Complaints
This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,143 total complaints in the last 3 years.
- 571 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a reimbursement claim through Hyundai's website over a year ago. I have been in contact with them at least once a month providing all the information they need. Most of the documents I sent twice and a few three times. Between the countless phone calls and emails I have gotten nowhere. My case number has changed multiple times due to Hyundai employees mismanaging my claim. I have talked with 3 different supervisors who have all claimed to have solved the problem and it never is. Every time I am sent correspondence I have replied back with the needed information in less than 48 hours. My latest case manager, who emailed me his information, hasn't returned 5 calls and 7 emails over the last month. When I finally got him on the phone he said he wasn't my case manager and didn't know what to do. I asked to speak to his supervisor because I need to get this resolved and he said I couldn't. If I owed Hyundai money they would not wait over a year to collect. I paid out of pocket to fix a poorly designed product that was recalled and Hyundai is failing to uphold their portion.
Business Response
Date: 08/31/2022
Please provide Vin to locate your vehicle.
Best regards.Customer Answer
Date: 09/02/2022
My case number is ******** and my VIN is *****************.Business Response
Date: 09/07/2022
HMA shows that a check was mailed out to the customer on 8/11/22 in the amount of $91.70Customer Answer
Date: 09/08/2022
There were 2 doors fixed as part of the claim and only one was paid out. The second door was around 212$. I submitted all the information and have had the conversation with multiple Hyundai representatives. Hyundai even requested more documentation which I provided then they ignored the claim. All of this should be documented in the notes for my account. At least this is what I was told by the representatives over the phone. My contact information is part of the claim. It may be easier if you contact me directly instead of going through this website.
Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I own a 2017 Genesis *** still under warranty. Vehicle has been waiting on parts for nine (9) months. Vehicle still functions, however certain features do not function as properly or at all. I have tried to call Genesis *** to get help, but they could not assist. There is no reason it should take this long without any resolution or even an expected date of service. Please help.Business Response
Date: 08/31/2022
Please provide VIN number to better help locate your vehicle.Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2022 Tucson from Plantation Hyundai and have been having problems with the vehicle from day one and I kept taking it back to the dealership but they couldnt find anything wrong so they said but they had me to drop my vehicle off on August 17th 2022 and as of today August ************************** about what is going on with the vehicle so at this point Im really afraid to drive it and would rather Hyundai replace the vehicle cause Im paying over ****** for something that I feel is dangerous for me to driveBusiness Response
Date: 08/31/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 09/15/2022
Vin #*****************Business Response
Date: 09/20/2022
Case manager has reached out to customer and dealership. The case is being reviewedInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a new Hyundai ****** in 2014. I now own the car and it has ****** miles. My husband noted the engine knocking on 8/10/22. He called Hyundai and was told to bring it in the following Wed 8/17/22. We had it towed on 8/17/22 to Hyundai of ******, where I bought the car. Then we heard nothing for a week and a half. On 8/27/22 I went to the dealership and was told they agreed that it needed a new motor and was still under warranty. They then told me it could take up to 4 months for the engine to come in and be installed. I asked regarding a loaner car due to the time frame and was told they don't have any. I was told I could call customer service and see what they say. I called on 8/28/22 and was told a case manager would call me in 3-5 business days. I received that call on 8/30/22 and was told they do not authorize a rental for the time they have my car. I was astonished and couldn't believe due to my car being under warranty and tied up for 4 months, they could not approve this. Of course they told me I could get a rental and then they might reimburse me for it. Approximately a $5000 dollar burden I cannot afford.Business Response
Date: 08/31/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/31/2022
Hyundai has asked for the *** number. It isKM8JUCAG0EU799683. My Hyundai case number is ********Business Response
Date: 09/09/2022
Case manager has reached out to customer and is looking into this concernCustomer Answer
Date: 09/09/2022
I certainly hope Hyundai can respond positively ASP as we are being majorly inconvenienced!!!Business Response
Date: 09/14/2022
The repairs for the engine have been approved and the dealership is waiting on parts. If the dealer does not have a loaner to provide. The customer can rent a vehicle and once repairs are completed HMA will reimburse the rental.Business Response
Date: 09/15/2022
The repairs for the engine have been approved and the dealership is waiting on parts. If the dealer does not have a loaner to provide. The customer can rent a vehicle and once repairs are completed HMA will reimburse the rental.Customer Answer
Date: 09/15/2022
I cannot afford to pay for 3 months rental. What is the difference? Just pay up front and help a once loyal customer. It is murder having 1 car for the 3 people.Business Response
Date: 09/16/2022
HMA can not reimburse rental until the repairs are completedCustomer Answer
Date: 09/16/2022
you mean you dont want to. You could if you had any decency.Initial Complaint
Date:08/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2021 I purchased a Hyundai Santa *********** On July 6 I took it to ***************** Hyundai in *********, ** due to a transmission error I received. They checked it and told me that it needed a modular update so they performed that and told me that should fix it. On July 8, I had to have it towed via Hyundai Customer Car back to ***************** ********************** due to the same issue. I found out a few days later that my car, with only 14, 050 miles on it needs a brand new transmission. Of course, this is still under warranty, but they couldn't tell me how long it would be before I would receive a transmission for replacement. I have spoken with Hyundai ************* and my case manager ****** and they did approve me a rental car but I could only get a ****** Corolla so that wasn't comparable to what I currently own. But I drove that for over 2 weeks and Enterprise still couldn't get me a mid-size SUV so I decided to not get the rental car anymore and see if Hyundai would just reimburse me for my car payment that I am still paying even though it is sitting at ***************** needed that transmission. My case manager, stated when I asked about that, that they couldn't do that because I had gotten a rental car. I asked to speak to a supervisor on 8/19/22 and I still haven't heard from anyone as of 8/30/22. My biggest concern is that I am paying for a vehicle that I cannot drive and have no end in sight as to when I will get my car back, Hyundai cannot give me an ETA at all. I would now like to trade the car in at ***************** but they won't give me a price for my 2021 vehicle because they say since they don't have an ETA on a transmission, that it isn't fair to the dealership if they cannot get their money out of it when they get the car fixed, I talked with the ** there and told him that I understand where he is coming from, but what am I suppose to do about not having a car? I just want to trade this car in to get rid of the headache.Business Response
Date: 08/31/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 09/09/2022
VIN# *****************Business Response
Date: 09/14/2022
Case manager has reached out to customer and also to dealer to see if an ETA can be provided.Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have a new Hyundai case manager and she has sent me an email of questions to complete, and I have done that as of 9.14.22. I am waiting to hear back
Regards,
***********************
Initial Complaint
Date:08/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing about a car I bought at ********************* IN ******* last ***** 2021. This car is under the factory warranty. IT IS A 2021 ***************. I went and called different dealers of ******* and all of them and inclusively Hyundai said they don't have the par in any where in *******. This is an essential part because it is the backup camera that goes out. Very important when I put back rear specially because I am 67 years old and the purpose to buy this car because it has this security item. How a huge company like as ******* doesn't have stock for their parts and don't have any answer when they are going to have?It is a very delicate situation because if I suffer an accident, for sure I will *** the company. If they don't have stock for important parts, stop selling cars. I need an answer. I need to know when and with whom I can talk to solve this. The only thing the dealers say is no backup parts and they don't care about the customer. I will send the copy of the first order in one of the dealers. They didn't have the part as I mentioned aboveBusiness Response
Date: 08/30/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, can look here is the *** NUMBER ***************** . I READ ALL ATTACHMENTS I DIDN'T SEE ANY RESPONSE FROMHYUNDAY . THE ONLY THINK I SAW AS ASKING FOR *** NUMBER . I NEED TO KNOW WHEN AND WHERE I CAN REPLACE MY CAMERA ONCE THERE IS NO CAMERA IN ANY DEALER.
Regards,
*********************************
Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get reimbursed for a rental car I had to get because my car with ****** miles on it had to be towed to the dealer. I have sent my documents to the company several times with no response. I think it is unreasonable not to be reimbursed for a brand new car under warranty because I was sold a defective product. My case # ********. Attached are the rental receipt and the paperwork from the dealer. I had filed a previous complaint and never received a response from the Better Business Bureau until I got an e-mail saying the case was closed because I never responded on 8/26/22. I never had a request to respond to anything.Business Response
Date: 09/02/2022
Case manager is reviewing the case and reimbursement documents at this time.Customer Answer
Date: 09/02/2022
How long is this going to take? I have asked ******** to acknowledge receiving my documents and she will not respond. I have called several times and she never answers the phone & won't return phone calls. I have never dealt with a company that has worse customer service and cares less about their customers once they buy your product. I expect to get reimbursed the full amount of my rental car ASAP not months down the road since the only reason I had to spend that money was because I was sold a defective product by Hyundai.Business Response
Date: 09/07/2022
Case manager has sent offer letter to customer for reimbursement of rental vehicle. Once offer letter is signed HMA will mail out a check to customer.Customer Answer
Date: 09/08/2022
I received the offer letter and sent it back yesterday and have not received a response. I will consider the matter resolved once I receive the check.Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2013 Hyundai Sonata Hybrid just went over ******* warranty. I was driving and suddenly my car stopped running. The dealership said my estimate to fix the car would be almost $ ****. This is crazy, my car's blue book value is only $ ****. The cost of repairs would be 40% of my car's value. No one can afford to fix the *** if it cost this much. I was informed by the technician that my power relay assembly (***) was bad. I would like the corporate to offer me good faith to fix my car. I can't believe my car started breaking after the warranty ends. Maybe there should be a class action again Hyundai for the *** for all 2013 Hybrid Sonata just like the 2017-2018 *********/PHV.Business Response
Date: 08/30/2022
Please provide VIN number to better help locate your vehicle.Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 18 July 2022, I made the final payment on my daughter's Hyundai Elantra, account number **************. It's been almost two months now and I still have not received the title for her vehicle. I have called Hyundai customer service numerous of times and the first time I called I was informed that the vehicle titles are sent out 5 days after final payment. On 29 August 2022, I called again and customer service still could not tell me when I would receive the title to my daughter's vehicle.Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/29/2022
The only respond was requesting the vehicle vin number, I will not provide that unless they provide me with a signature statement explaining why they need the vin number on the vehicle that I have already provided the account number and already have a document from them showing that the vehicle was paid in full. The only reason if someone is requesting the vin number if this is a fake website and want to locate the vehicle for reason that are probably not good.Business Response
Date: 08/30/2022
Please provide VIN number to better help locate your vehicle.Initial Complaint
Date:08/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See uploaded document!Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/29/2022
*****************Business Response
Date: 09/06/2022
Case manager has reached out to customer for more informationCustomer Answer
Date: 09/06/2022
The fact that a Case manager has reached out has not solved my repair problem or the return of my car fully repaired.
The only resolution to this matter is the total repair of my car and returning it to my possession expeditiously to avoid legal action.
I have had three case managers on my complaint with no resolution in over five months!
Business Response
Date: 09/09/2022
Case manager has reached out to dealer for ETA on repairsBusiness Response
Date: 09/16/2022
Case manager has reached out to dealer for ETA on repairs. The case is currently being reviewed
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