Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an expensive set of blinds from 3DayBlinds. I paid in full many weeks ago. The installation was incomplete due to missing parts. I contacted the company to explain this to them but they have gone radio silent and have not finished the work.

  

  Business Response

  Date: 06/11/2024

  Members of our Leadership Team have come to a satisfactory resolution with the customer.  We will continue to monitor through completion.  

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction with 3Day Blinds began on February 23, 2024. Timeline of contacts with 3 Day Blinds: Salesperson ****** - February 23, 2024 Explained to him what we were looking for, full valance over blinds, not a covered inset, selected color and he assured us that the color would be uniform, and the valance will be like the one we had previously in the same color as the shade. After selection he gave us a quote (Order Detail) via email. We asked him to give us a few hours to decide. He said that is fine, if we wanted to go ahead with the order, he would be able to come back to our house to complete or we could give him payment with our credit card over the phone. Later in the day, we spoke with ****** and gave him our **************** information over the phone paying the amount of $2,903.08 as outlined in the Order Detail sent via email from ******. Installation March 7, 2024 Installer installed blinds. I was not home, my husband was. When i returned home, I saw that the blinds were not what I had expected. The color is splotchy, valance is not what ****** said we were getting, (like the one I previously had) instead of an inset, and the fit/sizing is off. I called ****** and he indicated that if I would have called him before the installer put the blinds up, he could have returned them, I explained to him that I was not at home when the installer put them up, otherwise I would not have had them installed. ****** then said I have to call the company and they would get back to me. March 8, 2024 As per ******* instructions, I called 3 Day Blinds and spoke with ***************************, explaining to her my dissatisfaction with the blinds. ****** asked me to send her photos and she would get back to me. I sent photos as requested on March 8, and again on March 11 as I was not sure she received the first email with the photos, as no response was received back. Please see attached Timeline of Contact upload for remainder of details.

  

  Business Response

  Date: 06/11/2024

  A representative has been working with the customer and have come to a satisfactory resolution, we will continue to monitor case # CAS-02830109 through completion. 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to measure and install drapery and paid $2,500 down and was supposed to pay $2,400 at installation. Someone came out to measure and pick out materials and I was charged the remaining $2,400 but the work was not completed. The rods were not the right measurement and the technician said they would be back but that was in April. I have not been able to reach anyone at the company so I have the material and I need the work completed.

  

  Business Response

  Date: 05/29/2024

  3 Day Blinds apologizes for the issues experienced with the recent drapery order.  Our system shows that our ************* processed order ******* and it has an estimated ship date of 6/14/24.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 05/29/2024

  hi ******************************* cannot accept the fact that it will take another month to cut a new rade the first one was incorrectly, measured my draperies have been on my floor for two months on my living room floor,and now youre gonna tell me its gotta lay another month because you cant get the ride to me I dont understand that.

  

  Business Response

  Date: 06/05/2024

  3 Day Blinds apologizes for the issues experienced with the order.  Our records show a representative spoke with the customer on 6/4/24 and provided an estimated ship date of 6/10/24.  We will continue to monitor the project through completion. 

  Customer Answer

  Date: 06/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2024, we placed an order with 3 day blinds for ***** shades for our bedroom. At that time, we paid for 1/2 of our order. Our order was mixed up with another order, so when they called to schedule measurements and installation they did not have our correct address, product, or the correct name. This delayed measurements and installation several times. On May 16, the balance of our payment was made. On May 21, 2024, they came to install the shades. Two did not fit. The two that did fit have substantial gaps on the side allowing a clear line of sight into our bedroom from outside. We were told the shades we ordered would not fit in our space and we needed to start the process over by meeting with a designer. The installers also removed one of our blinds and were unable to re-install it. As such, we've had to hang a blanket in our window. 3 day blinds promised they would call me and rectify the problem. They did not and it almost a week just to schedule another appointment with a designer. The appointment was scheduled for today. The designer did not show up and did not call to cancel or reschedule. We have paid in full for this product and are in a worse position than we were before we started with 3 day blinds. I would like to have blinds that fit our windows installed ASAP and I would like a partial refund for the tremendous inconvenience this has caused us. Most importantly, I would like 3 day blinds to respond to our complaint and to immediately rectify this problem.

  

  Business Response

  Date: 05/29/2024

  3 Day Blinds apologizes for the issues experienced with the order.  Our system shows that a ************* representative spoke with the client on 5/28/24 and rescheduled the Service Recovery Appointment for 6/1/24.  It appears there was a scheduling error with the Holiday.  We will continue to monitor the project through its completion.  

  Customer Answer

  Date: 05/29/2024

  This does not respond to the larger issue which is that I have paid in full and only received 1/2 of the order.  The portion of the order I have received does not function the way it is supposed to because there is a substantial gap between the window and the blind which allows for a clear line of sight into our bedroom.

  

  Business Response

  Date: 06/07/2024

  3 Day Blinds has offered the customer a reselection. The customer has communicated to the designer that she does not want to move forward with the reselect. Members of our Leadership Team will be investigating the project further and will be contacting the customer to discuss. 

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated an order with 3 Day blinds on 2 Feb, 2024 and wrote a check for$2117.59 to the company. Expecting installation NLT mid March. Called 3 Day Blinds several times to find status of order and kept getting a different answer. I cancelled the order #******* on 1 April. Have spoken several times about refund. Was told that order was cancelled and refund check was mailed on 12Apr. Spoke with a supervisor who elevated it to case: CAS02855347 ON MAY 14. I still have not received my refund and have not received any response from 3Day Blinds, *************************************** *****

  

  Business Response

  Date: 05/28/2024

  3 Day Blinds apologizes for the delay.  The refund check was mailed to the customer and appears to have been lost in the mail.  The Accounting team is reissuing the check to the customer. 

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, 2024, I hired 3 Day Blinds to repair 6 blinds damaged by my cat. I paid $618.51 that day and was told they would order the necessary parts and contact me to schedule a repair appointment once the parts arrived. On Feb 29, I received a text for an appointment on March 1. I assumed the technician would repair the blinds on-site since they had said they would only book an appointment after receiving the parts. However, the technician removed the blinds to take them to a warehouse for repair, which was never communicated to me. With a newborn at home, I needed the shades to block early morning light, so I wouldnt have sent them all for repair if I had known. After 2 days, I called 3 Day Blinds and was informed the repair would take two to three weeks. I explained my situation and was given the contact for their third-party installer, Rayline Installations, in ****************. I started calling ******* for updates, but they rarely returned my calls and provided little useful information. Weeks passed, and 3 Day Blinds assured me my blinds would be returned by May 1, but I never received a call to schedule the installation. When I contacted *******, they said the blinds were still being repaired and seemed confused about why 3 Day Blinds promised they would be ready. On May 9, I received an email titled "3 Day Blinds - Installation Completion Approval - Sales Order *******," which I didn't understand since no one had contacted me to reinstall the blinds. A 3 Day Blinds staff member said the email meant the blinds were repaired and I should expect a call to schedule the installation within two days. That call never came. When I called again, they said they were still waiting for some parts to arrive and provided a ***** tracking # (************) for the order, which was supposed to be a 2-day delivery. They promised to schedule an appointment as soon as the parts arrived, but still nothing has happened. Next week marks 3 months without shades in our home.

  

  Business Response

  Date: 05/24/2024

  3 Day Blinds apologizes for the delays in completing the service repairs.  We appreciate the customer bringing the matter to our attention so that we can further investigate. A representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor through completion. 

  Customer Answer

  Date: 05/28/2024

  I haven't heard from the business.

  

  Business Response

  Date: 05/29/2024

  A ************* representative spoke with the client on 5/28/24 and informed the client the tassels were ordered and the expected estimated time of arrival. We will continue to monitor case # CAS-02823268 through its completion. 

  Customer Answer

  Date: 06/04/2024

  On 05/28/24, I received a call from 3 Day Blinds informing me that they were sending the missing parts for my blinds to Rayline Installation, the third-party installer. However, I was told this before and was even given a ***** tracking number. What happened to that? Now they claim they are only now sending the parts. How many parts are needed to repair the lift cords of some blinds?
  I will keep rejecting their responses until my blinds are back on my windows. At this point, I don't trust or believe anything they say. As a business owner myself, I hate having to do this. I have never written a bad review for any business because I understand the challenges, but this has become a serious issue.
  

• Initial Complaint

  Date:05/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorized blind from 3 Day Blinds and was told to simply plug it in when it runs out of juice. Well, I did that and it's not recharging. I called 3DB customer service and was on hold for about 40 mins. I then called back and asked to have their team call ME back rather than wait. They were fine with this, I left my number, and im still waiting for a callback after 4 days. Hopefully this complaint can help 3DB invest in their weaknesses because their motorized parts department seems to be so busy they can't even return a call. Complaining is just putting a spotlight on an issue, I want them to actually bolster weak spots in their company...which is the motorized parts department.

  

  Business Response

  Date: 05/28/2024

  3 Day Blinds apologizes for the issues the customer experienced while trying to reach ************** We will have a representative contact the customer to discuss the order. 

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/20/23 3 Day Blinds sold me window and door coverings in the amount of aprrox $18,615.00 Installed 2/23. When we moved in 6/23 we began to notice problems with blinds. 3 day remade the entire order as they said it was defective, however the reorder had same issues and was also defective. They advised me that the product they sold me would not work on my 3 stacking slider doors and I would need to upgrade to drapes and they would not refund my original money. They advised me they could just keep remaking the same order since it was under warranty, however it would just continue to have the same issues. I would need to upgrade to drapery because that was the only thing that would work on my doors-at an additional cost to me of $14,606. The drapery was installed 11/23, the rods fell off the wall, the drapery wouldn't operate. It continues on this day 5/16/24 to be inoperable. The installation company came out at the end of 11/23 and instructed me to not close the drapes as they were too heavy and caused an immediate safety issue. I relayed this to 3 day. It took them 4 months to respond to me and begin working on a resolution. I have included some pictures. This is how they left my drapery order of $14,000 plus for over 4 months.They are a fraudulent company that sells faulty products. I am seeking a refund for the drapery install and product totalling $14,606.14.

  

  Business Response

  Date: 05/17/2024

  3 Day Blinds apologizes for the issues experienced with the drapery order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-01615377 through  completion. 

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had blinds installed a couple months ago which included a set of shutters. When the installer unpackaged the shutters using some sort of box cutter he sliced one of the louvers. I have been trying for over a month for this company to replace it. I have sent multiple emails and done multiple calls and no one will call me back or correct this. I spent thousands of dollars with this company in which they claim to stand by their craftsmanship. I sent them all the pictures with the damage and I still do not have a corrected resolution. This company is a nightmare to work with. They take your money and do not fix issues afterwards. I just want my new product fixed!

  

  Business Response

  Date: 05/21/2024

  3 Day Blinds apologizes for any delays experienced in addressing the repairs.  Our system shows the Case Manager of Case # CAS-02841100 spoke with the customer on 5/20/24 and confirmed the product was delivered to the installer and that the installer will be contacting the customer within 3 business days to schedule the installation. We will continue to monitor through completion.

  Customer Answer

  Date: 05/21/2024

  I have been waiting for a resolution for over a month and every time I call they tell me that they are waiting for the installer to set up the repair in which he never does. They tell me this every single phone call. I havent even been offered any monetary compensation for the lack of customer service. I am STILL waiting for them to come out and complete the repair. 

  

  Business Response

  Date: 05/24/2024

  3 Day Blinds sincerely apologizes for the delay.  The installation appointment has been scheduled for 6/7/24.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug/Sept 2023 I purchased $13,000 in window treatments for my home. I have been trying to resolve my concerns through their customer service, who is unresponsive or sporadic in replying. I want a refund for at least 6-8 window treatments/blinds that do not work and are not hung properly. They changed my designer, havent even met her, sent out the original installer who says nothing he can do and still no resolve. They kept my credit card on file and charged my final installment without my approval of final product. I have reached out to them by email, phone and text.

  

  Business Response

  Date: 05/20/2024

  The customer's window company damaged ********************** and ********************** is waiting for payment from that company to begin production.  The customer has been notified via email.  

  

  Business Response

  Date: 05/20/2024

  The customer's window company damaged ********************** and ********************** is waiting for payment from that company to begin production.  The customer has been notified via email.