Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

• 

  3 Day Blinds

  518 Contra Costa Blvd Pleasant Hill, CA 94523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been going on since JANUARY! I was approved for a refund of ****** and only received $317. I am due $107. On 5-19-23 a customer care staff found the accounting error and said she would submit. I even have an email from two customer care staff stating I am due this refund that they said would arrive in **** days. It is now June 10th and I am still waiting. I am so frustrated with this company and want to be done w this issue. I do not recommend this company at all.

  

  Business Response

  Date: 06/13/2023

  3 Day Blinds apologizes for any issues experienced with the order.  ***************** Team is looking into the account to investigate the matter further.  A representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor through completion. 

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  color of the blinds

  

  Business Response

  Date: 06/13/2023

  We are sorry to hear that the customer is unhappy with the color of their vertical blind selection. A member of our ************* Team will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1349495-L8F4.

  Customer Answer

  Date: 06/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 customized ***** shades from 3 day blinds. Waited about 5 weeks for them to be ready. At time of installation, voiced my concern to the installer that both, but in particular the one in my living room, were clearly very cheaply made and the liner was not sewn on, but tacked to the material in a few spots. The living room blinds were extremely wrinkled and when I asked how they correct that, I was told that customers sometimes get a steamer or use a hairdryer. The wall attachment is cheap plastic and string and is too short so it is difficult to open. They were installed 5/22 and today 5/24, a piece of the plastic already broke off after only the second time I attempted to lower the shade. I reached out to the sales person who originally came to my house and havent heard back. I then called the main number within an hour of install on Monday and was told they cant do anything until installer sends photo and they have until end of business Tuesday. I made sure the installer took a photo and knew my complaints. I got an email today 5/24 saying they still didnt get installers report so needed my photos. I sent my photos and informed them of the broken plastic piece. The person I spoke to Monday said they couldnt give me any information on next steps until the installer report. It is over ********************************************************* discuss except the install company (a contracted 3rd party) who is going to steam it on Saturday. I specifically requested from them a refund for the living room blind or that they correct the issues and have gotten no response.

  

  Business Response

  Date: 05/25/2023

  3 Day Blinds is sorry to hear the consumer is unhappy with the roman ************* ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. 

  Customer Answer

  Date: 05/27/2023

  They did not reach out to me within 1 business day. I have gotten no calls from them and neither my sales consultant or the resolution specialist have responded to any of my emails. As of today, no response at all. 

  

  Business Response

  Date: 06/02/2023

  A member of our ************* Team spoke with the client on 6/1/23 and offered a reselection.  The customer chose not to schedule the appointment at that time.  We followed up the phone call by emailing the client the same offer of a reselection and provided dates available to meet with the designer, We are waiting for the customer to schedule the appointment. The email file will not upload here as an attachment so I have copied the last email of the thread here: 

   *******,

  
  Per our conversation today we will allow the reselection of your soft ***** *****s without you having to pay the overage for changing to a different style soft ***** ***** if there are any overages.  The designer will have to come back out in order for the other soft ***** ***** styles to be reviewed with you.  I show the designer has availability on 6/8 6/10 and also on 6/13 6/14.
  
  Please provide me with a few dates and times as well so that I can get you scheduled.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Day Blinds was hired to install ********************************* in several rooms for a total of 4 projects, order #'s ******* & *******. The total amount spent is over $16K. There is only an issue with the "Piano room blinds".Wrong blinds installed TWICE, and I have been charged for both of them. First set: $7,208.51, second set: $6,628.35 After 1st wrong blinds installed, "*************************" asked me to consider keeping them for a different room and that if I would keep them, a significant discount would be given. I agreed to see how I would like them in the living room with the understanding that the significant discount would be at least 50% actual amount not agreed upon at that time. Installer showed up to move the wrong blinds to living room and install the new blinds in the Piano room. However, they installed another set of wrong blinds. I called to make sure that they would not charge my credit card for the order, since it is still wrong. I was informed that my card was charged for the full amount and that I would need to take up the issue with their customer care team going forward. I have asked repeatedly for them to come remove the wrong blinds and issue a credit and have been denied. ***** in customer care offered a "possible" $750 credit to keep all of the wrong blinds. She told me to think about it for a couple days and call her back with a decision. I called back after 2 days and left a message that I would not accept $750 and to return my call. I left 2 messages before I was called back a week later and was threatened by ***** saying she had a recording of me accepting $750 (which is not true). She hung up and has not called back again with any resolution. I have emailed the customer care team twice and asked to speak to a manager, but no response for 3 weeks now. I offered to keep one of the sets of blinds that I don't mind (although I didn't order them), if they would just come take back the first set of wrong blinds and refund me for them.

  

  Business Response

  Date: 05/16/2023

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is reviewing the account.  A representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1331164-F1W1 through its completion. 

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered REVERSE roll blinds thru a sales rep from 3 Day blinds. On May 1 2023 installer came out , and installed 3 STANDARD roll blinds. I was at work at the time of install , my girlfriend was there. Got home and noticed that this was not what I ordered. Clearly stated in contract reverse roll fabric wrapped valance. Not what I got.Contacted sales rep. ****** to come by and see what could be done to remedy situation. His remedies were unacceptable. Told me they don't make reverse roll fabric wrapped valance , and that the mistake was his.I've called the company several times in regards to this , only to get the run around. The salesman has been helpful in providing contact phone numbers. Last time I called they put me on hold for several minutes , only to transfer my call back to salesman.This sales contract is voided , and I want a full refund. Had I done some research on this company I don't think I would have done business with them. I left out the part where I had to make 10 seperate phone calls to this company to get ahold of customer support. Only successful when I hit option to schedule appointment for in home salesman !!!

  

  Business Response

  Date: 05/10/2023

  3 Day Blinds apologizes for any issues the customer experienced with the recent purchase.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor Case # CAS-1336695-R6G9 through its completion. 

  Customer Answer

  Date: 05/11/2023

  Someone called today. I missed the call. ***** left a voice mail saying he would call me again next Tuesday. I immediately called back ,a ND ask to speak with ***** in customer relations. I was asked for his last name. I told her he didn't leave one. She put me on hold. She located him. Said he was logged out for the day. I said great, he just called 5 minutes ago. I explained my situation with her in regards to everything involved with my order. Asked her if i could speak with someone who has authority to make decision in my case. She put me on hold again. She came back and said ***** was in a meeting and would call me at 12:30...it's now 1:45.

   

   

  

  Business Response

  Date: 05/16/2023

  A member of our Leadership Team spoke with the customer on 5/12/23 and a satisfactory resolution was reached. 

  Customer Answer

  Date: 05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 roller blinds in January 2023. The "Designer" ordered the wrong blinds and the **** Hub does not work. I have contacted the company every week for the last 3 months with no resolution. I phoned today and they acted like they were going to help me, then they put me on hold for over an hour and hung up on me.At this point, I just want a refund and move on. I do not recommend this company.

  

  Business Response

  Date: 05/09/2023

  3 Day Blinds apologizes for the issues experienced with the motorized shades.  ***************** Team is reviewing the case and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:05/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a long-standing issue with 3 Day Blinds. A 3rd installer company ordered some items that need to be addressed. I talked to ****** with No Limit Blinds who is the installer and he said he can't come back out to resolve the problems that he ordered the items for because he and his company were only helping out in my area. Case number: CAS-*******-VIP3

  

  Business Response

  Date: 05/04/2023

  3 Day Blinds apologizes for the issues experieinced with the order.  ************* is reviewing case # **************** and a representative will be contacting the customer within 1 business day to discuss the order and assist in scheduling the installation appointment.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 05/08/2023

  I have not been contacted by anyone and it has been several days.

  

  Business Response

  Date: 05/09/2023

  3 Day Blinds apologizes for the delay.  A member ou our Leadership Team has spoken with the customer on 5/9/23 and is actively working to address the customer's concerns.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:04/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:Issues since blinds have been installed: we had multiple issues with our blinds installation, which 3 day blinds rectified by issuing ** a refund for the installation price. They gave us the wrong shades which then had to be installed again. So we had 3 installation appointments. Then, one of the two shades wasnt properly charged prior to installation. It stopped working after only having it for a few weeks. We were told the shades last months on a charge. We went to charge the shades and noticed that the part wouldnt light up and hold a charge. WE charged the blinds overnight and they didnt charge. I emailed 3 day blinds and they said they would send a new charger. They only sent 1 part of the charger. There are 2 separate cords that charge the motorized shades, and they only sent ONE. I emailed again and they refused to send the right part. I then called and was on hold for 30 minutes with the motorization team. Finally I was told they would send the right part. I clarified on the call that they were sending the cord with the magnetic piece. He said yes. The box came today and AGAIN IT'S NOT CORRECT. Current issues that 3 day blinds has yet to address and failed us: They provided us with blinds that were not properly charged. The charger they supplied ** doesnt work. The charger they supplied ** is not long enough to reach the top of the motorized blinds. I have contacted 3 day blinds customer support multiple times and they do not directly address the issue. They have now sent the incorrect part TWICE. We have a motorized shade that we cannot open or close because 3 day blinds customer service team is incompetent and didnt send the correct part.

  

  Business Response

  Date: 05/01/2023

  The customer spoke with ************* on 4/26/23 and a new parts order was placed.  Order ******* has shipped and is due to arrive to the customer on 5/2/23.  We will continue to monitor the case through completion. 

  Customer Answer

  Date: 05/01/2023

  that part was received Saturday April 29th and it was the incorrect part. It was the second time a replacement charger cord had been requested and they sent the wrong part. 

  

  Business Response

  Date: 05/04/2023

  Order 1251956 was placed on 4/26/23, shipped 4/30/23, and delivered on 5/3/2023 at 11:02 AM. 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A designer came to our home and sold my mother blinds for $10,000. My mother indicated she would not travelling at the end of April, to which their designer verbally promised installation by April 25. She instead wrote the contract for May 2. A week before April 25, my mother called to inquire on the status. The designer has not returned any of my mother's phone calls in over a week, and representatives just keep her on hold, then simply send her to voicemail with no explanation. Finally I talked to a supervisor who said she would call back and no word either. After spending hours on hold we are unsure as to how to resolve this situation.

  

  Business Response

  Date: 04/27/2023

  3 Day Blinds would like to address these concerns, however the account information provided does not match a current order in our system.  We would need the customer to provide the name, address, or order number associated to the account in order to assist. 

  Customer Answer

  Date: 04/27/2023

  The order number is 1207146

  The complaint case number is 1333003

  Additionally: your designer did not provide any written contract at the time of sale. She only charged us and left; sent invoice later. 

  

  Business Response

  Date: 04/28/2023

  3 Day Blinds apologizes for any delays. The customer spoke with a member of our Leadership Team on 4/27/23 who is addressing these concerns.  A representative will be reaching out to the customer within 1 business day and we will continue to monitor Case # CAS-1333003-H8J7 through its completion. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased drapes from 3-dab Blinds on 1/19/2023. There have been many delays for installation and the company phones go unanswered.

  

  Business Response

  Date: 04/19/2023

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is investigating the matter further and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1318409-R9K5 through its completion.