Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor Manufacturing Alabama, LLC (HMMA)

  700 Hyundai Blvd Montgomery, AL 36105-9622

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 16, 2022, we experienced car troubles (we being myself and ************************* whom the car belongs to). We took it to a licensed Hyundai dealership and was told the engine would need replacing. We got the car back on 2/24/22 and were told to contact Hyundai Motor America for reimbursement for our car rental fees and Uber fees. A claim was filed on 3/15/22 for said reimbursement and we were told up to 120 days for the case to be reviewed and approved/denied, and up to 30 days after approval to get a check. It has been 162 days. Every time I talk to someone there, the ball is always in someone elses court. They also keep saying that we need to send in X paperwork. When that paperwork is sent in and received, then were told something else needs to be sent in. I just want my money.

  

  Business Response

  Date: 08/25/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 08/25/2022

  The *** is located on the registration that was sent in as proof of ownership. That document was also attached to original complaint. The *** is *****************

  

  Business Response

  Date: 09/02/2022

  Case manager has reached out to customer to make sure we have all reimbursement documents 

  Customer Answer

  Date: 09/02/2022

  I will resubmit the paper work, but this will be the third or fourth time. It is unacceptable that I should have to keep submitting the same paperwork over and over. This has been going on for almost 7 months now. At this point it seems as if the company is doing whatever they can to keep from reimbursing us. 

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car from Hyundai in ** in June of 2021. I am currently in the state of WA and have been trying to transfer the registration over to ********. Because it is a lease, I was informed that Hyundai needs to submit an original Title Transfer and ***** of ********* I completed the request at the registration location in *******, ** and faxed it over. This included the ******** fax number and the address they were supposed to mail the documents to. I also logged onto their website and requested the documents. This was on June 4th As I write this, it Is August 23rd. My car insurance has been discontinued therefore the ** plates are to being mailed as one does not keep their ** license plates. I am no longer registered w/ the state of **. I cannot drive my car. I cant even move it in the garage lest I get into an accident.I have called weekly in the last 5 weeks. *** made several calls this week. I have spoken to at least 10 of their agents. Special, supervisors... They have provided me with an escalation # that was logged on Aug 9th cause the agent at the time noted that it was a ridiculous delay and escalated it. She told me to expect a call at the end of the week. Nothing. Called on the 15th. Was told an email is being sent to the titles department as they have no phone. That I should receive an email at the end of the week with the ***** tracking number for the documents. Nothing. Called on the 23rd. They sent another email but this time they told me it takes 10 business days. I have called today. Another email has been sent out and Ive been told 3-5 business days. I have also called their consumer affairs number and nothing was done.I am still making lease payments (240/month) I have requested for the payments to be halted as I am basically paying for a car i cannot move. They have said that cannot be done even though the delay is their fault. Their website states 6-8 weeks and we are now going to 3 months. Acct # ********** Finish or buy it back

  

  Business Response

  Date: 08/25/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been trying to get our reimbursement for the rental while our car is being fixed at dealership and still waiting I dont understand

  

  Business Response

  Date: 08/24/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, my vehicle became disabled and although I was filled with stress and worry, I quickly noticed that Hyundai has a recall on my particular vehicle due to similar issues other vehicles exhibited. Once I began dealing with the service department things became disorganized quickly. Let me explain: My car has been at Hyundai since August 13, I was told I had an appointment at 10 am for August 15th. I had to pay to get my car towed to Hyundai 50 miles away out of pocket due to my ownership not being updated by the dealer from when I purchased the car. Once my case manager contacted Hyundai from corporate to get an update the manager at Hyundai of ************************* stated my appointment was September 13th. Now, 3 business days later my claim is denied. During this whole process I have been getting a different narrative than what I was receiving from corporate. After speaking with the service department I was informed our situation was frustrating. The service team felt they had entirely too many people to communicate with between me, my husband, and corporate. I have trusted the process and remained patient however I do believe that my complimentary vehicle evaluation was purposely found not to be within the parameters of the recall out of spite. The dealership has advised that my piston is cracked on my vehicle. I personally paid and had a diagnostic done by someone else and was advised that my car had thrown a rod. In order for my piston to be cracked, I think we could all agree that some underlying issue has to cause this. The underlying issue being, the thrown *****************. The dealership has advised that Hyundai corporate does not pay them to do a thorough inspection, meaning the rod barons could have very well caused this issue since its all one connecting piece but since they do not get compensated to go that far it leaves the big question, which is: What has caused this car to go into limp mode and have engine knocking? I have an extended warranty as well.

  

  Business Response

  Date: 08/30/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 08/30/2022

  My vin # is *****************

  

  Business Response

  Date: 09/06/2022

  The claim has been submitted and is being reviewed Once a decision is made case manager will update customer 

  Customer Answer

  Date: 09/06/2022

  I am awaiting an update. This has been on hold for 3 almost 4 weeks with no resolution. I was told i would be reimbursed for rental car and towing and have not received payment for either after submitting to the SECOND case manager assigned that claimed she worked with the executives. I am going on 90 days paying for a rental while also paying a car note for a vehicle that is still under extended warranty and has an open recall for the issue I am experiencing. 

  

  Business Response

  Date: 09/14/2022

  AS of 9/7/22 the claim to replace the engine was approved. If the dealer does not have a loaner to provide to the customer. The custoemr can rent one out of pocket and once repairs are completed HMA will reimburse rental.

  

  Business Response

  Date: 09/15/2022

  AS of 9/7/22 the claim to replace the engine was approved. If the dealer does not have a loaner to provide to the customer. The custoemr can rent one out of pocket and once repairs are completed HMA will reimburse rental.

  Customer Answer

  Date: 09/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Charbrial ******
  
   
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28, 2022 my car started to make a weird sound, check engine light on, and on the way to the mechanic it stopped. I was able to get to the mechanic, who told me it was the engine. Although it stopped twice, I also was able to get it to Courtesy Hyundai ***** (**** ******************, *****, ** *****). When I left it in the dealership they told me they would for sure let me know by the following Tuesday. It took them from 7/28 to 8/3 to tell me exactly what my mechanic told me in 30 minutes. On 8/3, after I had texted several times before, I got an answer that they would check on the claim and get back to me shortly. Despite texting several times again, I didn't hear from them until 8/16, when I texted that I would complain with BBB. They texted 3 hours later saying that they had called the day before (I don't have any phone call record from them) and had called that same day (which I did receive, but I was in school and couldn't pick up). No voice messages were left at any of those times. I was requested to get proof of my oil changes as far back as I could without any other specification. I was able to find my six last oil changes, expanding over the last year. When I took it to the dealership I was told then that I needed ALL oil changes from 29k miles to 69k miles (the mileage my car had when I took it to the dealership). At that point, I explained I had bought my car with ***** miles. They took note of all this information. At this visit I also explained that I am a graduate student working on my PhD, and that I have an autoimmune disorder that is causing me to make frequent visits to the doctor for all of which I need a car as ******* is not a public transportation service state. Because of all these delays I've had to rent a car to be able to go to school and to the doctor. I've made frequent oil changes, and the engine is still under warranty (less than 10 years or 100k miles). Could someone please help me out in getting my car back fixed? Thank you

  

  Business Response

  Date: 08/24/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 08/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  

  The response is not a resolution for my complaint yet.

  Here I'm providing the *** number for my vehicle as requested by the business.

  ***: ***************** 

  
  

  Customer Answer

  Date: 08/25/2022

  I am rejecting the business response because it was not a resolution to my complaint; they only inquired about my cars VIN, which I didnt provide in the original complaint. I couldnt find another way to respond to the business that was not by accepting their response. As I explained in my original complaint, Im a Ph.D. student. I am involved in research with patients and work with parents in rural *******. I also have an autoimmune disorder that affects my overall health, specially produces rheumatoid pain in my legs, and I have frequent visits to the doctor. For all these reasons, I need my car fixed as soon as possible and to receive more respectful treatment from the Hyundai dealer handling my case (i.e., I texted on 8/23 at noon, and they havent even responded). Given that my cars engine is still under warranty (i.e., it has less than 10 years or 100k miles) and that the dealership has taken a long time in responding to me, it would also be appreciated if I could get reimbursed for at least part of what Ive paid in car rental since I took my car to the dealership. 

  

  Business Response

  Date: 08/30/2022

  The claim for engine replacement is still in the process of being reviewed. HMA will update once a decision is made 

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was to be reimbursed under the Hyundai *** Program for my 2013 Hyundai Elantra. I had service(s) performed on my vehicle at the dealer as required. I had attempted to get reimbursement at least three times over the last year. I had received an email in late April indicating acceptance and that I would receive it in 4-8 weeks. I have tried calling (number is not taking calls, being transitioned, to call back later. I spoke to ***************** sent emails, with no resolution. We are talking maybe $60 and they seem uninterested in honoring this. I have been a Hyundai owned for 20 years, happy one until this came up. The *** Rewards number is ***********. I should have received a card months ago. I am just getting runaround. **************** said they expedited the inquiry and it would need resolved by the *** team who you cannot get in touch with. Please help me get satisfaction. I have emails that can be forwarded if needed. I cannot figure how to attach them

  

  Business Response

  Date: 08/24/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 08/24/2022

  the *** number is *****************.  This is what Hyundai requested

  

  Business Response

  Date: 08/26/2022

  Customer would need to work with campaign reimbursement website. 

   

  https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html

  Customer Answer

  Date: 08/26/2022

  This is ridiculous.  I have emailed them, called them, he phone number is turned off. I had a confirmation from April that a reimbursement was in process, 4-8 weeks then nothing.  I have been a loyal 20 year owner and am extremely unhappy with this.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a 2019 Hyundai Sonata. We leased it for three years and then this past February (2022) we purchased the car. We service the car routinely as it needs including regular oil changes as often as required. The car now has approximately ****** miles on it. recently - would say over the past 2-5 months the car began to eat ** the engine oil, in that the oil gets used ** in a very short time, usually in less than 500 miles of travel. Hyundai performed an oil consumption test in which they confirmed that there is a problem with the vehicle. The engine is warranted by Hyundai upto ******* miles . We provided the car to the dealership three times plus paperwork from our oil change mechanic documenting the required service (oil changes). Hyundai has rejected our claim for coverage stating very vaguely that we did not meet the requirement for minimum service. The dealership barely gave us details as to why Hyundai claimed so and told us they cant do anything to appeal the decision in which we need to contact Hyundai. We placed two calls to Hyundai today in which they said that they have nothing to do with the claim its between Hyundai and the dealership. I am utterly upset and confused. Upset that my 3.5 year car which we just purchased out (because its supposed to be a good car) is causing so much grief and confused as how to proceed to get Hyundai to step up and stand behind their product without pushing it away. We would appreciate your help. thank you.

  

  Business Response

  Date: 08/24/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 08/24/2022

  The *** Number is: *****************. thank you. 

  

  Business Response

  Date: 08/26/2022

  On 8/18/22 the claim for engine replacement was denied due to To The Failure Being Exceptional Maintenance Neglect, Not A Warrantable Defect. Once the claim is denied that is the final decision from HMA 

  Customer Answer

  Date: 09/19/2022

  The response provided by Hyundai is not accurate.  They are claiming we are at fault for engine maintenance neglect.  We have not neglected our car.  We perform the engine maintenance as often as necessary.  In a second go around we have provided the documentation to Hyundai (see attached)again showing regular routine and timely engine maintenance this time spanning the entire time we own the vehicle.  We are hard working people people who saved up to purchase a new car thinking that it would last for a long time - this car is only 3.5 years old and should perform almost like new.  Instead it of being like a new car it and uses up the entire tank of oil in 300 miles (or less)!  We follow instructions we service our engine oil as we always have in this car and in any of the other cars we have ever owned.  we have never ever experienced this nor thought that the company would accuse us of doing something wrong.  In a simple ****** search once can very easily locate that such model cars have issues with oil consumption, i am not sure why and how the finger is being pointed at us as the guilty party here.  The fact that the product is faulty is not  a reason to pass the fault onto the consumer who purchased the product and did everything required to maintain it.  
  
  We would appreciate your assistance in resolving this claim fairly based on the documentation provided.  The documentation shows regular routine maintenance performed.    It seems that this is a regular issue that Hyundai is experiencing with this car, it is not a single occurrence, nevertheless they are trying to push it off onto us. 
  

  

  Business Response

  Date: 09/20/2022

  On 8/18/22 the claim for engine replacement was denied due to To The Failure Being Exceptional Maintenance Neglect, Not A Warrantable Defect. Once the claim is denied that is the final decision from HMA 

  Customer Answer

  Date: 09/20/2022

  Hyundai did not respond to the message sent yesterday.  Hyundai is claiming engine maintenance neglect.  My message yesterday included documentation of regular engine maintenance.  We have maintained our car regularly since we got it.  

   

  Why is Hyundai claiming neglect?  We have provided documentation of regular maintenance.  we would like Hyundai to reconsider their decision. 

  

  Business Response

  Date: 09/21/2022

  Customer would need to take all maintenance records to dealership for them to submit the claim for reconsideration 

  Customer Answer

  Date: 09/21/2022

  Good Afternoon,

   

  The receipts were submitted by the dealership for reconsideration earlier this week.  The response was from Hyundai was still a rejection - same reason - engine maintenance neglect.  I do not understand why this claim is being rejected, we have demonstrated through the  receipts provided that regular maintenance was performed to this vehicle.  We have had many vehicles and have them all serviced regularly, we have never ever had an issue like this one.  From a simple internet search it seems that this is an issue that Hyundai is having with many cars - that the engine is having excess oil consumption.  These issues are not due to any neglect or fault of the consumers, it is due to a fault in the Hyundai motors.   We are not asking for anything extraneous just trying to navigate an unfortunate situation that befell us related to a faulty product - which has a warrantee , we would appreciate if the blame is not pushed on us for this problem that was not caused by anything we have done wrong.   Please honor the warrantee. 

   

  Thank you for your understanding. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchase a 2017 Hyundai ****** brand new my car engine is bad no fault by me Hyundai was aware of this for over a year or even earlier that their engine was faulty I took the car to the dealership ******************* Hyundai *********************************************** August 3rd, 2022 Im under warranty and they didnt provide me with a loaner vehicle or a rental no estimate day for fixing my vehicle Ive been getting nothing but dead ends I contact corporate and the national consumer affairs department reach out told me the dealership could provide rental approval they dont I was told to hold on and the *************** up on me I called the dealership they said corporate has to approve rental because of the run around I was force to purchase a used vehicle to get around and do my job I work for Uber and Lyft no one gave me information for over two weeks I received a email yesterday 08/22/2022 stating they will reimburse me for a rental but I need to provide receipts Ive already bought a vehicle for $10,500 I had to used my savings to do this they should reimburse me as if Im paying for a rental and I still dont have information on how long they will have my car they are not honoring their warranty in a timely manner

  

  Business Response

  Date: 08/24/2022

  HMA will reimburse for rental vehicles once repairs are completed. HMA can not  reimburse the customer for buying another vehicle.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022 my car engine began making a lot of noise. I had it towed to a mechanic shop for a diagnostic test which showed my engine had seized. Since the engine warranty was barely over the ***** *** mechanic contacted the local Hyundai ************* to find that my vehicle was part of a recall campaign (953), and I was then advised to contract Hyundai Motors America regarding this campaign. At this time my VIN did not show any open recalls. Upon my first call to Hyundai Motors America's customer care ****** I was informed that the vehicle was still register in their system to Alamo Car Rental and Sales. I explained to the customer care agent that I have owned the vehicle since 2017, and that is has been registered with the *** in my name since 2017. *** agent them asked me for all of my personal information, complete name, address, phone number, etc. He then registered my information to my VIN within their system. Next my claim was denied by the warranty department based on the mileage of the vehicle. I asked that my case be reviewed as I was now aware that my vehicle was part of a recall campaign and had I known about the recall and had it completed, it would have prevented the current situation of my vehicle. My claim was then assigned a case number (********) and sent to the next department for review. *** agent from this department, ********, reviewed my case and told me that it is denied because my VIN was NOT part of the recall 953 campaign and if it had been I would not have been able to register my vehicle with the *** the last few years. I was not satisfied with this answer since the local dealership service department had been told to complete the recall 953 on my vehicle and had done so. If my VIN was not part of the recall, why complete it on my vehicle. My case was then sent to the next ***** (CSS) and reviewed by ***. After many ****************** informed me that my case was denied because I did not have the recall done. (Need more room to explain)

  

  Business Response

  Date: 08/29/2022

  To whom it may concern,

  
  Thank you for allowing Hyundai Motor America (hereby HMA)the opportunity to review your claim and assist you further.

  
  Per the terms of the extended warranty, campaign 953 software must have been installed on the vehicle prior to bearing failure. Our records indicate campaign 953 was not completed on this vehicle. For further clarification, the terms of the extended warranty and related settlement may be reviewed here: www.hmaenginesettlement.com/settlement-notice.

  
  Information regarding said settlement was sent via US mail on 7/13/2020 to ********************** and again on 7/23/2020 to **** ************Prior to bearing failure, our records indicate the vehicles last visit for service was on 7/27/17.

  
  Consumers are encouraged to visit the following website to inquire about any open recalls on their vehicle at any time: https://autoservice.hyundaiusa.com/CampaignHome/

   

  At this time, HMA is unable to assist you with your reimbursement/compensation/repurchase request. We
  realize this may not be the outcome you were hoping for and apologize for any
  disappointment that this may cause. This is Hyundais final position.

  Customer Answer

  Date: 08/29/2022

  I never received the notices for the recall 953, or I would have had it completed! In addition, the world was in a full pandemic shut down at this time, so who knows if they ever actually were delivered. I believe this is why these particular types of recalls are registered with DMV and registration is blocked until they are completed. This was not the case as I have never had a problem registering my vehicle since I purchased it on 2017! Hyundai Motors America never had me as the registered owner until April of 2022; therefore, how could the recall notices even gone out in my name. Is it possible they went out in *****'s name? IF so, I can see why they did not get to me in in mail forwarding. I was not living at the address in Galt in 2020, but did pay for **** mail forwarding; however, only mail in my name would have been forwarded. Regardless none of this explains why I was able to register my vehicle with DMV if it had such a major recall connected to its VIN! 

  

  Business Response

  Date: 08/29/2022

  BBB theta phone number. Refer to the BBB Theta Settlement:
  Phone Number: **************
  Email: ******************************************
  
  

  Customer Answer

  Date: 09/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  File Campaign Reimbursement with HMA (on 4/12/22)and it has been over 120 days and NEVER received it. Have called company number of times and have not received a call back from reimbursement department regarding my claim.call numerous time and still not received it. They claimed on 7/12/22 bc I paid cash that was the issue..and sent them additional all docs as requested and they started then it would be a 7+ day they would issue my check..still nothing. Have been calling ever since for someone to contact me and asking what the hold up is since all docs have been submitted and was stated that I should have received my $400 over a month ago. Called 8/1/22, 8/8/22, 8/15/22. All times requesting someone for the reimbursement (case manager) to contact me..Never heard a word from them and still no check has been issued or sent to me. On 8/15/22 file complaint bc company state that I should receive my check before the 120 days were up and I still have received my reimbursement. Today 8/23/21 notes on website account asking where is my check and for someone to contact me asap. Calling and placing a seconded past due reimbursement complaint..all this because I paid cash.this is totally unacceptable that I am having to fight get reimbursed bc I paid cash..I have been in financial hardship because of this.and cant believe a company would work like this..oh you cant get hold of a case manager only can go through customer service and they have to contact them via email.that is unacceptable too. ( ex. What if they were dying and gave this response to them saying. You cant see the dr . I can text him only.he will get back with you when he has time).totally unacceptable, right. That exactly how I fell this company does business unacceptable during these times. Horrible customer service and refunding reimbursement to customer.

  

  Business Response

  Date: 08/23/2022

  Please provide VIN number to better help locate your vehicle.