Computer Parts
BelkinThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 82 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2024, I purchased a power bank from *****. Unfortunately, it stopped charging shortly after, so I contacted ***** for assistance. They directed me to Belkin support, where I reached out and was offered either a replacement or a refund. I was informed a supervisor would follow up, but this never happened.Since then, I have sent multiple communications via email and X (formerly *******). On December 10th, I was assured that my refund was being processed. However, I have been waiting since October to have this issue resolved.I paid $65.27 for the charger and would like a full refund as soon as possible. Please confirm the status of my refund and provide a timeline for when it will be processed.Thank you for your attention to this matter. I look forward to your prompt response.Initial Complaint
Date:12/12/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Belkin docking station for my brand new Macbook Pro in March of 2024. On December 6, one of the ports failed. I've so far spent more than four hours trying to get a warranty replacement.First, I was subjected to a 90-minute interrogation about the product, during which I had to repeat all the troubleshooting steps multiple times because I was speaking with an offshore agent whose English wasn't great.Then, you have to pay for shipping to ship the defective product back to them. So it's costing you to return a broken item. In other words, it's not a replacement, it's just a discount on a new ********, their RMA process is just to order another one on ******. It's a total *********** Order # ***-1762158-8325028 Belkin RMA reference number ********Initial Complaint
Date:12/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is refusing to ship a replacement screen protector despite acknowledging that my claim is accepted under their lifetime replacement warranty policy. This request was originally submitted to Belkin on 11/13/24. Follow-ups were sent on 11/22, 12/3, and 12/6 without a response from their customer service team. All local stores (including the Apple Store) have an abundant stock of the exact screen protector, but they claim they can't ship a replacement since they're out of stock which is straight up lie given local inventory.Business Response
Date: 12/27/2024
RMA1084098 has been processed and has been shipped today via *** overnight shipment.
Here is the *** tracking# for reference. 1Z720A5X0115520866Initial Complaint
Date:11/04/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order from Belkin. My order is Order Number: BEC00262293. The order is incorrect. When I attempted to use the website to submit my return the website would let you click through but would not complete. I attempted on my phone and computer and neither worked. Its an issue with their website. I then did the online chat who said they would not help me. I had to call. I sat on hold for one hour on 10/14/24. The person apologized and said he would submit my refund. I never received my refund or email. I have sat on the phone and chat for another hour today with no one to answer and the website still doesnt work. I would like the refund I was promised.Initial Complaint
Date:10/22/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number is: #BEC00261882 on October 7th, 2024. I attempted to return the item online within 14 days. There was no way to return the item without being forced to create a user account online, which I did, or call into their hotline. After creating an account, there were no orders linked to my email. Thus, I had to call the hotline. This seems like a shady business practice. A buyer should not have to go through two online forums, then call a hotline to return items that do not work. Returns should not be this difficult and are clearly a way to prevent people from normal business practices.Initial Complaint
Date:10/18/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a charger and found a better price on Amazon Prime Day. Tried to process a return myself on their website. Once you get to the 'return items' page, a dropdown appears asking you to specify the reason, to which I selected 'Found a better price elsewhere.' After you select this (or any of the option, nothing happens or comes up, the page is simply dead. I tried to do this on my cell phone as well as another laptop and this happened. It appears they're intentionally blocking ability to return items. I chatted with tech support on the site and they told me they couldn't help me and that I would have to call customer service. I called customer service and they have had me on hold for two hours with no indication of what order my call is in. This business is sketchy and will never ever buy a Belkin product again. I want a refund for the $125 I spent.Initial Complaint
Date:09/10/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was shopping Belkin website on Labor Day weekend and wanted to purchase 2 of *********** Pro 3-in-1 Magnetic Wireless Charging Stand with Qi2 15W SKU: WIZ023ttBK , which was clearly advertised with LADORDAY15 promo code, which was supposed to take 15% off the price, however at the checkout the system kept telling me "LADORDAY15 - Not Applied". I called customer service about this problem and, after being on hold for 47 (!) minutes, was able to speak with customer service representative, who gave me the case number for my problem (Case # ********) and told me that I will receive an email response with 15% off code, generated especially for me. I never received such email. I called back again and waited on hold for 58 minutes, spoke with the same person, who assured me that they will bring this case up to the executive level and I will receive an email by Friday, September 6, if not - to call back. Today is Monday September 9, and I am typing this while being on hold for 45 minutes so far. I happened to check Belkin website today and there is another 15% off promotion running. Now the promo code is APPLE2024 and it is clearly advertised on the product page *********** Pro 3-in-1 Magnetic Wireless Charging Stand with Qi2 15W SKU: WIZ023ttBK. I again tried to purchase 2 of this and exactly same thing happened again after I tried to put APPLE2024 into promo code box - system gave me an error message "APPLE2024 - not applied". I want to be able to purchase 2 of *********** Pro 3-in-1 Magnetic Wireless Charging Stand with Qi2 15W SKU: WIZ023ttBK with 15% off discount. Actually, after this ordeal and all the time I had to spend on hold, I feel that even a bigger discount should be given. It is absolutely unacceptable to run business that way.Initial Complaint
Date:08/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase was in January 2024 - ***** for a ****************** The inside where to plug in the power to my cell moved and would not line up. I sent them pictures and the original receipt, and they told me I didn't send the information. I sent it twice and just wanted the power bank replaced. and no they are just not dealing with it.Business Response
Date: 08/28/2024
********'s request for replacement has been initially denied due to failed assessment with the receipt provided from Staples. Usually, receipts would show the brand of the product purchased and some description as well. Due to this, the customer's replacement request has been denied.
As an exemption, an RMA has been processed to replace the customer's product. Customer will be receiving automated emails with updates on the status of the shipment.RMA940555
Initial Complaint
Date:08/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company supposed to have a lifetime warranty on there screen protectors. My screen is lifting and cracked. I can only take a screen shot with my own camera, which I guess doesnt show the lifting. Now they wont replace it.Business Response
Date: 08/21/2024
Dear *****************************,
Good day! We would like to inform you that after carefully evaluating your situation, we have authorized and approved an exemption to issue a replacement. Please do note though that obtaining a picture of the damaged item is essential for our warranty validation. Would really appreciate if on your future replacement requests, you can share those required documentation to help us process your request faster and smoother. Below are you reference numbers.
RMA# RMA932880
Case# 16786931
Note that you should be receiving an email with the tracking details once the replacement has been shipped. Please allow 1 to 2 days processing, and 7 to 10 days for delivery.
Belkin Customer CareInitial Complaint
Date:07/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Belkin sent me an email thanking me for setting up an account. I don't have any Belkin products nor did I set up an account. Contacted customer service and the *** sent a link to enter what personal information I wanted to have deleted. I didn't complete the form. Questionable? Illegal? marketing practicesBusiness Response
Date: 07/22/2024
Between Monday, July 1 and Tuesday, July 2, a bot which was unconnected with Belkin, was used apparently by a bad actor to generate fake Belkin accounts, resulting in people receiving welcome emails for a Belkin account which they did not sign up for. These fake accounts were created using data which appears to have come from data breaches from one or more third parties unrelated to Belkin.
No Belkin customer data was compromised because of these activities. Nonetheless, Belkin takes data privacy issues very seriously, and once we became aware of the fake accounts, we immediately took steps to resolve the situation. We continue to work to minimize any concerns or inconvenience that *** have arisen.
For any questions or concerns regarding this incident, please do not hesitate to contact our team at **********************************.
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