Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ******* for vertical blinds and ***** *****s with 3Day Blinds on 11/24/23 through representative *********************** and placed a deposit as is the policy of this company. I was told at the time of order that the ***** ***** fabric was backordered and that delivery would likely not occur until January ****. The vertical blind material was in stock. I was concerned that having a backordered product on the same order as an in-stock material could be problematic but was assured otherwise. I was contacted by **************** (**) for installation of the vertical blinds on 12/7 between 10am - 2pm. The installer was a no-shown even after my placing repeated calls to **************** during the day and being told the installer would arrive later, before 5:30pm. I again called ** on 12/8 and was told there were no installer notes or any indication that the blinds had not been installed and no indication of my calls the day prior. I was offered a reschedule date of Tuesday, 12/12 which I strongly objected to since my install was supposed to be the day prior. the situation was escalated to a supervisor who rescheduled for 12/9 between ****am. On 12/8 I received a ** call that said only a portion of the vertical blinds had been delivered and that I would be contacted when the vertical vanes arrived. On 12/23 I called ** for an update and the ** had no meaningful information. I called again 12/27 and was told that the vertical headrail was delivered to the installer on 12/8 and the vertical vanes on 12/11, but yet I have not been contacted for an installation appointment. I purchased and paid a deposit for a product that 3Day Blinds has knowingly held for nearly a month and not provided any information or explanation. This entire transaction has been poorly managed by 3Day Binds. My assumption is that the installer has unilaterally and without ** consultation decided not to install the vertical blinds until the remainder of the order has been received.

  

  Business Response

  Date: 01/02/2024

  3 Day Blinds apologizes for the delay in completing the installation.  Our Leadership Team is investigating the order and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. Case # CAS-1424280-M2M4

  Customer Answer

  Date: 01/10/2024

  Re: Original Complaint #******** for order placed with this company on 11/24/23. This company responded to my original BBB complaint filed on 12/27/23 that its Leadership Team would investigate this order and contact me within 1 business day. As of the date of my complaint filing, I have yet to hear from 3 Day Blinds either by telephone or email. My order for window blinds was placed on 11/24/23 and to-date no blinds have been installed. I was contacted by phone by a scheduling representative from 3- Day Blinds on 12/28/23 to schedule an appointment for installation. When I explained that I had filed a BBB complaint regarding product availability and installation, the individual said it would be better to wait for resolution of the complaint before proceeding with scheduling an appointment and I agreed. Because I have not been contacted for resolution of my concern, I am refiling my complaint which the BBB closed (due to my failure to respond) for which I apologize. I remain amenable to resolving my concern for which 3 Day Blinds is holding my order deposit. I would appreciate an explanation, apology, and consideration of a financial adjustment given the delay and inconvenience I have experienced with this order.
  

  
  

  

  Business Response

  Date: 01/19/2024

  Our records indicate the designer spoke with the customer to discuss the order and possible resolutions.  The designer is working with the ************* Team and a representative will be contacting the customer to come to a more permanent resolution.  We will continue to monitor case #  CAS-02792619 through its completion. 

  Customer Answer

  Date: 01/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.   I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been since 09/23 I order my blinds. In October the blinds broke they are defected. I am not happy with the product. It was installed in 09/29/23. And it broke in October. I just want them to pick up the blinds. And give me my deposit back ,which is around $700.00.Please help me resolve this issue.. We are in December !!I hope you can help me get my money back.******************* ************ ************************

  

  Business Response

  Date: 12/18/2023

  3 Day Blinds apologizes for any issues with the recent order.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont have exactly date, they didnt give me a receipt, and dont remember. Could be 4 months ago.They change one of the motors of the blinds. He saw that the new motor wasnt working right. The motor was to slow. He installed that motor anyway. Now, is not working. I want, you send someone to check what is going on, and if necessary replace it, please!Thank you!

  

  Business Response

  Date: 12/21/2023

  3 Day Blinds apologizes for any issues the customer has been experiencing with the window treatments.  Our records do not show any new or service orders within the last 4 months.  Our records indicate the last order was a repair order from 8/18/2022 and was closed out as completed.  3 Day Blinds would be happy to assist with any repairs that would be applicable under the original warranty.  ***************** Team is reviewing the customer's account and a representative will be reaching out  to the customer when we resume normal business hours. 

• Initial Complaint

  Date:12/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered shutters in July. No follow up at all from them but I called and was told that everything was on track. Then in November when they were supposed to arrive, was told that they were never ordered. Was then told they would be here first week of December. No call, so I follow up and find that they were not on the way as promised. They were efficient in taking my $8500 but not able to deliver a product. Requesting a refund so that I can go to another company.

  

  Business Response

  Date: 12/11/2023

  3 Day Blinds apologizes for the delays that have occurred with the recent shutter purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day.  We will continue to monitor the case through its completion.  Case # CAS-1417633-L8S1
  

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: ***************************** Order ******* Purchased two motorized blinds from company. Year or more ago one motor went out and after some issues it was replaced.8/23- Motor in blind went out again, contacted company for replacement ********/23-11/23 web site said replacement motor being manufactured 11/3/23- contacted company; informed email sent out 10/23 indicating motor no longer being manufactured. I retrieved email and ok'd replacement motor. Company agreed to replace motors in both set of blinds 11/7/23- company said new order placed, installer will contact when replacement motors received 11/20- informed company no contact from installer. Company immediately responded saying installer received motors previous week and would have them contact me asap.11/27- informed company no contact from installer, no response from company 12/6- again informed company (CSR and general email) no response from installer. four months and no replacement motors.

  

  Business Response

  Date: 12/08/2023

  3 Day Blinds apologizes for the delays in completing the warranty repairs on the treatments.  A member of our Leadership Team is reviewing the account and will be contacting the customer within 2 business days to discuss the order.  we will continue to monitor the case through its completion.  

  Customer Answer

  Date: 12/08/2023

  the company has essentially been saying this for four months. I want replacement motors installed asap, not a we will look into it. 
  Company should have looked into it prior to response and then state something definitive. 

  

  Business Response

  Date: 12/15/2023

  3 Day Blinds apologizes for the delays in completing the warranty repairs.  The customer has been scheduled with the technician to complete the necessary services on 12/20/23.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 12/20/2023

  Installer came out with socalled replacement parts. He was unable to complete repairs with parts he had.  Indicated they will return within two days. So bottom line, repairs still not done.

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction 06/11/23 paid $4881.47 for 6 motorized blinds and 4 roller blinds. the business was committed to proved a acceptable quality product. however I have constantly been provided with at a defective, cracked and flawed uneven cut of a blind. I have made sever attempts and sent countless emails to try to resolve the problem. They initially switched 6 of the blinds out and then replaced them with the same issues. cracked valences/trim and uneven cut blinds. I have tried numerous time to resolve the issue and have spoken to customer service on several occasions but they keep giving me the runaround. order #******* signed and paid in full on 06/22/2023

  

  Business Response

  Date: 12/07/2023

  We are sorry to hear that the customer is unhappy with the window treatments.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 02/08/2024

  Hi I am reaching back out because I believe that this company is not serious about resolving this complaint. So I am rejecting the rebuttal. They have continuously argued with me about the blinds being correct although a representative came out and remeasured and indicated that the blinds were not accurate. To this date I have not heard back from the company since the remeasure was taken on 1/10/24. 
  My initial complaint included the blinds being too short and incorrect. 
  Also, this has been going on since almost a year now, and they are not willing to correct my issues. I have also recorded our conversations so that I would have proof of the conversation since having so many issues going back-and-forth. I am really wanting to move on with this, but *** spent over $4000 and this problem still exist. Please help me figure out what else I can do or if I should escalate it at this point to the *********************** then to mediation.

  

  Business Response

  Date: 02/19/2024

  We apologize for the delay.  We have escalated Case # CAS-01534498 to Leadership and a representative will be contacting the customer to discuss the order and come to a more permanent resolution to the matter.  We will continue to monitor the case through its completion.  

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a 3-day blind representative to get quotes on 10 windows. The representative worked up a price in excess of $3000. I agreed to the price and the representative filled out the contract on September 28, 2023. As we were completing the transaction, the representative informed me that the proposed install date was in December. I told her I was sorry, but that I needed the blinds before December and apologized for taking up her time. She told me to let her check with her company and she assured me that they would be installed before December and with that assurance for her as a company representative, I signed the contract. On December 1, the installer showed up and all 10 window blinds were incorrect. I tried calling the company multiple times, but was kept on hold between 20 and 30 minutes each time. I did leave a voicemail and received returned messages, but only to reschedule a new measurements. I finally talked to a customer service person and requested a refund since I would need to go out and get window coverings prior to guest arrivals. These blinds were for first floor bedrooms. However, all the customer service rep would do was quote the contract that my money was not refundable due to errors on 3 day blind part. She failed to listen that the sales rep had promised a date for completion and as a representative of the company 3 Day Blinds failed contractually as well.She told me that the remeasurement would be over 10 work days later and then would expedite the order, but no guaranteed timelne. I requested an earlier appointment, but evidently the company doesnt care about correcting their errors or their customers faith in them. I was given no alternative, but to continue waiting and coming out of pocket to purchase window coverings.The company currently advertises that any orders made by December 8th would be in by Christmas. So why am i being put behind new customers?

  

  Business Response

  Date: 12/06/2023

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  A member of our Leadership Team is actively working to address these concerns and a representative will be contacting the customer within 1 business day to address these concerns. We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products do not work as intended. Ive called customer service numerous times. They send out techs who dont even look at the issue and keep ordering the same parts over and over which dont work. Either every single hub they sell is defective or THERE IS A A DIFFERENT PROBLEM!!!Pictured are two of the approximately six hubs I have that still dont work. Six hubs that are defective? Seems suspicious. Maybe quit trying to fix it by sending me MORE HUBS and get out here and look.

  

  Business Response

  Date: 12/04/2023

  3 Day Blinds is sorry to hear that there have been ongoing issues with the hub.  Our Leadership Team is reviewing the account and a representative will be contacting the customer to discuss the order and provide a more permanent resolution.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 25, 2023 placed order with three day blinds, *********************** designer took wrong measurements, shades have large gaps on sides of windows.I called 3 day blinds spoke to several people one in motor department advised that my order was not substantial like other in ****** and it takes a waiting period, with no option for money to be refunded even though they took the wrong measurements.The installer agreed wrong measurements but hen changed his story. This issue has not been resolved i spoke with ******* case manger unable to schedule a designer also spoke to *** unable to schedule a designer to fix the wrong measurements and make corrections. This is the worst experience with shades that i have ever received, no one wants to take ownership and resolve my incorrect measurement / shades.Horrible experience at this point I feel I should receive full refund it is now December still not resolved.

  

  Business Response

  Date: 12/04/2023

  3 Day Blinds is sorry to hear that the customer is unhappy with their recent purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 12/04/2023

  3day blinds should give me a full refund.

   

  

  Business Response

  Date: 12/07/2023

  The customer is scheduled for an appointment with the designer on 12/9/23 to reselect.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 12/11/2023

  I'm waiting for response from **************************, she said she would call me as soon as the re measuring from different designer who was here Saturday.

  I called 3 day blinds no response, hold time is very long.

  Again no one from 3day blinds has contacted me regarding credit.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought window shades for 14 windows. Eight of the windows are motorized with a remote control. These motors continuously fail. They have been completely replaced twice and are once again starting to fail. It takes about a month to get the motors and replace them. The motors just stop working, without warning and the blinds are stuck in that position. We want the blinds removed and a full refund. I do not see how this company can remain in business.

  

  Business Response

  Date: 12/01/2023

  We are sorry to hear of the troubles the customer has experienced with their recent purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion.