Reviews

This profile includes reviews for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hyundai Motor America has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

Review Details

• Review fromKelly M

  Date: 10/08/2024

  1 star
  Hyundai as a whole should be ashamed of themselves. I have a 2017 Hynundai ****** that has had the same issue since 50k miles.Oil gets into the combustion chamber and fouls the spark plugs. I'm currently at 101k miles and this is the 7th time the same problem has happend. SEVENTH.I took my car to ********** Hyundai the first time this happened. They said they didn't know what was causing this.There are social media groups with 100s of people talking about this same problem. Sounds suspicious that they didn't know what was going on.Instead of telling me then that to fix this problem I would need a whole new engine (Which isn't covered under warranty because in Feb of 2022 by 2017 car was already too old to be covered under warranty- even though Hyundai made a defective engine.)Tuscaloosa Hyundai was perfectly happy to take my money for this same problem MULTIPLE times- giving me hope that "Maybe the next time they will replace the engine". Even said the new standard is to get the combustion chamber cleaned every 6 months ($600 charge twice a year!?!?!).Do yourself a favor and just don't buy Hyundai. They are an unethical company- and make defective engines, gladly letting local dealerships profit off your misfortune to have ever bought a Hyundai.Tuscaloosa Hyundai- I challenge you to do better as a company to fight for your customers who end up with these defective engines. I'm 1000s of dollars down, can't afford to keep making these repairs and still owe on a car that was never made to last past 100k.

• Review fromBrooklyn P

  Date: 10/08/2024

  1 star
  I purchased a 2013 Hyundai ****** Hybrid in November of 2022. The vehicle stalled out in December of 2022. I did not receive the car back until February of 2023. The Vehicle stalled again at the beginning of May of 2023 and then returned at the end of May 2023. The vehicle then stalled out again and returned to the service center in June of 2023. The vehicle was returned at the end of July 2023. The vehicle stalled again and returned to the service center in December of 2023. Then returned in May of 2024. The vehicle stalled again in June of 2024. The vehicle stayed in the service center until October of 2024. Within less than 2 years of ownership of this vehicle it has been in a service center 13 of the 23 month Ive had it. All the service that the vehicle has been in the shop for have been time consuming, major service. Fortunately, majority of these service completed have been covered under an extended warranty I opted in for in at time of purchase. Unfortunately, my warranty company has since dropped me from my policy due to the unpredictable and rising cost to continue repairing the vehicle. Since this last service has been completed, my service center has provided me with a list of more major highly recommended service that still need to be completed. I had an open case with Hyundai Motor America ************************************ about the ongoing failures of this vehicle. My case has recently been closed with the offered solution of going through a dealership to trade it in or test my luck with the vehicle in its current state. Based on previous quotes provided from Hyundai dealerships the car has negative equity. I have repeatedly expressed to my case manager my concern for the safety of my family and myself in this car being that all of the time it stalled out I was actively driving.

• Review fromLaura G

  Date: 10/03/2024

  1 star
  Unfortunately I have to give one start however I do not believe it is warranted. I bought my 2021 Hyundai ****** brand new and it has been dealership maintenance when it comes to all aspects of service and maintenance. In the past 5 months I started to have the car randomly be in what is said to be hibernation mode. I have come out to the vehicle and it is completely unresponsive. I have had to manually unlock my car and hit the 12V reset button to have it function again. I recently took into the dealership for this issue and the lithium battery is swollen. This is a know issue and frequent complaint, and the kicker is I was told by the dealership it will take at LEAST 6 months for the battery to come in. They placed me in a loaner which is incomparable to what I pay for each month. I do not have a like for like vehicle and upon see if I could trade it in they low balled me over $2,000 because they will have to wait for the battery. So do I! This is such an unreasonable amount for time for the consumer and they have offered no long term solution. I am so disappointed in Hyundai after being a loyal customer for 13 years!

• Review fromJontavius B

  Date: 10/01/2024

  1 star
  I had a recall on my engine done in May. The company told me I would be reimbursed for my rental, during the time of my car being fixed. It is now October and my reimbursement was approved in August. I have yet to receive any form of payment that was incurred while Hyundai was fixing the recall issue and the amount that was approved, was only half of what it cost me to have the rental. This is completely unacceptable and everytime I reach out to their corporate office, Im told it will be sent out soon . We have been given the run around and it seems their company is dodging accountability and not attempting to pay whats owed

• Review fromdinu A

  Date: 10/01/2024

  1 star
  I thought I'm the only one with a lot a issues on a brand new Hyundai.bought a brand new in 2022 Hyundai Tucson convenience package and I've went to the dealership at least 15 times will all different problems usually BIG .I have replaced the WHOLE MIDDLE CONSOLE because was flickering the driver seat because the leather was cracking,the rite blinker cover in the back because the water got in it and and took them the WHOLE DAY to do it it,had to replace the front 2 tires because the car was shaking and had to come back from ** with like 60miles and hour because was afraid something with brake and found out that the inside part of the tires deformed not sure why because I live in the city ,not a lot of bumps.AND THE WORST ARE CASE MANAGERS THAT DONT WANT TO HELP AT ALL!waiting for 5 WEEKS to speak to a case manager ,had one ******** ,vanished ,2nd ******* still waiting since last week to call , *************** to someone else if there is anyone above them I can talk and she said NO you have to talk to your case manager and they connect you to their supervisor,WOW!RIDICULOUS!!!never had this problem with ***** .I bought it because we need more space from the accord but most importantly because pandemic,they were the only once that have a few cars on the lot .too bad because the cars looks good but no quality and THE WORST CUSTOMER SERVICE!!!

• Review fromThomas C

  Date: 09/30/2024

  1 star
  So, call Hyundia of America on 855 number to start a complaint. 2 days later I get a call back from a 'case manager'Case manager asks for paperwork which took me a little time to find, and I send 5 days later.6 days later case manager calls to inform me she did not receive the paperwork. I informed her I had actually sent it the day before and while I was on the line she found it and told me she would get back to *****, 5 days later I try and call the CM and get voice *******, I call the 855 number again and am told the same status as before they are 'working on it'. The same answer I have been getting for weeks. So, I ask if I can speak with the CM manager, and I am told... get this. To speaker with my CM manager then the ** has to 'let me' speak with her manager. Crazy huh, can not complain about a CM because they never have to let you speak to their manager!!!And round and round you are sent. 6 weeks in the shop. No loaner, case manager doing nothing, shop doing nothing, calling and complaining only hands you a fidget spinner of bureaucracy. the WORST company I have ever had the misfortune of being forced to deal with. The we care about our customers is a BS line and the customer service circle jerk is ******** anyone even THINKING about buying into this company do so at the **** of know once the sale is done, you are on your own. The 10-year 100K mile warranty is not worth the paper it is printed on. What good is the warranty if you cannot get a vehicle fixed in a reasonable amount of time?I am so angry at this company and myself for believing in their BS.

• Review fromJoe P

  Date: 09/24/2024

  2 stars
  My 2018 Hyundai Metallic Gray ****** has peeling paint on the roof. Hyundai is completely aware of the problem from their factory in *******, where my car was manufactured, having extended the warranty, but for white cars only. Nevertheless, I tried to work through their customer service to have them cover the cost of ***air, starting in early June.The first appointment was at ******* Hyundai in *****************, **. Waited three weeks for an appointment on a Thursday, since that is when their body shop *** is there, only to have them tell me they wouldn't take the pictures and submit them to Hyundai. They recommended ******* Hyundai of Avenel, **. Called, waited three weeks for an appointment to take pictures, only to have the service advisor initially refuse to take them because his service manager wasn't present. This very poor experience is detailed on DealerRater, but they ultimately did take pictures, but then never submitted them!Three weeks later Maxon Hyundai of *****, NJ did take the pictures and submit them. Ultimately the claim was denied by corporate, and ***** refused to do anything about the paint. Maxon Hyundai is where the car was purchased.Four months of effort, and lots of unreturned phone calls from the case manager, who was generally not helpful at all. Nobody is willing to own what is clearly a factory defect. I am the original owner. The car was garaged much of the ******* general, the quality of parts and material that Hyundai chooses is substandard. I've had a clogged AC drain causing water in the dash, broken steering wheel buttons, and a faulty dealer brake ***air that caused loss of hydraulic pressure while driving. The warranty on the engine, which had a knock sensor detection recall, is useless with all of the other problems. Add to that the inability to obtain quality, timely service from any dealership near me, or even not near me, in **, and it would be sheer insanity for us to decide to own another Hyundai.

• Review fromJim G

  Date: 09/20/2024

  1 star
  2018 accent doing oil consumption test for the second time they do not want to honor 10 year ******* mile warranty car has ****** miles this is false advertising never buy another one they are crooks

• Review fromRyan E

  Date: 09/20/2024

  1 star
  Please do your research before buying a Hyundai. Their engines are c*** and youll just be throwing hard earned money into a continuing problem. I am a second owner of a 2016 Hyundai Sonata and noticed around ****** miles that I wasnt getting a full ***** miles after oil change. I would notice that after ***** miles, I would have to add 5qts of oil which is very unusual. When taken to a Hyundai, they denied me an oil consumption test for whatever reason and offer a top engine cleaning which does nothing to fix it. After about 12 spark plug changes, 60 quarts of oil, the engine cylinder crapped on me which means it needs a new engine. Although there is a class action lawsuit against Hyundai, they found it necessary to deny engine replacement. In conclusion, be smart and just buy a *******

• Review fromSarah K.

  Date: 09/19/2024

  1 star
  The promised customer service of ******** which purports to be a luxury vehicle company (a division of *************** is non-existent. Though they advertise dedicated ******* dealerships for a luxury experience, in reality there are a handful of these dealerships and customers are left with a single customer service line for the entire *************. On that service line, the representative told me that ******* would not fix a defective sunroof drainage tube on my GV70 that causes water to pour into the vehicle every time it rains. The interior ceiling liner is wet and mildewy from being completely saturated multiple times. Water has leaked into all the vents and openings along the back side of the vehicle as well, doing untold damage. ******* refused a repair claim of $450, which is not right. Not only are Customers promised luxury customer service and dedicated ******* dealerships for that service, but also this is a known issued documented in many, many, online automotive forums among people dealing with the same defective part.******* should fix the defective part and do a recall so it can be fixed on every vehicle.