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Business Profile

General Merchandise

Brownstone Resources LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was advertised as a home air purifiers but when recieved it was only a small desk top unit to use with a cord for charger or attached to laptop. I bought a name brand house purifying unit x 2 from Amazon since for half the money involved here. When I phoned immediately upon receiving it I was told to ship it back and give the the tracking number and upon its reciept the would immediately give me a refund . Also I was given a different address to return it to than the issuing address. I have sent emails attached to the original confirmation one I received, also numerous calls which go to a phone number only giving a constant busy signal. I've tried a secondary phone number and left a voice msg but now the voice mail is full.

    Business Response

    Date: 08/09/2024

    the order was refunded in full, please allow 7-10 business days for the funds to return back to the original method of payment. No need to return the product, please keep or discard.

    08/09/2024 11:12am  - Refunded - $134.96 Trans-ID: *****************

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Essential purifiers on July 13 2024 and have not received it. Their Email address no longer works and customer service said It shipped but **** says never sent. Today, no one is at ***************** Please refund.

    Business Response

    Date: 08/08/2024

    This customer has been refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment

    08/08/2024 06:39pm By - Refunded - $211.81 Trans-ID: ********

    Customer Answer

    Date: 08/09/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/24 Debt card charged $9.99 then on 8/6/24 charged again $38.98. Called them to ask why the card was charged and could not find any account associated with name or email address. And since it was already delivered there was nothing they can do. The delivery was made over ***** miles from my address and over ***** miles from there company. Never heard of this company until today and never ordered anything from them. When asked about order details they would not say other than the state that it was delivered to which was *******.

    Business Response

    Date: 08/08/2024

    We apologize for the inconvenience. We'd love to refund you in full, however, we are unable to find a match with your information on the complaint. Do you have another email or a joint account owner? Or, if you could provide the first 6 digits and the last 4 digits of the card used, we could locate your order and investigate and refund.

    Customer Answer

    Date: 08/08/2024

    I have already been incontact with your company the day on 8/6/2024, and I quote "the delivery has already been made and there is nothing I can do in terms of a refund because it's considered a lost item. And the card was put in manually on our website. And we have no way of telling if it was you or not." My response to the company was "what was the name on the order?" Which you would not say. Then when I gave the name on the card and asked if it match the name on the order which the company response was "no it doesn't match", then the company went further to insinuate that the card information was given out by the card holder. The card information was never given to anyone nor was it saved to any device or auto payment. To which the company said that the card holder will have to take the charge up with the bank. The card has been canceled and gave the fraudulent charges to the banks fraud department. 

    Business Response

    Date: 08/12/2024

    We're trying to locate the order for you to issue a full refund but we're unable to with information given on the complaint. perhaps the card information was compromised. If you submitted a chargeback with your bank institution then they should be able to refund you the funds. 

    Customer Answer

    Date: 08/15/2024

    The card was canceled, but the business needs to step up their fraud detection and stop allowing purchases to be made when no details matches the recipient to the cardholder. 

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three portable mini-cooling systems for elderly relatives (to use during hurricanes) but received only one and two blackout curtains, which I did not order. Upon inspection the one cooling system appears to be cheaply made and does not resemble at all what was advertised. I want a full refund and will happily send these items back to the company.

    Business Response

    Date: 08/07/2024

    The customer's order was refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment. No need to return, please keep or discard the units.

    08/07/2024 02:35pm - Refunded - $209.96 Trans-ID: ********

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged on July 8 , 2024 on my credit card. They refunded the $9.99 charge on the same day. I have not ordered from them. They should refund $98.98 to my credit card.

    Business Response

    Date: 08/02/2024

    This customer filed a chargeback with their credit card company and have already been refunded.

    07/30/2024 01:57am Refunded - $98.98 Trans-ID: ********

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30, 2024 I ordered a portable battery powered ** unit from Modernlifdtrend for $89.99 plus $8.99 shipping. On July 1, 2024 there was a charge on my credit card from Modern Life Trend for $9.99. On July 3, 2024 there was another charge on the same credit card from Modernlifet for $98.98. I have not received the ** unit or any correspondence from Modern Life Trend. I cannot find a phone number or other contact information from the company. I want either the ** unit for $98.98 and a refund for the extra charge of $9.99, or a complete refund of the $108.97

    Business Response

    Date: 07/12/2024

    The $9.99 was for a Mystery box opted in at checkout. we have refunded it for you, please allow 7-10 business days.

    The AC unit is in transit, scheduled to be delivered on Monday, 7/15/24 below is the **** tracking

    *****************************************************************************************************************************

    Customer Answer

    Date: 07/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gives me a very bad headache and I'm nauseated.

    Business Response

    Date: 07/09/2024

    sorry to hear. we have refunded the order in full. please allow 7-10 business days for the funds to return back to the original method of payment.

    07/09/2024 03:44pm - Refunded - $116.21 Trans-ID: *****************

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered glasses. Credit card bill shows Merchandise of $19.99 x 2 and $43.98 x 2 for a total of $127.94. I IMMEDIATELY emailed them to tell them not to send duplicates of order. Very unfriendly response. I told them to give complete refund and I would refuse package and send back to them. Husband accidentally opened box, so we paid to return the package. It came back marked "No Such Name"!It was addressed exactly as the box it came in - RCG @ ********************************************. It seems from reading your files here that they have used this ploy on others. I am continuing to request refund and once again return the complete order.

    Business Response

    Date: 07/01/2024

    Were the orders under a different name, email? or have the order ID? We're more than happy to refund in full but unable to find the order under the info in the complaint.

    Customer Answer

    Date: 07/03/2024

    The company asked for the Order Number.  It is "#******* ********" - in the name given on the phone with them as well as the order - ***********************.  I would appreciate your passing this message along to Modern Life Trend since my communications with them have been less than pleasant.

    We have now paid twice to return the glasses to them.

    Thank you.

    **************************
    ************

    Business Response

    Date: 07/05/2024

    Thank you for providing the order IDs, both orders were fully refunded. Depending on the bank, it may take 7-10 business days for the funds to return to the original method of payment.

    07/05/2024 11:06am - Refunded - $43.98 Trans-ID: bnr4b6wk
    07/05/2024 11:06am - Refunded - $19.99 Trans-ID: 5250mpmk

    Customer Answer

    Date: 07/08/2024

    They have refunded only half of the money due.  It was a duplicate order!!!

    Business Response

    Date: 07/25/2024

    This customer was already refunded in full as of 7/14 totalling $127.94

     

    07/12/2024 05:13pm By ************************** - Refunded - $43.98 Trans-ID: ********

    07/14/2024 09:53am By ******************************* - Refunded - $19.99 Trans-ID: bwdsgqfr

    07/05/2024 11:06am By *********** - Refunded - $43.98 Trans-ID: bnr4b6wk

    07/05/2024 11:06am By *********** - Refunded - $19.99 Trans-ID: 5250mpmk

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Four charges from Modern Life Trend and Modern Life T are being disputed because I did not order all of these items. ModernLifeTrend refused to cancel these fraud orders and refund my money. They shipped the items AFTER I called them and advised they have frauded my card card and told them to ship nothing to me and refund all charges back to my card.They shipped a box of stuff. I asked them for a free return label to return these items I did not order and they refused.

    Business Response

    Date: 06/28/2024

    the customer is placed multiple orders on our website by entering in all pertinent info such as billing, shipping, credit card info. customer claims unauthorized charges, however, all the information entered matches the information customer provided in this complaint (name, address, email address). The customer has filed chargeback already with their credit card company. the customer can keep or discard the product, as they already received their funds back with the dispute. 

    Customer Answer

    Date: 06/28/2024

    My credit card has only issued temporary credit pending investigation.

    Again, Simply issue a free return label and I will be happy to return these items.

    I purchased one item only, then the card exploded with charges and Discover called me to make sure I was making these purchases and I was not.

    I contacted Modern Life Trend right away on 15 June 2024 and told them to cancel the orders...ALL of them......refund me and do not ship.

    Modern Life Trend shipped anyways.

    I asked for a supervisor to contact me twice when I spoke with "******" at Modern Life Trend. I never got a call back.

    Business Response

    Date: 07/01/2024

    We are awaiting the results of the chargebacks filed. Until the case is resolved or dropped, we cannot refund on our end because if we refunded and the chargeback case resolved against us, we would be refunding 2x. If the customer wants to drop the chargeback case and send us proof, we'd be more than happy to refund in full. 

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What did I pay for? Never heard of this business....

    Business Response

    Date: 06/14/2024

    The order placed was for a Spy Lens Camera, placed on 5/26/24. The order was delivered on 5/31/24 in the mailbox.

    *************************************************************************************************************************

    Customer Answer

    Date: 06/16/2024

    Hello, upon further review of my statement, I was charged twice for 54

    Business Response

    Date: 06/17/2024

    we received 2 separate orders. due to same information, we shipped them in 1 package, which was delivered.

    If the 2nd order was made an error, we can refund the order. Please let us know if it was made an error. 

    Customer Answer

    Date: 06/20/2024

    I did not knowingly order or receive any kind of spyware but will end this by paying 1/2 of the total cost to rid myself of this issue.

    Business Response

    Date: 07/12/2024

    This was a purchase made for our Spylens camera, made on 5/26 and was delivered to the mailbox on 5/31/24

    ****************************************************************************************************************************************

Brownstone Resources LLC is NOT a BBB Accredited Business.

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