Business Profile
Credit Reporting Agencies
ExperianThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Credit Reporting Agencies.
Complaints
This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14,904 total complaints in the last 3 years.
- 5,228 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries I do not recognize this hard inquiry on my account. ***** Fargo 06/30/2025Customer Answer
Date: 07/01/2025
Yes I authorized this complaintBusiness Response
Date: 07/03/2025
Our office recently received your correspondence regarding the above-mentioned consumers complaint.
Our records indicate that the disputed ***** Fargo 06/30/2025 inquiry does not appear on the consumers current Experian credit report. We are sending a copy of their Experian credit report to them for review.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.Initial Complaint
Date:07/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am currently on a wonderful rebuilding journey for my credit and recently reviewed my credit report and noticed that I am a victim of identity theft once again and I do not recognize this account, please remove this it is hindering my ability to obtain credit and to move forward in life.RADIUS GLOBAL SOLUTION ACCOUNT *********Customer Answer
Date: 07/01/2025
i authorize this submission
Business Response
Date: 07/07/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers complaint.
Our records indicate that the disputed information does not appear on the consumers current Experian credit report. We have mailed a current Experian credit report directly to the consumer for review.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. **************************
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateInitial Complaint
Date:07/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have disputed several errors and violations on my Consumer Report with Experian. They have with willful non compliance would correct the errors and delete the violations. They said they verified the information on my report, but they could not have done so if my last that they are displaying is incorrect and also my address.(see attached). There one acct CMG that has been updated at Equifax and not with Experian (see attached).Their lack of action is hindering my creditworthiness.Customer Answer
Date: 07/01/2025
I do not know what more to say. I submitted disputes that came back verified or updated. I ask for a reinvestigation with the method of investigation and provide who they spoke with also provide bank statement proving I was late. I did not receive any of that information. Still came back verified and updated. However, they could not have done an investigation when my SSN is reporting incorrectBusiness Response
Date: 07/04/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateInitial Complaint
Date:07/01/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and noticed that I have been a victim of identity theft, I do not recognize any of these accounts and they are hurting my ability to obtain credit please remove these accounts from my ********************** report immediately.Account name: ******* ***** ****** account number: ********Customer Answer
Date: 07/01/2025
YES I AUTHORIZE THIS COMPLAINTBusiness Response
Date: 07/07/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateCustomer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:07/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my credit report, I noticed several inaccuracies associated with the accounts listed. These accounts are negatively impacting my ability to obtain credit. I am requesting that you conduct a through investigation to verify the accuracy and completeness of my information, as required under the Fair Credit Reporting Act (15 USC 1681) .Customer Answer
Date: 07/01/2025
I authorize this submission to the BBB!Business Response
Date: 07/04/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateInitial Complaint
Date:07/01/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
please remove hard inquiry, i do not recognize the hard inquiry waterstone m 01/22/2025Customer Answer
Date: 07/01/2025
yes i authorize this complaintBusiness Response
Date: 07/07/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateCustomer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ****
Initial Complaint
Date:06/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries and fraudulent accounts. I do not recognize these.Fraudulent accounts:Kikoff Lending, Llc account XXXXXX opened 10/2022 Webbank Fingerhut account XXXXXXXXXXXX opened 8/2014 ******************** Gle account ********** opened 2/2020 Hard inquires:Affinity Plus FcuCustomer Answer
Date: 07/01/2025
Yes I authorize the complaint.Business Response
Date: 07/03/2025
Experian received a recent request regarding an individual's credit information that does not appear to have been sent directly by them or to be authorized by them. As a precautionary measure, no action has been taken on the alleged request.
According to the federal Fair Credit Reporting Act, "if the completeness or accuracy of any item of information contained in a consumers file at a national consumer credit reporting company is disputed by the consumer and the consumer notifies the company directly of such dispute, the company shall reinvestigate free of charge." Therefore, any inaccurate information can be disputed directly with Experian for free. If an individual believes that information in their personal credit report is inaccurate or incomplete,they should call the phone number that displays on their Experian personal credit report or visit the secure website at ****************************************************************.
They may also write to the address on their Experian personal credit report. Include the account name and number for any item on the credit report that is being disputed and state the specific reason why the information is believed to be inaccurate. The dispute process may take up to 30 days (45 days when disputing information in the annual free credit report). Once Experian completes the processing of the dispute, they will promptly notify the individual of the outcome.Initial Complaint
Date:06/30/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and was shocked to see I had been a victim of identity theft. I do not recognize any of these accounts. Please remove these accounts from my ********************** report as they are hurting and affecting my ability to obtain credit.1) MIDLAND CREDIT MANAGEMEN-ACCT#- ************ MIDLAND ********************** MANAGEMEN-ACCT#- ************ MIDLAND ********************** MANAGEMEN- ACCT#- ****************** GLOBAL ********************- ACCT#- *********** RESURGEN/LVNV- ACCT #-****************Customer Answer
Date: 07/01/2025
Yes, I authorize this complaint.Business Response
Date: 07/07/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer AffairsCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ****
Initial Complaint
Date:06/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im filing this complaint against Experian for reporting a false repossession and multiple unauthorized hard inquiries. These violations of 15 USC 1681b(a)(2) and 15 USC 1681(a)(4) have caused me emotional distress, credit damage, and ongoing harm.I never gave written or verbal consent to the companies listed below to access my credit. In addition, the repossession showing on my file is inaccurate and unvalidated.?? Unauthorized Inquiries on My Experian File: GLOBALLEND 08/30/2023 GLOBALLEND 07/31/2023 FD/****** FED CREDIT U 06/30/2023 GLOBALLEND 07/05/2023 These credit pulls were not authorized by me and have negatively impacted my score. Under 15 USC 1681b(a)(2), they are unlawful without consent.?? Inaccurate Repossession:Repossession Account #******************************** is reporting a repossession that was never properly validated. No lawful investigation or consumer authorization took place. This is a violation of 15 USC 1681(a)(4), as the reporting is neither fair nor accurate.?? What Im Requesting:Delete all unauthorized inquiries listed above.Delete the repossession account completely.Send written confirmation of the removals.Provide proof if Experian believes these were properly reported.Customer Answer
Date: 07/01/2025
Yes i authorized this complaintBusiness Response
Date: 07/04/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateInitial Complaint
Date:06/30/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an account that was not reporting accurately. I had late payments on an account that I was in fact paid on time. The consumer reporting agencies have need to report all information with complete accuracy. this account has not been late on payments ive attached a copy of my report to this compliant on the following dates 09/23 I demand the payments be updated to paid of time immediately. You cannot report information with knowledge that this information has errors. I have substantials doubts about the accuracy of the information. Please update this account to PAID NEVER LATE!!!Customer Answer
Date: 07/03/2025
I authorized this complaintBusiness Response
Date: 07/11/2025
Dear Better Business Bureau:
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
According to our records, the information is currently being disputed on the consumers current Experian credit report for the same reason. The **** provides up to ********************************************************************** which the consumer disagrees.Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.
For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
For information related to fraud,please visit our website at: ******************************************************.
Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.
Sincerely,
Experian Consumer Affairs
Senior Regulatory Affairs AssociateCustomer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********* ********
Experian is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.