Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing my recurring credit card charges, I was surprised to find recurrent charges $20/month by stamps.com for the past year, resulting in fees of $240.00. The first transaction appears to be from June, 2022. I created an account on usps.com to purchase sheets of stamps, and verified that I have placed no orders with them since November 2022. I had not authorized any charges for stamps.com, and I did not use their services ever to print stamps. I have no emails from them. I think that many people, including myself, may have thought at some point that stamps.com was affiliated with ***** I did a search online and now see similar stories indicating the practices of stamps.com and the what appears to be ways they can hide charges when an individual creates a log-in/account. I would like a full refund for these service charges.Thank you for your kind consideration and assistance.***************************** ********************************************************************* ************ mobile

  Business Response

  Date: 07/12/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $100.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230712-002756.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 5/31/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Stamps.com accounts cannot be created from the **** site.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 5/31/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/29/22.  We show that you cancelled your account on 7/9/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Stamps.com to print a shipping label, making a ONE time purchase. Without my knowledge, I have been charged 20$/ month for the past 3 months for a service that I did not sign up for nor have ever wanted to use. The only reason I realized I was being charged was because I am on a very strict budget and was 20$ past it this week. I would have continued to be charged for this amount had I not checked. The most worrying part of this is that each time I was charged, it was under a slightly different name in my bank account, meaning that even if I blocked the charge, they would charge me again, just under a different name the next time. This is a classic scam tactic, and I would like to see how the company could explain this. I never received any sort of email about this service, never was notified that I was being charged, and never selected agree for this service. This company is incredibly sneaky and shady in how they charge you, and I think what they are doing is incredibly unethical.

  Business Response

  Date: 07/12/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $39.98 to your credit card.  We show that your account is closed.  Your confirmation number is: 230712-003304.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 5/8/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Stamps.com accounts cannot be created from the **** site.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 5/8/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/6/23.  We show that you cancelled your account on 7/9/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened an account in January **************** #********** and didn't bother to use it since it did not meet my needs. Had no idea I was been enrolled in a monthly subscription. I cancelled the account today but would like all the charges reverted to my card, I never used their services once. I never authorized the charges .

  Business Response

  Date: 07/07/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $113.94 to your credit card.  We show that your account is closed.  Your confirmation number is: 230707-002792.
  We never charge people without their full agreement and awareness during our online registration process.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We show that this account was fully activated on 1/4/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 1/4/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/2/23.  We show that you cancelled your account on 7/7/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After undertaking a review of the recurring charges on my credit card, I discovered that Stamps.com had been making unauthorized charged to my credit card for the last 16 months, totalling $318.04. I never requested or authorized a subscription service with this website. Tonight, I made three calls to their customer service line to request that the recurring charges be cancelled and refunded. During the first call, the representative assured me that she would refund the charges, but when I asked for her to verbally confirm the amount that would be refunded, she immediately hung up on me. When I called back, I briefly spoke to a different representative who also hung up as soon as I mentioned that I was seeking a refund for unauthorized charges. On my third and final attempt, I was able to speak with someone who behaved professionally. After repeating all the information that I had given the first representative, he confirmed that he would request a refund for the full amount ($318.04) and provided me with a reference number for my case, but said that it would take 4-6 weeks to process my case. After reading through the many of the other BBB complaints about Stamps.com, it seems clear that this website is engaging in a deceptive business practice, by misleading one-time stamp purchasers into unwittingly signing up to be indefinitely charged for a monthly subscription. There appear to be hundreds, if not thousands, of BBB complaints against Stamps.com regarding this. No doubt, there are countless others who have not yet realized that they are being charged monthly fees without their knowledge or consent. The BBB needs to take action against this website. It boggles my mind that they have an A+ rating.

  Business Response

  Date: 07/07/2023

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $318.04 to your credit card.  Rest assured that this refund was processed on 7/7/23.  Rest assured that you do not need to wait 4-6 weeks for refund processing.  We show that your account is closed.  Your confirmation number is: 230707-002927.
  We never charge people without their full agreement and awareness during our online registration process. 
  Rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.  We do show that the first representative emailed you after the call disconnected the following: Thank you for your call to our Customer Support team. Our records indicate your call was disconnected before we could ensure all of your questions were addressed. Customer satisfaction is important to us,and were sorry that this call was not completed.  We do want to make sure that any pending issues are resolved, and wed like to help you as soon as possible. If you still need assistance with your account, please contact us at your convenience at **************, Monday through Friday 6 a.m. to 6 p.m. Pacific Time.  Please reference the Incident Number at the top of this email when calling so we can pull up your account right away. We apologize for any inconvenience, and we look forward to assisting you further.  You can also visit our *************** at stamps.com/help for video tutorials, getting-started guides, troubleshooting,and more.  Sincerely, Stamps.com ************* Team **************************/support
  We show that this account was fully activated on 2/22/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 2/22/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/23/2022.  We show that you cancelled your account, and first called us to cancel, on 7/6/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  *******************
  ************* Director
  **********************

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and verified that a pending refund for $318.04 has been made to my credit card. I find that this resolution is satisfactory to me.
  
  Thank you for your assistance with this matter,
  
  **************

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned of a stamps.com promotion in July of 2020. I signed up for it because it was just what I needed to start shipping from home. This promotion started on 7/17/2020, good for ***************************************************************************************** off. Afterwards the monthly charge would be 17.99/month. I waited and waited and waited and waited for my promised package but nothing ever came. I've signed up for trials before and having never received anything in the mail whatsoever, like the others, I put stamps.com away in the farthest corner of my mind seeing that this was a horrible way to start off our business relationship. I never thought of them again... That is until July0102022. I was at the checkout counter attempting to pay for my groceries and my card was declined several times. I'd just received my monthly ssi deposit and already my money is gone. I stepped to the side and checked my ledger and lo and behold, stamps.com stuck their hands in my account and snatched $420.97 out for back fees since August of 2020. When I returned home, I called customer service and they told me that there was nothing they could do. To add insult to injury they kept my subscription active until the day they took the $420.97, then once my account was made current stamps.com took it upon themselves to close my account altogether. I was hung up on 2 times I called customer service, I asked to speak to someone in management over the representative, I was told there was no one I could speak with and to take it up with my bank. By this time I'd already missed the deadline to dispute the charge. The bank told me to speak again with stamps.com and see if they would be willing to reconsider. I did. Once again, there was no one there to take my plight seriously. I have absolutely nothing to show for my $420.97. Had I known there was an active service I would never have ignored it, all the while being charged. All I desire is a full refund.....

  Business Response

  Date: 07/07/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have zeroed out the outstanding balance of $305.83.  We do not show Account ******* was charged.  We show that your account is closed.  Your confirmation number is: 230707-002700.
  We apologize for any misunderstanding regarding our services.  We do not send or offer pre-paid postage, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 8/19/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 8/19/20.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/17/20.  We show that you cancelled your account on 1/18/22.  We have reviewed our contact history and do not show that we had received a call regarding this issue.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell for the stamps.com snail mail spam a few months ago and I signed up thinking it's a convenient way to print stamps from home. There was no indication I'd be charged 20 a month. I paid a few dollars to print some stamps. Several months later I notice a $20 monthly charge on my credit card statement. I now closed my account, but judging from other complaints here, I'm sure they'll never stop charging me.Of course when I closed my account they offered me a $0 monthly option. There was no such option anywhere on their website before I closed my account. Clearly it should be the default option, and we all know why it's not. Simply to scam people.BBB, please shut this business down! They're purely a scam. It's unconscionable that you give them an A+ rating, when they're clearly an F as a scam company!

  Business Response

  Date: 07/07/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $125.27 to your credit card.  We show that your account is closed.  Your confirmation number is: 230707-002484.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 12/20/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 12/20/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/18/23.  We show that you cancelled your account on 7/4/23.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20272174
  
  I am rejecting this response because:

  While I do see the $20 monthly fee in fine print at the very end of the welcome email they cite, it was very much not obvious at the time, and not shown at any point during registration. I maintain that they're a fraudulent business and they need to be forced to change their ***************** to make the monthly fee clear!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/25/2023

  Hi *****,
  
  Thank you for your feedback.  Please rest assured that we take your concerns very seriously.  Stamps.com has been licensed by the **** since ****, and is one of several approved vendors of **** postage.  Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com. We hear your concerns and please be aware that we do escalate feedback such as yours to our marketing and executive teams.  It's important that relevant parties are aware of the various perspectives that exist in our current and former customer base.
  
  Sincerely,
  
  *******************
  Customer Care Director
  **********************
   
  

  Customer Answer

  Date: 08/27/2023

   
  Complaint: 20272174
  
  I am rejecting this response because:

  The company's "answer" is a complete non-answer. Ie: "we hear you and we'll do nothing about it because our deceptive tactics make us money". That's unacceptable. I really hope BBB takes its role seriously and holds corporations accountable to not rip off consumers. Specifically stamps.com in this case.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon, I recently discovered that Stamps.com was charging my credit card a monthly fee of $20 since April, 2022. I am elderly and do not remember signing up for this account. I have not used this account to purchase stamps. I seldom use stamps and obviously do not check my credit card account closely. The ********************** website is difficult for me to use, even to close the account. I was charged for about 14 months, with no benefit to me

  Business Response

  Date: 07/05/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $197.89 to your credit card on 7/5/23.  We have also zeroed out the outstanding balance on the account.  We show that your account is closed.  Your confirmation number is: 230705-004623.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 4/11/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 4/11/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/10/22.  We show that you cancelled on 6/21/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what I thought were **** postage stamps in December 2021 from the above company. Not only was their online website misleading, but I attempted multiple times to cancel their monthly subscription ever since. I originally paid $60.44 in December 2021 and did not receive stamps, but some contraption that issued stamps that was worthless without purchasing additional products from them. Even the company name implies that you will receive postage stamps. When I received my order, I requested a refund and it was issued. I also told them to cancel any subscription thereafter. However, they continued to bill me $17.99 thereafter. I called in May of 2022 and asked them a second time to cancel my subscription. They promised to do so, and issues credits of the monthly charges to date. However, the very next month the monthly subscriptions continued to charge my credit card $17.99. In March of 2023, I called a third time and requested that they cancel my subscription. They promised to do so and issued me a credit of only $50.00, even though I had already paid them $208.90 in monthly fees since the last credit. However, since then an additional $77.96 was charged to my account between 5/6/23 and 6/6/23. They have actually increased their monthly subscription to $19.99! After three requests to cancel my subscription, I have given up and am requesting you to intervene. I need you to request that they cease and desist charging my card and refund the $238.86 the owe me to date. I have NEVER received ANYTHING with the subscription.Another charge will likely take place on 7/6/23 which will increase the balance due to $258.85. I am taking the time to report this to you to try and prevent them from continuing to be likely ripping other customers off. I feel that they should be investigated and deserve a substantial fine for their fraudulent activity.

  Business Response

  Date: 07/05/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We show that we have refunded $35.98 on 5/9/22, and $100.00 on 3/1/23, and rest assured we have refunded $157.86 on 7/3/23, and therefore rest assured that the account has been refunded in full.  Your confirmation number is: 230705-004346.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com. 
  We show that this account was fully activated on 12/06/2021.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We never charge people without their full agreement, approval, and awareness during our online registration process.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that when we received a call on 12/20/21 and 12/21/21 we show that our support team assisted you with an order return.  We do not show that account cancellation was requested on these calls and apologize for the misunderstanding.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.  In regard to the May call, please rest assured that we will be reviewing the interaction in question.                 
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.  Rest assured that your account is closed. 
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Stamps.com has been charging my credit card for the past 18 months for a total of $ ****** without my approval. This is outright a fraud.

  Business Response

  Date: 06/27/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $200.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230627-003077.

  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 1/17/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We never charge people without their full agreement, approval, and awareness during our online registration process.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions

  
  We show that a Welcome Email confirming activation had been sent to you on 1/17/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/15/22.  We show that you first contacted us to cancel your account on 6/26/23.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently prompted by my bank to review all of my recurring charges and was very surprised to see I have been charged approximately $20/month by stamps.com for the past four years, resulting in fees of $961.61. The first transaction is from May 25, 2020. My assumption is that I created an account on ********************** at some point in the previous month to see if I would be interested in their service. I concluded that I was not interested and assumed that since I had not authorized any charges, that my relationship with them was done. I did not use their services even once to print stamps. I have only one email from them in February of **** indicating that I had any business at all with them and I assumed this was simply spam mail. There are hundreds of similar stories online indicating the shady business practices of this company and the lengths they go through to hide their charges when individuals create a log-in the first time. I would like a full refund for these service charges.

  Business Response

  Date: 06/26/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230626-002860.
  We show that this account was fully activated on 4/22/2020.  We never charge people without their full agreement and awareness during our online registration process.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 4/22/2020.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/21/20.  We show that you cancelled your account on 6/21/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************