Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the other complaints here, I used Stamps.com once in September 2021. I was then signed up for a Pro plan, without my knowledge. My CC was being charged $15.99 or $17.99 initially and then increased to $19.99 sometime in 2023. (I was not notified of this increase.)From other complaints I've seen online, the subscription details were buried in the account sign up terms and were not obvious to me (or to the hundreds of other users that have filed complaints here). This business should have an F rating with BBB. By my calculations Stamps.com has stolen over $450 from me and almost certainly continues to steal money from hundreds or thousands of other people like me.

  Business Response

  Date: 08/14/2023

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230814-004337.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 8/20/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 8/20/21.    
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/18/21.  We show that you first contacted us to cancel on 8/7/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Per *****

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card keeps getting fraudulent charges on item this company. I discovered this 3 months ago and called them immediately to stop charges. They told me they would stop. I am still getting charged. I have to cane el/change my credit card number now. I estimate over 250 dollars on fraudulent charges.

  Business Response

  Date: 08/11/2023

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Unfortunately, in this case, the fees collected do seem to be legitimate, as we do show constant usage of the account by you during the period the account was open.  We show that your account is closed.

  We show that a Stamps.com account was fully activated on 12/15/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/12/22.  We show your account was closed on 6/15/23. We also show that the account was active and being used up until May of this year.

  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  

  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.

  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 

  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know.
  
  Best Regards,      
    
  *******************
  Customer Care Manager 
  **********************
  

  
  

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20429413
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  it was not easily disclosed, I had no idea that it was going to be a reoccurring fee, you could let your customers know what is going on by sending them emails when you're going to get billed.  
  

  and actually, my complaint was not about my account, but my 17 year old son was getting charged as well from his account!   Neither of us had any idea that we were being charged this fee.  
  Its robbery!

  Business Response

  Date: 08/17/2023

  Hi ********,
  Thank you for sharing your feedback and perspective, *****************  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  We show that our representative had issued a courtesy refund in the amount of $39.98.  Rest assured that we have issued an additional courtesy refund today in the amount of $200.00.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.
  
  However, your satisfaction is very important to us and we have determined that a refund will be given.   Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement. 
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  If we can help further, please let us know.
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com user ID: ***************** I received a test to try Stamps.com, I was given 9 stamps to print out on my computer, I used 3 stamps and realized I did not use enough postage to justify paying monthly for the service.The test started about June 6th - I called the week of June 12th and cancelled the test, well within the cancellation time where they stated there would be no fees.On August 1, 2023 I was charged $19.99, I called Stamps.com, I was told to bad and I was not allowed to speak with a supervisor.

  Business Response

  Date: 08/11/2023

  *****************,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $19.99 on 8/11/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 6/7/23.  We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/6/23.  We show your account was closed on 7/8/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?   
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,     
  
  *******************
  Customer Care Manager
  **********************

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20411810
  
  I am rejecting this response because: I called and spoke to someone and cancelled this thing within 6 days of trying it. I should not have been charged anything the service was not being used.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/17/2023

  Hi ******,
  Thank you for sharing your feedback and perspective, *************We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately,we do not show that we have received any prior form of contact from you requesting cancellation prior to 7/8/23.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.  That being said, we show that we have issued a courtesy refund for the fee that was charged ($19.99).  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  If we can help further, please let us know. 
  Sincerely,
  *******************
  Customer Care Director
  **********************

  Customer Answer

  Date: 08/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt subscribe to stamps.com monthly services. I didnt know until they couldnt get money from my credit card. They emailed me that they couldnt get money from my credits card and then I was so shock knowing that I had a subscription from stamps.com. I called them and found out that I have an open account with them for more than two years. The account have open for two years without any activity. I didnt receive any email from stamps.com for more than two years about my service with them. I called them and they didnt want to refund even though I didnt subscribe the service. They are very unethical and dont have business morals. They are so snicky in getting money from people.

  Business Response

  Date: 08/01/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $200.00 to your credit card and zeroed out the outstanding, unpaid balance.  We show that your account is closed.  Your confirmation number is: 230801-004129.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 7/13/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 7/13/20. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/11/20.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that stamps.com has been charging me a monthly fee for god knows how long. I have no memory of using their service and certainly never agreed to pay them a monthly fee. I was able to cancel the service this morning but the customer service rep says that I still owe them 99 dollars. Ideally I'd like to figure out how long they charged me and get a refund. I can't believe the **** would agree to work with such a obvious scam company

  Business Response

  Date: 08/01/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $179.90 to your credit card..  We show that your account is closed.  Your confirmation number is: 230801-003745.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/27/22 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/27/22. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/26/22.  We show that you first contacted us to cancel on 7/28/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account but never used your services in any form, I found another way to meet my needs. I was completely unaware of the charges until I discovered them yesterday and, looking not to continue them, Ive canceled my account which resulted in a $1.99 charge to my account on top of the two $19.99 charges from the two months that I was unknowingly paying for services that I never used and never planned to use (These are the charges calculated before tax, after tax it totals to $44.82). Id like to see the funds returned to my account.

  Business Response

  Date: 07/28/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $44.82 to your credit card.  We show that your account is closed.  Your confirmation number is: 230728-002249.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 5/23/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/23/23. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/21/23.  We show that you first contacted us to cancel on 7/26/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** around September 2021. The account was closed ******************* #******* - ********. Stamps.com continued to send me invoices for services that had nothing to do with me; one invoice dated 11/29/22 # ************* was one I returned via certified mail. On the invoice I wrote that the account had been closed on the date above; 11-15-22. I also tried to call but their phone system does not yield a real person despite being transferred multiple times. I received another invoice 7-1-23 for more amounts due that have nothing to do with me, and the account has been closed for over a year.This account had been closed. I want no further invoicing and no further contact from this business.

  Business Response

  Date: 08/01/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We are sorry to hear that you have received this *** Invoice.  As confirmed by *** directly, *** has discovered that a number of *** tracking numbers and labels have been generated without the use of *** shipping systems.
  
  This tracking number does not appear in our systems or attached to an account.  Although Stamps.com is listed, it is the result of a *** billing error.Rest assured that you will not be responsible for the charges reflected on these invoices.   The *** is working with the appropriate teams to prevent erroneous invoices from being sent going forward.  Rest assured that your Stamps.com account was closed on 11/15/2021.

  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a label with $250 insurance. The package was lost, yet **** has no knowledge of insurance purchased when I tried to file a claim with them. I contacted Stamps.com for an insurance claim and they responded once telling me to go to **** and when I followed up, multiple times, for over a month they have refused to respond to me. Bad business practice! Tracking: **********************

  Business Response

  Date: 08/29/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We sincerely apologize for the experience. 
  
  Reviewing this issue, we do show that you insured your 5/17/23 shipment (9449011206203116542723)for $250.00 with Stamps.com Insurance, underwritten by ParcelGuard.  Further information on how to file a claim can be found here: 
  
  ***********************************************************************
  
  We show that instructions on this were provided by our email representative ****** on 8/2/23.  We show that we had responded to your emails on this issue on 7/3/23, 8/23/23, 8/16/23, and 8/25/23.  While Priority Mail includes built-in insurance, and the claim would be filed with the **** for those cases, we do show that you added Stamps.com Insurance to your mailpiece and the claim would be handled by ParcelGuard.  Please rest assured that we will be reviewing the interactions in question.  We have passed your comments along to our management staff and we will address the matter accordingly.
                 
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  All claims must be filed within 120 days of the shipping date of the package.  In the case of lost mail, you are required to wait 30 days before filing a claim.   Please retain all damaged items until final settlement, as you may be asked to surrender any items claimed as damaged beyond repair.
  
  Priority Mail and Priority Mail Express include $50-$100 of **** insurance ($200 for Priority **************************** You may purchase ParcelGuard coverage in addition to or instead of this coverage, but the total amount claimed for a package cannot exceed the total value of the package.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2021 I used Stamps.com one time. Since then they have been charging me without my knowledge every month. The amounts of money inexplicably change, as if I am actively making purchases, which I am not.In April 2023 I realized what was happening and made sure to cancel the account. However they kept charging me!! When i tried to log in again, my log in was invalid because the account was canceled. I emailed their customer service and never heard back. Meanwhile the charge comes like clockwork every month. It is fraud and I am so upset that Stamps.com is getting away with this. All in all stamps.com stole $558.79 from my family and I. I may need to cancel my credit card to get this parasitic company off our backs.

  Business Response

  Date: 08/01/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $93.29 on 7/28/23 to your credit card and an additional refund of $575.68 on 8/1/23.  Your confirmation number is: 230801-003395.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 6/22/2020 at our website.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/21/20.  We will certainly take your concerns into consideration and we are reviewing the issues you have raised. 
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trial account with ********************** before the renewal date. My bank has notified me of two attempts of charges from Stamps.com in the amount of $19.99 each. I tried calling customer support but I work at hospice and do not have over a half hour to wait for assistance. I have emailed 4 times without any response using the email information on the Stamps.com website.I really need something done right away. Stamps.com did not cancel my account when requested or if they did, they are still trying to charge **** want this to stop now.Thank you

  Business Response

  Date: 07/28/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Rest assured we have closed your account and zeroed out your outstanding balance of $19.99.  Your confirmation number is: 230728-001661. 
  
  We sincerely apologize for the experience, *******, and understand your frustration.  We show that this account was created on 6/9/23 and we apologize for the longer than normal hold times.  We do show that we had responded to your email of 7/19/23 with a request for more account information, and we apologize for any misunderstanding. 
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************