Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2023, I paid 3 Day Blinds $11,099.49 for window treatments for my home. The contract number is ******* and the phone number registered with the purchase is ************. I purchased a mix of motorized shades, non-motorized shades, and faux wood blinds. The window treatments were installed on Monday, March 27, 2023. On Tuesday, July 25, 2023, I called 3 Day Blinds to get a replacement part for 1 motorized shade in my master bedroom. Despite being fully charged, the shade will not close by remote or app. They told me the part would arrive by Friday, July 28, 2023. After not hearing back from them, I called several times in August and was told the part was delayed and would arrive on August 16, 2023. I have followed up several more times since then and have received confirmation that the part arrived to the installer on August 16, 2023. I have not been contacted to have the part replaced and I still have not been able to close the shade in my master bedroom. I have repetitively called (no less than 30 minutes of time spent on each call) for two months with no follow-through from 3 Day Blinds. They have never proactively reached out to me, and they have made no effort to abide by their warranty promises. I live in a townhome community with neighbors 10 feet away and not being able to close my bedroom shadesthat I paid over $11,000 for and had less than 6 months before they malfunctionedis an inconvenience I should not have to deal with. I need 3 Day Blinds to fix my broken shade by the end of September 2023, as their warranty promises. If that means rush ordering an entirely new shade and/or finding a new installation partner, then that needs to happen.

  

  Business Response

  Date: 09/21/2023

  We apologize for any issues with the order.  The customer spoke with our ************* Team and an appointment has been scheduled with the installer for 9/22/23.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with 3 day blinds on 5/17/2022. The team measured and sold custom replacement blinds to us to cover a half moon window. We discussed at this time the measurements and how the blinds would look on the window. We were told the width would be less than one inch and be flush with the window panes. Once the blinds were installed they did not fit properly in the window. The width is over an inch and a half and sticks out like a sore thumb past the panes of the window. It looks ridiculous. We told this to the installer and they stated they would contact their team and get back to us. We never heard back. We then reached out via email on 7/7/22 with our concerns after we did not hear back. 3 day blinds responded on 7/9/22 stating they would send the installer back out. The installer came back out and again we reiterated to him the blinds did not fit properly and again he said he would reach out to his team and they would touch base with us. We never heard from the team. On 8/20/2022, we reached out stating we never heard back from the installer or his team after he came back out over a month ago. On 11/1/2022 we followed up again and still to this day have never heard back from anyone.

  

  Business Response

  Date: 08/31/2023

  Our ************* Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This blind was installed on 12/17/2022 we did not notice there was a slight tear in the blind. This product has a lifetime warranty. I contacted 3Day ********************** on July 12, 2023. I received a email from *************************, Resolution Associated on July 13, 2023. I was told that I would have a response. So, I emailed again on July 31, 2023, still no response as of today. We just want the curtain repaired.

  

  Business Response

  Date: 08/31/2023

  3 Day Blinds apologizes for this issue. We will process a reorder of the shade and a representative will be reaching out once the shade ships with an update.  We will continue to monitor through completion. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March ****************************************************** our hallway from 3 day Blinds at a cost of $1266.99. That particular blind worked for just a few days before it failed, so we called their customer service line for help/repair. It took them appx 2 weeks to get over and access the issue and came to the conclusion that the blind was faulty and needed to be remade. So a month after the failure, they returned with a new mechanical blind. They installed this 2nd blind for it to work only a couple of days. It took again quite a while for them to determine that this 2nd blind was also a failure and needed AGAIN to remake it and install a new one. This third mechanical blind was installed July 27. It worked exactly 1 month and also failed. I contacted 3 day blinds this morning August 28, 2023 and stated that this one too has failed and would like them to come pick it up and refund our money ASAP for the original blind. How many times must this be remade and replaced before they just say thats enough and just refund the money! They refuse to do that saying it must be remade again under warranty and the new one installed. Each install takes appx 3 weeks before the installation! We will never be able to use this blind! They obviously have lost money on this transaction as well as a customer and it makes complete sense to just STOP-REFUND-MOVE ON. Anything you can do to help would be greatly appreciated.

  

  Business Response

  Date: 08/29/2023

  3 Day Blinds apologizes for the issues experienced with the order. A member of our Leadership Team is reviewing the account and will contact the customer within 1 business day to discuss the order and come to a resolution. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the 3 day blind to fix a string on my blinds. I was not the original owner as I moved into the house, and that was understood that there was no warranty. They sent out a third-party, who called me on his way to ask how big the blind was. I told him. He said that is big. He arrived about 10 minutes later, walked in to the room where the blind was and said this is big I cant get it down. He said he was going to contact 3 day blinds and see if they would send a new one. He reported to three day blinds that my blind was unrepairable. Three day blinds charged me $89 saying it was my word against his. The blind is repairable ..he just could not carry it. So, I dont think its fair that he got paid and theyre saying its my word against his. she absolutely said it was too big to get down He was by himself and I understand that but I should not be charged $89. He shouldve never come out after I told him how big it was. Also, they would never allow me to talk to a manager. Only one guy and I couldnt get him to move me on at all, although he said he was talking to the people higher up. But he absolutely would not transfer me to anybody.

  

  Business Response

  Date: 08/28/2023

  3 Day Blinds apologizes for any issues experienced with the window treatment and subsequent Return Trip for service.  ***************** Team is reviewing the account and will be contacting the custoemr within 1 business day to discuss the order. 

  Customer Answer

  Date: 08/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year we had blinds installed order number ******* They sent us a beige head rail instead of a white one. We submitted a ticket with CS. The case manager ******** said in May that she would send us a new part. We then never heard from her again. Ive called 3day blinds three times since, and have emailed and each time someone has said we will get back to you with next steps soon. That has not happened. On Monday I spoke with a service rep - again, seemed great at the time - promised a call back that day, and nothing happened. I want my part sent to me so that the blinds have a head rail.

  

  Business Response

  Date: 08/25/2023

  3 Day blinds apologizes for any issues experienced with the order.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to review. We will continue to monitor through completion. 

• Initial Complaint

  Date:08/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26, 2023 a large patio blind was ordered. The installer the company uses contact me to install the blind when the box was open, the wrong blind was sent. I called the company and the consultant and a replacement order was entered. On July 15th the installer arrived to install the blind and the blind was again wrong. I said I was cancelling the order due to the failure to for 3 Day Blinds to uphold their end of the contract. I called 3 Day Blinds on 7/15/23 and received an automated message of hours of M-F. I called on 7/17/23 and spoke with a rep and I cancelled the order. On 7/18, I received and email that the blind was being remade and I responded not to remake it as it was cancelled. I then called and eventually spoke with ******* (spelling may be wrong). After a discussion she stated she would elevate the refund request "since it seemed like there would be no resolution" (I agreed) and I would receive a call back within ***** hours. I never received a call back. Weeks later, the install company, whose employee scratched my door, called to schedule an install of what was cancelled. 3 Day Blinds voided their own contract when they failed to deliver what was ordered in 2 attempts. I have rescinded my prior offer when working with the credit card company due to their inability to make the correct item and refusal to contact me.

  

  Business Response

  Date: 08/25/2023

  3 Day Blinds apologizes for the issues experienced with the order.  The order is beyond the 3 Day right to cancel, however our ************* Team is reviewing the account to provide a permanent resolution.  A representative will be contacting the client within 1 business day to address these concerns.  We will continue to monitor the project through its completion.  

  Customer Answer

  Date: 09/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product is not good. I have pictures of this lousy job. I already complained about this and even though I gave them the chance to fix the problem, it didnt change. I still having the same issue with my blinds. When I close them they didnt close completely because there is a gap at the end. Please send me an email because you closed the case I didn't answer your call I wasn't aware of it. I want my money back.

  

  Business Response

  Date: 08/22/2023

  We apologize for any issues experienced with the order.  Our Leadership Team is reviewing the account to further investigate these concerns to provide a permanent and satisfactory resolution.  A representative will be contacting the customer to discuss the order by 8/25/23.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have not followed through with the product 3 day blind has taken over 4 months and no one has followed up and given us a date. have been hung up on and they have our $700 deposit said it will take 3 weeks it has now been 4 months and counting

  

  Business Response

  Date: 08/09/2023

  3 Day Blinds apologizes for any delays experienced with the order.  It appears order ******* was delivered to the installer on 8/8/23 and the installer contacted the customer on 8/9/23 and left a voicemail to schedule the installation. We will continue to monitor the project through its completion on case # CAS-1369281-B7Q8.

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered plantation shutters on June 17, 2023 with an expected installation date of July 15, 2023. On July 20th I contacted our sales representative about the order but she never responded. We contacted the main office in ********** and was told the shipment was delayed until July 26th. On July 28th, we contacted them again when we didn't hear anything and was told the shipment was delayed with no other information. We asked for our deposit back and was transferred to the legal department who denied our request. We have not received any further information or updates from them.

  

  Business Response

  Date: 08/09/2023

  3 Day Blinds apologizes for any delays.  Our Leadership Team is looking into the matter further and a representative will be contacting the client within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 08/09/2023

  we are requesting a refund of our deposit.

  

  Business Response

  Date: 11/16/2023

  Our records show that there was a reorder of product and that it was completely installed on 9/26/23.