Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding my 2022 Hyundai Tucson SEL AWD (VIN # *****************, Case number 40871208).Today, on the morning of 9th May 2025, I took my 2022 Hyundai ********************************************* to receive my third and final complimentary maintenance. This service was booked and in the Hyundai system on 16th April 2025, when I had confirmed with the service team at this dealership regarding the complimentary nature of this service and what would be included as complimentary on the date the service was booked for. Unfortunately, I was told at the dealership today that my 3 years of complimentary maintenance contract expired on 7th May 2025 - two days ago - and that I wouldn't receive a complimentary service anymore. This was contrary to the information previously shared, so I called the Hyundai Motor Company on the number provided by the dealership to discuss the issue and raised this case. The vehicle was first sold on 9th May 2022 by ****** Hyundai in ***********, and even though the pre-delivery, safety and emissions inspection was completed on 7th May 2022, the 3 years maintenance should be from the day of the recorded sale of the vehicle, hence, not expiring two days earlier on 7th May 2025. While booking the service, I specifically checked if the service will be complimentary on the date 9th May 2025. I was reassured following the Hyundai Motors terms and conditions that as long as the service is booked and in the system before the expiry of the contract and the service is completed within a month or 1000 miles of manufacturer's schedule, the service will be complimentary. I have today read your policy/ FAQs that the services included in the Complimentary Maintenance Program must be completed within +1000 miles of valid mileage or +1 month of the designated time period. However, the representative told me on the phone that this grace ************** was only applicable for the first two complimentary services, not for the third one as I was now out of contract.

  

  Business Response

  Date: 05/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of coverage of the complimentary service for maintenance. To further investigate the vehicle owners claim we reviewed the vehicle service contracts for complimentary maintenance. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with complimentary maintenance service. Specifically due to this, there is no complimentary maintenance contract in the customers name. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.  There would need to be a complimentary maintenance contract in the customers name in order for ********************** to assist.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Sunbury Motors Company on 5.8 to get an estimate on my hood because TWO areas of paint came off when I washed my car. Had the car for NINE YEARS and this never happened before - Out of goodwill assistance Hyundai denied the claim stating its out of warranty.....THIS JUST HAPPENED!!!!! WHY WOULD THIS NOT BE COVERED FOR THE LIFETIME OF THE VEHICLE?!!!! MY CAR IS WHITE AND AN AN EYE SORE AT THIS POINT! ITS EMBARRASSING TO DRIVE WITH AREA OF PAINT MISSING ON THE ***** AND THE ESTIMATE WAS $2,200!!! HYUNDAI CAN'T AFFORD $2,200????? I CAN'T EVEN WASH THE CAR BECAUSE THIS MAY HAPPEN AGAIN! I will NEVER BUY ANOTHER HYUNDAI AGAIN SINCE THIS COMPANY CAN'T FIX THEIR OWN MISTAKES!!!!!!! RELIABLE OR NOT - THIS SHOULD NOT BE OCCURING ON MY CAR!!!! DOES HYUNDAI WANT TO GIVE ME $30k SO I CAN GO BUY A NEW CAR??? ONE WHERE PAINT WONT FLY OFF THE ******** EITHER FIX THE **** OR SEND ME A CHECK FOR A NEW CAR! BECAUSE I AM NOT DRIVING AROUND WITH A CAR THAT HAS MISSING PAINT ON THE ****! WHICH IS NOT CAUSED BY ME!!! IT'S HYUNDAI'S FAULT!!!! THEIR MISTAKE AND THEY SHOULD OWN UP TO IT! FIX MY ****!

  Customer Answer

  Date: 05/09/2025

  My vin number is 

  *****************

  

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to Hyundai Motor America's National Consumer Affairs. We highly value our connection with our esteemed vehicle owners and regret the situation that led to this communication. The vehicle owner has expressed the need for further assistance regarding concerns with the paint peeling off the vehicle's hood.
  
  To thoroughly investigate the owner's claim, we reviewed the vehicle's repair history, warranty policies and previous communications with the customer. The customer reported taking the vehicle to Sunbury Motors Hyundai on May 6, 2025, due to concerns about the white paint. The dealership submitted a PA/goodwill request on May 8, 2025, to assist with these concerns. Unfortunately, this request was declined as the issue was outside the warranty due to the vehicle's time in service, and no goodwill assistance was provided at that time.
  
  Upon reviewing the warranty history, it has been determined that the vehicle is outside the warranty period for paint concerns. The warranty covers 3 years or ****** miles, and the vehicle exceeds these limits. Based on our evaluation, Hyundai Motor America will not be assisting with paint concerns under warranty, as the vehicle is beyond the manufacturer's warranty for such issues. We appreciate the opportunity to review this situation, and we regret that we are unable to offer a more favorable response.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** ************ All of a sudden my 2024 ****** vin: ***************** gages indicated emergency braking for about 1 to 3 seconds and the front end went down ,(my wife and I went foward ) as though I was stopping (scared me ). It was the forward collision avoidance sys. I was so happy no one was behind me. Avoided a rear end collision. March 10, ****************************** the left lane of a three lane highway. I released the gas pedal to make a left turn in a left turn lane. The light was red. No one really behind me or to my left. Only one car to the right of me in another lane. This is dangerous! This is my wifes car. Enough said!!!! Car was at the dealer for a couple of hours. They could not duplicate. Said it could have been my floor mat that made my emergency lights come on the dash. STUPIDThis occurred the day after picking up my car from the dealer. Feb. 28, Hyundai replaced the Air bag. *** light came on. Picked the car up Monday. Today March 13 Thursday) the *** Airbag light came on again. The bag was replaced again. April ******* the front collision sys emergency stop sys alerted again. Again, Hyundai declared they could not duplicate. This is an unsafe car. A death trap. Hyundai warns death may occur if using while driving can cause death. They also warn us using the emergency brake while driving may damage the brakes or cause a collision. I would be satisfied with a fix. But, they say they cant duplicate the problem. Another trade would not work. Research proves Hyundai has had this problem since 2008.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle: 2019 Hyundai Elantra VIN: ***************** Mileage at failure: ******* Issue: Complete premature engine failure due to a piston rod fracture through the engine block Hyundais Response: Dealership (******* Hyundai Lindon, *****************************************) reviewed vehicle maintenance history, noted a single vehicle owner, and regular maintenance history, conducted a review of valvetrain assembly (clean), and diagnosed this engine failure matching previous Elantra catastrophic engine failure cases. Two independent ******* Hyundai dealership service agents and an independent mechanic reviewed the preliminary findings and believed that my engine failure matched other similar Hyundai recalled engine failures. However, Hyundai Motor America declined to have the dealership perform the necessary tests (i.e. bearing clearing test/cylinder bore test) that would have verified the failure. The dealership also noted previous goodwill assistance for past customers, in similar situations, due to the known manufacturing and safety-related issue. However, in my situation, Hyundai Motor America denied goodwill assistance.This exclusion appears arbitrary and unfair, as the failure in my vehicle aligns with the documented recall defect covered in the Hyundai issued Recall # **V301000 for 2019 Hyundai Elantras). Furthermore, Hyundai has extended warranties and provided goodwill repairs to other customers with similar failures and similar mileage, yet they refused to provide assistance in my case, citing time in service and/or mileage of the vehicle. However, this is not a typical wear-and-tear failure caused by mileage. Additionally, if all Hyundai Elantra consumers were made aware of potential engine issues (at the time of purchase and/or through other means), consumers could address the concern within warranty mileage. I was not afforded the opportunity to address the unknown potential engine issues prior to the engine failure.

  

  Business Response

  Date: 05/16/2025

   Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement. To further investigate the vehicle owners claim we reviewed the vehicles repair history, dealership history recalls, campaigns and extended warranties.  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period.  The powertrain warranty is for 10 years or ******* miles whichever comes first, and the vehicle has ******* miles on it.  There is also no extended warranty for a piston failure which may come out in the future which at that time the customer can submit in for review for reimbursement.
  
       Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 ****** from a private party who was the original owner. The original owner had signed up the vehicle on **************************** and Bluelink. I have been trying for a week to transfer the vehicle to my name through these systems. To do so requires the following:Proof of Ownership, which is one of the following: Vehicle title Bill of sale plus other documents that I have submitted that were accepted. The original owner has called twice to be removed from these systems. However, Hyundai/Bluelink will not accept a private party bill of sale (only dealer bill of sale) and since my car is financed I do not have a title nor will I receive one until the loan is paid off in a few years. Thus, I cannot use any of the extra electronic features on my (almost) brand new car, and the prior owner can track me through these systems. I have spent hours on the phone with Hyundai, and have been told by 3 Hyundai customer service **** that the only way forward is to pay off my car and get the title, which is unreasonable.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle is burning oil at a rate of one quart per thousand miles. I went through all the tests and time of getting my vehicle inspected at the dealership. Service Department recommended engine replacement for the issue AND vehicle was within the 100k mileage for the warranty limits. After approximately 5 months of testing, the **************** has denied the claim. I have attempted to go through Hyundai's Consumer affairs with no resolve. Their OWN FACTORY TRAINED mechanic and Service Manager both agreed that the engine should be replaced but their Consumer affairs department was useless.

  

  Business Response

  Date: 05/15/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking Engine replacement due to oil consumption concerns. To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined the vehicle consumes 1 quart per 1962 miles and is operating as designed, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I own a 2015 Hyundai Tucson, which has had oil consumption issues for some time. We took the car to our mechanic, whom we know and trust, and he informed us that the issue fell under warranty, and ******** Hyundai in *****, ****, informed him that we would receive a new engine. My fianc and I then took the car to the dealership, which confirmed the warranty information with us. A few days later, they informed us that the engine was fine and the issue was the knock sensor. We were satisfied with this and took the car home. It is now April and the car is having the same issue. We drove the car back to the dealership, who is now saying that the issue is out of warranty due to us not maintaining the car as it had no oil in the engine. This is upsetting for several reasons, as not only can our mechanic confirm that the car had oil in it during his inspection, which took place two days prior, but my girlfriend has witnesses who saw her place oil in the car two days before that. On top of all that, the ************* change sticker shows a date and mileage for a change that is far enough out that it is laughable. Even if the car was out of oil, isn't that proof that their solution from December was not enough?They have brought up that they can complete a combustion cleaning option for the low price (sarcasm) of $700, but they can't guarantee this will solve the issue, and my mechanic also states this is a band-aid solution. I then called the customer service line, which was very nice and listened to my issue, but they stated that it could be two to three days before I hear from them. That's just to hear from them, that is not even for a solution.

  Customer Answer

  Date: 05/08/2025

  The *** is #KM8JTCAFNF037500

  

  Business Response

  Date: 05/09/2025

  The *** provided is not a valid Hyundai ***. Please review and check *** so that *** can further assist. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2016 Hyundai ******** Sport with 24k miles. I maintenance the car regularly over years & kept ALL service records. Once the car reached ******* miles (coincidentally, the mileage at which Hyundai agrees to warranty the car) I had nothing but problems. seems their cars are not built to last past this time frame. many auto shops advised they see the same issues ************************************ I am having (including ***** I understand there will be some repairs on a vehicle with *******+ miles but I have not been able to keep this car out of the shop yet. Since March of 2023 I have had to:-replace the catalytic converter after a PO420 code -replace the purge valve canister after PO455 code (1st evap leak indication)-replaced fuel cap -replace the purge valve canister a 2nd time with PO455 code -PO106 code after induction/fuel service/cleaning -replace THE ENGINE after a P1326 known knock sensor detection problem (rod bearing) 3 MONTHS after a "NEW" engine was installed by Hyundai, I noticed an abnormal noise coming from the engine that -turned out to be a cylinder intake tappet that needed to be replaced inside the engine -again PO455 code indicating a large evap leak, replaced fuel cap a 2nd time with dealer cap -replaced the vapor *************** valve solenoid, light came back on -again PO455 code, replaced fuel tank filler neck -now PO456 code now indicating a small evap leak -paid dealer 3 hours of labor @ $200/hr to find out issue with the leak, multiple tests performed, dealer unsure of source, completely reset computer -check light came back on, will have to spend more money at dealer to find leak -ALSO, an alarming noise is coming from the engine as of March 2025 which means there is another problem with the "new" engine that Hyundai advised THEY WILL NOT COVER. IF YOU WARRANTY AN ENGINE & THE ENGINE YOU REPLACE IT WITH IS BAD, YOU HAVE NOT RESOLVED THE ORIGINAL ISSUE (BY PUTTING ANOTHER BAD ENGINE IN THE CAR)fix the bad engine you gave me &

  Customer Answer

  Date: 05/07/2025

  VIN#*****************

  

  Business Response

  Date: 05/09/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact.
  
  The vehicle owner indicated they are seeking further assistance in the form of engine replacement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history and based on the evaluation, we have determined that Hyundai Motor America will not be assisting with the engine replacement.
  
  Specifically due to, the condition was caused by not completing Campaign 953 prior to malfunction.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 05/09/2025

  I AM NOT REQUESTING AN ENGINE REPLACEMENT UNLESS IT IS DETERMINED THAT ONE IS NEEDED. YOU ABSOLUTELY CANNOT STATE THE PROBLEMS ARE NOT DUE TO THE RECALL WHEN YOU HAVE NOT INSPECTED THE ENGINE/CAR TO DETERMINE A CAUSE. ARE YOU PSYCHIC? IF SO, PLEASE TELL MY THE CAUSE OF THE CURRENT ENGINE RELATED ISSUE. 

  AGAIN, THE QUESTION YOU ARE DISREGARDING IS, IF THE ORIGINAL ENGINE HAD A PROBLEM THAT REQUIRED IT TO BE REPLACED, AND THE ENGINE YOU REPLACE IT WITH (THAT YOU CLAIM WAS NEW) IS BAD HOW DOES HYUNDAI CONSIDER THE MATTER CLOSED? 

  YOU LITERALLY TOOK A BAD ENGINE OUT AND PUT A BAD ENGINE IN. 

  IF IT WAS NEW, WHY AM I STILL HAVING PROBLEMS AFTER SUCH A SHORT TIME PERIOD? IS IT HYUNDAIS STANCE, THAT THE REPLACEMENT ENGINE IS ONLY GOOD FOR A COUPLE HUNDRED MILES? 

   

   

  

  Business Response

  Date: 05/13/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.

  Customer Answer

  Date: 05/14/2025

  How can I respond? You disregarded me pointing out the fact that your mechanics never looked at my car to determine wether or not, the engine noise is related to the recall/service campaign...at this point it appears your response is the same no matter was gets said which seems to be the theme in all of your BBB complaints. This also explains why there is an enitre ******** group, ****** strong, dedicated to problems with your cars.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin No: ***************** ****, the Hyundai Motor America Executive Case and Communication manager (who conceals her last name, unlike other corporate case managers who shows their full names) sent me an email on 04/17/2025; a payment for a reimbursement for a month of rental car (please see attached doc), and a link to Zellepay. I clicked on the link to approve the request and collect the payment on 04/30/25; but I can NOT go further because of an email address issue. I called Zelle but they can NOT help me because the email address ************************* had already been enrolled on Zelle through my **********, there was something wrong with the email address. I checked my email on my ********** setting a lot of times, I accepted the payment request, but it can NOT go on the next step. **** *** have misspelled my email address on the Zelle payment form, that "may" be the reason of the email issue. I emailed **** that I can not collect the *** payment because of an email issue, if she could cancel the Zelle payment, since I have not collected it yet, and use my Zelle barcode instead for faster payment. In response she said: ""If you cannot accept the payment the only other way is to let the payment fail and then send you a manual check. If you want, we can do it that way, but it takes 14 days for Zelle to fail then another 4 - 6 weeks for the check to arrive. If it fails, I can send the check."" **** can call Zelle and just cancel the payment and issue me a check, that quick. This reimbursement rental payment has been going on for more than a month already, 04/01/2025, since my first communication with her. If I opted for a physical check that would take another 2 months!!!

  

  Business Response

  Date: 05/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the reimbursement for rental fees. We have been in contact with the customer and have confirmed they have received the payment for rental reimbursement in the amount of $905.62. The customer was having a hard time accessing the funds once they were received from Zelle. The customer was contacted on 5/8/2025 and it was confirmed the funds had arrived in the customers bank account.
  The concern that this case was reported on appears to be resolved.

  Customer Answer

  Date: 05/19/2025

  
  Better Business Bureau:
  
  **** (with no last name), the secretive and sneaky Executive Case Manager of Hyundai Motor America, who handled the rental reimbursement for our Hyundai ****** car, had made it harder for us, the customer, to collect the rental reimbursement, if not for the Better Business Bureau complaint and their help I won't be able to collect the funds right away. I'm glad that with the help of BBB, this matter has been resolved. Thank you, Better Business Bureau. 
  
  Regards,
  
  ****** ***** Mightiest
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to formally request assistance regarding ongoing, unresolved issues (2 problems) with my 2023 Hyundai **********************, purchased from Sterling Hyundai in *********, **********Transmission Issue Ongoing After Replacement:The vehicle does not shift into high gear automatically. I must manually paddle shift it to drive normally. Although the dealership replaced the transmission (with another broken used one that was suppose to be "like new"), the issue remains unchanged. Two service employees confirmed the problem during test drives, yet the vehicle was returned with the same issue and they stated they could not duplicate it and it was working as required and normal operation. So, the issue is not that they could not duplicate it, the issue is they could not pull the fault code. Therefore, they say, no code means no problem. Hyundai will not warrant the problems.Key *********** Malfunction:The key fob fails to lock, unlock, or start the vehicle. Sometimes I can access it using Blue Link, (if Blue Link is working) but then, the vehicle still wont start. A technician came to my home, observed the malfunction, and blamed the problem on my house. However, the same issue occurs in other locations, disproving that explanation.I have tried repeatedly to get these problems addressed through the selling dealer. Most recently, they told me I must contact the manufacturer directly to resolve the situation.I am asking Hyundai Motor America to contact me directly to discuss a *********** the past ***** months I purchased 4 vehicles, spending in excess of $125,000.00 from your company, and would really appreciate a personal call to discuss this in detail and get it resolved. Thank you for your consideration. I'm seeking a fair resolution, and I hope you can assist me in making this right. Thank you again.

  Customer Answer

  Date: 05/08/2025

   

  My VIN # is *****************.

   

  

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to Hyundai Motor America's National Consumer Affairs. We value our connection with our esteemed vehicle owners and regret the issues that necessitated this communication. The vehicle owner has requested further assistance concerning unresolved mechanical repairs related to the vehicle's transmission and key fob. After ***iewing the vehicle's repair history and p***ious communications, we have gathered the following insights:
  Key Fob Issue: A technical case was opened on February 1, 2024, where the customer reported that the vehicle failed to recognize the key's lock and unlock features on the door handles. The technician assessed the situation and confirmed that both the handles and the keyless operation function normally. This issue appears to occur solely at the customer's home, specifically in the driveway. The case was resolved and closed on February 19, 2024.
  Transmission Concern: Another technical case was opened on February 11, 2025, and closed on April 17, 2025. The customer indicated that the transmission does not automatically shift into the highest gear, causing the **** to *** higher unless manually shifted using paddle shifters. After verification and comparison with another vehicle, the technician noted this behavior as a characteristic of the vehicle's model. The *** was consistent at 2000 *** for that speed and load. The transmission fluid level was found to be full, clean, and without leaks, and no error codes were detected.
  Based on our assessment, Hyundai Motor America is dedicated to providing continued support to address the customer's concerns. We advise that if the mechanical issues persist, the customer should maintain collaboration with the dealership to find a resolution. Additionally, the customer is encouraged to contact National Consumer Affairs for further assistance. We appreciate the opportunity to ***iew this situation and regret that we are unable to offer a more favorable response at this time.

  Customer Answer

  Date: 05/19/2025

   
  
  May 19, 2025: Ref. Complaint #********
  
  
  Thank you for looking into this so quickly. I would like to offer this response.
  
  
  The fob does not work at other places besides my house. It fails randomly at many other places as well as I explained in my original complaint. I was stranded at *********** for about 20 minutes before I could get it open, then it did not start because it said the key was not present. (I have multiple pics of this at multiple locations.) I've showed them to ********* service writer, but that is as far as it got. The reason it happens mostly at my house is because I live here. Every trip I take starts from here, and will end back here. I have called the dealer when it happens so they could know about it, but they do not answer the phone. I leave a voice mail, but the service writer told me he does not listen to them, because he gets too many.
  
  
  In reference to the transmission not shifting into the highest gear available unless paddle shifted was seen and noted by ********* service manager, and their best technician with over 30 years experience. With multiple Hyundai vehicles (5) with this transmission, in my immediate family, my Santa **** is the only one that has this problem. Again, as stated in my original complaint, it is not that it is not broken, it is that ********* computer can not find a code. Just because the code is not visible, does not mean everything is working perfectly.
  
  
  Thank you again for your kind consideration.

  

  Business Response

  Date: 05/22/2025

  Thank you for giving us the opportunity to further review the situation. While we empathize with the customer's concerns, ********************** upholds its initial position on this matter. We regret to inform you that, unless new information is provided, our stance will remain unchanged.
  We truly sympathize with the customer's situation and stand by the decision previously communicated. Unfortunately, we cannot offer a more favorable response at this time. However, if additional information becomes available, we welcome the opportunity to reassess the situation.
  Additionally, Hyundai Motor America is committed to assisting with any ongoing unresolved issues and is ready to offer support through our **************************** Please feel free to reach out with any new information or questions

  Customer Answer

  Date: 05/24/2025

   

  The dealer (service manager and lead mechanic) has witnessed the two problems with me present, and agreed it is not working properly, and they did their best to make repairs.  However, because their testing equipment is unable to "see" the problem, they report to you all is normal.  With 5 of these vehicles in my immediate family, I know this Santa ***** is not working properly.

  You mentioned I can use the *************************** for further help.  I thought I completed that step with Hyundai already, as I have several case numbers, and multiple representatives.  So, please advise how I proceed with this step if I need to do it again.

  Also, I was told by a Hyundai representative that I could use arbitration, the lemon law, or buy back option.  How do I proceed with this?  Thank you again for your consideration.