We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Merchandise

Brownstone Resources LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges through MODERNLIFET ************ Bought 3 lighters on 12/09/24 that arrived not as advertised! Supposed to be rechargeable NOT butane. I was charged ***** membership fee (unauthorized charges). I was charged $98.96 for the inaccurate product. I've been calling for weeks now but never get an answer.THIS IS FRAUD! I just want a refund.

    Business Response

    Date: 01/15/2025

    We apologize for the inconsistency, we had a miscommunication with our affiliate regarding our product. We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 01/15/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a self defense product on January 2, 2025. The company subsequently charged me for the product as well as a a VIP membership which I did not order. I retained my original receipt for the product which clearly shows I did not order the VIP membership. I immediately emailed their customer relations, at the email address they provided, about the issue on the same date to rectify. I have company the phone number listed on my order receipt for their customer relations department since 1/2/25 five times and left five messages to call me but Ive never heard from them nor even had a missed phone call. I have emailed the company three times since 1/2/25 but have never heard from them. Ive done more research about this company and now I feel I have been scammed which I have reported to ******. As *** also found out, this company has a history of this behavior with the Better Business Bureau complaints and, even though they noted, they would rectify the problem, they clearly have them. Please, everyone be aware of this company and their practices. ***** *******

    Business Response

    Date: 01/13/2025

    We apologize for the delay in communication, we have been overwhelmed with inquiries due to the holidays. We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 01/13/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    I will add that this business and their practices are utterly despicable. It is only the customers that fully lodge a complaint with a Better Business Bureau are cared for. I believe a vast number of customers are scammed by this company and never receive the proper compensation they are due. ***** on this company and their deceptive and corrupt practices. Please avoid this company at all cost.

    Regards,

    ***** *******

     


  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/18/24, I placed an order for 2 portable heaters. I realized w/in 15 minutes that they were not the items I wanted so contacted the company immediately by phone, and of course, every time I have called, no agents available. It says leave name and phone #, which I have and no response. So I immediately emailed to cancel order and explained why. I have now emailed company *** and always get the same scripted message that they will are working hard to respond to all inquiries asap. No response. I have copies of all emails and dates and in my last email, I told them that I was contacting you. Meanwhile, the heaters that I attempted to cancel multiple times arrived and I have not opened pkg. I would like them to reimburse my $, plus pay shipping to return.

    Business Response

    Date: 01/08/2025

    We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 01/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *******

     

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a portable heater from Brownstone Resources last month and gave it to my daughter yesterday as a Christmas gift. She plugged it into a wall socket but it would not stay plugged in. There was not a plug in the whole house that worked with this device. I would like to be credited $82.43 that I paid through ****** on November 27th.

    Business Response

    Date: 12/27/2024

    We have refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

  • Initial Complaint

    Date:12/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 lighters that were supposed to be no butane fuel required. Powered by USB. What I recieved was just 2 butane lighters.

    Business Response

    Date: 12/26/2024

    The order was refunded in full

    12/22/2024 04:05am By *** Nerizza ********* - Refunded - $3.99 Trans-ID: PAYID-M5S4LBA97B25167YD792033L

  • Initial Complaint

    Date:12/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a "Mystery Box" that I did not order. I read the reviews on the BBB and found this is a common complaint. I am frustrated that I have to defend my bank accounts from predators and knowing that many other people have to do the same because of some scam being run from a *** store amplifies my frustration and anger.

    Business Response

    Date: 12/26/2024

    order was refunded 12/22/2024 04:05am By *** Nerizza ********* - Refunded - $3.99 Trans-ID: PAYID-M5S4LBA97B25167YD792033L

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/30/24, I ordered 5 AutoAir pumps. No email confirmation of the order was received, but my credit card was charged $309.94 on 12/4/24. On 12/16/24, I left a message with Brownstone Resources detailing my concern and have not received a response. While I had been hopeful that the problem was due to a busy holiday season, I am very dissatisfied and feel I've been duped. I have contacted my credit card company to dispute the charge.

    Business Response

    Date: 12/19/2024

    The order was delivered by **** on 12/16. Here is the link to **** tracking *********************************************************************************************************************************

    Customer Answer

    Date: 12/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I appreciate your ability to get a status update from them and will consider this complaint resolved since the ordered items were shipped and received.

    However, I would appreciate receiving a copy of my order as I still have no documentation. This would be helpful in case any of the gift recipients do not like or need the item. Thank you.

    Regards,

    **** ******

     


  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two plug in heaters and they sent me 7. And I got charged two additional charges of ****** and ******.

    Business Response

    Date: 12/17/2024

    We have refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.
    12/17/2024 12:02pm - Refunded - $107.39 Trans-ID: PAYID-M5ILNJA1VW89039K5928763B


  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an air pump that indicated delivery in 2 - 5 days. It has been 8 days, I have not received my order it responses to my multiple emails and phone message.

    Business Response

    Date: 12/09/2024

    we apologize for the delay as we've had an influx of orders due to the holidays and orders were delayed. It is currently in transit, and it should be arriving this week. As a courtesy, we'd like to offer a $25 partial refund. would you accept? 

    Customer Answer

    Date: 12/13/2024

    I am disputing all charges with **************** and will get a full refund, and will then make a purchase of a similar product elsewhere. 

    Business Response

    Date: 12/13/2024

    No worries. We have refunded your order in full in the amount of $89.98. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 12/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *************

     

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three scopes for a phone to zoom in on far away objects. I thought I ordered the clips to hold them on the phone but I must have clicked the case instead. They will not let me purchase the clips because I misclicked. The scope is useless without them. I did not want to return anything, but if I can't order the clips, I have to. Their customer service is in a foreign country and they do not understand nor do they care. When I called, I asked for a manager and was hung up on. When I called back, it was an answering machine. I cannot use this product and they will not allow returns without horrendous fees.

    Business Response

    Date: 12/04/2024

    sorry for the inconvenience, we have relayed to fulfillment and they will ship out a clip to you today, should arrive before the end of the week. 

Brownstone Resources LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.