Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with 3 Day Blinds on 12/02/2023 to have vertical blinds and "specialty shapes" created for my home. On 12/07/2023 a representative measured the windows. On 02/08/2024 during installation it was discovered that the "specialty shapes" were incorrect. I have been contacting 3 Day Blinds repeatedly for resolution. On 03/06/2024 3 Day Blinds said they would not re-make the specialty blinds. Because they are unwilling to meet the terms for our agreement I am asking for a full refund of my purchase. A partial refund is not acceptable as the whole point of contracting with 3 Day Blinds was to have a cohesive window treatment across the rooms of my home that face the street. Having only vertical blinds without the specialty shape fails to achieve this goal.

  

  Business Response

  Date: 03/18/2024

  3 Day Blinds apologizes for the issues with the specialty shapes.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-02810600 through its completion. 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/23/23, I ordered custom blinds from 3-Day blinds (original invoice/contract attached). On January 8, 2024, I returned from vacation to find that two of the automatic blinds were no longer working properly and that they looked to have been tampered with. I discovered that the housekeeper had accidently tried to manually put the blinds down without using the automatic controller. On January 9, 2024, I contacted **************** and spoke with *************************. She asked me to send her a picture of the blinds (please see attached email), which I did. After examining the picture, and allegedly consulting with the technicians, she told me the blinds could not be repaired and would have to be completely replaced. She would not offer any type of warranty, nor did she believe it necessary to have someone come to the house to inspect the blinds in person. As a result, I had to re-order new custom blinds for $2859.95 (see attached receipt). On March 7, 2024, the blinds came for installation. When the installer came, he took one quick look at the blinds, and simply pulled cords down to fix them. It turns out, the problem was easily remediated and the installer told me it happens to these blinds all the time. He did not even bother to hang the new blinds. I now have a second set of custom blinds that I have no use for, and am out an additional $2859.95. Despite my efforts to contact 3-Day blinds, (again, see attached) and to put in a formal customer inquiry (which I did on their site), I have heard nothing back. i

  

  Business Response

  Date: 03/18/2024

  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer to discuss the order. 

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered drapes on 1/30/24. I paid $2,108.98 by check Called my representative to cancel 2/2/24 and have emails from 2/6/24 confirming cancelation and refund. I have been told it takes 7-21 workiing days to receive a refund check. I have not received my refund, despite many attempts (calls and emails). Even today, they shuttle my calls and cannot commit to a resolution.

  

  Business Response

  Date: 03/12/2024

  We apologize for any delay in the cancellation process. Members of our Leadership Team are investigating the matter and a representative will be contacting the customer with an update within 1 business day. Case # CAS-02811816
  
  
  

  Customer Answer

  Date: 03/18/2024

  Regretably, this complaint is NOT RESOLVED.  I have NOT RECEIVED A REFUND!  3 Day Blinds contends they sent a check (now over 30 working days following cancellation) and they have established this check was not cashed.  I do not have a problem with my home mail deliveries.  I never received a check from 3 Day Blinds.  They will not provide me with information on how they will be regenerating the missing refund which exceeds two thousand dollars.  This  delay in handling the refund is excessive and a burden for me.  It has been over five days since they confirmed a check from them was not cashed and I have not been able to get 3 Day Blinds to return my calls and texts.  Please help with this problem!
  

  
  

  

  Business Response

  Date: 03/18/2024

  3 Day Blinds Accounting Team mailed check to the customer on 3/15/24. 

  Customer Answer

  Date: 03/27/2024

  This is the worst company Ive ever had to deal with. I hope bbb recognizes their delays in refunding and their lack of response to me as their customer. ********************** held my money for 2 months and provided little response to my requests for openness in solving the refund solution. I hope that bbb reviews the other complaints regarding this company and helps to warn others. 
  

  
  

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A set of faux wood blinds from my kitchen were picked up by a representative from Rayline, 3-Day's install and repair sub-contractor, on January 15, 2024 for repair. The case number assigned to this repair is CAS *******. On January 29, I followed up to find out the status of repair and talked to ******* who told me that no return order had been set up for the blinds to be returned to me once the repair was completed. She told me she had created a return order and sent it to Rayline via email. On February 13, I followed up again with 3-Day and talked to ****. She told me that there was confusion on the repair order because two case numbers had been assigned to it and again, that there was no return order. She indicated that a part of the delay could be difficulty getting repair parts. At the end of the call she said ******* would contract me with information on the estimated time of repair, and that the Case Manager, *******, would contact me in ***** hours. Neither of those things happened. On Febrary 21, I called 3-Day again and talked with *********************************. She was very apologetic but could still not tell me the status of the repair.. She again reached out to Rayline to get information and said she sent an email for them to contact me with a repair completion date estimate and said that she would make sure *******, the Case Manager was in the loop. I still have not heard from either Rayline or 3-Day, so on March 3, I contacted ******* directly and spoke to a scheduler named ******, She also said she would reach out to 3-Day and her installation supervisor and someone would call me back. As of today, 3/10/24, I haven't heard from either 3-Day or their repair sub-contractor about the status of my blinds. Since I have had to have repairs done on other blinds, I know that it should not take this long. I feel certain that that blinds are lost or were discarded by the technician, *****************, who picked them up.

  

  Business Response

  Date: 03/11/2024

  3 Day Blinds apologizes for the delay in completing the warranty repair.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02793387 through its completion. 

  Customer Answer

  Date: 03/11/2024

  Their initial response does not vary from what I've already been told from my ongoing follow-up.  I want to know exactly what they are planning to do in the event that the blinds taken for repair cannot be located.  Since the my initial order of blinds from 3-Day were installed in 2021, I have had to have three sets repaired, one set re-installed, and one set completely remanufactured and installed.  That does not include the initial errors made with the first order which cost me a second installation.  I am not confident that 3-Day will follow through on their actions.  I have completely lost confidence in them and was surprised to find that they are A+ rated by BBB.

  

  Business Response

  Date: 03/20/2024

  The customer has been scheduled for 3/21/24.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 03/22/2024

  The repair has been completed and the blind reinstalled, however, the after-action report sent by the installer to 3-Day blinds contains several false statements.  I was present when the repair was completed.  In fact, the installer did not bring any tools and had to use my drill/driver to properly re-install the blinds.  In addition, I provided the shim that was used in the reinstall.  He was not at all prepared for the task and scraped the paint when trying to put up the valance, which he did not know how to do.  In addition, it is now clear to me that the initial install was done incorrectly and probably contributed to the failure of the blinds.  If any future blinds from my unfortunate 3_Day purchase fail, I will discard all of them and start over with a more reputable company who cares about its customers and quality control in the manufacturing process.  This has been a nightmare, and these blinds are not even 3 years old.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3Day Blind Salesperson *********************** sold me draperies in which was told were made 100% in 3Day facility and not a Third-Party. This was a lie among a few others she made. The purchase was made on 12/18/2023. The draperies were finally ready for installation February 27, 2024.As part of the contract, they charge your credit card the full balance prior to delivery of installation. There should be some ability for customers to view a sample or make payment same day once they see the draperies in person to confirm. The draperies for Master Bedroom were incorrect color. So they spend a week going through the reorder approval process and now have to send order out to Third ********************* another 6 weeks minimum. By the time of installation this will end up being 6 months for these drapery panels. This fact alone is completely inexcusable and NO other company I have ever dealt with from window shutters to flooring to wallpaper, lighting etc will make a customer go through a simple order and wait 6 months after they screwed up the initial order.To make matters worse, the installer put the drapery rods up crooked and to remove and remount 2 brackets creating extra holes in a wall. Also, the installer put in black concrete screws into the brackets which show terrible against the brushed stainless bracket and white wall. There should be some s**** cap covers or something. Who spends over $6,000 to have brackets showing black screws? This is a joke right? Wait, there is more, there are still two brackets that are not even touching the drapery rod with a 1/4 inch gap. I contacted the salesperson twice. I first called her right when installer arrived with wrong color draperies and she tried gaslighting me. Then I texted her right after installer left and sent her pictures and she ghosts me. I seek full refund as I am going to have to have walls fixed and with new rods and new draperies ordered with a real, trustworthy company. 3Day is extremely unethical.

  

  Business Response

  Date: 03/06/2024

  3 Day Blinds apologizes for the issues the customer has experienced with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02821452 through its completion. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 3/1/24 3 Day Blinds installed product at my home. The product installed in my master bedroom and bathroom had large gaps on one side that was inconsistent with the verbal explanation and all advertisements/pictures shared during the sales consultation. I have called 3 times to the customer care line to resolve the issue. All three times they commit to making it right. They then put me on hold saying they are working on reaching someone to help me. The first time I was on hold for 24 minutes and then disconnected. The second time I was on hold for 33 minutes and then disconnected. Tonight I have been on hold for 1 hour and 44 minutes.

  

  Business Response

  Date: 03/05/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the recent purchase and apologize for excessive hold times.  ***************** Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02819471 through its completion. 

  Customer Answer

  Date: 03/05/2024

  I called this morning again and spoke to someone briefly. I was finally given a case number. Apparently there are two associated with my complaint. Case # ******** and Case # *******. The individual was not clear why there are two case numbers. They committed to having someone call me at 11:30 to schedule a follow up appointment in my home for Friday afternoon. The individual committed to it being a new sales consultant.  As of 11:27 I have not received a call. 

  

  Business Response

  Date: 03/12/2024

  Members of our Leadership Team are working with the client to schedule an appointment with a designer to reselect product in order to address the customer's concerns.  We will continue to monitor the project through its completion. Case # CAS-02819471

  Customer Answer

  Date: 03/15/2024

  I have been rescheduled twice for the follow up appointment. I do not believe they will follow through. I would prefer a refund in the amount of $4,662.67. 

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 19 2023 placed order Since January 9 2024 we have been waiting on partial order fulfillment . I cannot get anymore information on my order and salesperson will not respond. Its now March and I call every other day and there is no order change. I am so frustrated . There is no information in the contract protecting me from them just never delivering their product.

  

  Business Response

  Date: 03/05/2024

  3 Day Blinds apologizes for the delay.  Members of our Leadership Team are reviewing the order and a representative will be contacting the customer within 2 business days.  We will continue to monitor case # CAS-02817980 through completion. 

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are reaching out to facilitate immediate repayment from 3 Day Blinds in response to an unauthorized credit card charge in the amount of $6995.19. We never signed our contract as we had explicitly stated we would not be ready to place our order or pay until a later date. Our card was charged anyway without our knowledge. We spoke with 6 different employees of the company today, none of whom took any accountability for the unauthorized charge or helped to expedite the rightful return of funds. We were told that the charge had been reversed and we would see it back on our credit card in 7-10 days. We cannot wait this long to receive such a large amount of funds back that was unlawfully taken from us. We are in a hole, and our credit card has now been frozen due to the dispute. If I am able to pay someone $7000 and it reach their bank account same-day, there is no reason why a large company cannot do this, especially when they unlawfully took funds from their customer. We are seeking the help of ******************** to get these funds back to us ASAP, rather than having to wait a week or more, as we have other payments we need to make immediately. My second reason for posting is to inform other potential customers of a major headache this company has caused, with slow (and not yet realized) resolution of a colossal error. If you are trying to decide between 3 Day Blinds and another company, unfortunately I cannot vouch for the integrity of this company or their product, as we will obviously be taking our business elsewhere.

  

  Business Response

  Date: 03/04/2024

  A member of 3 Day Blinds Leadership Team spoke with the customer on 3/1/24 and informed the customer the refund request was processed.  Refunds may take 7-10 days to appear on statements from the customer's financial institution. This is dependent on the banking institution that the customer utilizes and not something that ********************** can alter.  Case # CAS-02822878

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The charge has been removed from our card. I hope that the company can prevent the same carelessness from happening to future customers. 
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was some problem with how they measured the windows and the blinds do not fit properly. It's been more than 3 months since we place the order. After lot of back and forth nothing is done and now nobody is even returning or phone calls or responding to our emails.

  

  Business Response

  Date: 03/04/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the window treatments.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-01540316 through completion, 

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 12th I contacted 3 day blinds to inform them of an issue I am having with my automatic blinds not charging properly. It took 9 days to receive an email stating that they are going to provide me a case number and assistance by the way of a call from an associate to schedule assistance. It is now 28 February and I havent received said call and I sent an email asking for an update. There seems to be a disconnect when it comes to responding and *************** on the promise of assurance. In the meantime, the blinds that I purchased are still not working properly and not properly charging. They are lackluster at customer service and not very trustworthy.

  

  Business Response

  Date: 02/29/2024

  3 Day Blinds is sorry to hear the customer is having issues with the motorized shades and for any delays in scheduling the warranty repair.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02814363 through completion.