Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a combination of cordless and motorized woven wood shades for 15 windows for a total of $11,104.99 (Order #*******) on 7/3/23. The product was installed on 9/17/23, and upon installation we noticed that the blinds were frayed on the edges and the motorization did not work as it was designed to. We immediately notified *****************, sales rep, and sent pictures. On 10/2/23 he met with us, and we determined that considering the quality of the woven, we wanted to change to soft romans. We also requested to return the hub. ***** admitted that he had received other complaints regarding the woven material recently. A new order was created, and he sent it up to *************************, Case manager, explaining his findings and asking for a credit. After not hearing from neither ***** or ******* for over a month, I emailed ******* on 11/30/23, asking for a full refund due to their inability to send someone to remeasure our windows and submit the new order after finding out the order was never submitted because we had a "balance". We never heard from ******* or ***** and on 12/13/23, my husband called corporate and was promised that "****" would call him back. Again, no calls, no emails. On 12/21/23, I called corporate and spoke to *******. I questioned why no one reached out to get the balance due so that the new order could be submitted. She couldn't answer me. I proceeded to authorize her to use my credit card, which they had on file. She then promised that the new order would arrive in 6 weeks, no later than mid-January. On 1/20/24, I noticed that my credit card was never charged. I contacted corporate and after waiting for two hours, I spoke to a "********". At this point, I told her that I didn't want to do business with 3-Day Blinds anymore and requested a full refund. ******** told me that she would put in the request and email me in 48 hours with the decision from "higher" because we missed the refund window. No email or call has been received up to date.

  

  Business Response

  Date: 01/29/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the recent window treatment purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-02801012 through its completion. 

  Customer Answer

  Date: 01/30/2024

  3-Day Blinds indicated that their Leadership Team was reviewing the matter and that we would be contacted within 1 business day. As suspected, no one has contacted us. We will be proceeding with legal action.

  

  Business Response

  Date: 02/07/2024

  A member of our Leadership Team spoke with the customer on 2/6/24 and came to a satisfactory resolution.  The reorder was processed as finalized with the customer and has an estimated ship date of 2/24/24.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 02/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 banks of shutters for 2 banks of windows on April 7, 2023. Two of the shutters in one of the banks were made wrong and would not allow the windows to latch. I was assured they would be replaced. After numerous calls, I was finally told that the new shutters were never ordered from the manufacturer in ******. I also order 2 banks of shutters for 2 additional banks of windows on July 21, 2023. The installer brought the shutters to my home 3 times. All three times, he walked out of my home with the shutters because they were either broken or made wrong and would not fit. I was assured that everything would be taken care of on an expedited basis. This company had done nothing. I am now going to file a small claims action in ********* and serve the *** in **********. This is a horrible place.

  

  Business Response

  Date: 01/31/2024

  A member of our Leadership Team spoke with the customer on 1/31/24 and confirmed all issues and provided an update on the two remaining orders, RT ******* currently in transit with fed ex , RT ******* ESD 2/08 per ******.  We will continue to monitor the orders through their completion. 
  

  Customer Answer

  Date: 01/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concernThis complaint is as followsFrom ***************************, *********, **. *****. ************************ Text ************ About 3Day Blinds LLC, CONTRACTOR ***********************. ********* home improvement licensed by ******** state # *****. Contract number1278682 dated 5/15/2023. Address for ******************************************. ******, **. *****. ************. ********************* Reasoncustom drapery order. Paid in full.5/15/2023=$2257.94 and 7/17/2023 $$1730.46 on 7/19/2023. Total $3987.40.Which I might add is different pricing then the original contract..which lead me to ask for a itemized statementwhich I never got. They dont itemize material and labor separately. No transparency, leaving me wide open to accept their numbers without proof.The order when delivered was wrong..didnt fit at all. When asked to sign off on completion I declined saying the order was not complete.Enter *************************** senior conflict adjuster, in *******. After weeks of tryin to talk to a person. I felt taken care of by *****. But! When I asked her for itemized statements and why the company took my last payment when my order was incorrect and not completethe answers never came and she began sugar coating talk. Promising me that I her mission was to satisfy me and correct everything. New order # *******. And *******. Each order missing transparency.Time passed and there were many reasons, excuses as to why my order would be delayed til October. Then it was December and finally delivered as complete on January 4 th ****. One of the two windows was complete. I texted ***** and requested that the living room was not complete to my satisfaction and my answer was we can only complete if you pay us $954.00.Invoice # *******. That was it. It escalated to her superior *************************** and she said flat out you need to pay $954.00 to complete, generating reasons why that were not true to my knowledge. Thanks for helping, **** ***

  

  Business Response

  Date: 01/25/2024

  3 Day Blinds apologizes for the delay in installation and any issues experienced with the recent purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor Case # CAS-01541347 through its completion. 

  Customer Answer

  Date: 02/01/2024

  I regret that 3 day blinds did not contact me within 2 working days , as promised in their response, to attend to this complaint.  The promises they made to follow this claim until satisfaction ,which is to complete my order, without addition compensation , seems fair and not out of the ordinary. 
  I have mailed several documents to BBB to prove the companies non transparency and communication on my part to try to settle this.  No success.  Which unfortunately lead to this complaint.

  

  Business Response

  Date: 02/09/2024

  Our Leadership has reviewed the order and previously reached out to the customer for resolution.  The original custom drapery order was installed, but the customer was not satisfied with the fullness of the treatment.  3 Day Blinds offered the customer an opportunity to select new product to replace her original customer selection, and the new products selected cost an additional $1,000 which 3 Day Blinds has covered as a courtesy. The customer requested compensation due to missing a scheduled photo shoot, and as a goodwill gesture, 3 Day Blinds provided an additional custom drapery treatment for the customer, again at no cost. ********************** is not obligated to offer compensation on custom orders made to the specifications requested, but does take responsibility for any damaged or defective product through reorder per the warranty. The cost of the treatments provided to the customer at no cost exceed far beyond the monetary compensation requested, and due to the customer's continued dissatisfaction, we have offered to make an additional panel for the customer at 50% off; but the customer has declined the offer.  ********************** has completed the installation and repair work as covered under the warranty.  Any additional product and services would be at the additional cost that has been quoted to the customer. 
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 02/12/2024

  Resolution to this complaint is not accepted.  The latest documentation from 3 day is merely a combination of communications that were rejected by the customer , *******, already.

  I was told by ************ in ******* that 3 day never gave refunds.  So I honored her conversation with material and labor costs to redo my drapery order  that was so miserably and wrongly made.  .  At that point ***** said we will satisfy you  and complete your order to that satisfaction.  This is the problem.  I am now left with a drapery that is not complete in my living room.

  the costs involved, as quoted by 3 day, are unbelievable.  I have asked for documentation of the cost and have not been provided this info.  I believe the inflated, non transparent cost they are presenting is a bad and dishonest business practice.  I have taken the time to investigate and the panels in question are only 25 by 110.  Times 2   Total yardage involved 7.5 yards. Even if the cost was $100.00 a yard, which is really high, the cost for material would be $750.00. I cant believe that 3 day pricing at $1800.00 for a set of panels is accurate and I ask for proof by an itemized bill.

  i have sent the BBB extensive info.  Please review it and reconsider completing my order to my satisfaction as promised.  At no additional costs.

  Please note that I have not pursued a monetary resolution and I am trying to  give not take everything.  I do not consider my resolution out of line, just finish it.

  thank you,

  ma JESCHOR.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for blinds. All blinds installed are incorrect. **************** is useless and nothing has been resolved. I would prefer to just get a refund and go somewhere else. Very dissatisfied and disappointed. I thought *************************** was a decent brand for blinds but apparently not anymore. It's been a month and nothing has been resolved.

  

  Business Response

  Date: 01/24/2024

  3 Day Blinds apologizes for any issues experienced with the recent purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-02792731 through its completion. 

  Customer Answer

  Date: 01/27/2024

  I have received an email from 3day blinds saying they would have someone reach out to me within 2 business days.  I have not heard from anyone and this is their typical response. I am due a refund from being charged twice for 1 window. The blinds that are originally installed by them are too short, and do not have the chain and cord pull. There is no ETA as to when I will be receiving the replacement blinds in all the windows. I have spent a lot of money to be have blinds that don't fit my windows and look ridiculous.  

  

  Business Response

  Date: 02/05/2024

  ************* spoke with client on 2/1/24 and processed a Re-measure order for the installer to remeasure windows for a reorder.  The installer will be contacting the customer to schedule the re-measure in order to place the remake order.  We will continue to monitor case # CAS-02792731 through completion. 
  

  Customer Answer

  Date: 02/06/2024

  They did come out to do a remeasure on February 1st but as of yet no order has been submitted to remake the blinds so the problem has no been resolved and this is  unacceptable until the new remade blinds have been installed and are satisfactory.  I spend many hours on hold trying to speak with someone concerning this problem and get very little progress if any. Many times I am disconnected and have to call them again and again. This is almost a daily occurrence.  Nobody seems to know what is going on. And apparently there is a case manager assigned to my case but have not heard a word from her yet. This is very unprofessional and unacceptable. 

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a honeycomb shade installed by 3 day blinds on 5/22/23. It stopped working towards the end of November and I reached out to my initial consultant on 11/30/23. She told me to call customer service. I attempted this over 5 separate times starting 11/30 through 1/17/24 and each time was on hold from 30 minutes to an hour without reaching a live person. I finally received a call back on the afternoon of 1/17 from someone, but she said she was just the "answering service". I explained the problem to her, that the shade does not stay up and thus my son has no light in his room. She said someone would call me back within 72 hours. Nobody has called me back and it is now 5 days later. I also e-mailed their customer service with a similar message on 1/17 with no response and e-mailed a direct person in customer service who assisted me with a previous issue and got no response. This should be a relatively straight forward issue and I am shocked at their complete lack of response to a customer issue. I am hoping you can help me to get a response from their customer service to get the shade fixed.

  

  Business Response

  Date: 01/24/2024

  3 Day Blinds apologizes for the delays in resolving these concerns.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-02799271 through its completion. 

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My blinds broke and I called for a repair as the were under warranty. 3 Day Blinds outsourced the repair to another company who picked up the blinds on October 26, 2023. It's January 22, **** and in the past 4 months, 3 Day Blinds has continued to lie and mislead me via email and my blinds have never been fixed. They say the parts are sent and they'll provide tracking and the info is never sent to me. I ask for them to loop me into the conversation with their parts department and the third party who they've contracted to fix my blinds and they never do. I have finally contacted the contracted company who has been actually responsive to me. At least 2-3 times the wrong parts were sent and nobody from 3 Day Blinds ever told me, it was the other company that let me know. I call and they never answer their Customercare phone number. I emailed letting them know that I just want them to make a new set of blinds or return the old set to me and I'll get them repaired on my own and I get no answer to this. Do not use 3 Day Blinds, they will steal your warrantied goods rather than fix them and you'll have no recourse. At this point I just want my money back, but sadly the blinds match some other ones in my room so I'll have to replace all 4 simply because 1 broke.

  

  Business Response

  Date: 01/23/2024

  We apologize for the delays in completing the warranty repairs.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order. We will continue to monitor case # CAS-02799340. 

  Customer Answer

  Date: 01/23/2024

  I am not going to close out the case yet because the response back from the company was that they would reach out to me within a set number of days and they have not done so yet. I will keep the case open until that happens, since this company has failed to adequately communicate with me to date.

  

  Business Response

  Date: 02/02/2024

  3 Day Blinds apologizes for the delay.  We have escalated case # CAS-02801260 to Leadership.  The Case Manager will be contacting the customer to come to a resolution.  We will continue to follow through completion. 

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered blinds costing more than ****** and the agent sent two blinds for windows instead of doors and they are not replacing them instead they are asking us to buy again an dpay more. It was there fault and we called and called no one rsponses and opens a ticket bad customer serivice . Please help

  

  Business Response

  Date: 01/26/2024

  3 Day Blinds apologizes for any issues experienced with the order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12th I had a consultation. I thought I was getting a buy one get second free however, they presented another plan I went with this. The person requested a deposit down of 50% amounted to 3, ******. It was immediately taken out of my account within minutes when I agreed. However, the next day I changed my mind and I had not signed any of their requested documents for actually ordering the product/blinds. I requested for a refund. The sales lady/person sent me an email here just call this number. Interesting how she was able to take the money quickly but could not initiate a refund on her end. I called the number, no answer you have to go through the main number only to get blocked. It appear there is no billing/accounting/CS department for any money disputes so be careful out there. I then, attempted to write an email requesting the money with all the relevant information needed to be sure they are not working hard on their end to search e.g. name, address, order number, date etc. I have not heard back after 3 emails requesting refund. Not even a courtesy email stating, "we have received your request" nothing. Red flags here. I called again no direct answer, I was blocked again from speaking to anyone in that department. Here it is 1/20/2024 no refund no email etc. Two days ago, because I consider unacceptable business ethical behavior, I called my bank reported this as "fraud" because this is what it is if no response. I will let them recover my $3, ****** and write this review so other people know their behaviors. Unacceptable!!!

  

  Business Response

  Date: 01/23/2024

  3 Day Blinds apologizes for any issues experienced with the recent order.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02796814.

  Customer Answer

  Date: 01/23/2024

  To whom this may concern:
  

  There is nothing to review it has been13 days it is called a simple "REFUND." Most businesses do this regularly refund in 3 days and you are not an exception to the rule. I did not sign any paper work and please dismiss the paperwork still being emailed to me from ***** (your sales rep). I am not signing anything and I never received any product BECAUSE I cancelled the order the very next day.  I sense you are disgruntled I did not complete the order. I feel blessed that I did not complete the order as I refuse to order from a decietful company. You already have a lot of bad reviews because of exactly this bad business behavior I am experiencing. I think now, what if I would have gotten a wrong product or damaged product what "hell it would be to replace this or get a refund if it is plainly happening without any order or product". It was a blessing in disguise I cancelled my order. I will continue to write bad reviews until I get my REFUND! Do your research as part of your procastination strategy as I have my bank checking into this as "fraud."  As this is what it is FRAUD. When someone refuses to refund a simple cancellation this is deception and fraud business behaviors. 

  

  Business Response

  Date: 01/30/2024

  3 Day Blinds apologizes for the delay.  The order was canceled and refunded on 1/30/24 as requested by the client. The refund may take 10 days to appear on the customer's statement depending on their banking institution. 

• Initial Complaint

  Date:01/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased shutters more than *******. The sidelight on the entry way have raw edges, chipped and I finished. Requesting your assistance in resolution of this issue,They dont respond to any of my phone calls though they issued me a case number viabemsil

  

  Business Response

  Date: 01/22/2024

  3 Day Blinds apologizes for any issues with the order.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. 

  Customer Answer

  Date: 01/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

  Customer Answer

  Date: 01/29/2024

  I do need assistance with 3 day blinds.
  When BBB reached out to them originally  they said they would contact me within two business days.
  
  That never happened
  It seems to be their modus operation is empty promises and no follow up.
  Please assist me.
  Regards

  

  Business Response

  Date: 02/07/2024

  3 Day Blinds apologizes for the delay.  Case # CAS-02799439 has been escalated and a representative will be contacting the customer by the end of business day 2/8/24. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 02/14/2024

  3 day blinds contacted me and I am waiting for a delivery date
  of the one set of shutters .(remake 
  As soon as I receive the date I will notify BBB.
  At that time I  request my
  Case /complaint be closed.
  

  
  

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 day blinds is highly unprofessional with poor quality in customer service. Does not follow up with multiple customer complaints nor do they return emails or phone calls. We had a significant delay in delivery of blinds and drapes, including incorrect drape color production. Poor installation, multiple holes were made in our new construction home due to the incompetence of the installers.

  

  Business Response

  Date: 01/23/2024

  3 Day Blinds apologizes for any issues experienced with the order.  Our records show that a representative has spoken with the client and is reviewing the account to come to a resolution to the matter.  A representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the case through its completion.