Reviews

This profile includes reviews for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apple Inc.

  1 Apple Park Way Cupertino, CA 95014-0642

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  Apple Inc.

  10030 Little Patuxent Pkwy Columbia, MD 21044

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  Apple Inc.

  5500 Buckeystown Pike Frederick, MD 21703-8331

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  Apple

  825 Dulaney Valley Road Towson Town Center, Level 2 Towson, MD 21204

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  Apple Inc.

  1220 Market St Lynnfield, MA 01940-4049

Review Details

• Review fromGail M

  Date: 01/18/2023

  1 star
  iPhone is only 8 months old with no damage. The phone is not working properly. Apple did a diagnostic and said that I need a replacement. Only option is let them charge me **** for an express replacement or I have to go in to an Apple Store. **** who is horrible, told me there was nothing they could do to help me. I told him that I take care of 2 almost 90 year old parents and it is hard to transport them. He didn't care. That's your options. I would never recommend apple. If you can't work with your guest. Not everyone is a criminal. Some of our lives are hard to run into a store. **** I hope one day something like this happens to you!!

• Review fromDiab A

  Date: 01/18/2023

  1 star
  Bought three phones, 2000 dollars total on 12/30/2022. Gifted one, the other were not opened. Store closed for the holiday. Planned on returning the phones for a credit on the 14 business day, as I was away traveling. Store manager, rudely claimed, no return after 14 days, and left refusing to answer any questions related to any other action. If apple is still good, then unopened iPhones from 14 business days vs 16 regular days should be considered the same and apple gift card would have restored the trust. Bye bye iPhone, Stressed companies have stressed managers, they are on their way down.

• Review fromMerrill B

  Date: 01/16/2023

  1 star
  My phone was wiped out by the technician at Apple Genius store. I am being told it will be 3 weeks before I can be reset!! That is ridiculous!! How am I suppose to do my job if the phone does not work!! The Genius store would not help and referred me off to Apple Support. Lousy customer response and service!! I have used Apple for quite a while. But I have no intention of repeating that error.

• Review fromCara C

  Date: 01/07/2023

  1 star
  I'm the only one who has access my accounts. -Unauthorized Apple Store purchase had to be disputed by CCD company. I wasn't even asked to approve the charge. -Apple **** services employees have never completed 1 task in 5 months and clearly can't even close my account. ***************** is essentially non-existent as are any problem resolution skills. -This company is swirling the scam drain and taking customers for every ***** they can get.

• Review fromDI P

  Date: 01/07/2023

  1 star
  The absolute worst. You will never have your issue resolved because the call service representatives make you go through all these obstacles to correct an issue and make broken promises. The quality of their products isn't worth what you pay for. They make you out to be a liar when you are genuinely telling the truth. They don't even deserve one star. You are robbed of your money and they cannot back explanation on their policies and procedures as to why they are unable to do anything, but keep asking if there is anything they can do. It's a joke. They cause intentional infliction of emotional distress, just to make a buck. It's disgusting. Half of the representatives are polite and the other half are very rude. There is no consistency and they won't provide you with whatever notations they keep writing to each other across the board.

• Review fromTaras C.

  Date: 01/04/2023

  1 star
  On its own, my mother's iPhone decided to start automatically answering phone calls. Relatives and strangers alike would call, and without anyone even near it, the iPhone answers the calls and permits the other person to hear everything going on in the household. This can include private conversations, intimate moments, TV and music listening, and everything else. This is tantamount to a criminal invasion of privacy. (And of course -- let's not forget that Apple serves the Communist Party of ***** and puts the lives of thousands of protestors at risk of death.)

• Review fromHudson F

  Date: 12/26/2022

  3 stars
  After using apple products for a couple decades I'm beginning to see why customers are frustrated with their products. They use to be really good high quality products and now they have a town of flaws and glitches. Their headphones I would advise not to buy as they have issues in them selves. There are too many to list so you'll need to ****** beats complaints your self. After being super frustrated with them and having returned three bad headphones I'm switching to bose after my extended warranty ends. Their phones have gotten ridiculously expensive to the point where people are hanging onto them as long as they can. There are several issues with apple products that apple is aware of but it takes for ever to fix these issues. Phones are only good for a couple of years before battery failure and apple only supports about 5 yrs worth of phones before discontinuing support service on them. If you chose to swap out the battery it voids the warranty. If your product acts up in the 1 yr manufacture warranty support will fight you and refuse to support it. If you get the extended warranty it's no questions asked.
  
  I have had several issues with my products ********** out a couple months after the one yr warranty expires. Apple has burned me more than once with their warranty and I think its time I move on from their products.
  
  I use to love ipods but during the end of their models they got really cheap. I've had more than one ****** out after 8 months of owning it. Now that people use phones it just doubles the cost of your media device.
  
  ********************** is a greedy company all about $$$$ and I am going to start going away from apple products as they die. 20 yrs of being frustrated with apple products ends.
  
  Itunes movies is okay but I do not like that you have to stream it from their servers. Apple can terminate your digital account at any time without just cause. I am going back to buying dvds and using my own media system.

• Review fromCharles B

  Date: 12/24/2022

  1 star
  Apple makes it very hard to cancel subscriptions. It should be one button. It took me 37 min with customer support billing to get my $4.99 per month subscription canceled, just to hard, poor customer service.

• Review fromAnthony P

  Date: 12/24/2022

  1 star
  I've recently traded-in my iPhone 12 for the latest iPhone 14, so I shipped my old one per the trade-in instructions. On December 15, 2022, an Apple Customer Support Representative informed me that the trade-in was unsuccessful (due to erasing data issues) and that the device will be returned, so I was charged $***. The representative told me my old/iPhone 12 will be shipped within 3-5 business days. I've waited a week and a half, and the phone has yet to arrive.
  
  I called this morning to check the status and was told by a manager/supervisor that the old/iPhone 12 has been recycled! This is not right and they're unlawfully taking my property, so I am out of $*** and my phone is gone!
  
  I've filed a police report and in hope to escalate the issue further.
  
  this is the order number **************

• Review fromAlexis R

  Date: 12/14/2022

  1 star
  This is sicken a multi billion dollar company that treats their customers like SH*T. Apple literally stole out my bank account and I have been trying to get my money back for over 30 days now. There is no form of communication. I was told 11.16.22 to allow 3-7 days for my refund. Call back 14 days after seeking the status and then was told allow 30 days. Call back after over 30 days to be told the refund was never submitted. WHAT!!!!!! Now I'm asked to wait another fu*king 30 days for something that was literally STOLEN from my PAYPAL. Tried to dispute transaction from PayPal and they decline in favor of APPLE. Both companies are THIVES.