Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shutters for sliding door were made improperly. Shutters on sliding door block the function of the shutters on the window of the adjacent wall. Shutters were contracted to be 5 1/2inches in width and in reality are over 8 1/2 inches wide. Shutters were to be installed over the sliding door molding but are off and the screws used for mounting stick out beyond the molding. I first Contacted 3 day blinds about this issue on 9/8/23 and was told ***** would get back to me. ***** has never contacted me despite numerous calls. I get a different answer to my dilemma each time I call. I have made numerous calls. Each time I call I am promised I will hear a response in ***** hours. Has not happened yet.

  

  Business Response

  Date: 02/13/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the installation of the shutters.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-01631043 through completion. 

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction would be 2019 we purchased for individual blinds in October 2023 one of the blinds no longer worked which is still under warranty then charge me $90 for a tick to come out set up the appointment technician came said the motor is burnt out. Had to order one. This is in December then havent heard anything. Call them four times they have to order a different motor because they no longer sell those blinds and the motor is no longer in their possession so they had to get a compatible motor that took over a month then the technician came out in January, they changed the motor and I had a problem with the second blind. The tech looked at it said that motor seems to be bad so he replaced the battery while he was there the blind that was giving me a problem is working but the other blind seems to go up in it, and down an inch all on its own , so I called the company back. I was supposed to get a call back from the electrical department. Nobody called me I was supposed to get a call back from my advisor *************************** she never called me. I got in touch with them on ******** on messenger and they said somebody call me. Nobody called me I just now got off the phone with a woman named ******** which I believe in is *************************** And said that theyre setting up another appointment to have a technician come back this is been going on since October and it seems that these blinds are very expensive and they cant fix them. The right way they were supposed to credit me the $90 for the technician fee, but they said they cant do that until after everything is fixed and theres no more problems, but its now four months and its ridiculous that I cant use the blinds and they dont seem to be helping me

  

  Business Response

  Date: 02/13/2024

  3 Day Blinds apologizes for the delays in completing the warranty repair. Members of our Leadership Team are reviewing the account and a representative will be contacting the cusotmer within 2 business days to discuss the order.  We will continue to monitor case # CAS-02212112 through its completion. 

  Customer Answer

  Date: 02/13/2024

  I spoke to somebody Friday they said somebody will call me to set up an appointment. Its now Tuesday and I still have no appointment to get the blind fixed. No one has called me. I have no faith that somebody from there will call me.

  

  Business Response

  Date: 02/20/2024

  Our records indicate the customer spoke with a member of our Leadership Team and a credit was approved and the appointment is scheduled for 2/20/24.  We will continue to monitor case # CAS-02212112 through completion. 

  Customer Answer

  Date: 02/21/2024

  I had a technician at my house yesterday and said that the battery is bad and the blind that they just put in but the tech stated it might not be the battery and that they need to replace the whole blind, but they dont make them any longer that it will have to be a new blind. I spoke to a rep today who said they were ordering me a new battery again and hope that fixes the problem I will not know because, they have to order another battery which wont come in till next week and then set up an appointment to have the technician come and install it. I no longer have faith and anything that three day Blinds does this is over four months, two batteries and our third one this is not acceptable  to have to wait over four months. The only credit they gave me was the $90 charge for a technician fee other than that there is no other compensation. 

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted 3 day blind to reinstall 2 *************************** blinds we purchased from them. We paid in full. This was in Nov of 2023. A tech contacted us shortly after. Came out. Didnt have the parts to install the 2 blinds. And never showed back up. Weve reached out to 3 day blinds numerous times via email and phone. Calling by phone to the customer service line is useless. On hold for over a hour each time weve called and no one answers. Crazy poor service. We can not get anyone to contact us back after at least 5/7 attempts.

  

  Business Response

  Date: 02/08/2024

  3 Day Blinds apologizes for the delay in completing the re-installation.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order.  We will continue to monitor case # CAS-02804951 through its completion. 

  Customer Answer

  Date: 02/16/2024

  Case number. CAS-******** As stated in this case. They would reach out to me in a few days. They again have failed! Never got a call. Never got a tech to install the blinds. We have paid them in full ! Back in nov mind you. They should refund us immediately! And pay us more! This is crazy. Can BBB support us in a claim pls. This is nuts.
  

  
  

  

  Business Response

  Date: 02/26/2024

  3 Day Blinds apologizes for the delay.  Case # CAS-02804951 has been escalated for further investigation and a member of our Leadership Team will be contacting the customer the week of 3/4/24 to provide a more permanent resolution to the matter. We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 02/29/2024

  it has been a couple weeks since I filed the complaint and 3 day blinds never contacted me.  I actually called them and spoke with ***** who it me through to ********.  I informed him that I wanted a immediate return of 100% of my funds 

  this is not acceptable for a large business.  We spent well over $8000 dollars on these blinds and need 2 of them reinstalled.  Paid in full for the blinds to be reinstalled.  Called numerous times.   Left emails.  And never received a single call back.  
  

  just return our money now! 

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted with 3 Day Blinds in July 2023. I paid upfront $3,592.09 I still dont have the valances for 6 out of 7 windows . The one I do have is measured wrong and hanging too high so everything needs cut and lowered. I have been really patient and now have had it! It is going on 8 months instead of 3 days!No one returns my texts. When I call they pass me around. On 10/23 I talked with *****, 11/6 ****** and *****, 11/26 Devonta, 1/2/24 Demone, 1/4/24 ************************* the installer was out 5 times with the wrong equipment! ***************************/salesman ******************* Its been over a week and she was going to fix everything but I havent even got a reply since I last spoke to or texted her! I want my blinds and a full refund!Hoping you can help!Thank you, *********************

  

  Business Response

  Date: 02/07/2024

  3 Day Blinds apologizes for the issues experienced with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order and  come to a more permanent resolution. We will continue to monitor case # CAS-02796290 through its completion.  

  Customer Answer

  Date: 02/13/2024

  This issue is not settled! I never heard from them at all ! Not one response!

  Please help me! *********************

  

  Business Response

  Date: 02/20/2024

  Customer spoke to a member of our Leadership Team on 2/19/24 and order 1644135 was processed for the installer to complete the installation of the cornices.  The installer will be contacting the customer to schedule the appointment.  We will continue to monitor case # CAS-02796290 through completion. 

  Customer Answer

  Date: 02/21/2024

  Just got your response! I cant close this claim until I see action and not words!

  Thank you for everything!

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on 10/14/23 for 2 bedroom windows & a living room. Initial install was 11/9/23. Measurements were incorrect on 1 of 2 headrails in the living room. The second install took place on 12/16/23 after I called to inquire. That install resulted in the second set of vanes being shorter than the first and a gap of an inch between the two windows. Further, the designer insisted the pull needed to be on the left side of the left window which resulted in blinds gathering in front of an open window. I initiated many calls (see attached chronology) to the company seeking resolution or a refund for the living room. A second designer was sent out & she confirmed the gap could not be omitted , especially if the pull was moved to the right side. She recommended I move forward with a third install so I'd have a visual. The installer came on 1/25/24 and confirmed the gap would remain; I denied the install. I emailed the company asking for a refund on 1/25 & received a call from a new customer svc rep wanting to schedule a designer to come out for a reselection which I refused. She said she would speak with a mgr and call me back within 24 hours and did not. I called 2 days later, was told she was away fr her desk and never got a call back and have heard nothing more. I have photos which were sent to the company. They are unable to provide what I need (verticals for 2 ********** with no separation in the middle. I am seeking a refund for the living room coverings $524.78 x 2 plus charges for packaging & handling, installation, and admin fee

  

  Business Response

  Date: 02/06/2024

  3 Day Blinds is sorry to hear the customer is unhappy with the vertical **********************.  Members of our Leadership Team is reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order and provide a resolution.  We will continue to monitor case # CAS-01556494 through its completion. 

• Initial Complaint

  Date:02/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a *********************************-glide style blind from 3 Day Blinds a couple of years ago. Approximate cost of the blind was $3,000.00. We set up a repair order with 3 Day Blinds because the string broke on it in November 2023. The service request cost $90.00. The blind was picked up by 3 Day Blinds in the middle of November 2023 and we still have not received our blind back. We have called 3 Day Blinds multiple different times, get transferred around to different "customer service" representatives and no one can give us any update as to where our blind is. I've spoken with multiple different "supervisors" who say they will call me back with an update and they never re-contact me. I've contacted them via email multiple times, as well. No response. This company has some of the worst "customer service" I've experienced. At this point, I'm assuming our blind is lost. I would like them to refund me the cost of the blind itself, and the cost of the service request. This is the case number associated with this: CAS-*******-D7R1.

  

  Business Response

  Date: 02/06/2024

  3 Day Blinds apologizes for the delay in completing the repair work that was requested. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order and provide a more permanent resolution.  We will continue to monitor case # CAS-01539737 through its completion.  

  Customer Answer

  Date: 02/09/2024

  The response from 3 Day Blinds is unacceptable. This is the same response that they have continually sent to me multiple times with no follow through. It has been 3 business days and once again no one from 3 Day blinds has contacted me. 

  

  Business Response

  Date: 02/19/2024

  We apologize for the delays in completing the warranty repair.  The window treatment is in process of shipping to a *************************** facility to complete the necessary repairs.  We will continue to monitor the repair order through completion under case # CAS-01539737.

  Customer Answer

  Date: 02/21/2024

  Again, this is unacceptable. The blind was removed from our home in November 2023 and still has not arrived at a *************************** facility for repair? How is that possible? Furthermore, customer representatives that I've talked to on the phone have told me that the blind had already arrived at aHunter ******* facility for repair, so which is it? I want someone from 3 Day Blinds to contact me via phone and arrange for an entirely new blind to be installed in our home, as I do not think your company truly knows where our existing blind currently is. 

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contractor cam to my house around June 2023. After 3hrs deliberation, I chose a jacquard fabric with honeycomb design with the hope of beautifying my house.. *********** charged me $5000 indicated that the pattern that I chose was on high ends fabric, mechanical drapes, and that I have 14 windows including a patio door. The installation occurred in 08/2/2023 with missing valance. When I arrived home, I saw that they gave me a wrong design and I reached out to them immediately to lodged a complaint. The representative that I spoke with sent me a reply indicated that my purchase was final aand they confirmed with the representative that took my order and there is nothing they can do.I have been trying to have them resolved this issue before filing a legal lawsuit against them but they insisted that it's all my fault for choosing what they installed and they can neither refund me back nor replaced the product.The also told me that, if do not like what they gave me, I should pay additional costs at 30% discount for what I wanted.

  

  Business Response

  Date: 02/06/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order.  We will continue to monitor case # CAS-01543068 through its completion. 

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with 3 DAY BLINDS on January 8th with a very nice lady. She put in our orders and told us when they would come to install. After the installation I found some problems with the install. I called the customer service and they said they would get back. I called January 24th and I have called numerous times. They all said I would receive a response that day. I have never been called back. They're supposed to take care of their customers, but they sure have not addressed any of my issues. I would not use 3DAY BLINDS for any reason! They do NOT provide you any customer service. ********************** will take your money and run. In my case it was $8,000.00.

  

  Business Response

  Date: 02/06/2024

  3 Day Blinds apologizes for any issues experienced with the installation of the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order.  We will continue to monitor case # CAS-02804677 through its completion. 

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/23, we purchased blinds from 3DayBlinds for a total of $4,210.71.Before the installation on 12/15 was completed, we were not pleased w/the extremely cheap quality of the mini blinds. That evening we were also disappointed that they were not blackout blinds which we requested to replace our existing blackout shades.1)On 12/17 emailed ********************* and **** our design consultant for resolution 2)Contacted customer service and **** on 12/19. 12/20 initiated a case CAS-*******-W1S4 w/********** who escalated my request 3)12/26 **** advised her boss that the sample product originally presented was not a true representation of what we received and requested a credit to our GreenSky acct. We would receive a resolution within 48 hrs 4)After waiting 72 hrs with no response we contacted ********** in customer service for a resolution. We contacted her again on 1/3 and 1/5/24. To date 3DayBlinds customer service has not contacted us to resolve this issue.We also reached out to GreenSky since we are dissatisfied with our payment card purchase who reviewed our claim and forwarded it back to 3DayBlinds to resolve our claim for a refund of $1,523.99 plus installation, product handling fees and taxes on 1/24/24. Again 3DayBlinds has neglected to contact us.We feel we have done our due diligence to remediate this issue directly with 3DayBlinds and request a full refund due to poor quality of product and their failure of customer service to resolve this issue in a timely manner. Thank you for assisting us in resolving this request.The attached document is the letter sent to GreenSky explaining our detailed issues with 3DayBlinds for your reference.

  

  Business Response

  Date: 02/01/2024

  We are sorry to hear the customer is unhappy with the window treatments.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to follow case # CAS-01657521 through its completion.

  Customer Answer

  Date: 02/05/2024

  We are rejecting their response. They continue to ignore our request for remediation as outlined in the original complaint sent. 3DayBlind has not contacted us within the 2 day response window they agreed to. It is now 3 business days and still no contact by any means from 3DayBlinds. 

  

  Business Response

  Date: 02/08/2024

  The Case Manager spoke with the client on 2/6/24 and came to a resolution. 

  Customer Answer

  Date: 02/14/2024

  
  **Better Business Bureau:**
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,
  
  *************************

  ***UPDATE 2/14/24***

  The installer picked the 9 disputed blinds. We expect the refund to be processed and will await the credit.
  
   

  
  

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2023 I met with a Design Consultant to choose what type of curtains Id like for my dining area. Its been almost four months and I still dont have them even though I paid for them in full. Ive had the worst experience with this company. The guy who came to measure was extremely rude, the installer only had half of my curtain, and the guy who is in charge of my case wont get back to me. About a month ago I chose new material for my curtains since the original one I chose was out of stock and I havent heard anything since.

  

  Business Response

  Date: 02/02/2024

  3 Day Blinds apologizes for the delays in completing installation.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order and resolution.  We will continue to monitor case # CAS-01636702 through completion.

  Customer Answer

  Date: 02/04/2024

  I do not accept their response because its the same response I keep getting from them. They keep saying they will call me when they get more information, but Im still waiting for information. Im worried that they took my $1,500 and I will never get what I paid for. 

  

  Business Response

  Date: 02/06/2024

  The Case Manager called the client on 2/5/24 to discuss the order and provide resolution.  The Case Manager was unable to reach the customer and left the customer a voicemail. ********************** is eager to address the customer's concerns and look forward to hearing back from the customer.  We will continue to monitor case #  CAS-01636702 through its completion. 

  Customer Answer

  Date: 02/06/2024

  I returned the Case Managers call and after talking for about 20 minutes, she said she would get back to me in a day or two. She said she needs to talk to the ******************* Ive heard this response a few times already, so Im still not satisfied.