Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

3 Day Blinds has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 11/22 Problems with defective blinds several times!They ************** and take out blinds and the issue takes Months of phone calls. Never fully resolved as product is made poorly so there is always one broken! They pass you around on phone never getting reaching the last person who promised the remake of blinds. Their warranty for shades 5 years cords 7 years and mechanical lifetime. The cords break and you are left waiting and calling for months and months on end with an empty window because they have picked it up. I just want a full refund so I can purchase elsewhere!

  

  Business Response

  Date: 04/17/2024

  3 Day Blinds apologizes for the issues the customer experienced with the order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor Case # CAS-02821126 through its completion. 

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to replace a shade that is broken and one that got mismeasured

  

  Business Response

  Date: 04/12/2024

  3 Day Blinds apologizes for any issues with the order.  Records show a reorder Invoice ******* was placed and expected to arrive to the installer 4/16/24.  The installer will contact the customer once the reorder arrives to make arrangements for the installation.  We will continue to monitor Case #CAS-02819004 through its completion. 

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three day Blinds consultant arrived on 2-20-24 and suggested roller shades for my windows and sliding doors. Product installed 2-27-24. Product not as described and not measured correctly. Inside mount on windows have an outside valance, not disclosed . Door valance supossed to be 104 inches is 106 with four inches longer on one side than the other. One and a fourth inch gape between door shades, not disclosed. 3-1-24 called customer service to report product installed not as described and I was not satified with product. Asked for a service recovery appointment to see what could be done. They said they would get back to me after speaking to my consultant. On 3-5-24 one of the moterized shades on the door fell when raising, almost hit me and damaged windowsill. Called Three Day Blinds that day an filed a safety case #********. 3-15-24 installer put up shade. He had to change the valance to make it stay up. Now valance is 3/12 inches deep on one side and 5/12 inches deep on the other. My consultant finally called and admitted he did not disclose certain details on the shades and that Three Day Blinds would refund my my $1757.90 toward another product. Have called this ************* times, spoken to seven different people including two supervisors yet nothing gets done. I get the same line every time, we are so sorry someone will contact you in ***** hours to resolve your issue. Finally asked for a refund on 4-2-24, want nothing more to do with this company. Hoping you can help me get my mony back. Order # *******

  

  Business Response

  Date: 04/05/2024

  3 Day Blinds apologizes for any issues the customer has experienced with the order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer to discuss the order.  We will continue to monitor Case # CAS-02823144 through completion. 

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No product delivered or contact but we are charged for a product we don't have. Awful experience and poor customer service. This is not acceptable.

  

  Business Response

  Date: 04/04/2024

  3 day Blinds apologizes for any issues experienced with the order.  Our records show that the Case Manager spoke with the customer today 4/4/24 and will continue to monitor Case # CAS-02814891 through completion. 

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment to 3day blinds on March 12. On March 13th I canceled the order. I have called several times concerning my refund. I have been told something different every time that I call. I was told expect a wait of 7 to 10 days. Then I was told 14 days. Today I was told that the office that handles the refunds is behind scedule.

  

  Business Response

  Date: 04/08/2024

  3 Day Blinds apologizes for any issues.  The cancelation and refund was approved on Case # CAS-02826806.  Our Accounting Team processes the refund and then it may take 10 business days to appear on the customer's statement depending on the customer's financial institution. 

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound dissatisfaction and frustration with the service provided by 3 Day Blinds. On December 12th, I had blinds installed by your company, and since then, I have experienced nothing but a nightmare.First and foremost, the installation itself was subpar. The blinds were not properly installed, resulting in numerous issues with functionality and appearance. Despite reporting these issues immediately, I have yet to receive a satisfactory resolution.To exacerbate matters, the behavior of the installer sent to address these problems was abhorrent. He was aggressive, rude, and entirely unprofessional. This not only added to the stress of an already frustrating situation but also reflects poorly on your company's standards of customer service.Speaking of customer service, it has been virtually non-existent throughout this entire ordeal. Despite my numerous attempts to seek assistance, I have been met with indifference and a lack of follow-through. I have called your customer service line at least ten times, yet the issue remains unresolved.It is evident that 3 Day Blinds does not prioritize customer satisfaction or uphold the standards of professionalism one would expect from a reputable business. This experience has been nothing short of a nightmare, and I am appalled by the level of incompetence and disregard for customer well-being demonstrated by your company.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that other consumers are spared from similar experiences in the future.

  

  Business Response

  Date: 03/28/2024

  3 Day Blinds apologizes for any issues that the customer has experienced with the order.  Our Leadership Team is reviewing the account and actively working to address these concerns.  We will continue to monitor Case # CAS-01664201 through its completion. 

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been 90 days and I have not received the right window treatments. Every time I call in I'm on hold for hours and have take 5 days off from work. Every time the installer shows up the product is not right and I wasted my day being home.

  

  Business Response

  Date: 03/28/2024

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is actively working to address these concerns.  The reorder is expected to ship to the installer on 3/29/24.  We will continue to monitor Case # CAS-02833324 through its completion. 

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted 3Day Blinds in May 2023. The representative placed our order for shades and shutters on June 1st. We told her of the importance of shades for the study so that we could work in that room. After almost 2 months shades then shutters arrived and were hung. Then is when we discovered that the study blinds were never even ordered! It took another month for them to come in and be hung. The second problem was with the size of the living room drapes, way too long. When they were shortened the hardware to hang them was not here. It took until February of 2024 for them to be hung correctly. The third and still unresolved issue is with the laundry room shade. We wanted a light filtering shade but we sent an opaque one. We have contacted the company multiple times to fix this and a second shade came but it too was opaque not what we wanted. The company will no longer respond to emails or phone calls told a supervisor would call us but no phone calls. We asked for a refund of the laundry room shade but again no answer. We want our money back for the shade. Its been 10 months.

  

  Business Response

  Date: 03/25/2024

  3 Day Blinds apologizes for the issues experienced with the recent order.  I see that our Leadership Team is actively working to address the matter and a representative will be contacting the customer within 1 business day.  We will continue to monitor Case # CAS-01621938 through its completion.

  Customer Answer

  Date: 03/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23 2023 I, the customer of ********************** ******************************* had an appoint scheduled with a sales consultant from 3 Day Blinds named ***********. ***** for window treatment for my Condominium. Knowing exactly what I wanted prior to the sales consultant showing up to my home, I provided and easy sale for the consultant ***********. ******. The consultant Preformed the measurements and placed the order for my blinds. I signed the contract for the blinds in which it stated the blinds would be completed on or before the contractual date of 11-29-2023. The company 3 day blinds have attempted to install the product I have purchased on 3 attempts from the date of purchase until December. Myself, used three of my personal days at work to be home for install of the blinds and was a complete waste because the product measurements were incorrect each time or the product was not shipped to the installer! I disputed the charge with Discover card and 3 Day Blinds provided the contract to my credit card provider used to purchase the blinds and was reversed in the companies favor. I sit here almost 6 months later with an incomplete installation of a product that I paid top dollar for as well as paid over $700 in install fees for! This has been a lot of money tied up for blinds that should have been installed in 3 days. Currently, the company has been stringing me along with no projected date of install nor will provide me a refund in which I requested so I could move on with my life and find an alternative for my windows. I hope the BBB can do something to make this company do better in the future and can get me my money back. Thank you BBB!

  

  Business Response

  Date: 03/22/2024

  3 Day Blinds apologizes for any issues that have taken place with the customer's recent purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-01594753 through completion. 

• Initial Complaint

  Date:03/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/2023 I paid for Shutters to be fitted in my condominium . The order # *******.The Total amount was ***** .54 and the down payment was ********. The Shutters were fitted and the balance was paid with a promise that the remaining shutter in the primary bedroom would be delivered and fitted soon. I received a call early December 2023 that the shutter was ready to be delivered. I informed the agent that I would not be available as I was traveling. We agreed that when i returned in January 2024 I would contact 3 day blinds. On my return I contacted 3 day blinds and I was informed that the my shutter could not be found and that they would check the warehouse. I later recieved a call in and in informed that the Shutter would be fitted on 02/16/2024. On the 2/15/2024 I received a call and was informed that my shutter was delivered elsewhere and I would be contacted when they had found the shutter. The remaining Shutter i was informed would have a different order # ***-6270 I have not been contacted.Navy Federal Credit Card Payments 10/15/23 10/16/23 *********************** 3DAY BLINDS ********** ************ CA $******** 10/15/23 10/16/23 *********************** 3DAY BLINDS ********** ************ CA $834.19 10/25/23 10/26/23 *********************** 3DAY BLINDS ********** ************ CA $801.44

  

  Business Response

  Date: 03/21/2024

  3 day Blinds apologizes for the delay in completing the installation of the shutter order.  ***************** Team is actively working to address the matter and a representative will be contacting the customer within 2 business days to discuss the order. we will continue to monitor Case # CAS-02805168 through its completion.

  Customer Answer

  Date: 03/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

  Customer Answer

  Date: 04/09/2024

  Case ##********. On 3/30/24I recieved a call from 3 day Blinds in regards to the fitting of my shutter and Saturday 4th April 2024 was agreed upon. Please see attached email. On Friday 3rd April, 2024 at 3.41pm I recieved a call from ******* of 3 day Blinds to inform me that the shutter had not arrived from the warehouse and therefore the appointment was cancelled. This has been going on for months. Either the appointment has been cancelled due to the shutter being delivered elsewhere or that it has not been delivered from the warehouse. If the shutter had been delivered to the warehouse in December 2023 and awaiting my return to fit it what is the problem. I can no longer wait as I am due to travel on the 22nd April, 2024.
  

  
  

  

  Business Response

  Date: 04/16/2024

  3 Day Blinds apologizes for the delays.  Our records show that installation has been scheduled for 4/19/24.  We will continue to monitor Case # CAS-02805168 through its completion.