theft. I do not recognize these accounts. please remove these items from my credit report they are hurting my ability to obtain credit. Accounts: Account name *************** #ED1C38XXXXXXXXXXXXXXXXXXX ********** #******XXXXXXXXXXXXXX ****** *** *** #******XXXXXXXXXX ******************************* #TJ1005XX ******** #G8C35FXXXXXXX VERITAS INSTRUMENT RENTA #***XXXX
Customer Answer
Date: 06/26/2025
Yes I authorized this complaint
Business Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers complaint.

According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian is in violation of numerous CFPA and FCRA statues. I need your help in enforcing them to enforce the **** and investigate the attached. This is me submitting this complaint.
Customer Answer
Date: 06/26/2025
I submitted this complaint. Please proceed
Business Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For information about Experians dispute process, please visit *******************************************************************.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** *****

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Experian is NOT a BBB Accredited Business.