Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2020 I uploaded $10 into a Stamps.com 4 week trial account, used $3 of it the balance, and was then unknowingly charged a monthly $17.99 fee for the following 35 months. Three years later I got a note that Stamps.com was raising my monthly fee. I canceled my service, then requested Stamps.com return my money but they refused to do so. They put me on hold aStamps.com (owned bv ************** and led by Auctane CEO ***********************) is an extremely dishonest company that is running a scam. I would like to get my money refunded.

  Business Response

  Date: 03/09/2023

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $39.66 on 3/1/23 to your credit card.  We show that your account is closed.   We have issued an additional courtesy refund of $100.00 on 3/9/23.  Your confirmation number is: 230309-006533.
  
  We show that a Stamps.com account was fully activated and established on 3/27/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/25/20.  We show that you cancelled on 2/17/23.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official **** postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19523485
  
  I am rejecting this response because: by arbitrarily offering an additional $100 they are obviously fully aware of their actions. They know they scammed me. I request that they return the balance of my recurring charges occurred over the 35 months.

  How many people do they continue to scam by not sending timely updates, customer statements, or any other transactional messages or notes describing their recurring charges? 

  Sincerely,
  
  *******************

  Business Response

  Date: 04/04/2023

  Thank you for sharing your feedback and perspective, *******  We are sorry to hear that you had a negative experience.  We do consider the fees charged to be valid, appropriate and in accordance with the Terms of Use to which you agreed when you created your account.  However, customer satisfaction is important to ** and therefore we had issued a courtesy refund.  We are not able to meet your request for further reimbursement.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Besides our Terms, information about our fees is available on our website, interface, and FAQs, as well as during registration.  

  Stamps.com is a PC Postage Vendor licensed and approved by the ***** and has been approved to offer service since 1999.  Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.  

  
  Sincerely,
  *******************
  Customer Care Director
  ********************** 
  

  
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 i signed up for a free stamps.com account to mail something from the convenience of my home. I used the service again four times since then. I got an email from stamps.com today indicating my service was going to go up to 19.99/month. i never agreed i was signing up for a monthly service. why would someone sign up and pay a total of $125 + shipping to mail four small packages? I immediately closed my account and called their customer service line. I requested a full refund and was told after waiting on hold for 10 minutes i could get a $30 refund. I said i thought that this should be illegal and said i would submit a complaint to the BBB, at which time, the support analyst put me back on hold to talk to a "coach" when they returned they said that i would now get nothing form them.I am looking to get my service fees refunded from this enterprise that has never contacted me in any way except today, 7 months after sending a package

  Business Response

  Date: 03/09/2023

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued an additional courtesy refund of $154.11 on 3/9/23 to your credit card.  We show that your account is closed.   Your confirmation number is: 230309-005246.  
  
  We show that a Stamps.com account was fully activated and established on 6/12/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/11/2022.  
  We apologize for the experience and appreciate your feedback.  We sincerely believe in the value of our product.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October 2022, I received from stamps.com "free" stamps you can print in your own home, when I received the promotional material, I said wow what a nice thing I received. I tried to print the stamps, but it never worked. I don't really know what happened after, but I was tricked into getting a subscription with stamps.com. They have been charging me $17.99 for the past 4 months. When I called to stamps.com they apologized, but they were not able to refund the whole amount. They offered to refund only $50, which is only a fraction of what I was fraudulently charged for 4 months for the use of a "supposed" service. They are keeping $21.96 for a service I never requested or subscribe to. They are clearly tricking people into getting a subscription, which is a bad business practice.

  Business Response

  Date: 03/08/2023

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued an additional courtesy refund of $21.96 on 3/8/23 to your credit card.  We show that a courtesy refund of $50.00 had already been issued.  We show that your account is closed.   Your confirmation number is: 230308-006201.  
  
  We show that a Stamps.com account was fully activated and established on 10/12/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/10/22.  To prevent a service fee charge, you must cancel your account during the 4-Week Trial Period.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  
  

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered a recurring monthly charge of $17.99 from stamps.com on my credit card that has been happening since at least 2/26/22. At one point I must have ordered stamps from them figuring it would be easier than going to the post office. Little did I know simply ordering stamps signed me up for a monthly "plan" fee of $17.99 each month which I of course haven't used as I don't even really know what this "plan" is for (and I have no need for it as I can drive to the post office once every 2 years for stamps for a lot cheaper than $17.99/month). Looking on BBB I can see I'm not the only one who has fallen for this. Seeing as I'm one of many complaints for the exact same thing on BBB, I would hope stamps.com would see their current notification for this plan fee is nowhere near sufficient. I would appreciate my money back, but honestly I would be happy to give up my $200+ in fees to have them simply change their notification regarding this plan/subscription fee so others don't make the same mistake. Thank you.

  Business Response

  Date: 03/08/2023

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $250.00 on 3/8/23 to your credit card.  We show that your account is closed.   Your confirmation number is: 230308-005965.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  
  We show that a Stamps.com account was fully activated and established on 9/24/18.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/23/2018.  We show that you cancelled on 2/28/23.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the *****  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

  Customer Answer

  Date: 03/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to other individuals on the BBB complaints site, stamps.com began charging me a monthly subscription fee in April of 2022 for signing up for their site. The sign up process deceptively lures you into entering credit card information just to make an account, and after your "4 week trial" period is over you are charged monthly fo for a service that I never used nor never knew I was being charged for. I would like a full refund similar to other complainants. This sneaky/scammy practice is well documented in this gentleman's blog post:********************************************************************

  Business Response

  Date: 03/06/2023

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $197.89 on 2/28/23 to your credit card.  We show that your account is closed.   Your confirmation number is: 230306-007432.  
  
  We show that a Stamps.com account was fully activated and established on 3/7/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/5/22.  We show that you first contacted us, via email, on 2/27/23.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of stamps.com on 6/22/2020. Unbeknownst to me at the time, they would begin charging a monthly subscription fee for the service after a trial period. They charged my credit card $19.50 every month since, and didnt send any emailed statements or reminders that Im in fact signed up for this on-going service. In total, over 32 months this came out to $624 in credit card charges. It wasnt until this week when going over statements in fine detail that I realized. The sign-up process and subscription charging setup was performed in a very sneaky manner and based on existing complaints Ive come to realize this is probably part of the business strategy. This business practice should be illegal.

  Business Response

  Date: 03/02/2023

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $250.00 to your credit card.  We show that your account is closed.   Your confirmation number is: 230302-005279
  
  We were rendering service and providing service to you from the day the account was activated on 6/22/20 until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  
  
  We show that a Stamps.com account was fully activated and established on 6/22/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/21/2020.  We show that you cancelled your account on 2/23/23.      
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19488591
  
  I am rejecting this response because, I don't want a courtesy refund, I want a full refund. The way they're running this service is sneaky, and clearly illustrated by numerous other folks who have had the same exact issue. I want a refund, and they should be clear when users are signing up, and provide monthly statements, etc.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/20/2023

  Dear ****,
  Thank you for sharing your perspective.  We do consider the fees charged to be valid and appropriate.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.

  
  However, we have issued an additional courtesy refund of $200.00.  The refund will post within 3-5 business days.  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  

  
  

  Customer Answer

  Date: 04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased postage stamp and did not agree to monthly subscription plan. Discovered scam when notified of new monthly charge.

  Business Response

  Date: 02/24/2023

  Dear ***********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $257.26 on 2/24/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 10/5/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/3/20.  We show your account was closed on 2/23/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if they are honest and provide the refund amount they offered.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for stamps.com but someone must have done it and now I found out they have been charging me for a long time. As a senior with some vision problems I have trouble reading my credit card bill. I think they do this to cheat older people.

  Business Response

  Date: 02/24/2023

  Dear *****:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand that you have alleged fraudulent activity under your name concerning these two accounts. In this case, we would strongly recommend working with your bank to resolve this in the form of chargebacks to the payment method that was used to make charges to any fraudulent accounts.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2021 I remember receiving some blank stickers which could be used to print postage from home. I read that I needed to register with stamps.com to be able to print from home.Now its Feb 2023 and Ive been charged $19.54 every month for the past 15 MONTHS.I NEVER consented to this charge. I was never NOTIFIED of this charge. I had NO COMMUNICATION email or mail confirming or reporting this debit/set-up. Nor did I EVER use or receive any service or good

  Business Response

  Date: 02/23/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $235.08 on 2/23/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 12/3/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/1/22.  We show your account was closed on 2/23/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept the businesss written agreement to reverse charges.
  
  

  HOWEVER, the businesses practices are illegal and predatory, and I urge them to change their practices going forward.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with the service to send one package. It was not clear at the time that it was a subscription service. After the first monthly charge I logged into my account looking for a reason for the transaction. I was unable to find any place that indicated the reason and I did not receive an email invoice, statement, or even confirmation of payment. Due to the lack of info, I assumed it was additional package processing fees due to some issue passing through customs. Since then, they have continued to attempt to charge a card number that is no longer valid. After searching the web I found this is a common practice for them and closed my account. They still continue to attempt to bill my card. The company claims to offer 24/7 support by email, phone, and chat. I can not find a chat option on the site. Calling them went nowhere.

  Business Response

  Date: 02/23/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $18.17 on 2/23/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 12/13/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/10/22.  We show your account was closed on 2/13/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
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  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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