Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023, I got an oil change at my local service shop of heritage Hyundai of Towson.About 30 days later, my check engine light came on and I took my vehicle to my local mechanic. He ran a diagnostics test and my spark plugs needed to be replaced. However, he noticed that my car was extremely low on oil. I went back to Hyundai of Towson to inquire if an oil change had been completed in July or not because my engine was burning oil at a rapid pace. I was informed that an oil change was completed. However, they recommended that I start an oil consumption test and come back every thousand miles. From August-November of 2023, I came back to the dealership at least once a month and they kept telling me nothing was wrong despite the oil burning. I kept doing my regular scheduled oil changes. January of 2025, my check engine light came on again and once I took it to my mechanic I was informed that the oil was extremely low after they ran a diagnostic test and they recommended that I take my car to back to Hyundai because this is a known issue. I took my Vehicle to the service center at the dealership and got a oil change and advise them of the current issues.They then suggest that we start another oil consumption test and to come back in a thousand miles. I came back at 1000 and the service person that checked my car said the oil was very low and a Combustion chamber cleaning was needed.However , it may not even solve the issue (Although they are not sure what exactly the issue is). The service advisor said that he reached out to Hyundai, but they denied wanting to help me with this issue, despite me coming back and forth about it for the last almost two years. VIN NUMBER *****************

  

  Business Response

  Date: 03/31/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form Warranty coverage. To further investigate the vehicle owners claim we reviewed the vehicles repair history & warranty claims. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with warranty coverage for the combustion chamber cleaning. Specifically due to, the customer being a subsequent owner & the vehicle is out of warranty by mileage. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the vehicle as certified used at the Hyundai dealership in ************, *********** in 2021. On 3/8 my vehicle had engine issues and was deemed undrivable and unsafe. I have discovered this was a known engine issues with Hyundai. It also impacts the value of my vehicle due to Hyundais known reputation being a concern. Was advised I did have the extended warranty however it expired at 100K and my vehicle is at 110K for mileage. Given my research, discussions with Hyundai directly and other owners, I have found that engine failure of this appears to be a known issue. As a loyal customer, I am disappointed that such a critical failure that had put my child and me at risk, and believe this issues should be addressed by Hyundai as a matter of goodwill and corporate responsibility. Currently I am trying to work with ***** ****** (Service Mgr) and ******* ******* (Service Advisor) at Shoreline Hyundai (******************************************************************** ************) where I purchased my vehicle in 2021, and it was towed to for service. Below is the total they provided to fix the engine issue via email no formal document or quote received.Please let me know how we can resolve this matter promptly or if you need any additional information.Sincerely,******* ****** c/o ******* *********

  Customer Answer

  Date: 03/17/2025

  My apologies the *** number is: *****************

   

  I have an open case ID as well with ********************** which is: 440593262

   

  thank you! 

  

  Business Response

  Date: 03/21/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repairs. To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the engine replacement. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period. The extended warranty TXXI covers engine replacements if it's due to the rod bearing failure.  Engine failure was caused by burnt valves and the cylinder head needed to be replaced. At this time, we are unable to request a goodwill gesture with our warranty department requesting assistance with engine repairs due to repairs have already been authorized to be started. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  

  Customer Answer

  Date: 03/21/2025

  Hyundais general statement of what is needed for repair is the cylinder and valves because they are burnt.  A failing rod bearing will lead to catastrophic engine damage however, the cylinder head in valves burning is a direct cause from a failing rod bearing, which is on Hyundai! Your response to not take ownership for the damage of the Burnt cylinder and valves due to the failing rod bearing is unacceptable.  
  

   

  

  Business Response

  Date: 03/26/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about my Hyundai ****** 2017 (VIN# *****************) Hyundai Case# ******** . It was in the shop from November 2023 January 2025. I was waiting on a wiring assembley part that had been damaged due to a known oil leakage issue on these models. The wiring assemble was on back order indefinitely. I was provided a loaner but I was paying on a car that I was not driving and the wait time was more than what a part should take. I had contacted the Hyundai Corporation to get assistance with them getting the part faster but they said it wasnt nothing they could do and I kept getting put back and forth between the Hyundai Corporation and the Hyundai of Hampton Roads dealership in *******, **. I spoke with a Hyundai Case manager, *********, in March, May, and June of 2024. I discussed getting a lawyer for a lemon law lawsuit with *********. He mentioned that as a good will gesture that they will refund me each vehicle payment for each month my vehicle was in the shop (16 payments = $7536) after fixed. Fast forward to January 2025, my car was finally fixed and I got a new case manager, *****, and he confirmed the good will gesture in the notes and had me complete the process to receive my refund. After he processed the paperwork, I received a third case manager, ******, that proceeded to tell me that I cannot get the refund that was promised. I was then told that they could give me half (8 payments = $3768). Now they cant find the recording of the ********* telling me that and claim that it is not documented when ***** told me he saw it documented and they had two chances to tell me that and they didnt until they actually had to pay. I was going to agree to get the half but they want me to sign documents with a notary to basically wipe them clean of all wrong doing and mute me from speaking out about my situation. Hyundai Corporation needs to keep their documented promise and give me the full payments of each month my car was in the shop.

  

  Business Response

  Date: 03/12/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement for vehicle payments, due to vehicle down time at the dealership. To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on the evaluation Hyundai Motor America made a goodwill offer reimbursing eight (8) payments, in the amount of $3763.44. This payment is contingent upon the customer signing the offer letter we have sent him.  Again, thank you for allowing us an opportunity to review the situation. 
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2019 Hyundai Tuscon April 27th 2024. The engine had about ***** miles on it. On February 18, 2025 the vehicle broke down. ***************** towed the vehicle to the nearest vehicle service center. The service center reported that there was barely any oil in the engine and could find no leak. Prior to the date of breakdown, my oil had been changed 12/30/2024. The service center changed the oil and oil filter and then drove the car to see if any warning lights came on. They heard the engine knocking so they ran a system test and found a rod bearing was bad and said the engine needed replaced. The service center contacted Hyundai Motor America and the car company response was that since I was not the original owner that there is no warranty and they will pay nothing.After some research of my own, I found that Hyundai had been involved in a class action suit regarding the defective engines they had built some of their cars with and had replaced those engines. My make, model and year of my car is one of the vehicles that had a defective engine and yet the company still refuses to pay for the replacement engine. I currently have to take a second mortgage on my house to fix a known defective engine in a car I am making payments on. I tried contacting Hyundai myself, but they assigned someone who barely speaks English. In addition, the company wants me to pay to have the vehicle towed to a different place to have someone else look at the vehicle. I cannot afford to pay two service centers for the same tests, pay for the tow, pay for the cost of renting a vehicle only to be uncertain if Hyundai is actually going to pay for the replacement. Today, the service center that originally received my vehicle called to say the vehicle engine work is completed and I need to pay almost $10,000 to get my vehicle back. Where do I get this money? Why do I have to pay for a known defective vehicle?I want reimbursed for every dollar that this cost.

  Customer Answer

  Date: 03/11/2025

  the vin # *****************

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement under warranty. To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement under warranty. Specifically due to, subsequent owner of the vehicle with no Hyundai repair history. Owner is refusing to have vehicle brought to a Hyundai Dealership for diagnosis to be performed in accordance to our warranty policies. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  

  Customer Answer

  Date: 03/19/2025

  This response is not a resolution.

  I never refused to take the vehicle to a Hyundai dealership. Please show me where I said I refused. Apparently, Hyundai cannot read. I cannot afford to have the vehicle towed to another place. Do I have to push the vehicle there? Furthermore, I am the 3rd owner of the vehicle, so I have no repair history. NO repair history was requested. I was told previously that there is no warranty because I am not the original owner. I have never had the vehicle repaired because it never needed anything until now. I haven't even had the car a year. I purchased the vehicle 4/27/2024. I cannot afford to pay for the cost of the engine replacement, which stands at approximately $7500. If Hyundai requires the vehicle to go to a Hyundai dealership, they will have to pay for the tow, pay for a vehicle for me to drive to my job. ALL of which Hyundai has refused. I cannot afford to foot the bill for their mistakes. The court has already decided that Hyundai and *** put vehicles on the road that have defective engines in them, so why not take responsibility for your mistake. Instead, you have lied and completely shirked your responsibility to all consumers. You are completely liable and unethical. 

  Your pathetic response is out of corporate greed, laziness and full of made-up excuses so you don't have to accept more responsibility for these defective engines. You have the vin # of the vehicle, so you know that the engine is defective. It's not a big secret. What is a secret is how you fleece the American consumer because you have the money to do so. What you are not going to do is lie about our interactions. I'm not tolerating any bullying tactics from Hyundai Motor America.

  You owe me an engine replacement or buy my vehicle for what I paid, $19,000. That is the only acceptable and ethic response to make this consumer whole.

  

  Business Response

  Date: 03/20/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement under warranty. To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement under warranty. We stand by our decision. Customer needs to follow the same procedure as like the rest of our customers.  Vehicle in question needs to be brought to a Hyundai Dealership and have the proper diagnosis completed by our technicians. If it's found to be a warrantable repair, then customer maybe eligible to request a tow reimbursement via our contact us portal after repairs have been completed.   Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2014 Hyundai ******, and on May 24, 2024 the engine unexpectedly failed due to a well known engine defect while driving out of state. This incident not only caused significant inconveniences but also raised serious safety concerns, and left us stranded out of state for 2 weeks without a vehicle. Due to all the inconveniences, I reached out to Hyundai National Consumer Affairs to be reimbursed for all these unforeseen costs, time, stress, and the inconvenience we experienced while we were out of state for 2 weeks. I sent all documentation on June 13, 2024 for reimbursement to ********************* and was assigned a case manager. The case manager was incompetent in her abilities to resolve my concerns in a timely manner. Finally, after 5 months on November 7, 2024, I was sent an offer of $1501.32 . The payment would be sent by ***** and deposited into my bank account. I never received the money and it was supposedly paid to someone else's account. I reached out to my case manager and told her immediately that the sender, Hyundai, would have to file a billing dispute with their bank to retrieve the funds. To date there has been nothing done to file a billing dispute, and I have still not been paid the reimbursement. I also contacted Hyundai Director of ************* on February 11, 2025 and they were unable to help me. I keep being told that the payment was received, and it is out of Hyundai Motor America's control. This has been going on too long, and Hyundai needs to reissue the payment to me for all that I endured due to their neglect. It is not my job to track down a payment sent to the wrong account from the issuer, that has to been done on Hyundai's end, the sender. I would hope that Hyundai would stand behind their product and reissue me the reimbursement I am still owed.

  Customer Answer

  Date: 03/10/2025

  VIN #

  *****************

  

  Business Response

  Date: 03/19/2025

  Hello, 

    Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Your concern has been received, and I commit to looking further into this matter. Please allow me some time to do some research and then respond back to you. Thank you. 

  Customer Answer

  Date: 03/19/2025

  How much more time is needed for research? Can you please expedite this research and get back to me asap? I have spent alot of time trying to get this resolved.

  

  Business Response

  Date: 03/25/2025

  Hello, 

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Please check with ***** for any updates or information on their end. And then please advise of the update. Thank you. 

   

   

   

  Customer Answer

  Date: 03/27/2025

  This is stated clearly in my complaint.
  Hyundai, would have to file a billing dispute with their bank to retrieve the funds. To date there has been nothing done to file a billing dispute, and I have still not been paid the reimbursement.  It is not my job to track down a payment sent to the wrong account from the issuer,that has to been done on Hyundai's end, the sender.
  My contact with ***** has been updated, and I have advised them several times since last November on what needs to be done to get this resolved. Hyundai Motor America seems unwilling to take the first step and contact their bank to file the billing dispute to retrieve the funds. Their response is always the same. They think I can file a dispute with their bank, which I cannot. This is the response I get each time I contact them regarding the issue. Was my complaint even read? This response is just a way to prolong doing what must be done on their behalf. I do not appreciate wasting my time on this ongoing issue. Please take this complaint seriously and contact your bank to initiate a billing dispute and let me know the outcome once completed.

  

  Business Response

  Date: 04/21/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of compensation for expenses related to a campaign repair. To further investigate the vehicle owners claim, we have reviewed the case history and have determined a reimbursement in the amount of $1501.32 was sent to Zelle and then to Ms. **** for acceptance, to which she incorrectly entered her phone number, due to this, the funds were received by that number.Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with reimbursing the funds a second time.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a 2023 Hyundai IONIQ 6, VIN# *****************. I purchased this vehicle new. The vehicle has been maintained to Hyundai's standards and all applicable recalls have been addressed.Hyundai Motor America operates the "Hyundai Bluelink" connected services platform that allows remote connectivity to my vehicle. A subscription to this platform was provided at the time that I purchased the vehicle. Per the Vehicle Technologies and Services Privacy Notice, I have the right to Review, Update or Delete my information relating to Bluelink.On December 28, 2024, I attempted to change the email address associated with my ******** account. This action caused a technical problem that has since prevented me from accessing the account. I am not able to sign in to the mobile application or website, and I am not able to use the connected services that were promised as part of my vehicle purchase. The same day, I filed a support inquiry with HMA (Case #********) seeking a resolution, but did not receive any contact from ****I have called ***'s customer care line at least 10 times in the months since the issue arose, and they have not resolved the issue. Password resets, account transfers, and other troubleshooting attempts have not been successful. Each time I call, I am told that a representative will reach out to me within 2-3 days with an update, but I have not once received any contact from *** regarding the issue. My inability to use the connected services of my vehicle has greatly harmed my ownership experience. A significant factor in my original purchase of the vehicle was the promise of the vehicle's connected service capabilities.I seek an expedited resolution to ***'s technical problem that is preventing me from accessing Hyundai Bluelink.

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting Hyundai Motor America ("HMA") National Consumer Affairs. Connecting with our
  valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle
  owner indicated they are seeking further assistance from Hyundai Motor America regarding the concerns
  with their Bluelink Account. To further investigate the vehicle owner's claim, we have reviewed the vehicle's
  ***air history and warranty coverage.
  For customer satisfaction, ********************** has reached our to our ******** ***resentative to inform them of Mr. ********* experience and is having a ***resentative from ******** call Mr. *******. We have informed Mr. ******** to continue to work with ******** towards resolution however if for any reason they have not heard from the *** in the while they can reach out to Hyundai Motor America and we can send another email to ensure contact is made. 
  Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 03/19/2025

  
  Better Business Bureau:
  
  A representative from Hyundai America reached out to me and offered to escalate my issue with Bluelink. I later received a call from ******** and they indicated they had fixed my account issue. I can confirm I was able to successfully access my Bluelink account after they applied the change. 

  I am satisfied with this resolution, and you can consider my complaint resolved.

  Regards,
  
  ******** ********
  
   

  
  

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 17 2024 I took my 2017 Genesis G80 too all-Star Genesis in ***********, ********* on airline Highway two get a recall fixed and also paid for diagnosis for my transmission the First representative from Genesis Motors of America told me that the dealership wanted me to pay over $600 for a transmission flush because thats the only way to recognize if the transmission isgoing out the transmission is slipping in three gears when they test drove the car they said that the transmission was not going out but when read the service agreement paperwork, it said I might need a driveshaft so either or the transmission is slipping or dry. Self is slipping, which is a certified preowned vehicle up under warranty. I received a new customer service representative. She said that she was going to contact the dealership. She called back one time and told me that maybe I need to pay the money to have the transmission flush because the dealership needs to make money. What about the driveshaft that the dealership said might be needed where I first purchased this car up under certified preowned the dealership all star Genesis told me the car was 100% checked out. I had to takethe car back within two weeks because the ski opening department from the inside the car to the outside trunk through the backseat was broken, but they swore before God in heaven, that the car was pre-certified

  

  Business Response

  Date: 03/12/2025

  Good afternoon team,

  While working Mr. ******* case, he was informed by Genesis Of Brunswick that before his transmission could be reviewed for replacement he would need to have his transmission flushed first. I was able to schedule an appointment on March 12th, but Mr. ******* informed me that he is now now *********. I have informed Mr. ******* that I will follow up with Genesis Of Baton Rouge tomorrow for their earliest appointment for a transmission flush. 

  Respectfully,
  
  Raven
  National Consumer Affairs
  **************
  Genesis Motor America

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin: ***************** We purchased a Hyundai ****** from Capitol Hyundai through *********** on 08/19/23. On 02/5/25, the Hyundai suddenly stalled while driving, the engine dead, the car won't start. We had it towed to a certified mechanic, the diagnosis was the engine locked up, dead! I went to *********** on 02/09 to inform them about the Hyundai, they said to bring it over for diagnosis. On 02/19/25, Hyundai was towed to C. **** On 02/25, ******* the *** service *** told me the engine froze, needs new engine: "a long block engine" for $8,000. I negotiated with ******* the *** **** manager down to $5500. On 02/27/25, I searched online if the ** ****** is still under warranty (please see attached photos). And it was! Dropped the car at ******* Hyundai, talked to ***** a service ***, she said it "QUALIFIES" for engine ***lacement! On 03/06/25, ***** left on my voicemail a message (proof) that she submitted an engine ***lacement, waiting for approval, that we need to submit receipts of ********************* On 03/7/25 my wife presented to ***** Oil Change receipts, per 5k miles service. Then ***** called to inform us the engine ***lacement was declined! I said WHAT!? So, I logged in again to the website for Hyundai Extended warranty to enter the **** and suddenly it does not qualify. Somebody in Hyundai **************** deleted the Hyundai ****** for extended warranty online! (whoever deleted it must be fired) Please see attached photos (proof)! We've used the Hyundai for only 1 year and 5 months, and the engine ceased! We're stuck paying a $13,428 car that's dead! If Hyundai America will not ***lace the engine, I have no choice but to file "Lawsuit/s" against Hyundai! I have PROOFS to back up my CLAIM! We will file lawsuit against Hyundai if they don't respond ASAP. We've paid so much for this junk car and we're paying so much for car rentals since 02/05/25!

  

  Business Response

  Date: 03/13/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. ************************** has indicated they are seeking further assistance in the form of engine replacement. 
  
  To further investigate the ************************** claim, we reviewed the vehicles repair history, photographs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting engine replacement. ************************** is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage. We have also identified maintenance gaps from 15k- 89k and 89k- 115k. The vehicle was not maintained in accordance with the requirements set forth in the Owners Manual.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 03/17/2025

  I reject Hyundai Motor America decision not to honor their extended warranty service as indicated on their website, which they removed intentionally... I will be filing a lawsuit. 

  Sincerely, ******

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. ************************** has indicated they are seeking further assistance in the form of engine replacement.  
  
  To further investigate the ************************** claim, we reviewed the vehicles repair history, photographs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting engine replacement. Specifically due to, having identified maintenance gaps from 15k- 89k and 89k- 115k. The vehicle was not maintained in accordance with the requirements set forth in the Owners Manual.
  
  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin # *****************, 2019 ********, WHITE , ***** MILES PAINT IS PEELING . THIS IS THE SECOND OCCURANCE. 2 YEARS AGO HYUNDAI DID PAINT SEVERAL SPOTS THAT WERE PEELING THEN. IT TOOK A YEAR TO GET THEM TO COVER THE REPAIR. MILAGE AT THAT TIME WAS AROUND *****. NOW THE CAR IS PEELING AGAIN IN DIFFERENT SPOTS. THEY HAVE DENIED MY CLAIM FOR REPAIR. WHILE I KNOW THE CAR IS NO LONGER IN WARRANTY, HYUNDAI KNOWS THAT THIS IS AN ISSUE WITH THOUSANDS OF THEIR VEHICLES, MOST OF WHICH ARE WHITE. DOING PATCH REPAIRS IS NOT REALLY CORRECTING THE PROBLEM BECAUSE IT LEAVES MANY ***** UNTOUCHED AND OF COURSE THE SAME THING WILL EVENTUALLY HAPPEN TO THOSE *****. THE ONLY WAY TO CORRECT THE ISSUE IS TO REPAINT THE ENTIRE VEHICLE. AT THIS POINT, I WOULD REQUEST THE ***** CURRENTLY PEELING BE REPAINTED. I WOULD ALSO REQUEST A LOANER VEHICLE AS THIS IS THE ONLY CAR WE OWN. MY HUSBAND IS DISABLED AND APPROPRIATE TRANSPORTATION IS IMPERATIVE.THANK YOU FOR YOUR CONSIDERATION AND INTERVENTION IN THE ISSUE.

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of paint concern covered under extended warranty or goodwill. To further investigate the vehicle owners claim we reviewed the vehicles date of first use and mileage at the time of repair. Based on the evaluation we have determined that Hyundai Motor America is not in a position to assist with paint concern covered under extended warranty or goodwill. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period.
  The extended warranty TXXW for white paint was for 6 years so the repair cannot be covered under warranty. The dealership and the customer have been communicating with the body shop for the estimates and pictures so the dealership can submit for Good Will approval and customer would be advised on the final decision.
  

  Customer Answer

  Date: 03/19/2025

  I am confused..at one point the business response is they can't cover because warranty has expired . Then they say they are working with the dealer on good will coverage. I contend that had they fixed it correctly the first time this contiue peeling would not be happening. Additionally, I have not contacted the dealer about this as it is my understanding that this is faulty paint and not the dealers responsibility.  My dealer does not even have a body shop. 

  

  Business Response

  Date: 03/26/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of paint concern covered under extended warranty or goodwill. To further investigate the vehicle owners claim we reviewed the vehicles date of first use and mileage at the time of repair. Based on the evaluation we have determined that Hyundai Motor America is not in a position to assist with paint concern covered under extended warranty or goodwill. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period.
  The extended warranty TXXW for white paint was for 6 years so the repair cannot be covered under warranty. The dealership and the customer have been communicating with the body shop for the estimates and pictures so the dealership can submit for Good Will approval and customer would be advised on the final decision.
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Hyundai ****** in October 22nd, 2020, at *************** Hyundai in ***************, **. In November 2024 the vehicle started to have non cooling issues. I took it to the dealer and I was told that it needed to have an AC Diagnosis, which will cost $350 plus taxes. I had to make a big sacrifice to come up with that amount and the inspection was done on Dec. 18, 2024. The diagnosis showed that AC Compressor "went bad" and the cost for a new one plus installation was $939.98 plus taxes in addition to an A/C Evacuate and Recharge for $298.98. I expressed that it should not be possible that a three years old and 82K miles vehicle to have an AC compressor to go bad. I was told to contact Hyundai to see if any special assistance. I did report to Hyundai Motors America in December 2024 (Case # ********) and then again at the end of January 2025. I was contacted by Alize (phone # ************) at the National Consumers Affair, Hyundai Motor America, on Feb 27, and I was told that she was reviewing my case and that she was to call me again on March 4th with a final decision. Indeed, Alize contacted me again and told me that she has spoken to the dealership and that, unfortunately, they cannot help me so I must pay for the new AC compressor and the installation. They will give me a 10% discount. I expressed to her, as I did before, that all the statistics show that the life of an auto AC compressor is about 7 to 10 years. My car is just 3 years old so, clearly, this particular compressor has a problem and either the manufacturer or Hyundai must be responsible and pay for a new compressor and installation; not me. It is unfair and unacceptable that Hyundai is refusing to cover this repair when the statistics are solid and valid in regard to the 7 to 10 years life expectancy of an auto AC compressor. Hyundai is also refusing to accept those facts; they are only claiming that vehicle already passed to 60K miles extended warranty. This is a defective AC compressor!

  

  Business Response

  Date: 03/19/2025

  Hello, 

   Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. I do apologize for the inconvenience this may have caused you. Unfortunately, *** cannot reimburse or cover any repairs that have been declined by the warranty department. All claims and determination are final from *** as a whole. Thak you.