Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2024, I used STAMPS.COM to purchase a shipping label for a small package, and the total amount spent for postage was $4.38. I was never prompted to join a subscription plan, and it is still unclear what benefits that would provide me. I have no need for ongoing postage labels, so I believed my business with STAMPS.COM had come to an end.However, it has come to my attention that I have been charged $21.94 three different times: On 1/17/25, 2/18/25, and 3/17/25. These charges from STAMPS.COM amount to: $65.82. Again, I haven't used the service since 12/24/2025, and I owe the company nothing. I feel it was a manipulative and deceitful process that unwittingly enrolled me in a subscription plan. I plan to take this matter to small claims court over this $65.82, and I have spoken to my lawyer about this process just this evening. It is clear from other people online that this is a common problem with STAMPS.COM. All future customers should be forewarned.

  Business Response

  Date: 03/19/2025

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $65.82 on 3/19/25. We show that your account with the username UhrmanRL is closed. 

  
  We show that a Stamps.com account was fully activated on 12/16/24. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/14/25.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.

  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  **********************
  

  
  

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com made unauthorized charge to my credit card.This is the second time they have place unauthorized charge to my account.I never heard of them until this happened.

  Business Response

  Date: 03/19/2025

  Dear ****:

  We hear and understand your concerns. We've been trying to find an account that may have been set up which would explain the charges, but have not been able to. To try to best investigate and resolve this issue for you, can you please provide a bank or credit card statement establishing the charges, and could you also please provide the names (only the names, we do not need any other information) for the cardholders of record for the two credit cards that were referenced in your communications to us on March 13? This is as concerning to us as it is to you and we do want to get to the bottom of it. 

  Thank you,

  *** ******
  Customer Care Manager
  **********************

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a subscription fee that I did not know was coming. The sign-up process on their site does not clearly state that by registering an account, I would be charged a subscription fee even if I didn't buy anything. I believe this to be a deceptive practice and they should correct this in their registration process.Additionally, they force someone to go through multiple steps confirming cancellation of an account before they finally cancel it, with further deceptive practices like making the "keep account' button more prominent than the cancel button. They charged me the $19.99 + tax subscription fee and I asked for a refund, which I have yet to hear back on.

  Business Response

  Date: 03/17/2025

  SDC Response:
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $19.99 on 3/11/25 and a further refund for $2.07 for the sales taxes. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 2/7/25.We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/8/25.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  **********************

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2025, I opened a 30-day trial account with **********************. The same day, January 6, 2025, I realized the service would not meet my needs and immediately canceled the account. Since then, I have not had an active account, made any purchases, or used their services in any way.Despite this, two months later, on March 6, 2025, I was charged $19.35. I cannot even log into the original account because it is closed, which further proves I do not have an active *************, March 10, 2025, I have called multiple times to resolve this issue, spending over an hour on hold each time with no resolution.Stamps.com has a known history of billing customers without authorization. If this charge was legitimate, the company should be able to explain it. If it was a mistake, they should refund my money. Instead, I am being ignored. I am filing this complaint to formally request a refund and to ensure that Stamps.com stops these unauthorized billing practices.

  Business Response

  Date: 03/12/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $19.35 on 3/11/25.  We show that your account is closed.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  ************ fee is a flat fee that is not determined by how much postage you print.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  
  We offer various methods of cancellation, including online, email, and phone options.  We apologize for any longer than normal hold time. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2024 I needed to purchase one shipping label and chose to do so with stamps.com because the rate seemed reasonable. In order to purchase anything through their site you must create an account, however, nowhere in the account creation process is it made clear that what you're actually signing up for is a trial of their monthly subscription service. So, after purchase the one label I needed (which, as an aside, they don't let you just pay the cost of the postage; you have to add a minimum amount to your account, so I paid $10 for a ~$5 label) stamps.com proceeded to charge me $19 a month plus tax for 11 months without my knowledge. I received no confirmation message that the subscription was starting or the trial was ending (common practice with other subscription based services) and I received no receipt or confirmation of the charge each month. I only discovered that I was being charged when they emailed me informing me that rates were increasing. Between March 2024 and March 2025 I received zero email communications from the company. I've contacted their support team and they are refusing to issue a full refund of these charges. They've also closed my online account, so I can't access my information. I've requested a copy of all of my account information from the company, which is still pending at this point.

  Business Response

  Date: 03/11/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund of $239.69 on 3/11/25.  We have also closed your account. 
  
  We show that an account was activated with us on 3/18/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent, knowledge, and authorization from our customers. 
  
  We do show a Welcome Email was sent to the email address on 3/18/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 4/16/24. 
  A credit card refund of $5.91 was also issued.  This represents your remaining purchased postage.  The minimum postage amount with which you can refill your balance is $10.00.  However,upon account cancellation, customers receive a refund for any remaining purchased postage.  We apologize for any confusion regarding this. 
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund has posted to my account. I still have not received a response to my request for all of my account and transaction data to be emailed to me, so I would appreciate that being addressed ASAP as well. I will follow up on that directly with your support team.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $19.99USD for a service I did not buy or subcribe for on my AMEX card. The transaction date is 7 March 2025 and transaction reference is AT250670010000010012238. I dont even know what this charge is for. If this is a subscription please cancel it.

  Business Response

  Date: 03/11/2025

  Dear ******,
  Thank you for your inquiry. We apologize for the experience.Unfortunately, we were unable to locate your account with the information provided.  If you received a statement from us, please provide the username or Stamps.com account number referenced.  Wed like to help and resolve this issue for you. 
  If possible, please email us the username of the account, or the person's full name, email address, or phone number as registered on the account.   What we would recommend for immediate help is to call our Trust and Safety team at the number below.
  *Stamps Trust and Safety Line - ************
  
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged several times for a product I never received. Every time I try to login to my account it locks me out. I want my money back.

  Business Response

  Date: 03/11/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund of $40.28 on 3/11/25.  We have also closed your account. 
  
  We apologize for any misunderstanding that occurred.  We show that our online assistant provided instructions to you on February 9, 2025, which included instructions on how to close the account.  Our customer care team is available via phone, email, and chat.  We are always happy to assist and help. 
  
  We show that an account was activated with us on 1/10/25. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers. 
  
  Were happy to answer your questions about our terms and conditions.
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 1/10/25.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 2/8/25. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com offers a 30 day trial period in which I decided to cancel within two weeks after signing up (02/05/2025) as the service was not what I was looking for. After 30 days on 03/05/2025 I noticed a $19.99 charge on my bank statement from this company. I immediately contacted their customer service and was informed that I cancelled my service on 03/05/2025 which was an absolute lie. The customer service *** was not interested in my cancelation email dated 02/20/2025 and insisted that I called on 03/05/2025 to cancel. Her solution to me was to call my bank and file a dispute with them. Absolute fraud by Stamps.com!

  Business Response

  Date: 03/11/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have issued a refund of $19.99 on March 10, 2025.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  We sincerely apologize for the experience.  We have reviewed your feedback and please rest assured that we will be reviewing the interaction in question, and we will address the matter accordingly.
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with a free trial that costed me $39.98 because I forgot to cancel and close the account. During this time I did not use any services that Stamps.com provided. Even if I wanted to, they lock you out of the account till you pay the the back subscriptions, which I believe is unfair to be charged each month for a service that you cannot use either way. I finally paid the $39.98 and closed my account, however ********************** is still trying to charge me an extra $10.71 for a service that has never been used. I believe this is unfair and and borderline criminal. Stamps.com will also send you an email with no **************** contact other than to login to their website, where my login information no longer works because the account has been closed. I would like the $10.71 charge stopped

  Business Response

  Date: 03/05/2025

  Dear Mateusz, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate. 
  
  $10.71 represents the unpaid balance for the final cycle for February 12, 2025 to February 27, 2025.  We bill at the end of the cycle, and this was the cycle you were in when you cancelled. 
  
  However, we have zeroed out this outstanding balance for you.  We have also issued a refund of $59.97 to your credit card.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a ********** Vendor licensed and approved by the ****. We are a separate company from the **** itself.  We don't advertise or offer a free or pay-as-you-go service.
  
  We show that an account was activated with us on 11/12/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers. 
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 11/12/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 12/11/24. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received an email from Stamps.com about a subscription going up in price. This is the first time Im hearing from Stamps.com as I place a single order for 1 book of stamps during COVID and I do not and did not use their service after that. They have been charging my card since 2020 for services and products not rendered. I called customer service and they offered 6 months of a refund; however, theyve been charging my card since 2020 and their business model is set up so it is not clear about subscriptions and one-time orders. Its very deceptive as you can from similar complaints on here. I placed one order for stamps and never used again but theyve charged me monthly for things that I did not order or receive since 2020. I never received email receipts for the monthly charges, either. Otherwise, I would have cancelled immediately.

  Business Response

  Date: 03/05/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund of $250.00 on 3/5/25.  We have closed your account. 
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a ********** Vendor licensed and approved by the ****. We are a separate company from the **** itself.  We don't advertise or offer a free or pay-as-you-go service.
  
  We were rendering service and providing service to you from the day the account was activated on 5/13/2020 until account closure.  The service that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  *********** also allows you to print real U.S. postage for all your letters and packages 24/7.
  
  We show that an account was activated with us on 5/13/2020. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers. 
  
  We offer email, phone, chat, and online support and our customers may reach our ************* Teams by various channels and means.  We are available on the phone Monday to Friday from 6AM to 6PM. 
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The fee is not based on usage or activity.  
  
  Were happy to answer your questions about our terms and conditions.
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 5/13/2020.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 6/11/2020. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, while disappointing since I did not receive anything for what was charged to my credit card, is clearly the best they can do. 
  
  Sincerely,
  
  **** *******