Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just fraud , I called stamp.com and they say they don't have an account with my email is or name but still they trying to charge from my credit card and finally I have to file a complaint with credit company they have blocked stamp.com to accessing my card but still they keep emailing me bill and monthly fee , pure harassment
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We're sorry to hear that you experienced this issue. We would like to help you further. Unfortunately, we are unable to locate your account with the information you provided. Please provide us the username, full name, email address, and any phone numbers that might be associated with the account.
  
  Once we receive this information, we can locate your account and assist you with any questions or issues you may have. You may also email us this information to [email protected].
  If you're unable to provide the requested information via email, please call our award-winning Stamps.com Customer Care team toll free at *************** Monday-Friday, 6AM-6PM Pacific Time.
  If we can help further, please let us know.
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/08/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please check attached files, it says my username and my account number as provided by your customer care services , a final bill was generated for $78.36 , I called stamps.com and closed the account and was ready to pay it because I don't want to suffer more . I paid the $80.71 on July 26 2022 ( she charged me $80.71 rather than $78.36 because of credit card processing fee) anyhow I paid it( attached is the payment confirmation snapshot as well email snapshot that I got from your billing department ).
  I called again few days back that I have paid it all and account it closed so stop sending me email to pay $78.36 , your customer services sent me email that I won't receive the bill again ( I have attached that photo too) but again I am getting the email to pay
  $78.36. It's just mental torture from stamps.com. I have all the audio transcript that I paid the whole amount and account is closed . So please look into the matter
  
  
  Business Response /* (4000, 9, 2022/09/02) */
  Dear ********,
  Thank you very much for providing the attachments. Reviewing the account in question, *******, we do show that the outstanding balance has been cleared. We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. There is a processing time for our records, and therefore the notification was generated. We thank you for your patience as this information is updated in our billing system.
  If we can help further, please let us know.
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 11, 2022/09/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thanks

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A simple purchase of one time stamps turned into a sneaky subscription that I did not sign up for and went without any notification or communication on behalf of the merchant for 8 months until I noticed the charge. This is deceptive practice and the company didn't even give me a chance to opt out of a plan prior to starting charging me. I would like to get a refund for all the months that they have charged me unbeknown to me that I even have a subscription account with stamps.com
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $137.13 on 8/4/22. We show that your account is closed per your request. Your confirmation number is: **************
  We show that a Stamps.com account was fully activated on 12/21/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/19/22. We show that you cancelled your account on 7/21/22.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request cancellation effective immediately, in addition to $125.93 in unauthorized withdrawals from my financial institution.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $97.75 on 8/4/22. We show that your account is closed per your request. Your confirmation number is: *************.
  We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation prior to 7/19/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We show that a Stamps.com account was fully activated on 1/13/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/11/22. We show that you first contacted us via email on 7/19/22.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been fraudulently charging my credit card $19.29 per month since April 9, 2021. 16 charges = $308.64.
  
  I have contacted customer support at **************, requesting that they refund these charges due to having no authorization to charge my account.
  I spoke with '*****' and when I asked for a reference #, was given **************'
  
  Customer Support claims that an email was sent to me on December 2020 explaining that, from that point forward, all accounts would be charged monthly.
  (When I initially signed up with Stamps.com, usage was free and users were only charged for postage. This is why they had my credit card on file.)
  I have no record of any such email detailing new charges from Stamps.com, and certainly did not respond to any email, authorizing any new charges.
  
  It appears that their customer service agents are authorized to refund up to the amount of $108 (but no more), so ***** says I WOULD be receiving that much.
  I told him to process that, but needed to speak with a supervisor or someone authorized to refund the entire, correct amount of $308.64.
  he claimed that someone would contact me within 24-48 hours.
  
  As of this moment, I have not received any funds, nor have I been contacted back.
  
  The screenshot below is from an email received in February 2021 (right before I started getting charged).
  
  It references a $17.99 charge per month AFTER A TRIAL PERIOD. I never authorized any trial period.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $108.00 on 7/19/22. Rest assured we have issued an additional refund of $264.94 on 8/4/22. We show that your account is closed. Your confirmation number is: *************.
  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/7/21. We show that you cancelled your account on 7/19/22.
  We show that a Stamps.com account was fully activated on 12/9/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/7/21. We show that you cancelled your account on 7/19/22.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From August 2021 through June 2021, stamps.com has been charging my credit card a monthly subscription that I've never signed up for but finally saw and "cancelled" despite never signing up (there is zero documentation of a start of a subscription--I've only ever bought postage online, and not anywhere near this much). Also, the "subscription fee" varies wildly, ranging from $8.40 all the way up to $343.88 in August 2021. This was a vulnerable time for me, overwhelmed with work and childcare and long COVID symptoms, and not frequently monitoring my accounts. However, I did monitor my spending activity and know for a fact that I never signed up for or approved ANY of these charges--and certainly not the $343.88 charge--there's no way I would've spent that much on postage.
  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Dear********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $250.00 on 8/4/22. We show that your account is closed. Your confirmation number is:***************
  Your monthly subscription fee was $17.99. However, $8.40 was your prorated final fee for the cycle of May 27, 2022 to June 10, 2022. Stamps.com always bills in arrears at the end of each cycle, rather than in advance. We do not bill at the beginning of the cycle.
  We show the $343.88 fee represented an accrued balance for previous cycles of unpaid service fees.
  We show that a Stamps.com account was fully activated on 8/26/14. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/24/14. We show that you cancelled your account on 6/10/22.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for the $250 refund. However, I do not feel that this fully resolves this issue.
  
  You state that you "always" bill at the end of the month. But the $300+ "catch up" charge shows this is not the case. You can't just stop billing a customer (for an account there is no documentation of signing up for) and then bill them the balance suddenly, without reaching out first at least.
  
  The $17.99 just for access is dubiously high. The billing practices are dubious. I don't like what I see here.
  
  I subtracted the $250 from the $300+ charge. The balance would be $93.88. If this $93.88 is refunded to me and I am never charged again for anything, this will be resolved to my satisfaction.
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  Dear********,
  Thank you for sharing your perspective. We never charge people without their full agreement during our online registration process. Stamps.com bills in arrears at the end of each cycle, rather than in advance. We do not bill at the beginning of the cycle. We notify our customers of issues with outstanding fees. The service fee of $17.99 is charged on a monthly basis. However, if there is an issue with processing the monthly payment, we notify the customer via email. We show that emails with the subject line of "Problem With Your Service Fee Payment" were sent to your email address on a monthly basis in cases in which your $17.99 was scheduled to be charged and there was an issue with the credit card on file. We apologize for any misunderstanding with this.
  Rest assured we have issued an additional courtesy refund of $100.00. Please allow 3-5 business days for processing.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  Since the account in question had remained active until this time, updated billing information was received to bill the outstanding fees on file, as stipulated in our Terms of Use at www.stamps.com/conditions:
  
  "Please note that Stamps.com may receive updated information regarding your payment card account, debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, Stamps.com may receive updated card expiration date or account number information."
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  Our service fee of $17.99 offers considerable savings versus using a meter machine. With Stamps.com, our software basically turns your computer and printer into a high-powered virtual postage meter that is a fraction of the cost of a traditional postage meter with a lot more features.
  
  As opposed to a postage meter, with Stamps.com there are no hidden fees, expensive inks, or long-term contracts.
  
  A cost-comparison chart can be found here:
  
  http://www.stamps.com/postage-meters/
  
  Our 80% savings versus a meter is based on the fact that with Stamps.com, you can print USPS-approved postage and shipping labels for any amount or mail class right from your PC and printer.
  If we can help further, please let us know.
  Best Regards,
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 11, 2022/08/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Refunds issued. As long as I am never charged again, I consider the complaint closed.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an stamps.com account and was using it to ship few small items.
  Nowhere did it say when I was creating the account that there will be a subscription charge every month.
  I found out by accident when looking at my credit card statement.
  I would at least expect to get an email every month about the charge.
  Also I would expect to be notified when signing up that there will be a subscription charge.
  It is very hard to find these subscription charges on the website when looking for them, they are well hidden out of the view.
  All together I got charged $77.80 by the time I noticed.
  I did not even see word "subscription" anywhere when signing up.
  
  I canceled the account immediately but would like to get my money back.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 7, 2022/08/03) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $77.80 on 7/29/22, as confirmed via email. We have also zeroed out the unpaid fees of $4.54. We show that your account is closed. Your confirmation number is:***************
  We show that a Stamps.com account was fully activated on 3/13/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/11/22. We show that you cancelled your account on 7/20/22.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 10, 2022/08/04) */
  I received the full refund, you can close the case.
  
  Thank you BBB!

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting 4/14/2020*********** states an account was opened using my BMO Harris debit card. Starting one month later the clandestinely charged my checking account $17.99 per month till now 07/29/22. Total stolen was $484.73. This business is a fraud. The hidden unauthorized "service fee" provided nothing. I have NEVER PRINTED A STAMP from my home. This is a well known/documented fraud with YouTube videos delineating. Please investigate and recover my $485.73 in full.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Dear********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $100.00. We show that your account is closed. Your confirmation number is:***************
  We show that a ****************** was fully activated on 4/14/20. To create any ******************, you must complete the multi-step registration process at****************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/13/20. We show that you first requested cancellation on 7/19/22.
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  To best serve our customers, we provide the terms for ******************s during the registration process. ******************s cannot be created without customers indicating that they've read the terms and conditions. During registration for a ******************, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ******************, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at**************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  THIS COMPANY STOLE $485.73 from my checking account. I NEVER GAVE THEM INFO BUT MY BANK WAS HACKED AT ABOUT THE SAME TIME. THEY NEVER CONTACTED ME. RATHER THEY OPERATED CLANDESTINGLY.THIS IS A DOCUMENTED, WELL KNOWN RACKET BY THIS COMPANY. I WANT A FULL REFUND, NOT A PITTANCE! I NEVER GOT ANYTHING FROM THIS COMPANY - NO SERVICES,NO PRODUCTS, NO ADVICE, NOTHING IN RETURN FOR THEM QUIETLY DEBITING MY BANK ACCOUNT!
  
  
  Business Response /* (4000, 10, 2022/08/17) */
  Dear********,
  Thank you for your inquiry. We appreciate and consider your perspective and take our customers' concerns very seriously. We never charge people without their full agreement during our online registration process. To create any ******************, you must complete the multi-step registration process at**************** Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:****************conditions
  Rest assured we have issued an additional courtesy refund of $385.73. Please allow 3-5 business days for processing. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. Customers may also contact us if they want emailed statements. The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. Stamps.com is a PC Postage Vendor licensed and approved by the USPS, and has been approved to offer service since 1999. We apologize for the experience and appreciate your feedback. We sincerely believe in the value of our product. Before any ****************** can be created, we provide the terms for ******************s during the registration process. We believe in full disclosure, which is why we provide our terms (*************************) on a single webpage during the registration process.
  If we can help further, please let us know.
  Best Regards,
  
  *** ******
  Customer Care Manager
  Stamps.com
  
  Consumer Response /* (3000, 21, 2022/09/07) */
  I NEVER RECEIVED A DIME FROM THIS COMPLAINT...THE $100 PROMISED IN THEIR FIRST RESPONSE OR THE $385.73 PROMISED IN THEIR SECOND RESPONSE. I AM STILL SEEKING THE FULL RETURN OF FUNDS THAT WERE TAKEN. I no longer have the debit card that was charged and would like the funds returned via check to the name and address supplied through this complaint.
  
  
  Business Response /* (4000, 23, 2022/09/14) */
  Dear *******,
  Thank you for sharing your concerns.
  We apologize for any misunderstanding. We show that a refund of $100.00 was issued to your credit on 8/3/22. Rest assured that the additional refund of $385.73 was processed on 8/17/22 to the card on file (a Mastercard), which you may confirm with your bank or financial institution. Please reach out to your financial institution for further clarification. The refund was successful and received by your bank.
  Again, we apologize for any misunderstanding.
  Respectfully,
  *** ******
  Stamps.com Inc.
  
  
  Consumer Response /* (2000, 26, 2022/09/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I LOST $485.17 AS FAR AS I CAN TELL, SO GETTING $385 BACK IS ACCEPTABLE. I ******************* DO ACCEPT THIS AS A REMIDY AND AN END TO MY CASE AS PROMISED FUNDS ARE MADE GOOD.
  
  Consumer Response /* (3000, 21, 2022/09/07) */
  I NEVER RECEIVED A DIME FROM THIS COMPLAINT...THE $100 PROMISED IN THEIR FIRST RESPONSE OR THE $385.73 PROMISED IN THEIR SECOND RESPONSE. I AM STILL SEEKING THE FULL RETURN OF FUNDS THAT WERE TAKEN. I no longer have the debit card that was charged and would like the funds returned via check to the name and address supplied through this complaint.
  
  
  Business Response /* (4000, 23, 2022/09/14) */
  Dear *******,
  Thank you for sharing your concerns.
  We apologize for any misunderstanding. We show that a refund of $100.00 was issued to your credit on 8/3/22. Rest assured that the additional refund of $385.73 was processed on 8/17/22 to the card on file (a Mastercard), which you may confirm with your bank or financial institution. Please reach out to your financial institution for further clarification. The refund was successful and received by your bank.
  Again, we apologize for any misunderstanding.
  Respectfully,
  **********
  Stamps.com Inc.
  
  
  Consumer Response /* (2000, 26, 2022/09/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I LOST $485.17 AS FAR AS I CAN TELL, SO GETTING $385 BACK IS ACCEPTABLE. I ******************* DO ACCEPT THIS AS A REMIDY AND AN END TO MY CASE AS PROMISED FUNDS ARE MADE GOOD.
  
  
  Consumer Response /* (4200, 32, 2022/09/21) */
  The card on file at Stamps com was canceled prior to 8/17/22. The funds NEVER posted to my account. Please investigate.
  
  
  Consumer Response /* (4200, 35, 2022/09/28) */
  Stamps.com
  Response (******) (09/26/2022 09:42 AM)
  Dear *******,
  
  Thank you for contacting the Stamps.com Office of the President.
  
  We appreciate your concerns, *******. We are sorry that you encountered this issue. If your credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form.
  
  Please let us know if the Office of the President can be of any further assistance.
  
  Respectfully,
  
  ******
  Office of the President
  Stamps.com Inc.
  
  Customer (******* ********) (09/21/2022 05:31 PM)
  The card on file was canceled prior to 8/17/22. The funds NEVER posted to my account.
  
  Consumer Response /* (3000, 21, 2022/09/07) */
  I NEVER RECEIVED A DIME FROM THIS COMPLAINT...THE $100 PROMISED IN THEIR FIRST RESPONSE OR THE $385.73 PROMISED IN THEIR SECOND RESPONSE. I AM STILL SEEKING THE FULL RETURN OF FUNDS THAT WERE TAKEN. I no longer have the debit card that was charged and would like the funds returned via check to the name and address supplied through this complaint.
  
  
  Business Response /* (4000, 23, 2022/09/14) */
  Dear *******,
  Thank you for sharing your concerns.
  We apologize for any misunderstanding. We show that a refund of $100.00 was issued to your credit on 8/3/22. Rest assured that the additional refund of $385.73 was processed on 8/17/22 to the card on file (a Mastercard), which you may confirm with your bank or financial institution. Please reach out to your financial institution for further clarification. The refund was successful and received by your bank.
  Again, we apologize for any misunderstanding.
  Respectfully,
  **********
  Stamps.com Inc.
  
  
  Consumer Response /* (2000, 26, 2022/09/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I LOST $485.17 AS FAR AS I CAN TELL, SO GETTING $385 BACK IS ACCEPTABLE. I ******************* DO ACCEPT THIS AS A REMIDY AND AN END TO MY CASE AS PROMISED FUNDS ARE MADE GOOD.
  
  
  Consumer Response /* (4200, 32, 2022/09/21) */
  The card on file at Stamps com was canceled prior to 8/17/22. The funds NEVER posted to my account. Please investigate.
  
  
  Consumer Response /* (4200, 35, 2022/09/28) */
  Stamps.com
  Response (******) (09/26/2022 09:42 AM)
  Dear *******,
  
  Thank you for contacting the Stamps.com Office of the President.
  
  We appreciate your concerns, *******. We are sorry that you encountered this issue. If your credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form.
  
  Please let us know if the Office of the President can be of any further assistance.
  
  Respectfully,
  
  ******
  Office of the President
  Stamps.com Inc.
  
  Customer (******* ********) (09/21/2022 05:31 PM)
  The card on file was canceled prior to 8/17/22. The funds NEVER posted to my account.
  
  
  Business Response /* (4000, 41, 2022/10/07) */
  Stamps.com,
  
  MY BANK: BMO *************, IL *****, tried to reopen my previous Debit Card Account Number to retrieve the "pending" refund from 08/18/22 - ($385.73) posted by and offered by Stamps.com. Since that card number was closed and a new card had been issued and the bank did not link the old card # with the new card #, the funds were returned, not credited to my checking account from whence they came. Now the bank says "it has been too long" for them to reopen the old card # and retrieve the funds, which they apparently attempted. Please have Stamps.com send the $385.73 by check to my home: *************************************************************************************************** if another method is required (like providing my new Debit Card number).
  
  You can reach the BMO Harris Relationship Banker that has been working on this case at:
  
  ********************************************************************************************************************************************************************************
  
  
  Consumer Response /* (3000, 42, 2022/10/07) */
  Stamps.com,
  
  MY BANK: BMO *************, IL *****, tried to reopen my previous Debit Card Account Number to retrieve the "pending" refund from 08/18/22 - ($385.73) posted by and offered by Stamps.com. Since that card number was closed and a new card had been issued and the bank did not link the old card # with the new card #, the funds were returned, not credited to my checking account from whence they came. Now the bank says "it has been too long" for them to reopen the old card # and retrieve the funds, which they apparently attempted. Please have Stamps.com send the $385.73 by check to my home: *************************************************************************************************** if another method is required (like providing my new Debit Card number).
  
  You can reach the BMO Harris Relationship Banker that has been working on this case at:
  *********************************************************************************************************************************************************************************
  
  
  Consumer Response /* (3000, 45, 2022/10/07) */
  Stamps.com,
  
  MY BANK: BMO *************, IL *****, tried to reopen my previous Debit Card Account Number to retrieve the "pending" refund from 08/18/22 - ($385.73) posted by and offered by Stamps.com. Since that card number was closed and a new card had been issued and the bank did not link the old card # with the new card #, the funds were returned, not credited to my checking account from whence they came. Now the bank says "it has been too long" for them to reopen the old card # and retrieve the funds, which they apparently attempted. Please have Stamps.com send the $385.73 by check to my home: ******* ******************************************************************************************* if another method is required (like providing my new Debit Card number).
  
  You can reach the BMO Harris Relationship Banker that has been working on this case at:
  
  ********************************************************************************************************************************************************************************
  
  
  Business Response /* (4000, 49, 2022/10/14) */
  Dear *******,
  Thank you for providing these details. I apologize for the experience. Rest assured that we are
  reviewing your request for a refund check, and we will be researching this issue further. If we can process a refund check, we will be in contact with you to confirm the action in question. If we cannot process a refund check, we will be in contact with you regarding this as well.
  
  Sincerely
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (2000, 51, 2022/10/18) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Stamps.com
  Response (******) (10/18/2022 08:09 AM)
  Dear *******,
  
  Thank you for contacting the Stamps.com Office of the President.
  
  We are following up on your issue, *******. Since the credit card refund of $485.73 did not process successfully with the bank, rest assured we have issued a refund check for the amount in question. Please allow 1-3 weeks for processing and delivery.
  
  Please let us know if the Office of the President can be of any further assistance.
  
  Respectfully,
  
  ******
  Office of the President
  Stamps.com Inc.
  
  Response ***********) (10/07/2022 06:07 AM)

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive a scale and some sort of free postage arrangement from Stamps.com. Since then I have been charged 17+ dollars a month for a service I never used, Forgot I had signed up for, and am sure I never received any scale or anything else. There was no monthly reminder or anything else. Then I went to use the service today, and they charged me three times for a label which I still don't have.
  
  Stamps.com is obviously designed to be a deceptive business, and I had no intention of using enough postage to justify a 17.99 charge. What exactly was I paying for? And why is there no indication?
  
  I want a refund of each month that I wasn't notified about, and of the 9,50 or so I was charged today to not print a label.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $100.00 on 8/1/22. We show that your account is closed. Your confirmation number is: *************.
  We show that a Stamps.com account was fully activated on 5/5/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/3/20. We show that you cancelled your account on 7/18/22.
  Checking on why you did not receive the scale, we do not show that an order was placed for the promotional scale. The way the promotion works is that you can order your free scale via the software and just pay for shipping and handling. It is not sent out automatically.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this monthly service since June2022 after I found out they were not the US Postal Service. I have never placed an Order and they continue to charge my bank account $17.99 per month. They refused to cancel my service when I called in June and I'm unable to cancel online.
  
  Stamps.com represents they are a licensed Vendor of the U.S. Postal Service. (See attached)
  
  Two months of service have been charged to date! An Order has never been placed! I seek a full refund!
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 9, 2022/08/01) */
  Dear ******
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $17.99 on 7/24/22, as confirmed by our email representative. We have issued an additional refund of $17.99 on 8/1/22. We show that your account is closed. Your confirmation number is: *************.
  We show that a Stamps.com account was fully activated on 5/17/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/15/22. We show that you cancelled your account on 7/18/22. We show that you cancelled via our online tool. We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation prior to 7/18/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Stamps.com is a PC Postage Vendor licensed and approved by the USPS, and has been approved to offer service since 1999.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 11, 2022/08/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has an extremely deceptive monthly fee scheme. I simply signed up for an account and didn't even make a purchase. I then got a confirmation email confirming my account. Buried in fine print at the bottom of the email is a statement that account holders are charged a $17.99 per month service fee (plus tax), which I was charged for 20 months before I noticed the charge, for a total of $382.20.
  
  This practice is extremely deceptive. There is no indication on the website when you sign up for an account that there is a monthly fee. I didn't even use the service in any way.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $100.00 on 8/1/22. We show that your account is closed. Your confirmation number is: *************.
  We show that a ********** account was fully activated on 10/18/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/16/20. We show that you cancelled your account on 7/18/22.
  To create any ********** account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the ********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using **********:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  **********
  
  
  Consumer Response /* (3000, 7, 2022/08/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Every other online subscription service I've ever used sends a monthly receipt and notification that I am being charged. Why not institute this very simple thing? The answer is that you want to continue charging people without their knowledge.
  
  You have 1,143 complaints on your BBB page. The vast majority of them are for the same issue I'm complaining about. Why not simply be more transparent and take some basic, and very easy, steps to be more forthcoming.
  
  I'd be ashamed to represent a company that engages in this sort of practice.
  
  Please provide a full refund. The courtesy of full transparency is the courtesy I'm requesting.
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your perspective and take our customers' concerns very seriously. Rest assured we have issued an additional courtesy refund of $301.31. Please allow 3-5 business days for processing. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. Customers may also contact us if they want emailed statements. The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by **********. ********** is a PC Postage Vendor licensed and approved by the USPS, and has been approved to offer service since 1999. We apologize for the experience and appreciate your feedback. We sincerely believe in the value of our product. Before any ********** account can be created, we provide the terms for ********** accounts during the registration process. We believe in full disclosure, which is why we provide our terms (www.stamps.com/conditions) on a single webpage during the registration process.
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Manager
  **********