We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Reviews

This profile includes reviews for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kia America Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.1

    Average of 255 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Melody F

      Date: 05/03/2024

      I am very disappointed, what happened to this dealership?? I was told one thing and what to do for a payment I could make without a trade. I am then told, that now I down payment and a trade oh and my payments are 200 dollars more? where is the communication here people!! talking with a supervisor does not solve anything and they won't help you come up a solution to get you into a car, it's him saying ""It's a matter of fact" and when did plates cost 400 dollars?

    • Kelly B

      Date: 04/29/2024

      Purchased a *** ********* from Car pro *** in ****************. My nightfall trim is chipping off and they refuse to fix it. The district part manager refused to fix the trim. Even though it should be under warranty. The district parts sales manager. Is claiming it happened by outside influence. Even though the trim is a known as faulty material. The worse company I have ever dealt with. Shame on them and their horrible customer service. Wont buy another *** for this reason.

    • Cynthia M

      Date: 04/24/2024

      I bought my 2017 Kia ***** 5 brand new in 11/2017.. I need a new engine which they are declining under warranty since I was unaware of the update, they said they sent out to me to have done on my car. So here I am with a car with less than 108k miles on it that needs a new engine out of my pocket which they stated is going to be over 6K. I am better getting a new car and it WILL NOT be a ************ I took care of my car and did everything right to keep it up...THEY ONLY CARE ABOUT THE MONEY AND NOT THE CUSTOMERS AT ALL!!!!!!!!!!!! NEVER TRUST *** PRODUCTS!!!!!!!!

    • Nathan S

      Date: 04/24/2024

      2023 Kia ********** 2500 miles begins to rattle. Headliner still not fixed after 8 attempts (horrible horrible rattle). The also had to replace the rear drive train at ***** miles and I didn't have the car for 57 days. Then the rear shocks failed. $60,000 dollar car, falling apart at 2500 miles. *** in BBB Arbitration for months. *** refuses to respond to BBB arbitrator. About to get a default judgement. Could have all been avoided with a competent factory repair mechanic....

    • Josie P

      Date: 04/19/2024

      2012 *** ****** HYBRID. FOR THE 5 YEARS MY GASKET IS LEAKING .ITS SMOKING WHILE IM DRIVING ENGINE LIGHTS ON , WAS TOLD I HAVE TO PAY DISPATE THERE IS FREAKING RECALL ABOUT ENGINE..CALL *** CORPORATE OVER A YEAR AGO.TOLD ********************** DEPARTMENT MANAGER MY GASKET IS LEAKING BUT HE JUST BLOW ME OFF. NOW IM TAKING TO COURT

    • Michelle G

      Date: 04/16/2024

      I purchased a 2023 *** ******** and the strips on the roof have been coming off Since I purchased it . I cant even run it thru a car wash . I have complained to *** ********** since I purchased my car and they did nothing about it but tell me the part was on back order and never called me back . A year later its a recall and I have now been back and forth to the ********** with the new part being replaced only on one side when I have issues on both. After I got home from the replacement and noticed it coming off I went right back to the ********** to be told there is nothing they can do but reorder the part and keep replacing it but not to worry I have plenty of warranty so my options are to just keep coming back or reach out to *** for money toward a new vehicle! This info came from a fill in service manager named ***** in ****************************** who did not care at all with no customer service skills . What makes him think I paid 40k for a brand new car to spend my days off in a ********** replacing the same part over and over or that I would ever purchase a 3rd *** after this poor experience. . I have been back and forth to *** about 6 times over this issue and will have to go back again next week BUT not to worry if this one doesnt work according to ***** Ill just keep coming back because thats his solution due to my warranty still active .

    • Michael F

      Date: 04/13/2024

      Struggling with my *** *** since purchase, Ive faced a saga of issues from charging malfunctions to coolant system failures. Efforts to resolve these through *** have been met with repeated, ineffective fixes and a series of inconsistent communications. Despite invoking Lemon Law for a clear path to a solution, the responses from *** remain unsatisfying, with no decisive action. Now over 60 days without my ***, I continue to push for a fair resolution, reflecting my rights as a consumer. This isn't just about a faulty car; it's about the ******* pursuit of customer satisfaction and corporate integrity. My journey is a ***** illustration of a process as stalled as my vehicle, calling for *** to step up and deliver on their promise.

    • Gonzo G

      Date: 04/08/2024

      Terrible and doesnt honor their warranties!! S***** corporation! Go with ****** over these dummies!!! *** customers deserve better than what *** offers!

    • Darlene G

      Date: 04/02/2024

      We will NEVER purchase another *** nor will we recommend anyone we know to purchase one. The vehicle was totaled. **************** turned out to be a nightmare. No one knew anything and no one would take the time to find out anything. After numerous phone calls to them, it still took over 3 months for them to process the insurance check, send the required documents to ***, process the *** payment, issue a refund to us for the overpayment and close our account.

    • Ramin A

      Date: 03/30/2024

      Disappointing Experience with 2015 Kia **** !- ************* Consumption:I am writing this review to express my frustration and disappointment with my 2015 Kia **** !. Despite regular maintenance and proper care, my vehicle has been consuming excessive amounts of oil, which has resulted in frequent top-offs and unnecessary expenses. I have tried to address this issue with Kia ********************** ***************** but their response has been unsatisfactory. They have failed to provide a solution or take responsibility for the problem, leaving me feeling ignored and disrespected as a customer. I urge potential buyers to consider this issue before purchasing a Kia ****. It's important to prioritize reliability and durability in a vehicle, and my experience has shown that this model falls short. Kia ********************** ***************** I hope you take note of this review and take steps to address the excessive oil consumption issue in your vehicles. Your customers deserve better. #Kia**** #ExcessiveOilConsumption #PoorCustomerService #DisappointedCustomer. Case Number *******

    Kia America Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.