Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 421 total complaints in the last 3 years.
- 132 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The day if install they forgot one of the blinds for the bedroom. They came back the next day and the blind was the wrong size and I pointed out the wrong color on a different blind. Attached are pictures showing what still needs to be completed to finish the job.
Business Response
Date: 03/06/2024
3 Day Blinds apologizes for the issues experienced with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer to discuss the order. We will continue to monitor Case # CAS-02815487 through completion.Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
"Can't Top This" is a sub-contractor with the "brand names" like 3 Day Blinds. In fall 2021, I ordered two sets of horizontal blinds and one vertical blind from 3 Day. The fiasco bagan after the designer came to my home, discussed the job, and submitted the specs. The blinds came back wrong 3-4-5 times, then remade-wrong. Run for the hills if installer "*******" (aka *************************** **********) comes your way. After two years of the blinds not being designed/installed correctly, 3 Day agreed to return and fix the job. ******* had been the installer from the beginning. He should have identified the defect long ago: vertical blinds installed to close to the metal tracks of and the handle of the sliding glass door: they get caught and then blinds ("veins" in the trade) crash to the floor.It took me to define the problem - which does not require an advanced degree in window design. But finally, 3 Day agreed to fix. And here comes ******* - again.When requested to put on a mask (I have severe medical issues, doctors have ordered me to stay out of enclosed spaces unless everyone is masked), he refused and before I could stop him, started to remove all the shades/veins from the window. Among his comments as he pulled everything off: he has COPD so is "uncomfortable" wearing a mask, he hasn't been sick in years, in response to me explaining a person can be ok but still carry/transmit disease "so can your dog!", and he has not had any vaccinations. Had my slider not been bare at that point - with him threatening to leave (and "it will be months before anyone can get scheduled to come back"), I would have insisted he leave. Had he not already been pulling "veins" off the window so fast, I would have asked him to leave and would have waited as long as it takes to get someone else back here.A defective job/installation with multiple mistakes over two years is bad enough. Putting a customer at risk: Unacceptable: there simply are not any excuses.Business Response
Date: 02/28/2024
3 Day Blinds apologizes for the issues experienced with the order. Our Leadership Team is actively working to address these concerns and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-******** through completion.Initial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blinds still under warranty waiting for replacement for defect. This will be my 3rd replacement for detective blinds.Business Response
Date: 02/26/2024
Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order and come to a resolution. We will continue to monitor case # CAS-02815066 through completion.Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of the blinds they installed failed - the draw string doesnt work after a number of months of use. Over the phone they told me that a warranty covered the parts for repair but I would have to pay in advance for the labor. On January 29, **** I paid them $89.00 and they said they would call me once they had the parts.24 days later, no call. When I try to call them I just get endless voice mail and never alive representative, no matter how long I hold on.It seems to me that I have been ripped off.Business Response
Date: 02/23/2024
3 Day Blinds apologizes for the delay in scheduling the warranty repair appointment. Members of our Leadership Team are reviewing the account and will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02806967 through its completion.Customer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 15th a representative came to measure for a blind to cover the opening to my guest room. I paid a deposit and had to wait 30+days for installation. I was ok with that UNTIL delivery on Jan 22nd in which I paid the remainder!! However upon research and after giving this blind time to see if it fits and is useable I began to notice loud noises and a long amount of time to initiate closing and opening the blind I also noticed that at times one side would lift unevenly! I reached out to the company to have the blind taken down because the quality was not as expected and they charged me for a the blind $945.00. Upon speaking with a representative I was told that they DO NOT HAVE A RETURN POLICY! The representative never gave me a contract to sign, it was done for me, I did not receive a contract to sign electronically or physically, IT WAS FORGED! Again all I received was a booklet describing the blinds, shutters or whatever! *** there is a return policy because I was told by another representative ********************************************* delivered. I reviewed that information to find that there is a 30 day window from DELIVERY! I was asked for my WiFi password and he apparently signed it for me! As a disabled officer ******* often times there have been discrimination tactics i.e thinking for me and to be taken advantage of and those occurred have happened since moving up here from Georgia to ************** and that is not fair and will not be tolerated by me. A signed copy of the contract on 2/14 then after telling them my position they presented a signed copy of the CONTRACT not before and only when they stated there position and all of sudden We dont have a return policy This is unfounded and not heard with any retailer! Today I called and spoke with ***/ean? He proseeded to throw insults and tried to place words in my mouth! After a 40 minute wait was transferred to Melly/***** who insisted that they send the installer back out to reprogramBusiness Response
Date: 02/21/2024
3 Day Blinds apologizes for any issues experienced with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the cusotmer within 2 business days to discuss the order. We will continue to monitor case # CAS-02816299 through its completion.Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See letter attached which details what I am requesting. To date, I have called 3 Day Blinds and received no telephone call back. I have also emailed the representative that provided the quote and took my order. I have not heard back from him either.I have only attached a page of the latest copy of the Order Details showing the $75.60 that I paid for 6 wands which I never received.Business Response
Date: 02/21/2024
3 Day Blinds apologizes for any issues experienced with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02812973 through completion.Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased double shades for a sliding glass door on 10.19.2022 at a cost of $1373.98. Recently, one of the shades is coming in contact with the screen door so the screen door will not open until I manually lift up the shade on the adjoining door. I called 3 Day Blinds on Feb 5, ****, and was told someone would call me to set up a in-house inspection. I called back on Feb. 9 to let them know that no one called me. I keep hearing about their "new software" and problems it is causing but that is not my concern. I just need someone to look at the shades. I was told someone will call. Feb 13, I called 3 Day Blinds again and was assured someone will call me. They gave me the installer company name and number and when I had to call them, no one called me back. (why should I call the installer??) Called 3 Day Blinds again and was transferred to the original person, ********* that I spoke to on Feb 5. Heard again about the "new software" and all the problems, etc etc. She then said there were two installers showing and someone should be calling me. (again!) I asked for a supervisor at this point and was ASSURED that she would email a supervisor to let me know when someone was coming out. It's always a ***** minute hold time. It is now Monday, Feb 19 and I received a text telling me, not asking me that my appt is Feb 23. What? Who decides to make an appt on my behalf without calling me to ASK me if I am available? I called the 800# and they told me they "do not service ********." Just great. I wait ********************************************************************** but sets up an appt ASSUMING I am home on Feb 23 and they do NOT even service ********. This company must be run by aliens or their new software is completely without functionality because no one knows what is going on. I have spoken to 3 Day Blinds 5 times now and no one can set up a very, very simple appointment to look at $1373.98 double shades I bought 10.19.2022. I need assistance with this shade!Business Response
Date: 02/20/2024
3 Day Blinds apologizes for the issues experienced in scheduling the warranty repair. Our Leadership Team is looking into the matter and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02810469 through its completion.Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/27/23 I met with design consultant *********************. I was excited to discuss my new blinds and even more excited to see how they would look in home. However, that excitement has turned into dissatisfaction with the company. I placed my order on 12/27 and my widows remeasured on 1/3/24. I heard nothing else from the company so I contacted **** on 1/19/24 for an update with no answer so I contacted customer service. I was informed the ********************** had not been delivered. After that call I received an email informing me that my installation would be on or before 2/10/24 and I would receive a call from the installation team. On 2/9/24 I heard nothing so I reached out to customer service once again to find out that my order would be delivered on 2/12 and I would receive a call no later than Wednesday 2/14 to set an install date. I heard nothing again so I called customer service on 2/15 to get an update. While speaking the customer service rep she reached out the install team where she was told there was an issue with my order. She told me that some parts were missing and there was some confusion with the measurements. This lack of communication has really added to my frustration along with the uncertainty on if my blinds will be installed.Business Response
Date: 02/20/2024
We apologize for the delays in the installation. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02816983 through its completion.Customer Answer
Date: 02/21/2024
After having a case opened last week, I would hope to have heard from someone by today.Business Response
Date: 03/01/2024
We apologize for the delay. We have escalated the case and the Case Manager will be contacting the customer by the end of day 3/4/24 and we will continue to monitor the case through completion.Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The worse customer service ever After measuring and paying, I cannot get them to install my shades. They keep charging the day of installation, I got a day off from work and they still canceling the appointment. I cannot talk to someone, I cant cancel the order. It is horrible!Business Response
Date: 02/21/2024
3 Day Blinds apologizes for the delay in installation. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02817587 through completion.Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the summer of 2015, we contracted with 3-Day Blinds for our home. At that time, we specifically asked about warranties and this was a large purchase (approx $10K). It was clearly stated by company representatives that these blinds had a lifetime warranty. We have had major separation in the fabric leading to a failure in the product to produce a shading or blind effect. We first notified the company and the response was slow. Then Covid hit. In 2021, they sent out a designer who said the company should replace it, but after some more time the answer was no as it was just outside this "warranty period" which we were told differently. After some research with other customers (neighbors) of 3 Day Blind, it turns out that this fabric failure is a known issue and that most customers, regardless of the new warranty period, were getting them replaced for free. We went back to the company and tried to escalate and they didn't reply for months. Then we went back to the design representative who was happy to replace it for twice the original cost. So, the complaint is two-fold. First, false advertising and/or promises to the customer. Second, 3 Day Blind has a precedent of replacing this type of blind for the fabric failure issue but have discriminated against us for some reason.Attached is the original invoice. Our proposed resolution is a refund of $736 which is the replacement cost of a new blind. The original cost in 2015 was $454.Business Response
Date: 02/20/2024
A 3 Day Blinds ************* Representative spoke with the customer on 08/26/2022 and reviewed the warranty with the customer. The fabric has a 5 year warranty and the shade material was no longer covered under the warranty as it was purchased in 2015 and was deemed unrepairable. The customer was offered to purchase a new shade at a 30% discount. The customer declined the offer. The representative offered to make a 1 time exception and remake the shade. The customer acknowledged they understood and accepted the one time remake offer and the order was installed on 9/7/2022. 3 Day Blinds stands behind the products and the warranty. Due to the shades being 9 years old, the fabric is no longer covered under warranty.Customer Answer
Date: 02/20/2024
The response from the business is not accurate. At no time did 3 Day Blinds offer to remake the blind in question. They did remake another blind that failed that was under warranty which is what businesses are supposed to do. The 30% discount was offered on the blind we are talking about which based on their increased pricing makes the cost more than I paid for the original shade. This isnt helpful.
if they want to hide behind the warranty period with no consideration for their lack of response, the pandemic period, or the fact that there are many examples of customers getting new blinds for this material fabric outside of the warranty period, then I can continue this with other resolution methods. I am trying to solve this in an amicable manner. If there is no consideration for a refund please have 3 Day Blinds confirm
Regards,
****Business Response
Date: 03/01/2024
Members of our Leadership Team are reviewing the account and a representative will be contacting the customer by 3/7/24 to discuss the order.
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