Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 419 total complaints in the last 3 years.
- 132 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reaching someone other than sales associates is impossible. 3 Day blinds is great at being available for contact when they are selling their product. Otherwise they are impossible to contact. Their only method of contact is via phone call. There is an option to request a "callback" but it never happens. I called and requested a callback this morning and have not received one. I have now been on "wait" on the phone waiting for someone live to talk to for 55 minutes. The issue is malfunctioning blinds. I was able to get a response from customer service in December and the replacement blinds were installed yesterday. The replacement blinds were not cut properly so both blinds have gaps along one side. I won't recommend this company primarily because of their lack of responsiveness.
Business Response
Date: 01/24/2024
3 Day Blinds apologizes for any issues that have occurred. We see that the customer has communicated with our ************* Team on 1/23/24 to discuss the issues. A representative is reviewing the account and will be contacting the customer within 2 business days to come to a resolution. We will continue to monitor case # CAS-02803149 through its completion.Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered $10,000 worth of blinds in October, 2023.The first installer arrived 4 hours after the top of the window, at 9:30pm on a weeknight. We discovered that blinds were never ordered for 2 windows. Those were ordered at the time of install of the others. When these arrived, installer came and one was the wrong item. He had to order a new item, which we sought for weeks only to discover that it was with the installer for 3 weeks and installation was never scheduled. They claim they could not reach me by phone or email.Business Response
Date: 01/18/2024
3 Day Blinds apologizes for the issues experienced with the order. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-01630831 through its completion.Customer Answer
Date: 01/18/2024
I would like a refund of 15% of the total order.Business Response
Date: 01/26/2024
We have updated the case with the customer's request. Our Leadership Team is researching the account and will be contacting the customer the week of 1/29/24 to come to a satisfactory resolution. We will continue to monitor the case through its completion.Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 22 . I ordered from 3 Day Blinds 2 shutters for $1575.63. I was told by the sales rep/ designer that they would be ready to install within 6 weeks. Another rep came back for more detailed measurements again the next week. I did not hear from them so in November I started calling their head office. The **************************************************************************************** Out of frustration, I reached out to the sales rep 3 times yet nothing got resolved. End of the year I finally reached someone at head offices, I voiced my complaint telling them that at this point I wanted a full refund but I was told they couldn't do that because the product was already manufactured and it should arrive by January 7. The product did not arrive until January 15 and when they came to install it one of the shutters did not fit. I was told it would take another month for them to get the right shutter installed. This is very deceitful and unprofessional business practice I am not a lending institution and no one should have to wait this long for a product that doesn't fit. I am very upset and put out In order not to file in small claims court I want a refund of at least 50% I am sorry I didn't check this business on BBB but only on Yelp because as anyone can see their reputation is borderline criminal negligence.Business Response
Date: 01/19/2024
3 Day Blinds apologizes for any issues that the customer experieinced with the recent shutter purchase. ***************** Team has been in communication with the customer on 1/18/24 to address these concerns and to come to a resolution. We will continue to monitor the project through its completion.Customer Answer
Date: 01/19/2024
Please expedite a refund asap and fix the defective blind. I already waited 5 month. The call I had from ****** addressed nothing all but only wanted a photo.Business Response
Date: 01/26/2024
The case Manager has been in email communication with the client and came to a resolution on 1/25/24.Customer Answer
Date: 01/30/2024
No refund or date of refund has been yet providedBusiness Response
Date: 06/05/2024
Our accounting team processed a refund for the client on 3/11/24. BBB was notified on 5/30/24.Initial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased roller shades and window treatments feom 3 Day Blinds. What was delivered does not match what we were sold. We were told we could have liners in our roller shades and they did not come with them and customer service says they dont even have that as an option. The shades also do not fit well in two locations out of sevenBusiness Response
Date: 01/16/2024
We are sorry to hear the customer is unhappy with the roller shades. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02792417 through its completion.Customer Answer
Date: 01/19/2024
I have not heard anything from them yet. My number is **************. *************************Business Response
Date: 01/26/2024
We apologize for the delay. Our Leadership Team is researching the account and will be contacting the customer the week of 1/29/24 to discuss the order and come to a satisfactory resolution. We will continue to monitor the case through its completion.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to 3 Day Blinds with a request to repair blinds that are covered under the warranty. I paid money to have the repairman inspect the broken blinds. The repairman came to my house on December 27, 2023, and said that the blinds cannot be repaired. He said he ordered a remake of the blinds and said the company would contact me to install the new blinds once they are delivered to the warehouse. After not hearing back from 3 Day blinds for 16 days, I contacted them on January 12, ****. The agent said she could not see that a replacement/remake order was put in and then put me on hold. She never returned to the phone to continue the conversation. I have emailed 3 Day Blinds and called again, but no one is helping me out. I want them to come back to replace the broken blind. Thanks.Business Response
Date: 01/15/2024
We apologize for any delays in completing any warranty repair work. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the project through its completion.Customer Answer
Date: 01/18/2024
The 2 business day time period quoted by 3 Day Blinds has elapsed and no one from 3 Day Blinds has contacted me. They took my money, and walked away. To that end, I will take legal action against the Company for breach of warranty. In doing so, I will look into small claims as well as the potential for filing a class action lawsuit in **********.Business Response
Date: 01/26/2024
3 Day Blinds apologizes for the delay. We have escalated this matter and it requires further research by our Leadership Team. The Case Manager will be contacting the customer the week of 1/29/24 to discuss the order and come to a satisfactory resolution. We will continue to monitor this matter through its completion.Initial Complaint
Date:01/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is for 3day blinds in *********, ** *************). Back in September 2023 I ordered 4 sets of blinds. There have been so many issues (wrong color, broken, wrong size). They were very responsive the first times, but now the newest blinds are too long so people can see in the windows from the side. I've been asking for a remeasure for a couple months now. The last time the person came out he did not measure. This month alone (january ****) I have sent 5 emails and nobody is responding. I left a message with customer service and am still waiting for a call back. What I want is somebody to come out and remeasure as these blinds are too long! If they can't do that and because I'm sure my old blinds are gone I want a full reimbursement because I will have to order some new blinds. Yikes! they just called back while I was typing this and then their phone disconnected and I didn't receive a call back!!!!Business Response
Date: 01/12/2024
3 Day Blinds apologizes for the issues experienced with the order. Our Leadership Team is reviewing the account. A representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the project through its completion.Customer Answer
Date: 01/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Although I have heard this before and when I reach out on my own there has been no resolution. I hope with me reaching out to the BBB this can be resolved. I don't just want a response in two business days, I want them to come out and remeasure because these blinds don't fit.
Regards,
*******************
Customer Answer
Date: 01/25/2024
I mentioned in my complaint that I need 3 Day Blinds to come out and remeasure because the blinds are too long...what I forgot to mention is the end result which I want are blinds that fit the windows or my money back so I can purchase somewhere else.
PS, they keep telling me the blinds are outside mounted so they won't fit perfect which I do understand. The problem is they are too long so they sit over the window sill so they are pushed out even further from the window so the gap is bigger than needed.
Business Response
Date: 01/31/2024
A member of our Leadership Team left a voicemail for the customer and sent an email to the customer to make arrangements to have a Senior Technician out to address the customer's concerns. We will continue to monitor case # CAS-01542370 through its completion.Customer Answer
Date: 02/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Although they left a message and said someone would reach out within 48 hours and that has not happened. I emailed them that and they have not responded!!!! This is just getting worse and worse!!!!!!
Regards,
*******************
Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3 day blinds installed roller shades at our home. Upon opening the box for installation the installer noticed that six of the eight side channels were cut to the wrong size. He cut them in the driveway and continued with the installation. He was extremely professional and did the best he could with what was provided. However, the liner of the side channels is now stripping out. Also, three of the blinds also work much differently than each other. One is extraordinarily loud and one is difficult to open. I have reached out to three day blinds many times to have replacement side channels sent and to have them send a three day blinds representative out but they have done nothing and it is going on seven weeks at this point. Just today they said they would have a customer care rep reach out to me, but this has been a constant follow up with this company with no real answers. Attached is a picture of the liner falling out of the tracks where they had to be cut.Business Response
Date: 01/16/2024
3 Day Blinds apologizes for any issues with the recent purchase. Our Leadership Team is reviewing the account to find a more permanent resolution. A representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-01612954 through its completion.Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Specially requested blinds to block light. Unhappy with first set ordered. Company allowed reorder. The design consultant was very well aware of what I wanted. However, second set let in even more light. And vertical blinds were not correctly measured. They refused to fix the problem or refund. I cannot use these blinds. I think the company is taking advantage of an older woman. I used the company in good faith willing to pay for a consultant to assist in getting what I wanted and she did not do a good job. They want me to be unhappy with product and refuse a refund.Business Response
Date: 01/09/2024
3 Day Blinds apologizes for the issues the customer has experienced with the recent purchase. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.Customer Answer
Date: 01/22/2024
Haven't heard from business.
Spent ****. and am completely dissatisfied with blinds. What I received is not at all what I asked for. Want them to give me blinds I requested which don't have slits on every slat to let in light.Business Response
Date: 01/30/2024
A member of our ************* Team spoke with the client on 1/29/24 and came to a resolution.Initial Complaint
Date:01/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for window treatments (shades and vertical blinds). When the installer completed one window, I saw the quality of the product and I immediately told him I was not keeping the vertical blinds...The quality and parts of the product are extremely cheap and do not meet my expectation. I did not allow the installer to finish installing of the products. I cannot pay close to $5,000 for a product that I cannot display in my home. They did not sample the hardware they were going to use and it is completely unacceptable and poor quality. I tried to resolve this with customer service who told me I needed to have cancelled the order before it arrived. However, I had NO way of knowing the product was going to be so poorly constructed until I saw it.Business Response
Date: 01/03/2024
3 Day Blinds is sorry to hear that the customer is unhappy with the vertical **********************. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor case # CAS-1424104-W9Y5 through its completion.Customer Answer
Date: 01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May I hired 3 Day Blinds for some new shutters. I did not receive a copy of any contract. I was just shown it briefly and electronically on a tablet. I provided a check for a deposit of 51%. The shutters were installed in August. To my great consternation at night and with the lights on they did not provide the privacy I was promised. I called the 800 number and no one answered. I called the installer and he said to try the 800# on Monday. I was mortified to learn that the company had gone into my checking account and pulled out the balance due, leaving me with no leverage. On Monday I called them, was transferred to *** who promised me this would be addressed. She also mentioned monetary compensation or that they would make me new shutters to my satisfaction. I sent in photos to back up my claim. I was in touch with someone via email, they sent out the same installer who did nothing, just looked at them and left. I have not heard from them since. I have sent follow up messages. I believe this constitutes egregious fraud. They have gone into my checking account using the check I gave them for deposit without my permission. When I mentioned that to *** she said that provision was buried in the contract I signed electronically on the tablet. When I asked ******* for a hard copy before signing so I could read it she said they dont provide that. So I am left with no recourse? I have a product that I am unhappy with and a company that just took the money from my account? I am having a lot of work done on the house. NO company is paid in full until the service is done to client satisfaction. That is when balance is paid. This company is fraudulent in their practices. I feel taken advantage of, I have a product I am unhappy with and a company that couldnt care less. This is fraud and should be treated as suchBusiness Response
Date: 01/03/2024
We are sorry to hear that the customer is unhappy with the recent order. There was not enough information provided to locate the customer's account. We would need the full name of the customer and a complete address, or phone number that is associated with the account or an order number or case number and we would be happy to assist.Customer Answer
Date: 01/08/2024
I was not assigned a case number. I was in email correspondence with ************************* at **************** beginning soon after the installation in August. After sending out the same installer and no follow up or response from the company I emailed again in November relaying my disappointment and letting her know I would be pursuing other avenues. This should all be on record at the company. I have provided my last name and my address is in **************** ******** and the installation was in August 2023. The company has record of this. They are a fraud and take advantage of people.Business Response
Date: 01/09/2024
Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor case # CAS-1371336-W5B8 through its completion.
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