Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

• 

  3 Day Blinds

  4299 Piedmont Ave Oakland, CA 94611-4756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/23 I placed order #******* with 3 Day Blinds through their in-home designer, and paid the full amount of the order, $3,509, at that time. The order was for coverings for ************ in our home. As of today, 11/3/23, only two of the window coverings have been properly delivered and installed. The installer from Rayline ******* has arrived three tmes with unopened boxes and each time has found that items for the remaining three windows are either missing or incorrectly made and cannot be completed. I have contacted 3 Day Blinds numerous times by phone, email, and in writing, but have not received any explanation for the errors and delays, and they have refused my request to refund any part of the order. I am asking for help with completion or other resolution to this issue.

  

  Business Response

  Date: 11/06/2023

  3 Day Blinds apologizes for the ongoing issues that have occurred with the recent purchase.  Our Leadership Team is looking into the account to address these concerns and a representative will be contacting the customer within 1 business day to discuss the order and provide a resolution.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th 2023, we contracted with 3 Day Blinds to install shades and valances in our new home in the amount of $3,984.67.The shades were installed on May 9th, 2023, however the valances ordered did not install correctly due to the size. The job was marked as incomplete and the installer informed me theyd order the new sizes and reschedule.The installer returned on June 27th, 2023, but only with one valance replacement and assured us that they wanted to make sure we were satisfied before ordering all the replacements.Then it was radio silence, and I didnt hear anything anymore until I finally reached out on August 1st, 2023 and I was informed by ************************* that my case had been closed following the June 27th visit. When I explained the situation, she was not empathetic at all and was quite rude in correspondence. She told me that I needed to call customer service and open a new case.I opened a new case on 8/2/23 with ***************************** and while he was more helpful and empathetic than ******, no one was scheduled to come out to install the valances until 11/2/23.On 11/2/23, the installer informed me that there was hardware missing from the valances that would prevent him from completing the installation. They would have to reschedule when they have the appropriate hardware.We now sit nearly 6 months since the original install date and I still dont have the product and services I paid for in full completed. 3 Day Blinds needs to make this right.

  

  Business Response

  Date: 11/06/2023

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to follow case # CAS-1404847-Y7N6 through its completion. 

• Initial Complaint

  Date:11/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/04/23 we placed an order for 2 roller shades for our lanai and made a downpayment of $ 1,612,77. On 8/04/23, the remaining balance of $1,549.48 was debited from our account without our knowledge. On 8/10/23, the blinds were installed and immediately, we notified Salesperson, *******************************, that they were not the blinds we ordered. Her reply was that she made a mistake and ordered the wrong blinds and that she would order the right ones. On 9/05/23, we talked to Case Manager, *******, to check the status of the corrected order and install date both of which were unknown at that time. On 9/08/23, 4 smaller new blinds were installed with missing parts and gaps. Again, they were the wrong roller shades and we informed the company that they need to remove them and give us a total refund.

  

  Business Response

  Date: 11/03/2023

  3 Day Blinds apologizes for the issues with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1372259-M5P5 through its completion. 

  Customer Answer

  Date: 11/03/2023

  We do not accept the offer allowing 3day blinds to close our complaint.  We want the faulty and unsightly roller shades removed and our total refund posted back onto our debit card.

  

  Business Response

  Date: 11/08/2023

  A member of our Leadership Team left a voicemail for the customer on 11/9/23 to discuss the order and come to a satisfactory resolution.  The Case Manager will keep attempting to reach the customer to discuss the matter to address the concerns.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/10/2023

  Second response:

  We have attempted and successfully spoken to, at least, 5 representatives , including managers, regarding our disgust with their 'customer service's. We keep telling the ********************** service managers that we have been completely dissatisfied with their products and no further attempt to correct their failures is acceptable. We have the message left by their 'higher management' person, we returned his call, left our message.

  We are relentless. We demand a complete refund in the amount of $3,162.25. 3 Day Blinds has failed twice to install blinds by failing to provide a satisfactory product, failing to complete the installation for each attempt, and failing to provide what we wanted.

  ****** and ***** *** Gribbin 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/2023 we met with **************** of 3dayblinds and ordered 4 motorized Blinds for our Living Room. Before signing on the dotted line, I asked **************** what their policy was regarding returning the blinds if unsatisfied. He literally said: we take them back and you get refunded. On 9/19/23 the installation took forever (3 hours vs normally 1 hour) - he had several issues: one blind was lopsided, they all were very noisy and the hub that would allow us to operate them from our iphones never worked (we must have tried 30 times. He even got his technical folks involved in vain). My wife also had asked that the blinds be 100% blending with the windows. Instead there are labels and several black holes that are too apparent. Upon questioning ****************, he said they switched to the new blinds without his knowledge. After waiting in vain for someone to contact us with st least a solution to the technical issues (non working hun and loudness), we contacted **************** on 9/21 to inform him of our dissatisfaction and our need to have the blinds removed for a full refund. We also informed him that we would be out of the country from 9/25-10/25/23. He said hed look into it and get back to us. Each time, during our trip, since we did not hear back from him, I would text, email & call him long distance only to get the same feedback: no worries - itll be taken care of when you return. I kept insisting on scheduling a de-installation between 10/30 & 11/10. He never did. Once back, **************** said he was not in a position to have them removed and that I would need to contact their ************************* I asked **************** via email, to confirm the statement he made before we placed the order via email; his reply was that hed have to talk to his supervisor and get back to us. We have yet to hear from him. Based on the fact that the blinds never worked as specified, the total lack of support we are asking for a full refund & return of the blinds!

  

  Business Response

  Date: 11/01/2023

  3 Day Blinds apologizes for any issues experienced with the order.  A member of our Leadership Team spoke with the customer on 11/1/23 and is reviewing the account further to provide a resolution.  The representative will be contacting the customer within 1 business day to provide resolution. We will continue to monitor case # CAS-*******-V6K1 through completion. 

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 03 2022, we purchased 5 shades for my living room. Installation got done on Nov 29 but had several issues. We immediately contacted their customer service about these issues: 1. Shades do not cover trim on sides, they are at least 1 to 1.5 inches short in width,2. Panels move at different speed and are never at the same level,3. Installer drilled extra holes, left handprints on freshly painted walls. We followed with their customer service on the following dates: 12/02/2022, 12/23/2022 and 02/14/2023. Customer case representative kept on getting changed without us getting full resolution of the matter. They sent their installation company a few more times but every time there was a mismatch between the expected and actual measurements for the shades and the reported issues was not addressed. In this process, there were multiple holes got created around the shades by 3day blinds. Attaching pictures to show 1) gaps between shades and window-trim, 2) holes on walls made by 3 day blinds On 10/20/2023, we received a letter from 3 day blinds asking us to pay the full amount or else face a collection agency. We again contacted them using phone call and email to resolve the matter but got another letter from them on 10/28/2023 to pay the amount by 10/30/2023.

  

  Business Response

  Date: 10/30/2023

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order and provide a more permanent resolution.  We will continue to monitor case #  CAS-1400393-D3H2 through its completion.

  Customer Answer

  Date: 11/02/2023

  I got an automated mail that my complaint was received by 3 Day Blinds and there has been no other response from them.

  

  Business Response

  Date: 11/10/2023

  3 Day Blinds apologizes for the issues with the recent purchase.  A member of our ************* Team left a voicemail for the customer on 11/10/23 to discuss the order to come to a satisfactory resolution.  The case manager will follow up again next week. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/14/2023

  There was no call or voicemail left for me. I've repeatedly requested them to contact me at my phone number *********** and there has been no response from their side. 

  Customer Answer

  Date: 01/29/2024

  Hi,

  I want to update you that the installer contracted by the company came back yet again on 1/22/2024 and replaced the shades with new ones. But these new shades have some wrinkles on the header, where the fabric is warped. Installer said those are manufacturing defects. He took pictures and and we also informed the manufacturer. The last we heard was that it has been communicated to the case manager named ********, *************************.

  We gave the company so many chances to come back and fix the issues but every time they fix one issue and we find new problems with the shades. It has been more than 14 months since the original order and I am no longer willing to accommodate the vendor. Each time they come back for measurement or install, we have to take time off of work and move furniture etc to make room for the job. At this point we have lost so much time and I don't believe that they can ever get the job done as per our service contract order.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/23 I purchased 7 drapes & 7 finials for my living & dining room windows along with shades for 2 other windows. The promotional balance totaled $11,404.23. The Design consultant, *********************, took my order. The shades were installed & I am happy with them. However, when the installer came out on 7/21/23 to install the **************** he had the incorrect finials. ********************* told 3 Day Blinds that I changed my mind. I did not. She made a mistake. I spoke with ******** #************ at **************************** gave me a case #*******-R8G8. She said when I call in I could speak to anyone. But everytime I called I was told I needed to speak with ********. However, the few times she did return my calls she told me I could speak to anyone. The last time she called & left a message was 9/12/23. When I called back I told them I no longer want their merchandise. Today I spoke to someone in **************** and went through everything again. *****, who said she was in corporate told me it was too late for a refund. I have been making payments for 4 months on merchandise I have not received & no longer want. I feel like they strung me along until the time for a refund had past. It has been 143 days since I agreed to this purchase with 3 Day Blinds. I am paying a 3rd party, ********, for merchandise I have never received & now no longer want. I no longer have faith in 3 Day Blinds, their employees or the design consultant *********************. I just want the cost of the 7 drapes & 7 finials credited to my GreebSky account. It is not my fault that their emploee ******** strung me along past the date of my eligibility for a refund.Regards,*************************************

  

  Business Response

  Date: 10/11/2023

  3 Day Blinds apologizes for the issues and delays that have occurred with the customer's recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor through its completion. 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company failed to properly preform the work as dictated in the agreement. Below is text from the attached letter. Dear ************,I am writing to inform you of gross mismanagement and negligence by 3 Day Blinds (3 Day) with my order. The shades were first installed 7/19/2023. As of today, almost 3 months later, the job is not finished. The house had been vacant and I live out of state so, no one was home to approve and check the install. I had an associate go over later and they discovered Line 2 (Bedroom 1) and Line 3 (Bedroom 2) had damaged shades and Line 4 (Bedroom 3) had an inoperable retraction device. RST (your install contractor) returned with the wrong device for Line 4. RST returned again with the correct device and installed. RST then returned to replace the damaged shades. I then visited the property several days later and discovered that the shades for Line 2 ,3 and 4 were not the correct size and Line 4 retraction device was still problematic. Since then I documented 10 phone conversations with 3 Day Blinds and 6 with RST. And, RST has made additional visits to the house. Bottom line, your case manager has failed miserably in keeping me informed and following up with RST on the issues. My phone messages to the case manager go unanswered and no one at 3 Day can seem to explain the current status of my case. I have repeatedly requested a new case manager but was told that isnt possible. I have also repeatedly requested to talk with a manager or supervisor. Again, I was told that isnt possible. I have lost all patience and trust in 3 Day I have wasted countless hours attempting to work with your company. I wish to put an end to this unfortunate and unacceptable experience.The only resolution acceptable to me is 100% refund of monies paid to 3 Day.

  

  Business Response

  Date: 10/12/2023

  3 Day Blinds apologizes for any issues that have occurred with the client's recent purchase.  Our Leadership Team has reviewed the account and a representative has tried reaching the customer by phone, and left a voicemail on 10/10/23 for the customer to discuss the order.  We will continue to monitor case # CAS-1377123-X9B7 through its completion.

• Initial Complaint

  Date:10/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several blinds from this company in 2019. Two of them broke under warranty and I called 3 day blinds to request a repair in August of this year. The blinds needed a simple re-stringing and 3 day blinds had informed me that they would ship the parts to their repair company and that company would fix the blinds on-site. When the techs arrived, they did not have any parts and it was clear to me that they were not qualified to perform a repair if they did. So they took the blinds to the "warehouse" to be fixed and told me the repaired blinds would be installed in 2 weeks. That was 6 weeks ago. I've called the repair company several times over the last 6 weeks and get a different answer each time. At one point we actually had an appointment to install but they never showed. When I called to reschedule, they said that the blinds were not yet repaired. When I asked what they were intending to install during the appointment they had scheduled, they had no idea. With each subsequent call, I've received a different answer as to where the blinds are, when they'll be repaired, etc. I want 3 day blinds to either 1) guarantee that the blinds will be fixed and installed in the next week OR 2) send me 2 new sets of blinds.

  

  Business Response

  Date: 10/03/2023

  3 Day Blinds apologizes for any delays completing the repairs.  We cannot locate an account with the information provided. Please provide the address, invoice number, or case number associated with the account and our ************* Team will investigate the matter further. 

  Customer Answer

  Date: 10/03/2023

  The last case # I received was 56952.0652 L3  

  There are 2 blinds being repaired. Both are ***************************. The contact info associated with the original order and the repair is....

  *********************

  *******************************

  *********, ** 94549

  ************

  

  Business Response

  Date: 10/04/2023

  Our ************* Team is reviewing the account.  A representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor case # CAS-1391988-X2Y0 through its completion.  

  Customer Answer

  Date: 10/09/2023

  Until the blinds are fixed and installed (and appear as they did when they were picked up), this case remains open. 

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2023, We completed an in house appointment with 3 Day Blinds Rep. ************************* at our new home at *********************************************************************. ************** measured a total of ************************************************************************ two before arriving with the blinds. We got that call on Aug. 9th, that they would be installing the blinds the next day, Aug. 10th.The installers arrived and started to go to work....however they found that out of the 17 sets of blinds, 6 of the vertical blinds were not the correct lengths, some too long and some too short. They would re-measure the 6 windows, and have to re-order them. Frustrated, I had no other choice but to wait. A couple weeks later, the installers came back with the 6 re-measured blinds only to find out that they were also ALL THE WRONG SIZES AGAIN! When they left the house, they intentionally left the 6 sets of window blinds installed with them all being too long. The installers stated they understood my now very frustrated demeanor, at they would come back early the following with a "chopper saw", to make it right, so that we wouldn't have to wait another 2-3 weeks. Reluctantly, I accepted there solution, knowing that there would be no tapered finish, that the edges will be sharp. On Sept. 7th, they showed up with the "chopper saw". The installers removed the first blind, and then cut the blind TOO SHORT! I told them how disapointed I was, and that I want a refund. The cutter's response,"I don't blame you Bro". Was told to contact main office for refund. Called them on Sept. 7th, spoke with, *******, was told to call back in 48 hrs. so they could review report. Waited, called back on Sept.12, spoke to *******, was said she would handle the case, will contact me within 48hrs, never got a call back.Called back on Sept. 19th, spoke with *******, was told ******* did create case #*******-B2Z5.As of today, Sept. 25, I have not heard from anyone. Have paper blinds now. Please help.

  

  Business Response

  Date: 09/26/2023

  3 Day Blinds apologizes for any issues experienced with the recent purchase.  A member of our Leadership Team is reviewing the account and a ************* representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor through completion. 

  Customer Answer

  Date: 09/26/2023

   

  I would like 3 Day Blinds to send installers to my home and remove these blinds, and give us a refund. I have no confidence in there word to contact me. I've had to initiate all contacts with them after there first incomplete install. Had I not contacted them, I would still be waiting for that second bad install, followed by the third bad install.

  

  Business Response

  Date: 10/03/2023

  A member of our Leadership Team spoke with the customer on 10/2/23 and came to a satisfactory resolution. We will continue to monitor through completion. 

  Customer Answer

  Date: 10/03/2023

   

  I did receive an e-mail after speaking with there Rep. on Oct. 2nd. The e-mail states that I will receive a refund after they schedule and receive the bad merchandise from my home. They are suppose to send there people to remove the blinds. 

  While they did take the time to respond to you, they have not contacted me to schedule there people to come and remove these blinds, which to me means I'm still having to wait and hope they do the right thing. I'm hoping to keep this issue active until I receive my refund. This company has a history with me to not follow thru with there word.

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchased the blinds were supposed to be motorized, these are not, measurements are not accurate. the blinds do not extend to the base of the windows. I have tried repeatedly to resolve this issue with 3DayBlindes to no satisfaction. The customer care ***** was dismissive and made no effort to resolve my complaint. All customer care ***** did was tell me that the regional office (**********, **. ************) would have to resolve my issue. That office would tell me that customer care would take care of my issue, and round and round we went. they became rude and had an attitude basically saying tough (**#^$*). We are still recovering from hurricane ***, so I have been a little distracted. Blinds were installed around 4/24/2023. Again I repeatedly tried to resolve this issue with 3dayblinds to no satisfaction. Your help resolving this would be greatly appreciated...... **********************

  

  Business Response

  Date: 09/21/2023

  We apologize for any issues experienced with the order.  The customer has spoken with our ************* Team and has been scheduled with the installer for 9/22/23.