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Business Profile

Home Electronics

Apple Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.12

    Average of 519 Customer Reviews

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    Review Details

    • Real D

      Date: 03/26/2023

      This apple company is doing nothing to solve the problem. Ive been off in my phone due to forgot passcode and password id. I submitted the docs they need. At the end i still need to wait for 10days. Ive been trying to go back and forth to their support tech for almost 5days. As per support tech their trying to review the docs. Before they unlock the phone. Just to protect the customers this is all non sense for 5 days that im off. Instead of solving a problem. It creates more problem at the end of the customer. Because of the the outgoing and incoming transactions has been pending. Now i realize this gadget is only good in the eye of the customers but if it comes into internal problem. Its not worth it to buy the apple products.

    • Kyle P

      Date: 03/24/2023

      I had a bad experience with purchasing and regrettably having to return a pair of AirPod Pros (2nd Generation) due to a questionable sales policy from Apple.I purchased the AirPods on March 17th, 2023 online and picked them up from the Apple Store in at the **********************. A few days later I noticed that the price of the AirPods had gone down $50 however this was at Best Buy. I contacted the Apple customer service post sales department directly and was informed that they would only price match up to 10% which was unacceptable. I told them that it did not make sense that I needed to return the AirPods to the Apple Store to receive a full refund and then purchase them again at the Best Buy down the street for $50 less. I explained that it would save everyone's time if Apple would just refund the $50 to match the price at BestBuy but however they would not budge due to their "policy". Now that I have returned the AirPods I have since purchased another pair at BestBuy for the lower price and Apple is now left with dealing with an open used product that they can't resell as brand new. The time, labor and costs associated with reselling the returned AirPods overshadow the fact that it would have been simply much easier and cost effective to refund me the $50 instead and not have to deal with a perfect good returned product due to their own conflicting sales policies. I hope that Apple takes my concern into consideration and changes this policy to save everyone their time in addition to saving money for Apple as a whole. While this one return may be insignificant I am sure I am not the only one who has run into this issue with Apple in the past. It would behoove Apple to make sales and returns policy changes which affect their bottom dollar.Regards,*****************

    • Anastacia G

      Date: 03/20/2023

      Apple has been hacked I think because they keep saying that I shouldve received something that I never received. Theres some kind of inside or something going on then my order that they finally admitted I didnt receive disappeared in my account online. Way too much strange stuff happening for such a big tech company. Anyways, basically I ordered some thing I never received and I ordered it back before Christmas! This is how long its taking me to try to get things right with them and they still havent fix the problem. I escalated it and they told me there was nothing they could do. I dont know who Im talking to you but its definitely not someone who service oriented. Also, I took items to be fixed into one of their stores. I had an appointment. I still had to wait two hours and when I went back it was actually not done and they said I never asked for it to be done and I thought what? What do you think Im doing here why are you holding my phone and handing it back to me in a box with a rubber band on it so I dont see that you didnt fix it? I asked to talk to a manager and they had nothing to offer me. They literally just stared at me and they didnt say a single word. It was the weirdest thing thats ever happened to me from a service standpoint! I wonder what is going on with Apple? Something strange like next level weird!

    • Tracy W

      Date: 03/17/2023

      I have been to the apple store seven times and sat anywhere from 2 to 6 hours trying to unlock my phone and iCloud password during each visit. I provided the proof of purchase after being told only on my fourth visit it was needed to unlock my I-phone and reset passwords. Associates are not trained due them relocking my phone twice. Nevertheless, the customer service is worse. I am told each time the password reset will be sent and my phone is still locked with the reset. Then, I go to the store for help and my phone is relocked or the iCloud is locked and not accessible. I have been giving the run around since August 2022. They are not willing to offer any credit or discounts for the inconveniences of over 40 hours lost visiting the stores and or time wasted on the phone with an uninformed " Senior Supervisor". His advice was to file a complaint with the BBB, wait 3 more days for a possible recovery password, or disconnect my phone! The account recovery has been in progress from the last visit since February 21, 2023. I have tried to disconnect the line but, it is a business phone and that is not possible without disconnecting other lines to the account. I have been a loyal customer for years and loyalty does not matter. I am paying for a phone monthly and I cannot use it. The service and excuses are UNACCEPTABLE. What an inconsiderate, money hungry, and arrogant company.!! Never will I ever recommend this company to anyone.

    • James B

      Date: 03/15/2023

      I have been trying to get Apple to stop charging me monthly subscription fees for months, and they won't stop. I did talk to customer service and the just said they'd forward it on, and now they said they won't refund at all. I looked at their average rating on BBB, and I agree with the average being 1.5 out of 5. They have some good video offering, but the hassle isn't worth it. They just keep billing me. This should be illegal.

    • Karla Q

      Date: 03/13/2023

      Apple employees are hacking my device and all my accounts on that phone and they refuse to help me because theyre trying to get the documents they have stolen my identity and Im tired they are committing crimes

    • sama h

      Date: 03/11/2023

      I currently have a case open to troubleshoot an "unreachable" airTag that is hown to be at home on FindMy app, this case is in a customer service Rep's ***** (****) who has been very patient, professional and helpful.the reason why I am submitting this feed back is prior to randomly reaching ****, I talked to 2 other Reps and 2 Senior Reps. **** of the Senior reps were very unprofessional and rude and I was not expecting this from Apple. first SENIOR rep had wrong information about functionality of an airtag and ended up hanging up the phone because he didn't know how to resolve the issue and the second senior rep kept apologizing and just stayed quiet, and did not even put the slightest bit of effort to seek resolution. very disappointed in how I was treated by both of the senior reps. I have spent over 2 hours on the phone with them so far.

    • Jesse C

      Date: 03/04/2023

      This seems to be reoccurring issue with APPLE TV and its affiliate, Paramount+ (Paramount+ Premium). I have been charged twice and I have yet to see any TV shows from Paramount either on the computer or The Apple TV. I am not sure whether to file a BBB complaint and cancel one of the two accounts. I am not sure which is which. I had this very same problem with Apple and Paramount last year. What I did last year although it took time, I had to call an Apple Representative at ******************* This is **********************'s fault... Instead of fixing their mistakes (not mine) I weather watch TV and relax.So it seems I have to make another phone call....

    • Tiffiny B.

      Date: 03/01/2023

      I have managed a customer support team in a public service company for the past 25 years so I can with the utmost confidence and work experience say that Apple Inc. has the worst customer support system I have ever experienced. Long story short, we have a fully insured broken iPhone that we've been trying to get fixed for two months. The screen is broken, its not a complicated fix. However, Apple is saying their third-party insurance claims administrator ******* is responsible for the fix and Asurion is saying it's Apple's responsibility. Both companies have told me it's a "Technical Issue" causing the confusion in their communications system, but neither company is taking responsibility to fix it. In fact, they told me there is nothing else they can do to help me (should be illegal to say that to a paying customer). All the while, I continue to pay for Apple Care + insurance on a non-working Apple phone. I was left no option but to seek outside legal representation. Luckily, I have the means to provide my college student a replacement phone while getting this sorted out. I feel bad for others who would be left phone-less and vulnerable had they been in our situation.

    • Sylvia V

      Date: 02/27/2023

      I purchase an iphone 6SE. Starting January my phone died and took to Apple Store where they detected a software problem It was rebooted. fast forward to February 27th one month later the same thing occurred. Called customers service because my business revolves around my phone, not to mention keeping contact with my children on their way home from school. Was told to go back to store for another reboot. Apparently they are having a gliche problem that they are supposedly working on. Thought if I upgraded to a better model I would benefit better less hassle and frustation. Unfortunately I was told the same issue is happening with their newer models. My thing is Why is it taking so long for Apple to correct this problem Thinking leaving Apple after years and years of doing business with them Very disappointed.

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