Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
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  3 Day Blinds

  4299 Piedmont Ave Oakland, CA 94611-4756

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  3 Day Blinds

  153 El Camino Real San Carlos, CA 94070-2403

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  3 Day Blinds

  508 Contra Costa Blvd Concord, CA 94523-1248

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  3 Day Blinds

  136 Market Pl San Ramon, CA 94583-4740

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used their company several times. Our first experience in 2016 was incredible. The one in November ***************** and the most recent one was good. Our sales person ***** in November and March was nice, but the first time we met in November 2022 he did not really listen to our needs. We ended up ordering blinds that we wish we didn't. Please make sure the customer is completely heard. So that you know what our dissatisfaction is with our November order, I will explain. We wanted to make sure that our neighbors behind us could not see in our home because we live very close to one another. We expressed black out would be great for that. But our sales guy stated that it may not be what we want as light would not come into the rooms even when partially open it would be quite dim for the upper home. So we agreed on a less light filtering product. But to our dismay, we found that our neighbors can see completely into our home while we are in those two rooms. We have had to purchase curtains to block out their view at a cost of $820. That is not what we originally wanted, but had to settle for that. I don't think we will use 3 day blinds again as I did contact them within 6 mos. We purchased these in the winter and have not been able to view from the outside until recently. When we were able to view from outside, we saw everything in both rooms that we wanted blocked from our neighbors. *****, our sales person, stated that they would not be able to see into our home yet light would still be filtered into the rooms. There is absolutely no privacy. The company, **************************** stated that we would need to purchase NEW blinds for these areas. It's only been six months, now that weather is better we could view from outside! You know I must say I am quite disappointed. We have spent over ****** dollars with this company. How discouraging.

  

  Business Response

  Date: 04/14/2023

  3 Day Blinds is sorry to hear that the customer is unhappy with the shades.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to discuss the order further.  We will continue to monitor case # CAS-1329981-H1T9 through its completion. 

  Customer Answer

  Date: 04/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be a good start.  I will wait for the business to contact me and see what resolve it may provide.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased window treatments from 3Day Blinds in November 2022. My order was never completed and 3 Day Blinds would not answer any of my calls. On March 28;2023 I contacted Better Business and I sent one final email to 3Day Blinds. With 48 hours I received a call from 3 Day Blinds letting me know that Better Business had contacted them and they would review my file and have a solution for me no later than Friday 3/31. Again, no call or correspondence from 3 Day Blinds and no solution.

  

  Business Response

  Date: 04/11/2023

  A member of our Leadership Team is working to address the customer's concerns and will be contacting the customer within 1 business day with a more permanent solution.  We will continue to monitor the case through completion.  

  Customer Answer

  Date: 04/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Zero contact between when they got my money ($6.5k) and the day before their 3rd party installer wanted to do the job. No updates over 3 weeks... (not 3 days)- 3rd party installer came alone, finished the job in about an hour while I was on a work call, never once knocked on the door of my office to let me know he was done or to come take a look... he just left. 2 key problems here:- ***Installer hauled away our existing blinds even though we explicitly asked (and elected for in the CONTRACT) for the previous blinds to be left with us. - ***The blinds were crooked and the installer needs to come back to correct 6 of the 10 blinds - Warranty and workmanship guarantee means 3 day blinds needs to fix this asap but we have been completed ghosted - My partner spent just shy of 3 hours on the phone with a passive aggressive customer service rep asking why they had hauled away, and essentially stolen, the previous blinds worth thousands of dollars. Zero solutions were provided other than "I will have management call you on Monday (within 48 business hours). .... we never received a call. And now our sales rep ****** is not responding at all to our messages. - The mechanism that you use to slide them up and down is cheap and ineffective We have a feeling they are trying to wait out the 30 day period they have to correct these issues. This is an attempt to see if the squeaky wheel gets the grease and if this review is still up, that means that ****** and his "team" has still not taken accountability for their poor work and shoddy 3rd party relationships.

  

  Business Response

  Date: 04/03/2023

  3 Day Blinds apologizes for any issues the customer experienced with their recent purchase.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 04/04/2023

  We have not been contacted by the business since they acknowledged the complaint and claimed they would be calling ** within 24hrs

  

  Business Response

  Date: 04/05/2023

  A member of our Leadership Team has tried contacting the customer on 4/3/23, 4/4/23, and 4/5/23 to discuss the order and come to a resolution.  The customer has not answered the phone and a voicemail has been left on each occasion. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a full refund by *************************, CUSTOMER CARE MANAGER for ********************** on February 6, 2023. The refund has never been issued. I have emailed him several times since and he will not respond.This nightmare of working with 3 Day Blinds seems like it will never end.

  

  Business Response

  Date: 04/04/2023

  A member of our Leadership Team contacted the customer on 3/31/23 and confirmed the refund would be processed in 3-4 business days. 

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds from 3 Day Blinds in November 2022 for three window openings. . When the installer came in December 2022, he stated the the measurements were incorrect and an issue was identified with all three openings. After many many calls to the customer service line, they approved a total redesign and told me the designer would call. No call. After many more calls to customer service the designer finally returned, made some measurements and promised to call on Monday with a solution. No call, no contact. After several more calls to customer service, an installer was sent out. He informed me he was not sure why he was sent out and he made no additional measurements. Again, after many,many calls to customer service, I reached ***************************. She told me she would be back to me within 24 to 48 hours. No call. Our email conversation is attached. As you can see, my solution from 3 Day Blinds states you will receive what we ordered. I have no idea what I will be receiving. As of today, no additional contact from 3 Day Blinds. ,

  

  Business Response

  Date: 03/29/2023

  3 Day Blinds apologizes for the issues experienced with the order and any delays in resolving.  The designer met with the customer to determine the resolution and a reorder was placed at that time.  The customer was notified by email on 3/13/23 of the reorder and the estimated delivery to the installer between 3/20/23-3/27/23.  ************************ has left voicemails for the customer to schedule the installation.  A member of our ************* Team will contact the customer to discuss the order within 1 business day and will continue to monitor the project through its completion. 

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our blinds were installed on 11/16/2022. By *******. The installer broke one of our ceiling lights, shattered to our hardwood floors. The floors were dented, but we settled with a stain over the dents. Our ceiling light is the problem as it is one of three matching in our entry. After much back and forth with ******* and 3day blinds, Rayline offered us a $280.00 compensation for the ceiling light and we accepted. (Over email). That was on 2/23/2023. I have reached out to both Rayline and 3Day Blinds repeatedly and all parties have gone dark to me. And we have no check from Rayline. We just need our compensation check.

  

  Business Response

  Date: 03/27/2023

  3 Day Blinds sincerely apologizes for any damages and for any delays in resolving the matter.  ***************** Team is investigating the matter and will be contacting the customer within 1 business day to discuss and come to a permanent resolution.  We will continue to monitor case # CAS-1311981-Z7C6 through its completion.

  Customer Answer

  Date: 03/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  D. ***********************
  
   
  

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered motorized blinds and the cord were defective. I called 3day blinds and they sent their subcontractor out to fix the cords. He said he couldnt fix them and was going to take them and would call us to schedule an appointment when they came in. This was in November 2022. That was almost four months ago. I reached out to 3 Day blinds and & they said they reached out to the installer and they should be calling me. Ive heard nothing. Ive left messages and continue to email 3Day Blinds to no avail. So basically, I feel that since the blinds were not working as expected, they just took them from my home and kept my $1500. . Ive even tried to reach out to my sales rep but the email bounces back. This is unacceptable! I dont want to take the time to go to small claims court I just want blinds in my window! Please get this resolved!!

  

  Business Response

  Date: 03/22/2023

  3 Day Blinds apologizes for the issues and delays in resolving the repairs needed.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to address these concerns.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds from Next Day Blinds in June 2019. The blinds had a lifetime warranty. Next Day Blinds was purchased by 3 Day Blinds in 2020. I called 3 Day Blinds because I needed service on my blinds and I was advised that 3 Day Blinds was not honoring the warranty from Next Day Blinds. Yesterday I found out from a former Next Day Blinds employee that 3 Day Blinds was providing a 7 year warranty to former Next Day Blinds customers. I would like a refund of $86.70 for the service visit I paid to fix my blinds. Thank you.

  

  Business Response

  Date: 03/22/2023

  Despite Next Day Blinds no longer being in operation, 3 Day Blinds sent a technician to the customer's home in August 2021 at which time completed the restring for only the cost of a 3 Day Blinds standard Service fee of $86.70.  A Service Call fee, also referred to as a Return Trip fee is applicable to all 3 Day Blinds Return Trips after 1 year of installation for any warranty work. 3 Day Blinds offered and completed the repairs for a Next Day Blinds customer just the same as a ********************** Customer. We did not charge the customer the additional restring fee of $48 that is applicable to restrings outside of the warranty.  

  Customer Answer

  Date: 03/23/2023

  The company is not giving accurate information. When 3 Day Blinds purchased Next Day Blinds, they agreed to honor the warranty from Next Day Blinds customers for 7 years.

  

  Business Response

  Date: 03/23/2023

  As previously stated, all Return Trips greater than 1 year from purchase date are subject to a Return Trip fee of $86.70.  This goes for all original customers of 3 Day Blinds as well as Next Day Blinds.  The customer was not charged for any additional fees that he would not have paid if purchased from 3 Day Blinds originally.  The 7 year warranty refers to a restring fee of $48 which the customer was not charged for.  ********************** completed the repair of a Next Day Blinds product under the same warranty policy of 3 Day Blinds as a courtesy.  

  Customer Answer

  Date: 03/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 3 day blind in November after hearing the advertisement. I decided to treat myself to two blinds for the holidays. One for the kitchen and one for the living room. I was told that it would not be in time for Thanksgiving but certainly for Christmas. Plus I expressed to them that I needed it sooner and *********************** promised that I would have it before Christmas. Also I kept saying I contacted you because you have three Days to deliver. At no time was I told that 3 days was just a name. I learned that later on. The contract dated December 3rd. I expected someone should have been there shortly thereafter to measure the windows because that is what they promise you when they are selling. When that didnt happened, I sent ****** an email on the 6th of December to find out what was holding up the process. He promised to contact the measuring people but still no one showed and no one called. I was very disappointed. When the young man finally showed up, he was very obnoxious especially when I asked him why it took them forever to come out to measure the windows while advertising 3 day blind. After the measurements, I kept calling throughout the month of December into January because I was really looking forward to having the blinds that they promised I would have for the holiday. Finally, I contacted ****** again and got a voicemail stating that he was out of town until 12/24/22. I called him again on 12/26/22 after Christmas and still no response from him. And so I started calling the office numbers No response. I called again on January 2, 2023 no response. I called again on 1/3/2023 and spoke to ******* (****) about the issues I was having and he responded very kindly to me. He promised to reach out to the installation team. He asked me if I can give him until that Friday and if no one called to come out and installed the blinds then he would cancel the order because he has the authority to do do so. I promised him that I would wait until that Friday. I called **** again on January 9, 2023 to make sure he cancelled the contract as he promised because no one called. Goblie Amphy answered the telephone. **** was on a called for a long time and didn't pick up my call. ****** left him a message about the cancellation and no one called or showed up at my house. I also submitted a letter to ******************************************************** address but I did not get a response Later down in February they started calling me by then I started going in and out of the hospital. Eventually, I had to separate myself from the stress of blinds, and cancellation because I had to have heart surgery. I complained to my credit card company about them but they never responded to the card company so I thought the cancellation went through until a **************** at ************ called and left a message on my phone asking for me to pay them the balance of $1407.42. I have nothing in my house for them. They made up a contract and broke all rules of the contract. They did not follow through on their promised, they treat the customer with such disrespect. They made promises and never fulfil them yet they expect the customer to walk on chalk line.

  

  Business Response

  Date: 03/22/2023

  3 Day Blinds apologizes for any delays and issues experienced with the order.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to discuss the order. 

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with 3DayBlinds design consultant ************************* on 2/15/23. She stated installation would be by 2/28/23. Signed agreement to have (3) shades with valance in master bedroom, 3 (white) blinds in family room and kitchen, and 1 shade with remote in foyer. Contract signed on 2/17/23. Initial payment of *******. We were informed, balance of $1801.45 was due when installation is completed. Installer was not scheduled until 3/2/23. When installer arrived, shades were installed in bedroom. Installer was unable to install valance due to incorrect size. Installer was unable to install blinds, due to incorrect color, installer was unable to install shade in foyer, due to not having a ladder to reach installation height. **************** and design consultant contacted on 3/2/23. Installer was schedule again on 3/9/23. Upon arrival, we asked if he were making adjustments size to valance for bedroom. He stated he did not have the tools nor the experience to make adjustments. We than asked if he had the correct shade of white blinds for family room and kitchen. He stated he only had the color with the original order. We politely asked him to leave because it only meant another trip would be made to satisfy our agreement. More than 15 calls were communicated with 3DayBlinds customer service since 3/2/23, including speaking with 2 supervisors who assured us on 3/8/23 they would have a resolution. We have not communicated with 3DayBlinds since 3/9/23. Our order Number - *******

  

  Business Response

  Date: 03/20/2023

  3 Day Blinds apologizes for any issues experieinced with the recent purchase.  A member of our ************* Team has spoken with the customer and scheduled an appointment with the designer for 3/28/23 for reselection.  We will continue to monitor case # CAS-1316999-C7D6 through its completion.