Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a stamps.com account several years ago, as I assumed that it was a trustworthy brand from my interactions through **** and ******. I created an account, considering buying a label from them. However, they considered this consent to sign me up for a paid monthly subscription of $21.19, which went unnoticed for 19 MONTHS, automatically charging $402.62 from my credit card. They never sent me any billing notices or any notice that they were charging my card, I only noticed the issue when I stopped using this card for other purchases and noticed the suspicious card. I froze my account and ordered a new card as soon as I noticed as I had no idea where the charge came from.I never used their services, and I maybe logged in once during the two years they were charging me to check prices of shipping labels, but I was not aware of this subscription even then. Their contact us **** seems to be broken, so I can't dispute this directly. I'm very frustrated as I trusted this business and have used it for years through third party like ship-station (though again, I never purchased anything directly from them or consented to this subscription, and again, they never notified me of these ongoing charges.The only record of contact from stamps.com that I have in my email an email dated Feb 28th (yesterday), stating changes to my subscription. The only mention of the subscription they started without my consent is stating that the subscription changed, after I had discovered they had charged me over $400 in the last two years.

  Business Response

  Date: 03/05/2025

  Dear Sylphrena, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund of $444.99 on 3/5/25.  We have closed your account. 
  
  We show that an account was activated with us on 5/27/2023. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers. 
  
  Rest assured that our Contact Us Page is functional: **********************************************
  
  We offer email, phone, chat, and online support and are our customers may reach our ************* Teams by various channels and means.  We are available on the phone Monday to Friday from 6AM to 6PM. 
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The fee is not based on usage or activity.  
  
  Were happy to answer your questions about our terms and conditions.
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 5/27/2023.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 6/25/2023. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23007731
  
  I am rejecting this response because:
  

  I am satisfied with the proposed refund, however, I don't think it will process, since I deactivated my card before I realized what service was charging it, when I suspected fraud. Please advise how we could ensure a refund is processed.

  
  Sincerely,
  
  Sylphrena ***********

  Business Response

  Date: 03/11/2025

  Hi Sylphrena,
  
  Thank you for your response.  We hear your concerns.  If your credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form.  
  
  Sincerely,
  
  The Customer Support Team

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sylphrena ***********

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my account with ********************** ([Username: ellefant123!, Customer ID #: *******]). For years, I was unknowingly charged monthly fees totaling $991.44, despite never using the account or even logging in. I only became aware of these charges when the registered payment card expired, and I received an email about a billing issue.Stamps.com never provided regular communication or billing notices during this period, making the subscription charges deceptive and easy to miss. When I attempted to log in to address the issue, I was blocked from accessing the account unless I updated payment details, which raises serious questions: If I am being billed for account usage, why is access restricted? Alternatively, if I cannot access the account, service fees should not apply.This practice appears sneaky and misleading. It aligns with numerous complaints from other users about unclear subscription terms and ongoing charges without their knowledge. For example, on BBB:****** *. (12/23/24): "They billed me monthly without informing me or sending invoices."***** *. (11/13/24): "I was signed up for a $20/month subscription without my knowledge, losing over $300."******* *. (8/26/24): "I was charged $20/month for over a year without knowing I had a membership."The ************************ (***) has guidelines under the Negative Option Rule, requiring companies to clearly disclose subscription terms, obtain consent, and make cancellation easy. Stamps.coms practices violate the spirit of these rules.I request a full refund of $991.44 for unused services, dismissal of the $359.82 balance accrued after the card expired, and immediate closure of my account.

  Business Response

  Date: 03/05/2025

  Dear Laesha, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund of $991.44 on 3/5/25 and zeroed out the outstanding, unpaid balance.  We have closed your account. 
  
  We show that an account was activated with us on 11/25/18. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers. 
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The fee is not based on usage or activity.  
  
  Were happy to answer your questions about our terms and conditions.
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 9/5/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 12/23/18. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through **** to print a shipping label for a package. I guess **** redirected me to Stamps.com (fine), and I was able to print my postage and send the package (all good). However, I did not realize that I have been paying a $19.99 monthly service fee ever since. I did not sign up for a subscription! When I called in and spoke to a rep, she couldn't show evidence that I had signed up for any kind of trial period or subscription - I printed a 1 time shipping label. Now I have been charged a total of $343.23 for a subscription I didn't agree to. The agent also said I should have been getting a monthly email receipt showing the charges, which would have notified me right away to cancel. But I did not get any statements.

  Business Response

  Date: 02/28/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund of $343.23 on 2/28/25.  We have closed your account. 
  
  We show that an account was activated with us on 9/5/23. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 9/5/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 10/4/23. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com signed my up for a recurring monthly subscription that has resulted in ongoing billing by Stamps.com with no notice, no invoice, and without my use of there services since the Fall of 2020. They have effectively charged me for nothing for years without ever sending me a single communication to notify me that I had an ongoing subscription running. I only just realized when I received the first communication I they have sent me in over 4 years, notifying me that they were going to be raising the rates on the monthly subscription that I was automatically subscribed to without my explicit consent and without any regular notice that it was ongoing. Furthermore, there is not way to file a complaint with them, and when I attempt to close my account I receive a notification stating that all records of my account will be deleted, the implication being that there will be little proof that I never actually used the services they billed me for. It is completely unbelievable that they would give me no notice at all that they were continuing to bill me a subscription fee for a service I wasn't using.

  Business Response

  Date: 02/19/2025

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However,we have issued a courtesy refund of $250.00 on 2/19/25.  We have closed your account. 
  
  We show that an account was activated with us on 8/4/20. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation.  We show that you first contacted us via our chat program on 2/7/25.  We show that instructions regarding cancellation were provided to you on that day.  We maintain account records after an account is closed and apologize for any confusion regarding that. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 8/4/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 9/2/20.   
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted an *** form to pay on December 2024. Since then, my account was put on hold 4 times (making me unable to process my daily shipments for patients medications) and without notification that the *** form had a problem. I had to pay 45k via credit card so I can continue patient care. That happened 3 times. Upon checking with Stamps.com they failed to enter the correct Account number for my bank (even though they had me provide a voided check!). I resent the *** form again on 02/06/2025, with a new voided check, they confirmed everything was looking good then on 02/12/2025, they sent an email saying something is wrong with the *** form and to pay pending amount via credit card. I have asked to know the reason the *** payment is not working 5 times. Every time they blamed it on my bank instituation, I went personally to the ****** times and the bank every time said they dont have any issue or problems and have not denied any *** from stamps. Now, they are blaming it on Endicia, and are rolling me around from one rep to another with no answers. I lost almost 6k in credit card transaction fees because of the poor handling of this situation.

  Business Response

  Date: 02/19/2025

  Dear Heba, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Please rest assured that we will be reviewing the interactions in question.  We appreciate the feedback.  We have passed your comments along to our management staff and we will address the matter accordingly.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience you experienced.  We do show that the account hold in question has been lifted and that you were able to log in and print postage.  Please let us know if you require further assistance. 
  
  We are sorry that the issue caused such a negative experience for you.  We did show that we had received one or more *** transactions that were returned by your financial institution on 1/28/2025.  We see the returns started on 12/30/24 through 1/23/2025.   We show that we recommended that *** filters be provided to your bank; these filters would allow Stamps.com to debit funds when you authorize a postage purchase.
  
  We show that our Backend Ops team had updated the *** information to prevent further errors going forward.  The error code we were receiving for the bank was "No Account/Unable to Locate Account.  The Backend Ops evaluation of the issue indicated that the submitted account numbers had not matched and was not correct based on what was entered on the form. The form asks for the routing and account information, and there may have been extra digits added at the end that might have caused the error.
  
  We can understand the frustration and apologize for the inconvenience you experienced.  We are continuously working to refine our processes and enhance the support experience for every customer. Thank you for giving us the opportunity to address your concerns.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22936953
  
  I am rejecting this response because:
  

  I do not value that your business keeps putting this on the form filled as those extra digits on the form were the Check number (which was attached as well and your team can read and verify the account and routing number from the voided check since it was mandatory to provide with the form) also, after I filled the form for the second time without adding the check number (since your billing team are unable to identify that was the check number) it still came back with the same problem! You had me go to my financial institution 4 times and every time they had no issue on their end and last time (according to you you had finally entered the account number correctly the 3rd time) the bank said nothing is showing on their end that they returned anything so someone in STAMPS.COM is doing something wrong and I need to get this investigated and maybe you can stop blaming this on the form since the second form was filled with the account number only (even though voided check was included in both!) yet, it came back !

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/28/2025

  Hi Heba,
  Thank you for reaching out. We apologize for the experience.  After reviewing the issue, and double-checking again with our billing team, it appears that the error may be related to the routing and account information, and there may have been extra digits added at the end that might have caused the error.  We show that the check number was added twice.  When it was added the second time, that's when the error was caught and shared with you.  We apologize for the misunderstanding.  To clarify, the bank never received the transactions due to this issue with the form numbers, so the bank is not able to provide information beyond the fact that nothing is showing on their end.   We recommend checking these details again to ensure everything is configured correctly. If you need further assistance, please don't hesitate to let us knowwe're happy to help guide you through the process. 
  Sincerely,
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2024, I signed up for a trial with Stamps.com and purchased stamps. Unfortunately, I did not load the paper correctly, so stamps never printed. When attempting to reprint, there was no option to. Their own online resource showed a "reprint" button that didn't exist in my account software issue.I contacted their team (I had already repurchased), and they insisted that the reprint button was there. I sent screenshots proving otherwise, they agreed, and refunded me.However, I must have forgot to cancel my trial (I honestly remember canceling, I had no intention of using their service beyond initial use). I also find it unfair that when you buy stamps with their credits, there is a leftover balance that seems to go back to them.Despite not using them after June 2024, I've been charged $20/month since July 2024totaling ~$140 in unwanted charges. I never logged in again after my initial month of ************, Feb 5, 2025, I attempted to login but my saved password didn't work. When I tried a reset I was seemingly locked out after failing security questions that I know were answered correctly (I even checked spamnothing).Adding to my concerns, Stamps.com has a banner on their site stating that two-factor authentication (2FA) was enabled by Jan 31, meaning I should've gotten a code. I never received anything.I believe that after 30+ days of inactivity, they place you on an internal "do not email/market" list so that users forget about subscriptions, allowing them to silently charge indefinitely. This could explain why I have not received any email since August 2024, nor have I received password reset emails or 2FA codes as they ********** this point, I have been unknowingly paying for a service I have not used since June 2024, yet I cannot access my own account without their support team. Their business practices are deceptive, and their account recovery system appears designed to make it difficult to cancel subscriptions once you lose access.

  Business Response

  Date: 02/12/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  As confirmed on 2/11/25, we have refunded $159.92 to your credit card.  Rest assured that we have closed your account. 
  Thank you for contacting us in regard to these issues.   We do not keep purchased postage balances; when an account is closed, any remaining purchased postage is returned to the customer as a refund.   We do not capture the funds for postage, and we do not make a margin on postage.
  
  Were sorry to hear that you had issues entering your login information.  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  We are sorry that we did not have the opportunity to assist you further with this issue.   All security information must be entered exactly as typed during the registration process. 
  
  After 30 days of inactivity, we do not place customers on an internal "do not email/market" list.  We apologize for any confusion regarding this.  All open accounts receive a charge until the account is closed, as stated in our Terms of Use to which all customers must agree: **************************/conditions
  
  Rest assured that there is a Reprint Option.  If a misprint occurs when preparing postage,such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request. 
  
  We appreciate your concerns.  Customers do have the ability to reprint a mailpiece right after they print with the Stamps.com program.  However, there are situations that would cause the reprint feature not to be available, and we would be happy to provide further information on this issue. 
  
  1. If any changes were made in the postage printing tool, this will disable the Reprint feature.  For example, if you click out of the screen, close the program, or make a change to the weight, mail class, delivery address, or anything else, the Reprint button becomes disabled, and you will not be able to reprint.
  2. If the mailpiece is not a shipping label with a built-in tracking number; not postage printed directly on First-Class envelopes, flyers, and postcards; or not a NetStamps label.
  
  In cases when the Reprint feature is disabled, we would recommend requesting a postage refund.  We show that our team assisted you with you misprint issue on June 1, 2024.  
  
  If we can assist further, please let us know.
  
  Sincerely,
  
  The Stamps.com Customer Team

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with this company to see how their stamp process worked. I didnt sign up for any recurring or monthly charges. I noticed in my account recently I have four separate charges from them monthly for $19.99 a piece. I have tried repeatedly to call their customer service line to talk to someone and have never gotten someone on the phone. Hoping to have them close whatever they have open for me and receive a refund for these charges. I do not use their service and have no interest in using their service. It is absurd that you cannot get a person on the phone. I have called multiple times waiting ***** minutes each time and no one ever connects.

  Business Response

  Date: 02/05/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for contacting us in regard to these issues.  Rest assured that your account is closed and we have also issued an additional courtesy refund of $79.96 to the credit card on file for you.  We do show that your account is closed.  Please allow 3-5 business days for the refunds to be applied to your account. The credit may not be reflected immediately on an online statement.
  
  We apologize for the negative experience and we take these matters seriously and are reviewing the interactions in question.  We do show that you interacted with our automated system and that cancellation instructions had been provided to you.  We apologize for the misunderstanding on this.  We are sorry that we were not able to speak to you. 
  
  If we can assist further, please let us know.
  
  Sincerely,
  
  The Stamps.com Customer Team

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick reply and remedy. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $20 a month since 2021 for an account that I didnt even know existed and has never been used. I spoke with customer service who advised me that she could guarantee a $500 refund or I could escalate the issue and risk receiving nothing. I took the guaranteed refund. Was told on multiple occasions that the refund was approved and issued but I have not gotten it. I have contacted my bank to verify that it has not been received. Now the response that I get is to follow up with their resolution department and I cannot get a response from them.

  Business Response

  Date: 02/04/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have processed a courtesy credit card refund of $500.00 on 2/4/25.  A postage balance of $19.85 was issued to your credit card on 1/1/25.   We apologize for the inconvenience you experienced.  We show that our Support Team provided a dedicated email address to work with your refund issue further.  We do not show that we had received an email from you to this dedicated email address.  We apologize for the misunderstanding.
  
  We show that an account was activated with us on 7/1/21. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/1/21.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 7/30/21.             
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22882350
  
  I am rejecting this response because:
  I did forward the email communications to the resolution department as they requested twice. I have also been told previously that the refund was issued and to follow up with my bank (prior to 2/4 when they said it was issued) and as of 2/6 I still have not received a refund. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/19/2025

  Hi ******,

  Thank you for contacting us.  We do show that the refund of $500.00 was issued on 2/04/2025 to the **** on file.  We would recommend contacting your bank or financial institution, as the refund has been applied on our end.  The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.  We apologize for any misunderstanding or inconvenience.

  Sincerely,

  The Stamps.com Office of the President
  

  
  

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel the free trial I signed up for however I have not been able to. The website does not accept my password (which was saved in a password manager so it is definitely correct). In order to reset the password, it required answering security questions, which also do not work. The free trial has lapsed and my card continues getting authorizations (which do not go through because the card is frozen). I would just like to cancel the account, as your service does not meet my needs.

  Business Response

  Date: 01/30/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  
  We apologize for the experience.  Reviewing this issue, we show that you have two accounts with us:
  
  *Account ********** had been created on 12/21/2024.  We show that we closed your account on 01/22/2025.  Rest assured that we have zeroed out the outstanding balance of $21.28 on the account.   We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  We are sorry to hear that you had difficulties with our service.  Our Support Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues.  We are sorry that we did not have the opportunity to assist you further with this issue.
  *Account ********** had been created on 12/22/24.  We show that this is a ShipStation ****** ShipCenter account.  It cannot be closed by Stamps.com.   In regard to this matter, we recommend contacting the ****** Shipping Support team at ShipStation:
  ********************************************
  You may access chat via the *********** (***************************) or shipping center (**********************)
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our debit card was charged four separate times for a total of $760 over a four-day period. We did not authorize any of these transactions and immediately cancelled the debit card in question. We attempted to contact Stamps.com but were on hold for over 30 minutes before we were disconnected.

  Business Response

  Date: 01/29/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.
  
  Unfortunately, we were unable to locate a Stamps.com account with the information provided.   If you are receiving unauthorized fraudulent transactions, please call our Trust and Safety team at the number below.  We are sorry to hear that you experienced a hold at our support line.
  
  *Trust and Safety Phone Line - ************
  
  Security is a top priority at Stamps.com.  Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************