Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered different blinds from them. I only have issues with the wood blinds. First my daughters room was cut crooked so they remade it. Within 24hrs on the replacement install the rod broke off. They dont close all the way. Most of the fake wood blinds either dont close all the way or are too short. *** sent photos and talked to management but nothing has been done. Its been about a month now. I filed a complaint with my financing company. I feel stuck because I have to pay the financing company and 3 day blinds just gets away with it.

  

  Business Response

  Date: 05/15/2024

  3 Day Blinds apologizes for the issues experienced with the order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02836513 through completion.

  Customer Answer

  Date: 05/17/2024

  The company never called. They have promised re-measures, expedited replacements and nothing is ever done. 

  

  Business Response

  Date: 05/24/2024

  A member of our Leadership Team arranged a re-measure appointment with the client and the installer in order to facilitate a reorder.  We will continue to monitor the project through its completion.

  Customer Answer

  Date: 05/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello dear Friends On 7/5/23 I signed a contract with 3 day blinds to install blinds at my house at **************************************** Thats our familys vacation place and we are visiting there a few times a year . 3 day blinds came a few times to install the blinds and they did a horrible job The first time they installed one window blind , but the second window blind they couldnt install because they took the wrong measurements the first time ( too short ) The 3rd biggest window blind the couldnt install either because they said a box frame needed to be in place for the blind installation ( they did not say that to me upon signing of the contract) So after taking to them we made another appointment to complete the job . I constructed the wooden box in the mean time . At the second appointment they installed the second window blind successfully but the couldnt install the valance ( cover of the blinds hardware) because it was too small ( wrong measurements again ) So we made another appointment for them to come and finish the job At the 3rd appointment the technician of the 3rd time said that he couldnt install it because it is a corner blind and whatever he had with him it wont fit and it was measured wrong again . Please note that all measurements were done each time by the 3 day blind technicians . Further more upon arrival at our condo we found the first installed blind on the floor ripped and damaged. That technician said that was caused by poor installation the first time and he will recommend to be replaced. Last event was done in March 2024 . Since then after numerous calls and emails to the sales person who sold us the blinds were made but no response by him or 3 day blinds . The job is still incomplete and we ask for your help to solve this issue Thank you

  

  Business Response

  Date: 05/15/2024

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  A member of our ************* Team left a voicemail for the customer on 5/13/24 to discuss the concerns.  The Case Manager will continue to reach out to the customer to provide resolution.  We will continue to monitor Case # CAS-02827828 through its completion.

  Customer Answer

  Date: 05/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  I spoke with the business representative who assured me that they will install the missing parts of the order and replace the damaged blind . I gave them the dates of the furure installation and waiting from them to make good of their promises . 
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchase shades and blinds for 9 windows 4/2022.-Have had numerous problems with the quality of the products.-Have had numerous repairs.-Valences keep falling off the blinds and am concerned about injury. -Called this last time 5/6/2024:--About 2 shades valences needing to be attached again.--String to one of the shades needs to be replaced.--Frayed shade.Complaint: Being charged $89 to fix a product that is defective within the warranty period.

  

  Business Response

  Date: 05/10/2024

  We are sorry to hear that the customer is in need of a blind repair.  3 Day Blinds is repairing the blind as is covered under the warranty.  ************ services are warrantied for 1 year.   Any services after 1 year are subject to the service fee that was charged.  A representative spoke with the client on 5/7/24 to review the charges.  The parts have been ordered and the installer will be contacting the customer to schedule the repair service once the cording has been delivered. 

  Customer Answer

  Date: 05/11/2024

  What choice do I have?  I should never have gone with them.  I thought they were NextDay Blinds.  Their products and services were superior.  

  I have had nothing but quality issues from the start.  I had to call repeatedly to get service.  

  So, I think we are at impasse.  

  

  Business Response

  Date: 05/20/2024

  3 Day Blinds will repair the blinds as covered by the warranty.  *********** appointment has been scheduled for 5/21/24.  

  Customer Answer

  Date: 05/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the blind in Feb 2024 paid 52% down of $2100. The sales representative ********************* stated once the deposit was paid the product would be ordered and installation scheduled. Well 4 month later and after hundreds of calls to customer service I was told the blind was delayed. The case manager stated 2 days later it was ready for installation. Scheduled installation and when the technician attempt to installed it was missing brackets..1 month later after several daily calls no brackets nor shade installation. I've asked to ship the brackets and my husband can install. No customer service returned my called. I want my money back or the product installed per the contract. Order *******.

  

  Business Response

  Date: 05/09/2024

  3 Day Blinds apologizes for the issues with the order.  The customer spoke with customer care on 5/8/24 confirming the brackets were delivered to her.  The installer will be contacting the customer within 3 business days to schedule the appointment.  We will continue to monitor the order through completion.  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have attached supporting documents to this case. On 4/27 I called *************************** to ask for an installation time. No call back. On 4/29, i spoke to ****** at three day blinds. She informed me that the above installer, ***************************, has had my blinds since April 4. She tried calling him and was sent directly to voicemail. She told me to wait 24 hours to ***********************************************************************I called back a second time and asked if a different installer can come to the home and install the blinds. This customer service rep also said I had to wait and sent me An email with pictures confirming that the installer had received my blinds. 4/30, I followed up with ******* at three day blinds. The installer emailed three day blinds and said he tried calling me at ***********. I never received a call or a voicemail from this installer. I asked her for another installer and she told me she was going to work on it, but if the above installer should call, I should take his appointment. The installer never called so I made another phone call this evening.I spoke to ****** again at three day blinds. She remembered me speaking to her the night before and said the installer emailed today saying he tried to call me and left a message. Again, I never received a phone call or message. I asked once again To have my blinds installed this week. She said a caseworker, *************************, took over my case.I just want a resolution to this matter by having the blinds that I paid for installed in my house Thank you,*************************** Order # ******* *************************** ***************************************************************************************************************************************************** ************************************ - Sales Consultant *************************** ************** - INSTALLER 04-20-2024

  

  Business Response

  Date: 05/06/2024

  3 Day Blinds apologizes for the delay.  Our records show installation is scheduled for today 5/6/23.  We will continue to monitor through completion.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/2024 I ordered 4 individual blinds from a design consultant from 3 Day Blinds; she came to my home. On 10/16/2024 the installer came to install them. I told him the 40" wands for the three 64" high blinds were too floppy and too difficult to turn. He agreed and said to contact my design consultant, which I did the same day. She responded 2 days later and stated she would send 3 replacement wands. They sent me incorrect wands 2 times and finally after dozens of emails where I stated that I needed wands with a hook to attach to the closed circles on the blinds, they sent an installer who asked if the correct wands had been sent. I showed him the closed circle wands they sent. Installer agreed the 40" wands that had hooks were too difficult and that a closed circle will not attach to a closed circle. He called his people explained the problem and told them the type of wands I needed. He also told them they needed to replace some black parts with white parts on my white blinds because they don't match. After dozens more emails, I was told the correct wands were sent on Feb 6 to someone named ******* in ********. After that they kept sending me emails from "Case Support' saying 'a case has been opened.' They never sent what I needed. I am requesting the correct standard 30" inflexible wands and the white replacement parts that the installer requested sent to my address, not somewhere in ********. If they can't do that, I request replacement blinds or a full refund ( including the packaging and handling fee($307), installation charge ($236), admin fee ($460) and taxes: $169.57x3 + $

  

  Business Response

  Date: 04/30/2024

  3 Day Blinds apologizes for the issues the customer has experienced with the recent order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. 

  Customer Answer

  Date: 05/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 05/09/2024

  Complaint ID ******** required the business to contact me about a resolution within 2 days. I have still not received a response or resolution.
  

  
  

  

  Business Response

  Date: 05/15/2024

  A member of our Leadership Team left a voicemail and sent an email on 5/15/24 to discuss possible resolution options.  We will continue to monitor through completion.

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased blinds on 3/5/24. Installation on 3/15. Wrong color blinds installed. Called ******** care at time of installation,spoke with supervisor, *******; had to insist she open case now while on the phone and not wait until tech left as she instructed. Called salesperson, **********************, left message;no response. Waited later in the day for Supervisor to return call for resolution. No returned call. Called ******** care again next day, spoke with *****. Listened very well; agreed situation needed immediate resolution;would call back with resolution. No call back. Same for sales person. Sent many emails&text messages days to follow to all persons mentioned; no response. What's most bothersome is sales person intentionally? ordered the color he wanted to sell, not what I selected. Why? He layed the fan of color examples out on my table with the color of white blinds clearly sticking out. He handed the fan to me in that exact manner. When I chose the light brown, he commented, "oh, I thought you would want the white". I replied ,"No, I want the color that matches my house". He pointed to my brown wood kitchen window blinds, "oh like the one in the kitchen", yet I still end up with the white blinds? Additionally, balance due was taken out of my account 5 days before installation w/o my knowledge or consent. This company appears to have kept my cc# on file which I think is illegal. Currently getting legal advice. Once we found a person to escalate problem, correct color blinds were finally installed on 4/6. Called that day &4/8, left message to request partial refund for expedited install & NO customer service. No return call. Called again on 4/10, spoke ***, said supervisor would call me to discuss; if not; call back on friday, 4/10 . As is the trend, the supervisor has not returned the call; she never has! Instead of yet another call from me, I'm filing this complaint & seeking legal advice. A partial refund is my request &3day Blinds should clean house!!!

  

  Business Response

  Date: 04/26/2024

  3 Day Blinds apologizes for the issues with the order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor through completion. 

  Customer Answer

  Date: 04/26/2024

  Thanks for the response...I do not reject this response that states 3Day Blinds will contact me within 2 business days; however I have heard this time and time again in which I have never ever received the promise returned call...this is just one of the problems with this company.  But, in good faith, I will wait the 2 business days and will hope this issue will be completely, 100% resolved no later than Tuesday,  4/30/24; 2 business days from today's date. Again, thanks for responding...hope I actually do hear back from someone. 

  

  Business Response

  Date: 05/06/2024

  A member of our Leadership Team spoke with the customer on 5/6/24 and came to a satisfactory resolution. 

  Customer Answer

  Date: 05/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds from 3-Day Blinds for my new condo in ******* in September 2023. Since then I have had one mishap after another with incorrect measurements, incorrect equipment, faulty products (the blinds fell down multiple times and had to be reordered twice. I don't live here all the time so I've had to fly in to meet the installers because they have had to come so many times. I have lost count, but I think they have had to install these blinds at least four times. It is 9 months later and another blind just fell down off the roller. This company's incompetence is unlike any I've seen before. I'd like to return the whole product, forget this process, and get a full refund, and hire another company. I don't think this company is able to provide a product and service that they claim they can.

  

  Business Response

  Date: 04/30/2024

  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days.  We will continue to monitor case # CAS-01646060 through completion.

  Customer Answer

  Date: 04/30/2024

  The business said they would review my complaint, which will take time. So I am rejecting their response for now, since the only other option is to accept it and that doesn't seem to make sense. To reiterate, I think it's time for a full refund. I think the product is faulty and will continue to fall off the rollers because there is fundamentally a manufacturing issue.

  

  Business Response

  Date: 05/06/2024

  The Case Manager has been in contact with the customer and has been working with our Leadership Team to provide a more permanent resolution.  We will continue to monitor Case # CAS-01646060 through completion.  

  Customer Answer

  Date: 05/09/2024

  I am still awaiting a response from the business and have asked for a full refund. 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Shutters purchased 09/28/2023 -Total Contract Price $2,410.45 -************************* -Order Number: ******* Product: 3DB SHUTTERS - RESERVE Model: SHUTTERS - SOLID / PAINT Color: Pure White -3Dday hired a 3rd party (****** Installations) to install the shutters on our sliding doors. With no mention of the installer having to build the shutters in our house before installation.-The installer damaged part of the shutter, then had to order another part which took 2 1/2 more weeks. I sent over 6 emails to 3Day blinds about issue with no response until 6th email was sent. The Resolution agent gave no last name or direct phone to be contacted with. It took another month before everything was all said and done and then it took me another 5-6 emails to get in touch with 3DAY again to discuss compensation. -3DAY offered a 5% discount which is entirely inappropriate considering the lack of communication, 3DAY took no responsibility for anything and once again, was impossible to get in touch with.I asked for 15% and the agent came back with 30 less than 15% and I'm afraid I won't ever hear back from the company. It's been a ridiculous situation from the start.Thank you.

  

  Business Response

  Date: 04/30/2024

  ************* informed the customer via email on 4/25/24 that the refund was approved and would be credited to the customer's credit card within 7-10 business days. This was documented on case # CAS-02792171

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 blinds and 4 faux wood arches on 2/22/2024. I was told that they would all be in for installation latest 4/2/2024. The only thing that arrived and was created was the 4 wooden blinds, not the 4 faux wood arches as they were not even in production yet. No big deal. They called us to schedule installation for the blinds ONLY which happened 4/4/24. After consideration on the same day that the blinds were installed (4/4/2024) I contacted **************** to cancel the 4 faux wood arches as we decided they wouldnt look the best. I was told mutiple times that these wood arches were not even in production yet which means not even created when I cancelled. I received a email on 4/4/2024 from *************************** regarding cancellation and he was putting the cancellation order in for me. Since that time no one has contacted me directly. I have called **************** 3 times and each time they stated that they are getting an update. on 4/10/2024 I was charged the remaining balance for ALL of the order including the 4 faux wood arches that I DID NOT get nor installed and cancelled that order. I email *************************** on 4/10/2024 letting him know this with no response. I called **************** 3 times and no one had any information to provide as they are still waiting for a supervisor to approve the refund since we never received the 4 faux wood blinds and we paid for them as the order was cancelled. Today I called again and the representative I spoke to said the same thing so they sent me to a supervisor which I had to pry the truth from this woman that I was not receiving a refund and basically sorry not sorry we just stole your money. I advised her I was going to put a BBB complaint in and she did not seemed to care. All I am asking is the partial refund of the 4 faux wooden blinds that I NEVER RECEIVED as that order was CANCELLED. Its called theft I never received the product nor the service for this order.

  

  Business Response

  Date: 04/24/2024

  3 Day Blinds apologizes for the delay in the arches.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02835406 through its completion. 

  Customer Answer

  Date: 04/24/2024

  I dont want the arches I cancelled the order.  I was a refund of what you took from me for the arches that I never received and cancelled.  I dont care about the delay as I cancelled the order and no longer want them.  I just want my refund of what you charged me for that product that I cancelled and did not receive.  

  

  Business Response

  Date: 04/30/2024

  A member of our Leadership Team spoke with the client on 4/24/24 and came to a resolution.  This has been documented on Case # CAS-02835406.

  Customer Answer

  Date: 05/01/2024

  When I spoke to someone on 4/24/24 she stated that she was going to call me back with the refund amount and date - I still have not heard from her.