Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian

  475 Anton Blvd Costa Mesa, CA 92626

• 

  Experian

  PO Box 14108 Orange, CA 92863

• 

  Experian

  PO Box 9701 Allen, TX 75013

• 

  Experian (Telecom Self-Reported)

  PO Box 4500 Allen, TX 75013

• 

  Experian

  19125 North Creek Pkwy Ste 203 Bothell, WA 98011-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Experian located in *****, ** ************ has repeatedly violated my consumer rights under the Fair Credit Reporting Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the ***** Despite my efforts to resolve this unfortunate nightmare for several months now, Experian has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of the many, many other complaints filed against this company for their illegal and unethical business. Yet, somehow, this company is still in business. ************'s unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon. As previously stated, this credit reporting agency is reporting erroneous, derogatory information about me to which is killing my *************************** Professional image. They've refused to send any proof of their claim because they have none since this account has never even existed. Therefore, my only wish is to have them permanently remove the inaccuracies that Ive disputed from my credit file immediately.

  Business Response

  Date: 01/03/2023

  Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.
  
  Our records indicate that we have not previously received this complaint from the Better Business Bureau.
  
  We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.
  
  Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ****************************** 75013.
  
  Thank you for allowing me to assist you.  Please contact our office if you have any questions.
  
  Sincerely,
  
  Experian
  
  ************
  

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with Experian's handling of my dispute. I have contacted them on numerous occasions to get some incorrect information fixed and the information is still there. I have sent several letters to the furnishers as well and they too ignore my request and only refer me back to the credit bureau without correcting anything. I have filed previous complaints and they seem to not care about their responsibilities. I am tired of dealing with it.

  Business Response

  Date: 01/03/2023

  Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.
  
  Our records indicate that we have not previously received this complaint from you or the Better Business Bureau.
  
  We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.
  
  Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.
  
  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  ***********************
  ***********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to this company several times regarding inaccurate information being reported on my credit profile and as this is inaccurate information. This company is violating consumer laws. I have sent letters in June, July and August pointing out late payments are being reported on my credit profile which I disagree with. I have requested proof of late payments/where/how this information was obtained. They have failed to validate this information. I further pointed out that although this late payments are inaccurate as I have not paid late, even if this were accuarate (which it is not). They dates reporting late fall under the covid protection period and BY LAW, late payments for that date range cannot report to a credit profile. I also submitted a copy of the law passed in reference to this. I received no response and this illegally reported information has not been removed as the dates are 8/2020-05/2021 and 07/2021

  Business Response

  Date: 01/03/2023

  Our office recently received your correspondence regarding the above-mentioned consumers complaint.
  
  Our records indicate that we have not previously received this complaint from the Better Business Bureau.
  
  We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.
  
  Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.
  
  Please note that they may submit their request or documents supporting their claim electronically at www.experian.com/upload. They may also visit Experians dispute center by visiting www.experian.com/dispute.    
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  
  *********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experian has violated my rights as the consumer and the Fair Credit Reporting Act 15 USC ****

  Business Response

  Date: 01/03/2023

  Thank you for your recent correspondence regarding the above-mentioned consumer. Our records indicate that we have not previously received this complaint from you or the Better Business Bureau. Our records indicate that we have contacted the data furnisher to verify the accuracy of the information with which the consumer disagrees.  The disputed information was verified as accurately reported and confirmation was mailed to the above-mentioned consumer for review. 
  
  When a consumer disputes the accuracy or completeness of information on their personal credit report and tell us specifically why they believe the information is inaccurate or incomplete, we process their dispute as required by law.  We contact the furnisher of the data to verify the accuracy of the disputed information.
  
  If the consumer disagrees with the results of the reinvestigation, it is the consumer's legal right,under the ***** to add a 100-word statement specifying the nature of their dispute.  The statement will appear with the item as long as the item remains on the credit report.  Any further concerns regarding the disputed information may need to be directed to the creditors reporting this information.  Please refer to the original personal credit report for the furnisher or public records office name, address, and phone number (if available).  If the consumer has any additional supporting documentation regarding the disputed information, they may forward that to us for review.
  
  Additionally, our records indicate that the other disputed information does not appear on the consumers current Experian credit report.  A copy of the current Experian credit report is being mailed directly to the consumer for review.
  
  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  ***********************
  ***********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exeprian/Transunion/Equifax the credit bureasus stated my account was properly investigated but how is that possible if my my balances are inaccurate, the date last active is inaccurate,and date last reported is not accurate. This is grounds for removal they also violated my rights under 15 U.S.C **** section 602 A. States i have the right to privacy. 15 U.S.C **** section 604 A. it also states a consumer reporting agency cannot furnish a account without written instruction Also the credit bureaus took more then 30 days to complete my investigation. Petal Card 2 ************* FST Premier Creditonebank# **** Creditonebank#**** ************************************ One#**** Tbom/Aspire#**** Tbom/Aspire#****/ Exeter finance

  Business Response

  Date: 01/03/2023

  Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
  
  Our records indicate that we have not previously received this complaint from you or the Better Business Bureau.
  
  We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer. 
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  ***********************
  ***********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experian either has a mixed report or they are just refusing to do proper disputes in june or Julyu on accounts so i will try again for the last time without suing unless i have to (see below):1. Colledtion acct. number ******xxx account not mine showing As citibank on report yet it is Midland Funding for $955 I disputes this they did a generic response and status updated was in 2019. THIS IS NOT MY ACCOUNT REMOVE NOT MINE no response from company 2. Autoloans acct. number ******x never late stAtus update on ******************************************************************** not no response from company 3. creditcards First Premier ******xxx ...and WebBank /Fingerhut ******xx.... status updated **************************************************************************** to lose housing, defamed me and more to date .

  Business Response

  Date: 01/03/2023

  Thank you for your recent correspondence regarding the above-mentioned consumer.  Our records indicate that we have contacted the data furnisher to verify the accuracy of the information with which the consumer disagrees.  The disputed information was verified as accurately reported and confirmation was mailed to the above-mentioned consumer for review. 
  
  When a consumer disputes the accuracy or completeness of information on their personal credit report and tell us specifically why they believe the information is inaccurate or incomplete, we process their dispute as required by law.  We contact the furnisher of the data to verify the accuracy of the disputed information.
  
  If the consumer disagrees with the results of the reinvestigation, it is the consumer's legal right,under the ***** to add a 100-word statement specifying the nature of their dispute.  The statement will appear with the item as long as the item remains on the credit report.  Any further concerns regarding the disputed information may need to be directed to the creditors reporting this information.  Please refer to the original personal credit report for the furnisher or public records office name, address, and phone number (if available).  If the consumer has any additional supporting documentation regarding the disputed information, they may forward that to us for review.
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ****************************** 75013.
  
  Thank you for allowing me to assist you.  Please contact our office if you have any questions.
  
  Sincerely,
  
  Experian
  
  ************

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I begin first and foremost over last few months Ive been super busy with life, I had a chance to recently login to experian and what did I see? I notice the account from WE FINANCIAL acct#****** still reporting. Transunion has removed the account equifax removed account but Experian has not complied.Ive attach documents showing that no notice of dispute was ever entered according to 623 there must be an indication of dispute listed and there is not Im simply asking for removal of account.

  Business Response

  Date: 01/03/2023

  Our office recently received your correspondence regarding the above-mentioned consumers complaint.
  
  Using the identification information you provided, we are unable to locate a credit record for the above-mentioned consumer.  The consumer either has no credit history or additional identification information is needed in order to access the credit information.  Please forward the consumers specific disputes along with the consumers complete identification information (Social Security number, full name, current address, previous addresses in the last two years and date of birth). 
  
  Please include one copy of a government issued identification card, such as a driver's license, state ID card, etc. and one copy of a utility bill, bank or insurance statement, etc. Please note that they may submit their request or documents supporting their claim electronically at www.experian.com/upload. They may also visit Experians dispute center by visiting www.experian.com/dispute.
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  
  *********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (AUGUST, 2017) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.MIDLAND FUNDING, #*********, 06/01/2018, $647.00 2.FST PREMIER, #****************, 08/01/2017, $586 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

  Business Response

  Date: 01/03/2023

  Thank you for your recent correspondence regarding the above-mentioned consumer.  Our records indicate that we have contacted the data furnisher to verify the accuracy of First Premier with which the consumer disagrees.  The disputed information was verified as accurately reported and confirmation was mailed to the above-mentioned consumer for review. 
  
  When a consumer disputes the accuracy or completeness of information on their personal credit report and tell us specifically why they believe the information is inaccurate or incomplete, we process their dispute as required by law.  We contact the furnisher of the data to verify the accuracy of the disputed information.
  
  If the consumer disagrees with the results of the reinvestigation, it is the consumer's legal right,under the ***** to add a 100-word statement specifying the nature of their dispute.  The statement will appear with the item as long as the item remains on the credit report.  Any further concerns regarding the disputed information may need to be directed to the creditors reporting this information.  Please refer to the original personal credit report for the furnisher or public records office name, address, and phone number (if available).  If the consumer has any additional supporting documentation regarding the disputed information, they may forward that to us for review.
  
  Additionally, our records indicate that the other disputed information does not appear on the consumers current Experian credit report.  A copy of the current Experian credit report is being mailed directly to the consumer for review.
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ****************************** 75013.
  
  Thank you for allowing me to assist you.  Please contact our office if you have any questions.
  
  Sincerely,
  
  Experian
  
  ************
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (OCTOBER, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.CONVERGENT OUTSOURCING, #********, 02/01/2022, $2,045 2.SUN FED, #*********, 10/01/2019, $604 INQUIRIES I WANT TO REMOVE:1.CAP ONE NA, 04/29/2022 2.CAP ONE NA, 04/20/2022 3.SYNCB/AMAZON PLCC, 01/27/2021 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

  Business Response

  Date: 01/02/2023

  According to our records, the disputed information does not appear on the consumers current Experian credit report.  We have mailed a current Experian credit report directly to the consumer for review.
  
  You are receiving this information because you have notified a consumer reporting agency that you believe that you are a victim of identity theft. Identity theft occurs when someone uses your name, Social Security number, date of birth, or other identifying information, without authority, to commit fraud. For example,someone may have committed identity theft by using your personal information to open a credit card account or get a loan in your name. For more information, visit www.consumerfinance.gov/learnmore or write to: ************************************, **************************************************************** 20552.
  
  In addition to the new rights and procedures to help consumers deal with the effects of identity theft, the **** has many other important consumer protections. They are described in more detail at www.consumerfinance.gov/learnmore. 
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you.  Please contact our office if you have any questions.
  
  Sincerely,
  
  ***********************
  ***********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs
  ************

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Inaccurate items on my credit report that I disputed and I never got the results within 30 days.

  Business Response

  Date: 12/29/2022

  Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.
  
  Our records indicate that we have not previously received this complaint from you or the Better Business Bureau.
  
  We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.
  
  Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.
  
  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  ***********************
  ***********************
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs