Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

3 Day Blinds has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising. I ordered motorized cellular shades the demo in the store was very quiet and I was told that it would be a quiet operation. Now *** spent thousands of dollars and the shades make loud noises when going up or down. Im being told this is expected but doesnt match what I was sold

  

  Business Response

  Date: 11/22/2023

  3 Day Blinds is sorry to hear that the customer is unhappy with the window treatments.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1404681-G6Q4 through its completion. 

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around August 12th I signed a contract with 3 Day blinds because I wanted blinds installed before my special event on August 29, 2023. I was told that I would be charged a down payment $2,746.71 and when the blinds were installed to my satisfaction the balance $2,638.86 would be charged. As their name indicates they promise to have blinds installed quickly as quick as 3 days. This was exactly what I needed. However, they did not install the blinds in time for my event and the blind installation is not complete to date. After my event, the installer has been to my condo twice so far. The 1st installation revealed that the ordered blinds were not the correct measurement, and some parts were defective. Blinds were successfully installed only on the guest bedroom window. The next time the installer came was on November 1, 2023. He installed the correct size blinds on the patio door, replacement parts for the blinds in the master bedroom and installed blinds on the front room window. However, the parts for the front room window were found to be defective. So, at this point a 3rd installation appointment was needed and was scheduled for November 9, 2023, However, 3 Day Blinds cancelled that appointment because they discovered that the replacement blinds were defective. To date, I have had blinds installed in the master bedroom, the guest bedroom, and the patio door. The front room blinds do not open and close correctly because of defective parts. I am waiting for replacement parts for the blinds in the front room. Also, they have charged my account for both the down payment and the balance even though the blind installation is not complete, and I am not satisfied. I should not be charged for a quick installation.

  

  Business Response

  Date: 11/20/2023

  3 Day Blinds apologizes fort the issues and delays that have occurred with the recent purchase.  A member of our Leadership Team is investigating the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 11/22/2023

  Their response does not address the resolution needed to fix this problem i.e. bill adjustment etc.

  

  Business Response

  Date: 12/01/2023

  The necessary remake was placed and installation has been scheduled for 12/2/23.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 12/01/2023

  I do not accept the 2nd response made by 3 Day Blinds because nothing has been done in my home. I have no idea what they mean by "the necessary remake was placed". Perhaps it has something to do with their business processes. So, what! The company still has not corrected the problem in my home. And they still have not addressed the refund amount adjusting my bill. Why should I pay over $5,000 dollars for a job that is not complete going on 5 months. After all their marketing is misleading. They should change their name form "3 Day Blinds" to "5 to 6 Months Blinds". I needed these blinds installed for an event I was having. The blinds were not installed in time for the event. Therefore, I did not need 3 Day Blinds in the first place. What I needed was a company that could get the job done on time.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 3 Day Blinds designer that came to my home to measure the blinds and assist with selection is the first issue I encountered. At the outset he told me that I could not get motorized shades for this style of blind, which I later found out via telephone communications with ******, the customer service representative I spoke to at 3 day blinds on numerous occasions when I tried to resolve the issue through the company, is not accurate (you can get motorized shades for this style of blind). The lack of motorization and the shortness of the cords, for which the sales person told me I should leave as the default, require me to use a step stool to access the blinds. In order to reach them, I had to install my own ropes haphazardly, as outlined on the attached photos. I also did not realize there would be 3 cords, and that the shades would be almost nonfunctional because of the angle you have to pull to keep the blind in place (based on where my cabinets are and the height of the window). In addition, the wood behind the valence is visible from the side of the blind, which the designer also should have known since the blinds werent able to be flush with the window due to the tile in the kitchen. Next, the designer recommended two blinds on the large window, which is not sightly since the two shades are not level and when retracted. I was also made to think that the cords would be put on the same side of the two shades on the same window so it wouldnt be so difficult to open two shades and now both cords are against the wall (or cabinet), making these shades very difficult to open. Having two shades on one window, not only looks terrible, but it made the blinds more expensive so I think thats why the designer didnt mention this to me. The designer should have known all of this or tested this and I should not be experiencing all of these issues with the design. This is the point of a designer. The next issue is the actual quality of the shades. There are fray ends in 2 out of 3 of the blinds, along the entire edge. The exposed wood on the side of the shades gives them an unfinished appearance (although admittedly more of a design problem by the designer). One of the most unsightly quality issues is the that the staples in the blinds are completely visible. Then, there is the fact that the bottom of the blind is separating and the glue is sticky and exposed. There should not be metal staples visible, fraying ends, exposed glue, and 6 cords per one blind on $2,400 blinds. I explained all of the above to ****** at 3 Day Blinds, the customer representative that reached out after I had initially complained, via telephone, and she said would get back to me as I pushed back on her suggestion of having another designer visit and re-start the entire process again. I dont trust this company, there are major quality issues, and I shouldnt have to go through the entire process again. I told her I would like to just return the shades. She then calls me back after at least a week and leaves a voicemail saying she spoke to the original salesperson and had follow up questions. We kept playing phone tag, and she would then leave voicemails saying she had another follow up call scheduled with other internal people at the company. Due to the runaround I was getting, I disputed this on my card. I then told ************** disputed it because of the runaround I was getting and she never wrote back. Now, 3 Day blinds is fighting the dispute. This is not a good company.

  

  Business Response

  Date: 11/20/2023

  3 Day Blinds apologizes for any issues experienced with the order. Our Leadership Team is reviewing the account to investigate the matter.  A representative will be contacting the customer within 1 business day.  We will continue to monitor Case # CAS-1395266-Z6Y3 through its completion. 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some shutters from 3 day blinds then they canceled my order so the guy who came out to place my order called them letting them know the order was not supposed to be canceled then they told him it was to late and I would half to wait for a check in the mail well 1 month went by so I called asking were is the check then they said what check the order was never canceled that was after they told me and my sales rep that it was then they said well we will canceled it now so I waited for 3 months to get my money back which I had gave then ***** one thousand five hundred and thirty dollars they played around with my money for 3 months then afterwards I kelp calling them until finally I did get a check in the mail but it had someone else's name on it my address with someone else's name on the check then I had to contact them again and let them know they wrote the check out to the wrong person then I wrote a complaint out because I missed allot of work waiting for a check to come that was never in the mail then they closed the complaint without my knowledge told me that once I get the check they would take care of the rest of the money I owed for my **************** the inconvenience I went through then when I finally got the money back I called so they could do what was promised and now they said that's not what they said and I half to go through this same thing all over again I think they are trying to hold on to my money for another 4 months to make money off of it I want an formal investigation into this company

  

  Business Response

  Date: 11/17/2023

  3 Day Blinds apologizes for the issues experienced with the recent shutter purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day. We will continue to monitor the case through completion. 

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 soft ***** shades and 1 honey comb shade on July 17th 2023. After repeated attempts of contacting my sales person ****** for updates as several months passed, she stopped responding all together. I called and spoke with customer service and canceled my order on October 19th and was given a cancellation number. Nothing had been made/shipped at this time. I received a phone call the next day from ****** asking us to reconsider cancellation. I told her the entire order - not partial - had to be installed by the second week of November. I was very explicit with what needed to be done in order for me to keep the order. She confirmed that it would be in fact installed by promised date. Never heard from her again. Date came and was told 1 soft ***** and 1 small honeycomb shade could be installed one week after the deadline. I told them that was not the deal. That I want my refund. They said too bad it has already been made but not shipped. Was also told by first customer service person I spoke to that day that in fact the order was not fully made. They were not being honest. Even though I was told I could cancel in October and their sales person made a delivery guarantee they will not honor their deal to me. As of today November 15th nothing is ready to install. They seem to be a business of taking money and delivering nothing. Tricking customers into buying very expensive blinds and not delivering while giving false information every time I reached out to them. Every time I had to call them and was told a different date and a different story each time. I will be canceling my credit card payment as they are a fraudulent business.

  

  Business Response

  Date: 11/16/2023

  3 Day Blinds apologizes for the delays in the installation of the order.  Our Leadership Team is reviewing the account and will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor Case # CAS-1399195-J0X3.

  Customer Answer

  Date: 11/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2023 we paid 3=Day Blinds $520 for blinds to be installed in two dormer windows in the attic of our residence. On September 7 the 3-Day Blinds installer put up the blinds but while in the attic slipped and put his foot through the ceiling of our bathroom. He said the company would fix the damage. We filed a claim with 3-Day Blinds and were told that we could fix the damage and they would reimburse us. We paid $580 on October 11 to repair the damage. We have contacted 3-Day Blinds numerous times about and still have not received payment.

  

  Business Response

  Date: 11/17/2023

  3 Day Blinds apologizes for the issues experienced and the delay in resolving the issues.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day.  We will continue to monitor case # CAS-1377724-C1K7 through its completion. 

  Customer Answer

  Date: 11/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased auto shades for my sliding doors. After a year and a half they stopped working (there is a lifetime warranty). I did what I could - recharged the units, changed the remote battery and tried to troubleshoot based on online video. I called the company and it was determined that a repair was needed and would be five to ten business days. When the repair company they contracted called they could not give me an appointment for three weeks, well beyond a reasonable time. I made the appointment out of having no choice then called 3 Day back several times. Every time I was told they would call the company or look for another company and get back to me, but I never got a call back. Once they got my money they didnt care. I know there is more than one window company in the area that can do the repair, they just chose to deal with only this one even though it is not equipped to meet deadlines. I want the repair done asap.

  

  Business Response

  Date: 11/10/2023

  3 Day Blinds apologizes for any delays in scheduling the repair order.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the matter. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/10/2023

  This is another stock delay tactic on their part. One business day will be Monday. I hope they contact me, but they have not done so in the past when they said they would, so this response if not good enough.

  ********

  

  Business Response

  Date: 11/15/2023

  A member of our Leadership Team spoke with the customer on 11/13/23 to address concerns and confirmed the appointment.  We will continue to monitor the project through its completion.

  Customer Answer

  Date: 11/16/2023

  yes I do want the repairs completed Friday as scheduled. However I want it noted that it is an unacceptably long amount of time from when I first contacted the company. I cant say it is fine because I want them to be better but I dont want to delay the repair beyond Friday so I do accept that date. A supervisor only called me after the BBB contacted the company. Before that they did not care. Keeping my fingers crossed that they show up tomorrow and complete the repairs.

   

  ********

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The blind fell off the bracket. The promise the repair will be completed within a few weeks. OMG it's been over 6 months. They keep giving me the run around with the parts. They keep sending the wrong parts. I have called, emailed and sent a text. Very frustrated and very disappointed. This company have been giving me the run around about parts for the past 6 months. I have provided a photo below. The blinds has been sitting on the floor for 6 months. This is crazy. Very frustrated.

  

  Business Response

  Date: 11/15/2023

  3 Day Blinds apologizes for the issues experienced with the warranty repair.  The parts were reordered on invoice ******* and are scheduled to ship from the vendor on 11/15/23.  The Fed Ex tracking 7114 **** 2360. 

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a roller shade and shutters on June 17, 2023. I paid for the entire order in full. Within the first two months and two different appointments that were either a no show or cancelled by them same day, they attempted to install the roller shade which didnt work. 4 months later I called because not one person has reached out. *** made several phone calls to a manager named ***** who made promises to make this right. Never received any other info about our order. I reached out again to ask where our order was. I was told everything would be installed Oct 23, 2023. They made a second attempt to install a roller shade only and again it didnt work. I called the company and not one person has returned my call. I asked multiple times to cancel my order after broken promises to install my shutters and roller shade and they denied my request. I have not received any updates on my order and now its 5 months. I never received a refund for the roller shade that never worked and zero apologies for missed appointments, no updates and **** returned calls. I finally spoke to a case manager which appeared concerned but again never called me back. This has been the most unprofessional business I have ever conducted business with and at this point I do not know what I can do to. I am tired of reaching out to a company who has no regard for their customers and clearly are money driven only

  

  Business Response

  Date: 11/06/2023

  3 Day Blinds apologizes for the delays and issues experienced with the recent purchase.  Members of our Leadership Team are reviewing the account to address these concerns.  A representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased shutters on 4/8/2023. Our blinds were installed in late June or early July 2023. During the installation there was a problem with the motorized blinds, they would not level properly and they did not have the necessary parts to setup control from my iPhone. The installers also missed caulking the edges around many of the blinds and many of the corners are poorly matched.On July 6th I received an email, attached, that said I approved the installation. I never verbally, electronically or in writing approved the installation.We have been working with *********************** from customer service and she is not able to get anyone to come back out to our home to resolve the issues. The following information should help you locate me in the systems.3 Day Blinds ******************* ******* CAS-*******-D3Z6

  

  Business Response

  Date: 11/06/2023

  3 Day Blinds apologizes for the issues experienced with the order.  Our Leadership Team is investigating the matter and a representative will be contacting the cusotmer within 1 business day.  We will continue to monitor the case through its completion.