Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a review of my bank account, I became aware of a monthly fee that was being deducted by Stamps.com. The fees started on 5/28/21 when I created an account to ship one item to one of my students. I was unaware of a monthly recurring fee of $19.61 (that increased to $21.79 in March of 2023) that would be deducted from my bank account. In total, I have been charged $518 in service fees from a company that I have received 0 services from. I contacted customer service and was told that they would refund $40 in fees. I declined that offer as I believe I am owed all $518 that was debited from my bank account. There was no supervisor available to help with this dispute and I was told to call back at a later date. I never received a receipt for these charges in my email.

  Business Response

  Date: 08/01/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card..  We show that your account is closed.  Your confirmation number is: 230801-003141.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/28/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/28/21. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/27/21.  We show that you first contacted us to cancel on 7/24/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20370585
  
  I am rejecting this response because: the registration process is obviously unclear and confusing leading to people erroneously signing up for a service that they do not want. This is evidenced by the number of people who mistakenly signed up for a monthly service fee when no services are actually rendered. 
  it is clear from my account data that I never used the service past my initial purchase nor did I receive monthly statements informing me of the debits from my account. While I appreciate the $250 refund, I would like the full $518 refunded. Thank you 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/17/2023

  Hi *********,
  Thank you for sharing your feedback and perspective, *********.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.  However, rest assured that we have issued an additional courtesy refund today in the amount of $290.37.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  If we can help further, please let us know.
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At one point in early **** 2023 I was desperate to ship a package and didn't know how. Found myself on stamps.com and tried to print shipping labels (it was complicated shipping, shipping international). I never did manage to ************** printed but did give my credit card number and somehow ended up having a stamps.com account and getting charged $19.99 per month for **** and July. I've spent about an hour total figuring out how to log onto my account, watching the site freeze, trying to see past charges listing, etc. Finally I called their phone number trying to cancel and was on for ~20 minutes before giving up and hanging up. To me it looks like they trick people into signing up for a $20/month account and make it virtually impossible to cancel. FINALLY I found in the online account a way to cancel the account so I did it. But I'm still out all the money they charged me before, ~ $40.00 total for nothing, and at least an hour of my time wasted.I desire a %100 refund for every ***** they've charged me to date.

  Business Response

  Date: 07/28/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $63.30 to your credit card.  We show that your account is closed.  Your confirmation number is: 230728-002766. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/20/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/20/23. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/19/23.  We show that you first contacted us to cancel on 7/24/23.  We show that you canceled online.  Rest assured we offer an online cancellation method.  We apologize for the longer than normal hold time. 
  To create any Stamps.com account,you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process.We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I'm not sure how I signed up for  a $20/month obligation, because I know for a fact that at the point when I must have signed up, I only need to ship one thing one time.  I don't normally ship  things at all, so doesn't make sense that I'd sign up for something like this.  I tried maybe 2-3 times to stop the subscription but each time something intervened.  The last time I tried, I couldn't find out how to cancel online, and eventually as I kept looking through the site's menu structure the site became unresponsive.  So I tried calling via phone and waited on hold for about 20 minutes, then finally remembered the BBB.  Then, eventually I did manage to log back onto the account and close it through the menu on the site.  But boy was it difficult!  To me it just looks like a system that is extremely easy to sign up for and extremely difficult to turn off.  I'm a normal person, an engineer actually, with average or above intelligence!  Yet I was going for weeks knowing I was being charged $20/month and couldn't manage to do anything about it.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just saw that Stamps.com have been charging me $17.99-$19.99 a month for an account i created to use once since April 2021 (2 YEARS). I would never have signed up in the first place if I would have known it would have charged me without any monthly statement or notification that these charges were occuring for a service that I never used since making the account. Over two years of never accessing the account and the only notice was a recent "changes to your account" in March 2023, that went to spam. I only noticed because the bank account it was using became overdrawn. I'm quite amazed that they would charge so much without any notice or requirements of the changes to the terms of service that occured over the past TWO YEARS or any confirmation or requirement to agree to those changes. I just cancelled my account but I expect to have some compensation returned, if not all of it.

  Business Response

  Date: 07/28/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230728-002863. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/15/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/15/21.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/14/21.  We show that you first contacted us to cancel on 7/24/23.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information,to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no Cancel or Close Account option for this, they are charging my credit card with no option to close the account. Scammers and dishonest company. I want the account closed and the money refunded. Misguiding customers is not a good way to conduct a business. Close my account and refund my money now.

  Business Response

  Date: 07/25/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously. 
  
  We apologize for any misunderstanding.  We show that you had opted to keep the account open when you called our automated phone line on 7/23/23.  We then showed you cancelled over the phone on 7/24/23 with our phone representative.  We show that we explained via email that your account was closed.  We appreciate your concerns. Rest assured that your account is now closed. Please look for a confirmation email shortly.
  
  You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees.  We do not show that you were charged and we do not show any purchases were made.    
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Stamps.com to purchase and print a single prepaid shipping label, making a ONE time purchase for $10.00 on 22 May 2023. Without my knowledge or any explicit agreement from me, Stamps.com subsequently charged recurring monthly charge of $21.34 to the credit card I had used for the ONE time purchase. I did not notice the first recurring charge of $21.34 on 22 Jun 2023, but when the 2nd recurring charge of $21.34 hit my card today (22 Jul 2023), I attempted to contact Stamps.com regarding this matter, but could not reach their customer service department using the number on their website. It appears Stamps.com uses the tactic of tricking customers into signing up for a recurring service charge while making a ONE time purchase with vague wording in small type that is buried deep inside the acknowledgment statement that is displayed on screen while making the one-time purchase process. I never received any sort of email about signing up for this service, nor was I ever subsequently notified prior to the recurring charges hitting my card. Bottom line, I never explicitly agreed to start any type of "plan" and the only Just look at all the similar complaints here in the BBB records and you'll that his company is incredibly sneaky and shady in how they entrap and charge for ongoing plans that are not desired or requested by the customers. This scam by Stamps.com is incredibly unethical.

  Business Response

  Date: 07/25/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $42.68 to your credit card.  We show that your account is closed.  Your confirmation number is: 230725-003452.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 5/22/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/22/23.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/20/23.  We show that you cancelled on 7/22/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com software prompted us to do an update. We followed the prompts. Then the program would not let us print stamps. We called their technical support and were on the call for 2 hours with an answering center offshore. They knew nothing and could not help us. They said the software has bogs but refused to even open a ticket saying it would make them look bad. We contacted the corporate office but no one would answer. We have many accounts with them and now all are not working. This company is inapt and its mismanaged. They always have problems with software updates and almost every year we have to spend days working on fixing the issues. We need a prompt fix. We will file a complaint with the postal service inspector general since they should be required to resolve these ssues.

  Business Response

  Date: 07/25/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Please rest assured that we will be reviewing the customer care interactions in question and appreciate your feedback.  We strongly believe in the value of our service and customer care staff, and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.  We sincerely apologize for the inconvenience you experienced regarding the issues and the update.  
  
  We show that our senior Tier 2 Tech Team reached out on 7/24/23 to assist you with your technical issues and worked to resolved your issue.  Rest assured that our Tier 2 Tech agent will reach out to you again to ensure that you do not encounter further functionality issues.   Rest assured that our goal is to diagnose and resolve these tickets as quickly as possible.  We hear your concerns and please be aware that we do escalate feedback such as yours to the appropriate teams.  We sincerely apologize for the experience.   
  If we can help further, please let us know.
  
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20351708
  
  I am rejecting this response because: we were left without a working system for a week and missed mailing out and had to send staff to hte post office to stand in line and send letters. This is unacceptable. Your tier2 failed to respond. Everytime you have an update it ruins the system. Also, we still have not updated the otehr accounts in fear for technical issues. If you have a technical problem like your tier2 said, then *********** it befeore forcing us to update. This happens every time you have ean update. 
  
  Sincerely,
  
  ************

  Business Response

  Date: 08/17/2023

  Hi ****,
  Thank you for sharing your feedback and perspective, ****. We know that shipping and mailing is essential for your business, and rest assured that we take technical issues very seriously and our teams work to resolve these as quickly as possible.  We take your feedback seriously, and our Tier 2 Tech Team is always willing to help.  To follow up on the update issue,Version 19.6.2 of the ***************************** Software Version is now available. The latest version can be downloaded from: ****************************************** In addition, Version 19.6.3 will be available very soon that will resolve additional issues.  If we can help further, please let us know.
  Sincerely,
  *******************
  Customer Care Director
  **********************
  

  Customer Answer

  Date: 08/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. OK but stamps.com took for ever to resolve this issue and we had to escalate to BBB. 
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email from **** saying an outbound package would be delivered. I never sent a package. I contacted **** who said it was being sent using stamps.com. I emailed their customer service and was told I'd be contacted in 24 hours. No response. I have never had an account with ********************** and don't like it seems incredibly easy for anyone to use it to commit fraud.

  Business Response

  Date: 07/24/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take your concerns very seriously.  We apologize for any confusion or misunderstanding on this.  We understand your concerns about receiving this email and apologize for any misunderstanding.  The message that you received does not indicate that you have been charged for a Stamps.com product,but it may indicate that a Stamps.com customer is utilizing our service to ship a product to you.
  
  The possible customer has used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them.  Unfortunately, we do not have any additional information about this order or customer.   Rest assured that it does not indicate that you are a Stamps.com customer or have an account with us,or that you are the sender (you may be the recipient).  Again we apologize for any confusion or misunderstanding on this. 
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20348846
  
  I am rejecting this response because:

  I did not receive a package from someone using stamps.com.

  My complaint is someone using stamps.com used my address to send a package. I do not use stamps.com so don't understand how you allow someone to use my address to ship packages.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2023

  Dear *****,
  We apologize for any misunderstanding.  We do not handle package deliveries or shipment in any way.  We are a PC Postage provider rather than a shipper such as the **** or UPS.  We would recommend contacting the **** directly on this matter.  We do not have information on this order or shipper.  We apologize for any inconvenience. 
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i closed my account a while back and this business continues to charge me. My username is birdman898989 Please investigate matter immediately and provide a detailed response or further escalation would pursue. Thanks

  Business Response

  Date: 07/24/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously. 
  
  We show that you had created your account on 7/11/23, and closed on 7/12/23.  We appreciate your concerns. Rest assured that your account is now closed. Please look for a confirmation email shortly.
  
  You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees. 
  
  Reviewing this issue, we do not show that your account was charged.  We apologize for any misunderstanding.  Please provide further detail on the amount and date of the charges you are seeing.  Wed be happy to help further.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************
  

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/5/21 I signed up for an account on **********************. There was no clear indication I would be charged a monthly fee when I signed up. So I was unaware that I was being charged every month from 11/5/2021-7/4/2023 resulting in a monetary loss of $385.79. Never once did I receive an email or a letter from the company telling me my credit card had been charged for the monthly fee. My stamps.com account number is ********. I would like a total refund for all the monthly service fees charged to my credit card.

  Business Response

  Date: 07/20/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $385.79 on 7/13/23 to your credit card.  We show that your account is closed.  Your confirmation number is: 230720-004577.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 10/05/2021.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 10/05/2021.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/3/21.  We show that you cancelled on 7/13/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Stamps.com has been billing me monthly since February. I started receiving spam emails from Stamps.com in February, but do not recall opening an account. I had credit card fraud with the same credit card number, and believe the account was created in my name using my card number. I was able to login using a password that I had used years ago, which had also been stolen, but have not used recently. I have never used Stamps.com. I checked my credit card history and have been billed for Stamps.com monthly since February. I am contacting my credit card company to dispute the claim. My statement number is #********** - 87106472.I expect this to be fully resolved.*******,*****

  Business Response

  Date: 07/20/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $53.97 on 7/13/23 to your credit card.  We show that your account is closed.  Your confirmation number is: 230714-004901.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 2/12/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 2/12/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/13/23.  We show that you cancelled on 7/13/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************