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Business Profile

Credit Reporting Agencies

Experian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Reviews

This profile includes reviews for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

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Experian has 88 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 388 Customer Reviews

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    Review Details

    • Tahirah S

      Date: 02/16/2025

      I disputed two Navy Federal Accounts, and the debt collector could not provide proof that I owe the debt. Experian, ******* and ********** did an investigation both accounts were then deleted. However not long after the deletion the debt was sold to **** Funding and added back to my credit report with Experian and **********. I then disputed **** Funding and it was deleted as well, then not to long afterwards it was added back again to my report. When I disputed it again Experian and ********** stated that the debt is valid and wouldnt be removed. I have already submitted a complaint with CFPB, and I see why they are being sued for reinsertion of previously deleted account be added back to consumers credit report!

    • Alessandra B

      Date: 02/16/2025

      ****************. I am trying to take some of false reports on my credit score and I keep disputing and no results at all. Talking to someone is impossible only the machine and that machine doesnt transfer the ******** credit report from ********** (website) and Equifax (website) is more than 100points up from Experian.I really dont know what else to do. Please need help. This Experian Credit Bureau should not exist.

    • Ricky W

      Date: 02/14/2025

      One star is too good for this organization. They are terrible. No real person to contact. Robots answer your email. Robots answer the phone. This is unacceptable for someone who controls your credit rating. No support if you have an issue. I will be escalating this up as far as I can take it.

    • Mayra E

      Date: 02/08/2025

      Terrible! They do not allow you to cancel your subscription. No area on their website to cancel. They give you a run around on a bot call and do not allow you to cancel that way either. I have emailed and no response. I have been billed for 4 months now and still have not been able to cancel.

    • Pamala H

      Date: 01/14/2025

      My Experian account was hacked. The email and recovery phone number was changed without an alert. I found out when I attempted to log into my account. I reported the issue and uploaded required documents to regain access to my account but this has not been resolved yet. However when I attempt to recover my account the ********************** is sent to the other email therefore they still have access to my personal information. After investigation this further I discovered the same incident has happened to many people and is not resolved! I have to hire an attorney

    • Darryl J

      Date: 01/10/2025

      I Pay a fee monthly of 24.99 for Experian Service's. i called and, emailed, scanned my address. i disputed it to correct my right address. i have not being able to get a updated credit report. Outside of other credit report dispute i have sent police report on my file. they have none nothing. the breach is real i hope thay get sued to close her businesses down.

    • Vee D

      Date: 01/10/2025

      This place should be forced out of business. Everything about it is a scam!! Experian executed multiple HARD INQUIRIES on my credit file in 2024....every other day for 6 months straight!! They have ZERO customer service, the website doesn't work, nothing is free...it's all BAD! They violate the law and nothing gets done about it. I wonder how many thousands of people have been negatively affected by their shady business practices?!! Something needs to happen to stop them from continuing to destroy people's credit. They need to be punished to the fullest extent of the law!

    • Ruben G

      Date: 01/10/2025

      This app is slow to update often times showing outdated reports . This app also continues to show medical debt without verifying if the debt is even legal like in my case over seven years old . Even after disputing and ***** new law banning it medical from reports they still update it and fail to remove it . I wonder how far does a dispute go? did they even verify the age of this debt its crazy any collection agency can just change the dates to there needs and destroy your credit

    • Rochelle H

      Date: 12/27/2024

      Experian Data Breach: I have proof Experian counter parts ******* Data Breach through the *** website, which raises serious concerns about the integrity and security of my personal and financial information. Legal Rights and Expectations: Under the Fair Credit Reporting Act (FCRA) and 15 USC 1681, I am entitled to: Accurate and verifiable information on my credit report. A prompt investigation (within 30 days). The removal or correction of inaccurate or unverifiable information. Requested Action: Conduct a thorough investigation of the disputed items. Remove or correct all inaccurate, outdated, or unverifiable information. Provide me with an updated copy of my corrected credit report. Ensure that these corrections are shared with all entities that received my inaccurate report. Remove or correct all inaccurate, outdated, or unverifiable information. Provide me with an updated copy of my corrected credit report. Ensure that these corrections are shared with all entities that received my inaccurate report because of the data security breach I trusted you all to safe guard my personal information instead I get raped,These inaccuracies have caused significant emotional distress, including anxiety, stress, PTSD, and embarrassment. Furthermore, they have negatively impacted my ability to pursue financial opportunities, hindering my personal and professional growth for me and my family

    • Justin S

      Date: 12/27/2024

      Didn't request upgraded account was charged and ask to cancel after nein charged 25 then was told was canceled yet they kept pulling money and couldn't refund me what a joke for credit company

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