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Business Profile

General Merchandise

Brownstone Resources LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a portable heater on 11-6-24 - order number ******* for $58.94. This company was recommended on Oprah's Favorite Things list. The heater arrived, plug does not fit wall sockets and is not grounded. I was also charged a separate $9.99 fee by this same company for ???. This appeared as a second line item of billing on my **** bill. The instruction booklet is full of typos and appears like English is a second language which is fine but some sentences, etc. do not make sense. I've tried to contact the company but they do not respond to emails. I would like to return my heater and be reimbursed.

    Business Response

    Date: 12/02/2024

    orders have been refunded in full, please allow up to 7-10 business days. we do not provide return shipping label, please discard or keep the unit, no need to return. 

  • Initial Complaint

    Date:11/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Cosmic Globe from the company and received an email the same day indicating that the item was being shipped. Despite several emails to the company inquiring about the order, the item still had not been shipped on 11/20/24. I wrote the company indicating that the item was now useless to me as a birthday gift and requesting that they cancel the order. I received no reply to my request to cancel. They shipped the unwanted item to me 3 days later.

    Business Response

    Date: 12/02/2024

    the order was refunded in full. please allow up to 7-10 business days for the funds to return. 

    Customer Answer

    Date: 12/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Bellguard doorbell camera on 11/24/2024. While trying to complete the order a screen locked up and added something additional under a different charge not authorized by me. I never received a confirmation email of the order and had two charges to my card. Several attempts to contact the company to cancel with no response. I am working with the credit card company to reverse the charges. I need a full refund of both charges!

    Business Response

    Date: 12/02/2024

    The orders have been refunded, please allow up to 7-10 business days for the funds to return.

    Customer Answer

    Date: 12/02/2024

    Only one order has been refunded and awaiting the delivery of the second order. I will be rejecting the product upon delivery to receive the refund of the second order. You can refund the second order now.

    Business Response

    Date: 12/03/2024

    as mentioned in the previous response, orders have been refunded. Please allow up to 7-10 business days for the funds to return back to the original method of payment.,

    12/02/2024 01:35pm - Refunded - $62.98 Trans-ID: *****************

    11/27/2024 10:14am - Refunded - $28.98 Trans-ID: *****************



    Customer Answer

    Date: 12/13/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ******

     

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 ELECTRONIC lighters not Butane Also paid for shipping when I purchased them Got notification I owed ***** in freight Total BS operation

    Business Response

    Date: 11/21/2024

    We have refunded the order in full. Please keep or discard the products. 

    11/21/2024 02:16pm - Refunded - $98.96 Trans-ID: PAYID-M4WRY7Q34V3777342204664G

    Customer Answer

    Date: 11/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** C ******* Iii

     

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These are the transactions Sep 03, 2024 MODERN LIF *****_V41.94CAD Sep 03, 2024MODERN LIF 48.98_V68.50CAD Sep 03, 2024MODERN LIF 9.99_V13.97CAD I have not received an order confirmation email, or the package I ordered. Electric Lighter. I ordered one package at ***** USD. The other charges were added without my knowledge.I would like a full refund.

    Business Response

    Date: 09/23/2024

    The package is out for delivery today. Here is the link *******************************************************************************

    Order and shipping confirmations are sent automatically upon order and when the item ships. It was sent to *********************** 

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 9/16/2024 - Saw an add for glasses that you can adjust automatically. While researching it, my screen became locked and I couldn't get back to a working screen. I never placed an order but was charged 9.99 + ***** to my debit card.

    Business Response

    Date: 09/23/2024

    The orders were refunded in full. The funds will be returned to the original method of payment within 7-10 business days depending on the banking institution.

  • Initial Complaint

    Date:09/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The glasses you sold me do not work, I would like a refund.

    Business Response

    Date: 09/16/2024

    the order was refunded in full. please allow 7-10 business days for the funds to return

    09/16/2024 12:57pm - Refunded - $38.98 Trans-ID: ******************************

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Air Cooler Fan in on August 18th, 2024 and received it on August 23rd, 2024 but it was broken. Unable to reach the company for a return and refund. Working with credit card company to dispute the charge.

    Business Response

    Date: 08/27/2024

    the order was refunded in full. please allow 7-10 business days, please discard the defective item.

    08/27/2024 08:08pm - Refunded - $98.98 Trans-ID: *****************

    Customer Answer

    Date: 08/28/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11th June 2024 my credit card was debited. Lighters advertised that did not require gas. product supplied not as advertised,requires gas.

    Business Response

    Date: 08/21/2024

    orders were refunded in full

    08/21/2024 11:04am - Refunded - $89.96 Trans-ID: *****************
    08/21/2024 11:06am - Refunded - $29.99 Trans-ID: *****************
    08/21/2024 11:05am - Refunded - $9.99 Trans-ID: *****************



  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered power saver pro, the product does not work. I've tried calling during business hours and just keep getting a machine that tells me that nobody is there and hangs up. I was charged $128.96 for the power savers and another $9.99 for something I didn't order.

    Business Response

    Date: 08/15/2024

    We apologize the products did not meet your satisfaction. We have refunded your order in full. The $9.99 order was a mystery box offered at checkout. Not to worry, we have refunded that as well. Please allow 7-10 business days for the funds to return to the original method of payment, sometimes it arrives much sooner. Below are the amounts and the transaction ID for the refunds. Please keep or discard the units, no need to return. 

    08/15/2024 09:52pm  - Refunded - $128.96 Trans-ID: *****************
    08/15/2024 09:52pm  - Refunded - $9.99 Trans-ID: *****************


    Customer Answer

    Date: 08/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Brownstone Resources LLC is NOT a BBB Accredited Business.

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