Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds with **** **** with 3-Day Blinds on 07/18/2023. The sale went well. The order totalled $1608.47. My blinds were in and I had an appointment with their installers (Rayline ***** ************) on 07/25/2023.I work from home, so I was at home on that date of 07/25/2023. As a matter of fact, I was getting my dogs groomed by Heavenly Doodle Spa *************). They were on the property and my home gate was wide open all day. Well, *******'s installer stated that I was not home and he called and text and I told him that I was getting a massage. Not true. I was at home the entire time.We rescheduled for 07/31/23 and *******'s installer was a no show again. I called and he said he showed up, but I told him that I was on a conference call. Not true. I was in my office with the gate wide open and there were no calls, nor text messages that reflected his "call" or "text". He also could provide no proof of such communication. My husband and I waited all day on that day.They finally made it today, 08/03/2023. I called 3 Day Blinds to be compensated for the delay in installation and the untruths stated about me not being home and available for the installer. The time wasted. They would not allow me to cancel the order, nor would they give me my blinds and allow me to install them myself and waive the installation fee. They gave a meager $200 credit. That is unacceptable for the type of business that I gave them and how I was treated as a customer.

  

  Business Response

  Date: 08/04/2023

  3 Day Blinds apologizes for the issues experienced with scheduling the installation.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased shades from 3 Day Blinds on 12/14/22 and on 2/21/2023. These shades cover 14 different windows and cost us a total of 8,162.00$. Since our purchase we have had multiple attempts to have the correct sized valences installed over our roller shades and each attempt has failed with incorrect sizes. We have reached out to supervisors several times and were told that they will continue to attempt to correct the issue and refuse to cancel the order for a full refund. Communication has been poor and attempts to reach a supervisor or receive a call back are futile. As of today, we still do not have the correct size valences, and 3 Day Blinds continues to "attempt" to fix the issue. I will be seeking legal action as 3 Day Blinds has yet to complete the order in its entirety and is in violation of the contract. The only acceptable solution at this time is a full refund of our money.

  

  Business Response

  Date: 08/04/2023

  3 Day Blinds apologizes for any issues experienced with the recent purchases.  Our Leadership Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. Case # CAS-1368883-P6B9

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my blinds June 10th, and was told I can finance after I close so it wouldnt affect my credit, I said great. We gave the initial payment to ********************* with the understanding the rest would be financed after we close within the month. Unopened closing we tried contacting ***** to finish the payment and his phone has been going to voicemail for 2 weeks now. Ive been contacting 3 day blinds for 10 days, and when I told them ***** wasnt calling me back they said sorry we dont know what to tell you. Now we want to cancel because they dont know what to do, they wont give us our down payment back. Its no big deal about the down payment Im just going to go to civil court and *** for the money back. Because its just presenting evidence 3 day blinds will have to provide all phone conversations that will be heard in court. ******** financing, who has been amazing, has cancelled my order and started a case, and agreed to provide me with all on their phone calls about the situation, and has the three way conversation that was made Friday. It will take several months to get my money back but the lawyer cost me $500 that Ill be taking on to my lawsuit. Do not use 3 day blinds. Their customer service is the worst Ive ever dealt with.

  

  Business Response

  Date: 07/19/2023

  3 Day Blinds apologizes for any issues regarding the recent purchase.  ***************** Team is investigating the account and a representative will be contacting the cusotmer within 1 business day to discuss the order.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three new sets of blinds in March.April 2023, and some replacement slats for some floor to ceiling vertical blinds. Built into the price (over $500) was for the installer to install extenders for the vertical blinds so they would no longer catch on the screen doors when opening and closing. The salesman in training and his trainer promised to have that done. I received the slats, but the installer did not have the extender parts with him when he installed the other blinds He promised to return in a few weeks to install the extenders. He never did. I emailed and spoke with the salesperson a couple of times, and he apologized and promised to have the installer take care of it. I called corporate, and they promised to contact the installer and have him return to finish the job. He never did. I attempted to reverse payment on a portion of my credit card payment pending completion, and I received a call from 3Day corporate. The rep promised to ensure that the installer returned to finish the job. I never heard from her again. I got a call from my credit card company, and it seems that 3 Day Blinds is disputing my claim! They apparently lied to the credit card company and are denying that they owe me anything. I had been a customer of the company many times over the past 4 decades!

  

  Business Response

  Date: 07/18/2023

  3 Day Blinds apologizes for the delay in scheduling the Return Trip to address the concerns with the vertical blinds.  A representative from our ************* Team will be contacting the customer within 1 business day and will assist in scheduling the appointment.  We will continue to monitor the project through completion. 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an over 2 hour consult and at end paid for half of services. The business did horrible work and quality is horrible. They cant communicate with one another either so been to home four times in all with still horrible work left that cost a lot of money. I was lied to about what was offered at consult. The product is horrible and not the color she said it would be. Even if it was the product itself is awful. I want this fixed. And correctly.

  

  Business Response

  Date: 07/05/2023

  3 Day Blinds is sorry to hear that there are ongoing issues with the order.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 07/05/2023

  I have not heard from them since I sent in my complaint. If they call and I am unable to answer, the only way to know they have called to resolve and complete the job correctly is for them to leave a message as my custom voicemail clearly states to leave a message or they may email me. When leaving a message, I am able to return their call. They have not called where *** answered, not called and left a message, nor have they emailed to do what they wrote to the BBB that they would. I have a brand new home having work done in it. All the other jobs have come out as I requested AND paid for. However, 3 day blinds has done a horrific job and it costs me money. I want the job done correctly and IF their work is not able to get better than what they did, come pick up the cornices and curtains and poorly cut shades and give a refund in full for those items. Or fix the problem. Thank you. 

  

  Business Response

  Date: 07/14/2023

  All customers are shown samples of the fabrics available so that they can color match to their dcor as needed. As the customer was not happy with the fabric selected, the customer was contacted on on 7/7 and again today, 7/14, and offered an opportunity to make another selection. Pictures of any flaws were also requested. 3 Day Blinds has not heard back from the customer, but will continue to reach out to address concerns. 

• Initial Complaint

  Date:06/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shade for kitchen window and it took 5 months to get it. When it was installed there were gaps between window and shade. This allowed for sun to come in directly in the morning on the outer ends. 3Day Blinds ordered another shade that was eventually lost during delivery.?? They ordered another shade and it had the same problem as the first. Now after a year they offered me another shade at 50% off. Im at my **** end with this company! What can be done?

  

  Business Response

  Date: 06/30/2023

  3 Day Blinds is sorry to hear the customer is unhappy with the window treatments that we recently purchased.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day. 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2023, I purchased 2 blinds from the 3 ****************** The blinds were installed on April 19, 2023. On April 20, 2023, I contacted customer service to inform them that the ********************** installed were not *************************** brand, and that the sales person misrepresented the blinds as being *************************** Blinds. The salesperson displayed a *************************** sample book and assured us the blinds we were purchasing were *************************** blinds. I would not having knowingly purchased the 3 Day Blind brand. My wife noticed that the fabric on the largest blind was cut unevenly on one side, and the 3 Day Blind sticker was on the inside of the blind. The blinds were also installed incorrectly. I sent pictures to the customer service department on April 20, 2023, to show the poor installation with the blind valence mounting leaning forward.On May 20 , 2023 I received a call from a new salesperson, who wished to schedule an appointment to come to my home to show us new blinds. I asked the salesperson if he was aware of my complaint, and he said no. I asked the salesperson if he had genuine *************************** Brand blinds, he said no, he only had the Three-Day Blind brand, and that the first salesperson should not have brought a *************************** sample book into my home, nor should he have told my wife and I that the blinds we were purchasing were *************************** brand blinds. This was clearly fraud in the inducement. The customer care representative is no longer returning my calls or answering my emails.I have requested a full refund in the amount of $1,661.24. The poor installation, shoddy workmanship of the blinds, misrepresentation by the sales person, and the company failure to resolve this issue in a timely manner, makes it clear that the 3 ***************** has questionable business practices.

  

  Business Response

  Date: 06/27/2023

  3 Day Blinds is sorry to hear the customer is unhappy with their window treatment selection.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 06/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  However, we are requesting that this issue be resolved by COB Friday June 30th, ************************************ the initial compliant.  
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Custom blinds Ordered room darkening blinds order. #******* I On May 3,2023 Was shown a small sample of dark cloth and lacing . When theyre shut, the dark cloth lines up making them darkening the room. There could be some light coming through the outer sides. I was not shown a sample or picture of shut blinds. What I received is blinds with light coming through in stripes. It looks horrible. I contacted Arman salesmen, and customer service on ******. Never heard from Arman again. Customer service gave me excuses of waiting for phone calls, I have a paper trail of excuses. Finally on 6-23-23 *************************** in customer service said he finally spoke with the ** and leed, 3 weeks later. Conclusion:::: what was discussed is what was ordered. Put drapes over the blinds or buy something else with a 40% discount. What we discussed was room darkening blinds, I got something else. I had paid $7,450. For 5 windows. Im so angry, dont ever use 3 day blinds!.

  

  Business Response

  Date: 07/05/2023

  The customer spoke with our ************* Team on 6/29/23 and scheduled an appointment with a designer on 7/7/23 for reselection.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/23 placed order for 3 ***** ****** and Vertical Blinds that were installed May 19. Within an hour, the plastic cord that turns the vertical blinds popped off ,the installer had to come back, he said to put tape on it (which we did not) it keeps coming off. All 3 ***** shades have deep wrinkles, the installer said they should hang out, they have not On May 29 we noticed small pin holes in two of the ********************** ***** ****** where the cords were rubbing behind the shades. Since the original pin holes, more have developed as well as them getting bigger. The third shade has not developed any pin holes. However, the deep wrinkles are still there. I contacted customer service the following morning, she requested photos and said she would get back with me. On June 3rd *********************** sent an email stating they wanted to send out an installer to remeasure our windows, nobody ever called. We then told her that this has nothing to do with measurements, that its very poor quality and we didnt want their product. I requested that a supervisor contact us. On June 14, ******************* contacted me, we spoke in length about the poor quality of product and services we were getting. She said she was going to speak with upper management and let them know about our order and get back to me. On June 21 I called customer again to see what is going on, at that time, ******************* said she had not contacted upper management and tried to convince us to reselect another product. We told her we did not want to reselect due to poor quality of products and to come and pick up their blinds and refund us in full. At that time, she said she would contact her supervisor and regardless of whether she got anywhere with our case, would call us by Friday (she did not). We have been getting the run around for almost a month now. We paid ******* and received junk. We have started a dispute with our credit card as well. Can you help?

  

  Business Response

  Date: 06/27/2023

  3 Day Blinds apologizes for any issues experienced with the recent purchase. A member of our Leadership Team is reviewing the account and will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 07/07/2023

  Hello,

  
  

  This case has not been resolved. The company did not contact us as they said they would. Please reopen this case. 

  
  

  Thank you,

  ***************************

  ************

  

  Business Response

  Date: 07/07/2023

  A member of our Leadership Team sent the customer confirmation and approval of their request for resolution on 7/3/23 and the customer has been scheduled for an appointment on 7/12/23 to complete the resolution as described in the email. 

   

  The system will not allow to attach the email so here is a copy: Hello,
  We are following up regarding your request to cancel and refund your order. Our team has reviewed your request and it has been approved.A work order has been set up to uninstall and remove the product. Once retrieved the refund will be credited directly back to the account used to pay on the order. Your installers will be in contact shortly for scheduling. Let us know if we can be of further assistance to you.
  Thanks,
  
  
  
  *************************
  Customer Care Supervisor
  
  3 DAY BLINDS
  ***************************  | www.3dayblinds.com
  T: **************
  
  Integrity  |  One Team  |  Superior Client Experience  |  Excellence  |  Passion

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/10/21 I purhased custom roller shades for $2408, order #****** with a limited lifetime warranty. They were installed on 12/31/21. On 2/3/2023 I had painting done and the painter had to remove the shades. On 2/7/23 I called 3 Day Blinds to have someone come out to reinstall my shades, per my warranty instructions(order #*******). I was charged $89 in advance. When the installer came to reinstall the shades he found the tension was completely gone on all 6 of them. He stated they were broken and he would put an order in for replacement. I waited two days and heard nothing so I called 3 Day Blinds. I was told that by having my painter removed the shades I had voided my warranty. I informed the rep that my warranty stated only that installation must be done by 3 Day Blinds and said NOTHING about removal. This began a 4-month ordeal during which I worked with Senior Resolution Specialist ************************* at 3 Day Blinds. First we had two different installers at two different times come to look at the shades to verify they needed repair. Finally someone was sent to pick up the shades to send in for repair. In between each of these visits were intervals of 2-3 weeks. The shades were picked up for repair 4/17/23 Order #*******. I waited 6 weeks with no word, and emailed **************** on 6/1/23. I was told to call their customer service. **************** had no information and could not reach the repair contractor, but left a message. I was told I would hear back in 24 hours. Two days later I called customer service again since I had not heard back. This rep could not reach the repair contractor, left a message, then messaged a district manager. Minutes later I received a text from the local repair contractor stating they would be reinstalling my shades on 6/9/23. On 6/9/23 they brought my shades, took them out of the box, and found they had not been repaired. I emailed **************** 6/9/23 and have not received a reply as of 6/14/23. I have been without shades for 5 months.

  

  Business Response

  Date: 06/15/2023

  3 Day Blinds apologizes for the delays in completing the repair order.  ***************** Team is looking into the matter and will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-*******-L6N0 through its completion.