Complaints
This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,143 total complaints in the last 3 years.
- 571 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I leased a 2021, Hyundai Santa Fe from ******* Hyundai. At ****** mi it developed a very dangerous gas leak. Hyundai is refusing to repair it. They won't do service on it until October. They are charging me $200 to even do an inspection of it. It is clearly a warranty item. This car is clearly a lemon. No one answers the phone at the dealership. I've complained to Hyundai corporate and got a no response. I don't have a car. It's just sitting in the dealership lot. I can't go to work. I can't pick my daughter up. No one will help me. I have completely paid off the lease. At this point they're just stealing money from me.
Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Initial Complaint
Date:08/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paint began to chip after the paint warranty had expired. I had a *************************** man examine the issue and he said this was a manufacturer defect. Hyundai will not cover it since it happened after the 3 year 36 month warranty on paint had expired.Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 09/02/2022
The VIN for this vehicle is, *****************.Business Response
Date: 09/07/2022
The claim to assist in the paint repair is being reviewed once a decision is made HMA will updateBusiness Response
Date: 09/18/2022
The claim to assist in the paint repair is being reviewed once a decision is made HMA will updateCustomer Answer
Date: 09/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:08/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2017 Hyundai Plug-In Hybrid Sonata had a problem with it's hybrid system in early February 2022. We took it to Hyundai of *********, in *********, **, at that time. They informed ** it is a warranty problem, and attempted one repair. The first repair did not fix the problem, and they said it needs a part that was backordered at that time. That was now over 6 months ago.We cannot go without the car, because we both have to get to work. The dealership did not have a loaner at the time, so we were told we could get a rental, and would be reimbursed. We had a Hertz rental for almost a full month before the dealership had a loaner for us. At that time we turned the rental in, and paid ***** over $1000. We've driven 4 different loaner vehicles since then. All of these vehicle have been getting anywhere from ***** MPG. We typically get over ***** miles on a tank of gas with our plug-in hybrid, and gas prices have more than doubled in that time.Now, over 6 months later, there is no progress. I've had a case open with Hyundai US for many weeks, and they have been zero help. They only tell me two things: 1 - There is no estimated time for the repair to be complete, and 2 - They will not reimburse us any monies owed until the repair is complete.We have requested two things from Hyundai:1. Pay us the money they owe us. We've submitted the receipts and proof of payment. We cannot continue to float the money Hyundai owes us.2. Either get/find the needed parts now and complete the repair, or purchase the car from us for fair market value (as if it were fully-functioning). After over 6 months, Hyundai either needs to take care of the car for us, or take ownership of it. We bought an electric car intentionally to save money on gas.Hyundai is a large enough company to get this part somewhere and get the repair completed, and to reimburse us. But they refuse.We are hoping for help.Thank you.Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/29/2022
Business requested the *** number of my vehicle. The *** number is: *****************Business Response
Date: 09/06/2022
Case manager has reached out to dealer for ETA on repairsCustomer Answer
Date: 09/06/2022
We already know the answer to the question this business is asking of their dealership. There is no ETA. There has never been an ETA...not for the entire 6+ months our car has been there for repair. It is time for Hyundai to own this problem, and resolve it.
Business Response
Date: 09/09/2022
Dealer is stating there is no ETA for battery. Case manager is seeing what options are availableBusiness Response
Date: 09/12/2022
Dealer is stating there is no ETA for battery. Case manager is seeing what options are availableCustomer Answer
Date: 09/12/2022
Business has still provided no resolution to our issues.Business Response
Date: 09/22/2022
Dealer is stating there is no ETA for battery. Case manager is still trying to see what options are availableCustomer Answer
Date: 09/23/2022
This business has yet to offer a single solution to our two problems.Business Response
Date: 10/26/2022
Case manager is working with dealership for an ETA on battery. Case is still being reviewed. There are global shortage on this battery and we are trying to get it as soon as possible.Customer Answer
Date: 10/26/2022
These batteries are made in *****, and Hyundai is one of the largest companies in *****. I am certain Hyundai can force the factory / company that makes these batteries to produce them. Hyundai is choosing not to do that because they make more money selling new vehicles, which use a different battery system. It is time for Hyundai to take care of its existing customer base...but they refuse to do that.Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back story: October of 2021 my check engine light came on with a catalytic converter code. It was replaced under warranty. Also important to note: anytime I get an oil change Im 2 quarts low which basically means my car is burning through oil, most likely going to my catalyic converter- this will be important later. June 2022: my check engine light comes back on. I bring it to the dealership and all they do is clear the code. CLEAR A CHECK ENGINE LIGHT CODE WITHOUT LOCATING THE ISSUE. July 2022: my check engine light comes back on but goes out on its own August 2022: my check engine light comes back on and hasnt gone out in a week. I get an oil change this month and am still quarts low. Time to take it to the dealer. They AGAIN just clear the check engine light code WITHOUT LOCATING THE SOURCE OF THE PROBLEM. I drive it off the lot, 40 miles later it is back on and back to the dealership I go. They call and say its $2400 for a new catalytic converter and $500 for an oil consumption test and then maybe theyll locate the issue. Absolutely not am I paying out of pocket for a MANUFACTURING ISSUE nor for a new catalytic converter that i replaced LESS THAN A YEAR AGO AND THEYRE SUPPOSED TO LAST YOU THE LIFETIME OF THE VEHICLE (mind you, there is a law suit for this exact burning through oil issue, for my exact engine model number, for my exact make and model of the car- a 2019 Hyundai ******).I call Hyundai, get a case number and am assigned a case manager. I have called this mans extension 50+ times, left 4 voicemails, and 3 emails WITH NO RESPONSE. I missed his call today at 5:44pm (who is calling that late in a corporate office) and now my car will be at the dealer for 3 weeks with no help from hyundai corporate and this unacceptable. They offered to pay 80% of the cat replacement and denied the oil consumption test. All i want is coverage of the cat and a new engine and the decency of a response from Hyundai.Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/29/2022
Can you pass along the message to Hyundai that my VIN is *****************.Business Response
Date: 08/29/2022
Hma Is Offering To Assist With 80% Of The Catalytic Converter Replacement, Parts And Labor At Warranty Rates. Please Inform The Customer That This Is A Goodwill Gesture As the vehicle is Outside of warranty. This is the final decision from HMAInitial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I leased a Hyundai ***** Fe in 2017, and then again in 2020, and just this week - 2022.When my 2020 was leased, the 2017 lease was not cancelled out correctly. Later, around 2021, I spoke with Hyundai about officially closing this account. I was told this was done successfully. This week when I went to lease my new 2022 vehicle, the dealership told me the 2017 account was still open, and it was effecting my credit - I was not able to qualify for a tier 1 lease - I only qualified for a tier 3 lease. I immediately called Hyundai NA HQ to try to understand what happened. They told me the 2017 account was closed. I explained the situation and was told I would hear from MGMT to resolve the issue within 48 hours. This did not happen, so taking the advice of the dealership, I called the BBB to have them resolve. I would like to make sure that my 2017 account with Hyundai is closed, and my credit is restored.Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/29/2022
Better Business Bureau:
The Vin # for the 2017 ***** Fe is: *****************
Regards,
*************************
Customer Answer
Date: 09/13/2022
***************************************************************************Business Response
Date: 09/15/2022
Customer would need to contact HMF. Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)Business Response
Date: 09/19/2022
Customer would need to contact HMF. Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)Business Response
Date: 09/20/2022
Customer would need to contact HMF. Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DON'T EVER ***** A HYUNDAI!!!! I'VE BEEN TRYING TO CLOSE OUT MY ***** FOR MONTHS NOW!!! THEY KEEP BILLING ME FOR ANOTHER ***** PAYMENT EVEN THOUGH I TURNED IN THE *** BEFORE I HAD TO MAKE ANOTHER ***** PAYMENT. THE DEALERSHIP I TURNED IT INTO DIDN'T NOTIFY HYUNDAI THAT I HAD TURNED IN THE *** FOR ALMOST 3 WEEKS. LUCKILY, I HAD THE DATED RECEIPT TO PROVE IT. SUPPOSEDY THEY BACKDATED THE TURN IN DATE THAT I ACTUALLY TURNED IN THE ***, BUT AS THIS PROVES, NO, THEY DIDN'T. THEY ARE TRYING TO CHARGE ME FOR EXTRA WEAR AND USE DAMAGE WHEN I HAVE THEIR INSURANCE, PURCHASED AT THE **** OF THE ***** FROM THEIR DEALERSHIP THAT COVERS MORE THEN 3 ****S THE AMOUNT OF THE DAMAGE THEY ARE BILLING ME FOR. I'VE BEEN TRYING TO GET IN TOUCH WITH THE SUPERVISOR AT HYUNDAI ***** END FOR OVER A WEEK NOW AND AM TOLD EITHER A. THERE IS NO ONE HERE BY THAT NAME. B. THERE ARE NO SUPERVISORS, WE ARE ALL TRAINED AS SUPERVISORS, C. NO, I'M NOT GOING TO TRANSFER YOU TO A SUPERVISOR AS THERE IS NOTHING THEY CAN DO THAT I CAN'T.HORRIBLE, HORRIBLE COMPANY!!!!!!Business Response
Date: 08/29/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 09/01/2022
*****************Business Response
Date: 09/02/2022
To whom it may concern,
Thank you for allowing us the opportunity to review your claim and assist you further. For lease-ending services please contact Hyundai Motor Finance. Their Automated Account Access can be reached via phone at **************.Alternatively, their ******************* Team may be reached directly at ************** from 8AM to 9PM (EST).
Should you wish to discuss your concerns further with a customer service representative, you may file a claim by contacting the following number: **************.Thank you once again for your time and for being a part of the Hyundai family.
Customer Answer
Date: 09/07/2022
AND THEY JUST KEEP GETTING WORSE AND WORSE!!! I'VE FINALLY BEEN DEALING WITH SOMEONE AT "CORPORATE" WHO PROMISED ME A CALL BACK LAST FRIDAY WITH A RESOLUTION. BIG SURPRISE - NO CALL BACK, NO RESOLUTION. IF I CALL THE MAIN OFFICE AND ASK TO SPEAK TO HER SUPERVISOR, I'M TOLD THAT I NEED A CASE NUMBER, WHICH I DON'T HAVE. THE OPERATOR WON'T EVEN TRANSFER ME TO HER SUPERVISOR WITHOUT THIS MYTHICAL CASE NUMBER. SHE TOLD ME THAT THE ONLY WAY TO GET IT IS TO CALL THEIR CUSTOMER SERVICE LINE WHICH GOES TO SOME OFF SHORE, THIRD WORLD, UNDER DEVELOPED AND UNEDUCATED COUNTRY WHO DOESN'T UNDERSTAND A WORD OF ENGLISH. JUST LIKE HYUNDAI - LET'S KEEP THE CUSTOMER RUNNING AROUND IN CIRCLES UNTIL THEY JUST GIVE UP AND GO AWAY!!!!!Initial Complaint
Date:08/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******************************* on I was driving on the highway without warning my 2015 Hyundai Sonata stopped accelerating. I coasted to the shoulder of the highway attempted to start my car and was unsuccessful. On 6/30/2022 I had my car towed to ******************* Superior Hyundai where my car still sits today. The gentlemen fill out the form and left my keys in the drop box. The following day I made numerous attempts to reach the service department at to ******************* Superior Hyundai and was unsuccessful in reaching a member or the service team. I had been transferred to the service manager ************************* where I have left numerous voicemails I never received any communication back. Therefore my father went to the service to department where he spoke with an employee and explained what was going on. The service employee advised to my father that I would be at least 12 weeks before someone would even take a look at my car. Since then I have continued to call the service phone number where I am being forwarded to *************************** voicemail on multiple occasions 7/1 4 times that day, 7/14, and 8/5.Business Response
Date: 08/26/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
The vin number is 5npe34af2fh178737.Initial Complaint
Date:08/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While anticipating the birth of our first child, my fiance and I were looking to purchase a bigger vehicle to accommodate our growing family. We decided on the Hyundai Palisade. We reserved a 2022 Hyundai Palisade on June 6th at ******** Hyundai of *****. We were informed the vehicle would not be in until July 18th. On July 22nd we were informed by the dealership the vehicle had arrived. We planned to go the dealership on June 24th, but I went into labor. On June 25th, we welcomed our son into the world. On June 27th, we were discharged from the hospital and went to the dealership after being told the vehicle could not be held for any longer. After about 400 mile we noticed the vehicle pulling to the right. Even with lane keep assist engaged the vehicle still pulled to the right. We had the vehicle serviced multiple times at 2 different dealerships. We filed a claim with Hyundai and they even sent an engineer to the dealership to service the vehicle. We have had multiple alignments and a recalibration by the engineer. The problem still persist. Hyundai ultimately sent us back to the dealership for resolution. The dealership only offered us a trade, which has a now in a bad loan with over $17,000 negative equity for no fault of our own. We were told by the General Manager at Oursiman she would "wipe the first car away". We were also told by Hyundai there was not fix the the issue(documented on page 7 of supporting documents). We asked if Hyundai and the dealership to resolve the issue by simply switching the vehicle out the exact same one, but we were told that could not be done. This has caused our family much unnecessary stress while adjusting to life with newborn and feeling unsafe in a brand new vehicle. We will also be filing a complaint against ******** Hyundai of *****.Business Response
Date: 08/26/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. The business has requested more information.The VIN number for the original truck, 2022 Hyundai Palisade is *****************. This vehicle had the unresolvable issue. Of note, it was traded/returned with ***** miles.
The VIN for the current truck, 2023 Hyundai Palisade, is *****************. This vehicle would need the billing adjustment and correction to credit report based on the financing of this loan.
I will await a further response for resolution.
Regards,
*********************
Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle(2014 Hyundai Elantra Sport with the 2.0l engine, 140k miles) was brought in on Feb 5, 2022 for a recall(Hyundai Service Campaign #***). This appointment was scheduled in early January 2022 for a notice received late November 2021. Only approximately 500 miles were driven between notice of the recall and the recall being performed. Vehicle was purchased used Aug 2020 with 132k miles.After completion of the recall, my vehicle was placed in limp mode by the **** Upon further diagnosis, my vehicle requires a new engine. The notice of the recall stated severe engine damage *** occur, without this recall.Hyundai refuses to replace the engine, due to the vehicle being out of warranty. Despite the fact they know this ECU programming can cause catastrophic engine failure, they refuse to help. The car has extensive service records, from the dealership at which it was originally sold, and is currently at for service.It has now been over 6 months that my wife has been without a vehicle. There has been no offer of help or support through multiple claims with Hyundai ************** I fully understand the vehicle is no longer covered by warranty; however, the issue likely would not have occurred if the issue had been recognized, and notice sent sooner. I fully believe and understand this issue to be a manufacturer defect, and not normal wear/tear, something they are trying to band-aid with a programming fix.Business Response
Date: 08/25/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/25/2022
I appreciate the quick response. The *** for my vehicle is: *****************.Business Response
Date: 08/30/2022
This Customer Is Not Eligible For The Txxk Warranty Extension Due To The Mileage Being Beyond The Limits Of The Warranty Extension. Hma Will Not Be Offering Any Assistance Towards This Repair Due To The Mileage Out Of Warranty.Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told in 12/2016 that I needed a alternator replacement from ******* Hyundai. This was later recanted and instead told I needed something else. Was told by Hyundai National Consumer Affairs that they would give me a alternator reimbursement when a alternator was needed and no time constraints was given. I am sure I will be needing a alternator replacement as I'm waiting for a upcoming appointment. When this happens I would like a reimbursement for the alternator as promised in writing. I spoke with Hyundai consumer affairs today and the new case manager stated they would not honor what the representative worked with me on for a month then and stated in email and phone as well.Business Response
Date: 08/25/2022
Please provide VIN number to better help locate your vehicle.Customer Answer
Date: 08/25/2022
Vin # *****************
Issue not resolved just responding with the info asked for.
Business Response
Date: 09/01/2022
Customer would need to work with the dealership in regards to this concern.Customer Answer
Date: 09/01/2022
I've tried to work with the dealership no one will honor what the Hyundai consumer affairs stated.
Business Response
Date: 09/08/2022
Customer would need to work with the dealership to see if an alternator replacement is neededBusiness Response
Date: 09/12/2022
Customer would need to work with the dealership to see if an alternator replacement is neededCustomer Answer
Date: 09/12/2022
I have contacted the dealership they are advising to contact consumer affairs because they were the ones that agreed to alternator reimbursement. So who is going to reimburse or replace the alternator if both the dealership and corporate keeps stating to work with the other. Neither is helping me even though I have written correspondence from hyundai consumer affairs about being refunded for an alternator that I was never refunded or replacement.Business Response
Date: 09/22/2022
Customer would need to work with the dealership to see if an alternator replacement is neededCustomer Answer
Date: 09/27/2022
I Have contacted the dealerships, no one is helping. Please stop referring me to dealership when they tell me to contact consumer affairs about the matter.Business Response
Date: 10/24/2022
Customer has been refereed to the dealership to see if alternator repairs are needed.Customer Answer
Date: 10/24/2022
A referral is not a reimbursement.Business Response
Date: 10/25/2022
Customer has been refereed to the dealership to see if alternator repairs are needed.
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