Reviews

This profile includes reviews for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kia America Inc has 8 locations, listed below.

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  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

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  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

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  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

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  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

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  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

Review Details

• Review fromJosh N

  Date: 02/15/2023

  1 star
  On 4/2/2022 our 2013 *** ******* left ** stranded 3 states away. Of course it was a Saturday afternoon and all the **********s were closed. After some searching we figured out it was the knock sensor that had a recall on it that was preventing our *** from going above **** RPMs. We called a *** ********** in ********** after the help line was of no help, and we figured they might be open yet with the time change. They told us we had to get it to a **********. So we pushed the vehicle over an hour to the nearest ********** in **************, ** and dropped off our vehicle after having to stay the night to get a rental car. The ********** alone was a nightmare to deal with I wouldn't recommend them either. Everyone told me that the rental would be covered as long as it was involving the knock sensor. After 3 weeks at the ********** of them "forgetting" to schedule ect, they finally called and said it was the knock sensor and it just needed an update and I would be ready to go. We drove down there that weekend and swapped out vehicles. When contacting *** it was nothing but s**** **** My case was never sent to where it needed to go, they had incorrect information on me, ect. When I would get someone that that sounded like they knew what they were talking about the call would get dropped. Long story short, *** didn't want to cover any of my rental expenses. They were using the excuse that I had other work done at the ********** besides the recall work. Like I took the vehicle to ******** to have work done. I demanded to talk to a manager and they finally agreed to cover a portion of my rental expense, nothing on the $200 room we had to rent because nothing was available. Today is 2/15/2022 and I finally got my check of $485 to help cover my $1,492.60 in rental expenses. The knock sense has even gone off since we got it back and left us limping home from a 2 hour drive. This company took just over 10 months to reimburse me 25% We were looking at another ***, not anymore.

• Review fromLakeisha J

  Date: 02/06/2023

  1 star
  I purchased a 2022 kia ******** in October 10/20/2021. April 2022 I began to have issues in with the car . Notified ************** in ******** , ** and I had it towed to them 3 times. The 3rd time I had it towed they finally figured out the issue and stated I should not have any more problems this occurred 9/2022. Friday 2/27/2023 at approximately 3:30 pm I got into my car to go home from work and it wouldnt start . I had to get help to get it jumped so I can make it home . I notified Kia ******** assistance I got no response and I also called the nearest Kia ********** and they told me If I have it towed to them they will not touch my car because they are backed up . Car sat for a week and I had to get a rental which cost me $430. I called ************** in ******** they told me to come up there at 3:00 pm on 2/4/23 and they will take care of me and get me in another car . I jumped my car and drove to ******** for nothing ! They did not keep their word and I left with my lemon! . I was misled and they offered to trade my car in for a telluride but I had to pay $58k for it. I SHOULDNT be paying ANYTHING this is not my fault I was sold a lemon !!!!!!! I AM A VERY UNHAPPY CUSTOMER. I purchased a new car to avoid problems such as these ! .Im still highly upset . I will be seeking legal advice ASAP if this issue is not resolved .

• Review fromJennifer R

  Date: 02/02/2023

  1 star
  Engine seized up and *** decided that it was not covered by the warranty because a recall/product improvement was not performed. Sending a product improvement notice should not absolve a company of responsibility for a defective product. For whatever reason, I did not receive this notice and now I am being told it's my fault that my engine failed because I did not make repairs, of which I was unaware. After numerous calls to *** representatives, both service and consumer affairs, I have hit a wall. I am the second owner of this vehicle and purchased it through a reputable dealership. I have taken care of it for 3 of its 8 years and it only has ****** miles on it. I bought it because the Soul had good reviews and my budget requires a low-maintenance vehicle. I will not be able to replace this car based upon the repair costs quoted to me by *********** representatives and do not have alternate transportation. *** has left me in a very bad position. If I had known I would need a new vehicle in only 3 years, I would have purchased a different brand.

• Review fromPatricia C

  Date: 01/26/2023

  1 star
  In May 2022, my 2020 Telluride was making jerking movements when shifting. I took it to the dealer and after several weeks they told me it would need a new transmission. About a week after being told this, we received a call from KIA Americas that we needed to rent a car because it was going to be a while for our car to get a new transmission. They told us we would have to pay for it and they would reimburse us. We got a rental and after about two months, I could no longer afford it. A friend that runs a car dealership told us that he was buying the customer's cars from them because they can't get parts either. We asked our dealer if they would be willing to buy ours from us so that we could get a new car and they agreed. We then turned in the receipt from the rental company after we turned it in and they sent us a contract stating they would reimburse us the $2500 it cost us for the rental. I signed the contract on 9/20/22 which stated it would take 45 days for them to process. About a week before the 45 days were up, they sent an email stating they did not get the signed contract which was a lie. My husband showed me the email clearly showing the signed contract. They sent a follow up email on 10/31/22 that they now had it and it would be another **** weeks to process. The 10 week **** would be around 1/9/23. On 1/2/23, we received an email asking us for the repair bill from the dealer. They knew we didn't repair it, that **********. Another stall tactic. On 1/12/23, they stated they had everything they needed and would email us when our check was being mailed. Probably another lie because we have yet to receive any communication that our check is being sent. I don't understand a company with billions in profit that 1) doesn't send a transmission to fix my car when they were making new ones instead and 2) doesn't send the money they agreed to pay us. I will never ever buy another *** as long as I live. I love the car, but I hate their customer svc or lack of.

• Review fromEdward L

  Date: 01/18/2023

  1 star
  I am writing about my 2016 *** ******* recall on the tow hitch harness that can catch fire. Since September 2022 *** knew of the fire hazard because of the faulty tow hitch harness. On November 11, 2022 I received the letter from *** informing me to park my car outside of my garage because of the danger of the tow hitch harness catching fire while parked or driving. I called *** 12/2/22 & left a message on ***** Centers phone, **************** phone. I called *** ******** care & spoke to Precious, (that is what she told *** ***** said that *** does not have a solution for the tow hitch harness. I checked with my dealer in ************ on December 29, 2022 (the soonest I could get an appointment) & was told that my ******* has the defective ************* does not have a solution. To this date I have not been informed that *** has resolved the problem for replacing their defective harness, nor has my dealer. I called corporate ******** care on Jan 12, 2023 & they said that *** does not have a solution. I informed *** ******** care rep that I would immediately like to replace ***s harness with a third party harness from U-haul & be immediately reimbursed the full cost from ***. They said that *** will not do that. I dont appreciate the fact that I am putting my family, friends, house or other families in danger of injury or death because of my ******* catching fire while parked or driving or another *** ******* catching fire on the road & running into me or my family. U-HAUL TOLD ME THAT THEY CAN REPLACE THE *** HARNESS!!! WHY IS *** ALLOWED TO HAVE CUSTOMERS RIDE IN VEHICLES THAT CAN CATCH FIRE AS OTHER VEHICLES HAVE DONE SO IN THE PAST!!!Also, *** ******* & other models have a problem with their motors, the engine uses or ***** ********* *** says it is NORMAL TO PUT 1 QT OF SYNTHETIC OIL IN THE ENGINE FOR EACH **** MILES!!! iIT IS NOW ACCEPTABLE TO PUT UP TO 4 QUARTS OR MORE OF OIL BETWEEN OIL CHANGES!!! THAT'S B.S. DON'T BUY ANY ***!!!

• Review fromMegan A

  Date: 01/18/2023

  1 star
  On December 13, while on my way to work, I noticed a strong burning smell inside my car (a 2021 *** ********** which I have been leasing for less than 2 years). A few moments later, I realized there was a visible amount of smoke coming out from underneath my drivers seat. I immediately pulled over and shut the car off, but the smoking inside the car continued for about 30 more minutes, and did not stop until my roadside assistance driver disconnected the car battery. My car was then towed to the dealership (*********** in ***************, **). I went there to retrieve a few items from it 4 days later, on December 17th. As soon as I opened the door, the smoke smell was overwhelming. It had clearly permeated the entire interior of the car, as well as the few items that I removed. Upon inspection by the engineering team, Kia America determined that the problem was isolated to the seat and only the seat would have to be replaced. I have tried to make the point to the dealership service rep, as well as my consumer affairs rep at *** that while the problem originated in the seat, the whole car was affected. I have reached out to them nearly every day and have gotten nowhere with this matter. They continue to insist on replacing solely the driver's seat. This was a major mechanical failure on a leased car that is covered under a warranty, and I am requesting that *** provide me with a replacement of the car. I have 2 young children and I am concerned about the health implications that *** be caused by exposure to possibly toxic elements from smoke, embedded in the entire interior of the car. Meanwhile it has been over 5 weeks since that Ive been without my car, and this does not seem to be resolving any time soon. I have since filed a claim with the Auto Line through the BBB, and my status is pending.

• Review fromMc V

  Date: 01/17/2023

  1 star
  Zero stars 2015 sportage ex with multiple recalls breaks down at ****** miles. It's still under ******* powertrain warranty . The gaskets blew and boiled the radiator dry. Stranded in the highway. *** won't stand behind their product. Worst company ever. Just paid it off...I'm not replacing the engine. *** should.

• Review fromJoy D

  Date: 01/16/2023

  1 star
  Do NOT give *** the time of day!!! This last 6 months has been h*** on earth, because of them. I bought a brand new *** ***** and within a few months was hit by someone com*** into my lane on the highway. The police cited her, and her insurance paid out. The check sat on their table for months, because her insurance company kept try*** to give it to ***, but *** literally would NOT accept it! Insanity! Before I fired my lawyers, they were on the phone with them, the other insurance company reps were on the phone with them, and even the guy I bought the car from said he regrets represent*** *** in any way, after HE was on the phone with them. I was able to hold my tongue, but the other people I was 3-way-*** with, cussed them out, because they got so frustrated. They would answer and when they heard it was us, they would just put the phone down, or they would send us in circles. They even admitted that they had all the necessary paperwork, but no one would move on it. All of this is supposedly on a recorded line too. Sooo crazy!!! The crash happened July 30th, and they refused to accept payment until the first week in January. I had to call so many times and put up with their nonsense for hours each time. Thank God, the last time I called, there were signs of intelligent life! In addition, they ruined my credit -- dropped it by 100 points, because they kept charg*** me as late, when they were the ones not accept*** payment. I pride myself on not miss*** payments at all -- never missed one! They ruined that. Now I have difficulty find*** hous***. That's what I have to fight next. And guess what? There's no number to call about credit disputes. It's just a P.O. Box. Now I have a ****** lol...didn't like the Soul anyway, because it always felt like it might tip over on turns. It's cute, but not worth the hassle, believe me!

• Review fromWagdy A.

  Date: 01/12/2023

  1 star
  *** is worst company I've ever dealt with.I paid off my lease on November 2022 and till now January 2023 I didn't receive my car title yet. I've been calling customer service almost everyday and each time the representative tells me different story about why my title is not sent. Everytime I called I've been giving confirmation number for my request which is sending me the title. When I called again to check on my request I've been told either the confirmation number doesn't exist or the request is under review. And until now nothing changes, I can't drive the car because the registration and license plate aren't under my name. Overall it's the worst experience I have ever had, I don't recommend to anyone.

• Review fromCaitlin H

  Date: 01/02/2023

  1 star
  Too bad they dont have negative stars. *** and their roadside assistance is ATROCIOUS. Ive been sitting here with a flat tire for 3 hours. A tow truck already showed to but had to leave because *** didnt submit the claim correctly so he had to leave. I cant get ahold of any ACTUAL people to find out when my car is getting towed and Ive called 5 times. The biggest part about this is the simple fact that new kias dont have spare tires. You cant even change them yourself either or else youll vOiD yOuR wArRaNtY very angry and VERY ready to trade my five month old car in for something that will actually have a spare tire. NEVER getting *** again