Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/23 Design consultant ************************* came to my home because I wanted my slider which is three panels covered with motorized blinds. At the end I ordered three blinds motorized and the final cost was $2742.58. My roller motorized blinds more installed March 4 and when the guy was installing one out of the three panels was either measured wrong or cut wrong. Also the panel that goes across the top is damaged on the right hand side,its a wood panel there for decoration purposes only. To further find out that ***** put a Wi-Fi router on my order that I was not aware of and that I got charged for. I tried to contact a designer that came to my home and with a couple of back-and-forth text she then continue to ignore my text so then I called the company on March 9. I spoke to ******* and told her all my concerns that I had and ******* stated that the case manager ***** would call me back and supply me with a case number CAS-*******-B1T9. I also expressed my concerns because I was told that I wouldnt have any light coming in between the three panels which is untrue. I was told that ***** would get back to me in 48 hours which she never did and Ive been called back March 14. Very kind my name ****** answered me and transfer me to the escalation line where than a lady named ***************** who said she was a lead and stated that **** would be the one to get back to me to help me solve my issues and try to process a return. For the three times that I called 3 Day Blinds as well as reaching out to the rest that came to my home no one ever called me back. Now today March 16 lady calls to set up an install for the blind that was measured Incorrectly! I said can you please transfer me to a case manager I have a case number which at that time I spoke to a woman that quickly transfer me to another lady name *************************** who said that she is a lead. ******* had no interest of making my many issues solvable and then told me that my concerns in that valid and she will not escalate this to somebody thats higher than her. The bottom line is I would like this product taken out of my home with almost $3000 it is not worth it poorly made and many other issues. And I as I could see two previous complaints with this company weve all had pretty much the same issues. Poor customer service.

  

  Business Response

  Date: 03/20/2023

  3 Day Blinds apologizes for any issues experienced with the recent purchase.  In reviewing the account, the customer has spoken with a member of our Leadership Team and an appointment has been scheduled for 3/28/23 with a designer to come to a satisfactory resolution.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased over $8,000 of mercndose form 3 day blinds. 2 drapes and shades for my bay windows. The sales person visited on January 2, a couple of days someone else to confirm measurements and installation was finally scheduled for February 23, however the installer had to return because he couldnt do the install alone and didnt have a tall enough ladder. When he open the boxes though I asked if he was missing more because they didnt look like they were enough material for my wall to wall drapes and he said that was it. He proceeded to install the shades put up some of the drapes hardware and left. The second installation was set for February 27. That very same day while the installer was present one of the shades stoped working. The button got stuck so it wont go up or down. The installer has warned the these had that issue and suggested I get motorized ones instead. He completed the drapes installation and then I noticed that the drapes were not full, it needs another panel to look the way I expected them in all 3 places ( wall to wall master bedroom, living room and stair window. In addition, the master bedroom drapes measurements are off. They are short, they need another inch. I called corporate to explain all the issues. They didnt understand what I meant by the drapes not full enough. After an hour of talking, the rep documented everything but told me she would call me back in a few days because she needed the installers notes. After not hearing back, two days later I called and after hours of talking and placing me on hold and talking to management she said that they couldnt help me. I asked to return every thing and she said the refund window is within 3 days. How are you supposed to know if you are not satiated if you have not seen the product? Today I am here and I am told by the rep that I have to pay another $1200 for motorized shades and that they spent help me with the drapes. This is unacceptable and really bad customer service.

  

  Business Response

  Date: 03/16/2023

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is reviewing case # CAS-1315490-L0D0 and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 03/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of **************************** whose work is incomplete in that a replacement of the wrong parts have been knowingly used and they knew that they needed to return to the subject home when the correct parts / product have been delivered to their offices, then followed through to replace the ones used at the initial installation. Thank you.

  

  Business Response

  Date: 03/16/2023

  3 Day Blinds apologizes for any issues experieinced with the order.  ***************** Team is reviewing the account.  A representative will be contacting the customer within 2 business days to  discuss the order and come to a satisfactory resolution.  We will continue to monitor the case through its completion.

  Customer Answer

  Date: 03/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, for now.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I will make clear and reiterate, until the resolution has been performed to my satisfaction according to the Contract, please keep this case open for a continuing professional resolution according to good business standards.  Thank you.
  

  
  Regards,
  
  ***********************************
  
   

  
  

  Customer Answer

  Date: 03/21/2023

  I replied to the offer that 3Day Blinds will call me in the next business days to repair.  To-date, I have not received a response to repair.  Therefore, my complaint has not been resolved.  I need to make this clarification that, until the time with when the repair is on-going and to my satisfaction, and according to the Contract, my complaint is not considered resolved.  I request that BBB remain my complaint open and unresolved until I advise that the repair has been professionally completed and is according to the Contract.  Thank you.
  

  
  

  

  Business Response

  Date: 03/30/2023

  ************* has been in contact with the customer and placed the necessary reorder on invoice 1214829.  The installer will contact the customer once the order arrives to schedule the installation appointment.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 04/26/2023

  Why are you rejecting the business response:  I am not rejecting the business' response, 3Day Blinds, as it is demonstrating to correct the wrong materials used in the installation of the blinds by ordering the correct brackets and valance materials.
  
  What has the business not addressed:  3Day Blinds has not, as of this writing, given me an update that the ordered materials has arrived.
  
  Resolution you are waiting on: I have requested *************************** to update me every week or so on the materials ordered.
  
  Desired resolution:  I expect **************** to let me know that the order has arrived and that I should expect the installer, Rayline Installation to come to my house and replace the brackets and valance.
  

  

  Business Response

  Date: 05/01/2023

  The customer has been scheduled for installation on 5/12/23. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially ordered a full house of blinds on 11-19-22. My original order number was 1051902.They were initially installed on 12-10-22 and two of the blinds did not fit and were re-ordered and then shipped to my home. In December, I noticed that three of the blinds were non operational in that they would not retract completely.The blinds in question as listed on the contract are: Line 2, Line , and Line 7. I contacted 3 day blinds to schedule a repair and was told that I would be called when the product was in. By mid January I called the warranty department back due to not being contacted. Somehow they lost my repair order and so I had to re-submit it. I scheduled the repair for Friday **** between 2-6pm.I took a day off for this appointment but nobody showed up.I was eventually called at around 8pm by the technician stating he wouldnt make it.I was upset because it is not easy for me to get a day off of work but he assured me I could re-schedule for Saturday appointment. However, when I called to reschedule I was told I couldnt schedule a Saturday appointment. After a great deal of back and forth they agreed to the Saturday appointment and I scheduled the repair on **** between ****. On March 11th at 7:50am The technician called me and said I was the first one on the schedule. He asked if I could move it to the afternoon because driving to my home first would be an inconvenience for him. I was unable to change ,y appointment time due to pre-existing appointments and obligations. The technician said okay and that he would arrive in 50 minutes. The technician, a Mr. ********************* *************) from ************ Services ************, never showed up. I called and left 3 messages and several texts. Finally, I received a text 6 hours later that another department was supposed to contact me because they didnt have the parts. This seemed unlikely as three day blinds had already confirmed receipt of the parts for the repair. I would like the repair / replacement completed

  

  Business Response

  Date: 03/14/2023

  3 Day Blinds apologizes for the issues experieinced with the order. Our ************* Team is investigating the matter and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor Case # CAS-1302383-V9G1 through its completion. 

  Customer Answer

  Date: 03/14/2023

  I continue to wait for a response despite numerous assurances from your team that someone will follow up with me shortly.  

  

  Business Response

  Date: 03/16/2023

  A member of our Leadership Team spoke with the customer on 3/15/23 at 3:25 p.m.  The customer confirmed what line items she was experiencing issues with and a reorder was placed by the Case Manager on invoice 1195233.  The order is estimated to arrive 3/20/23 to the installer.  Once the order is delivered the installer will contact the customer to arrange the installation appointment.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their sales **** ****************************** came out May 2022. . She quoted me a price and I moved forward. Living on a busy corner and with zero shade I advised that I wanted black out or light dampening curtains for both sun and privacy. Turn time was a big deal bc I only lived thee 3 months a year in the summer. A week after i paid my deposit, she got back again and said she made an error and the price was increasing. A week after that she realized she made a second mistake which was going to cost me thousands more. Unfortunately you had my hands tied bc I needed it done by the end of August so I proceeded. The shades were eventually installed. 3/3 had issues. One was the complete wrong size. Other was broken. And a third was completely transparent, even though I specifically requested light blocking. After several MORE weeks one was fixed. I reached out to address the other issue. The large blind was the wrong size and transparent. I spoke to ******. She reordered for me. Well the shade came back transparent again. And it was WAY too long and dragging on the floor. So it came back worse than the last one. I notified ****** mid sept. She never responded until 2 months later, when she asked me for payment. I reminded her again of her failure to 1) fix the issue and 2) even responding to me. The next communication was in December when they went to collect the balance due. I provided a similiar explanation to the above and told them i considered the matter closed. And i never heard from them again Recently the motorized part of the blind doesn't even work. And they sent my account to collections. I am only able to dispute the collection by phone or mail, and there is no way for me to verify that this is in dispute. I have to move on and find another vendor for all 3 blinds. Unfortunately I cannot even use the 2 blinds that were fixed as they won't match. Not only do i want the balance waived, but i want a full refund of what has been paid.

  

  Business Response

  Date: 03/10/2023

  3 Day Blinds apologizes for the issues experienced with the order.  Though the order is beyond the cancellation period, a member of our ************* Team will be contacting the customer within 1 business day to discuss the order and come to a resolution. We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 03/10/2023

  they have had ample opportunity to address this multiple times. This was never ever 100% correct. Each time they assign someone new who does nothing, or makes the problem worse. How long am I bound to them?  Should I give them 2 years to fix the issue?  3 years?  Do they keep getting to make attempts to fix for an eternity?  At what point can I cut my losses and just move on with a more reputable company?  This is absolutely insane. The shades are the wrong size, the wrong material and dont work. 

  

  Business Response

  Date: 03/13/2023

  A member of our Leadership Team called the client on 3/10/23 and when unable to reach directly, left a voicemail with a direct line to call back to discuss the order and to confirm that the installation appointment had been scheduled for 3/16/23.  We will continue to monitor the case through its completion.

  Customer Answer

  Date: 03/22/2023

  their response is purposely misleading and evasive. Yes they came by to fix the mechanical issue. However that doesnt come close to addressing the issue regarding the incorrect size and material.  And I just found out that when they came to fix the shade the last time, they actually made it worse. One shade is different from the others.  I charge $1000 to $2000 per night for rent. I cant have some sloppily put together shades hanging up. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the start of 2023, I purchased blinds for my kitchen and office from ************************* with 3 Day Blinds for what I was told was a 40% discount because it was the end of the year sale. For the kitchen, the order ***** sold me was for 5 bottom up remote controlled blinds with a motor that was to be hidden in the top of the blind. When the installer came, that was not what was delivered. I received one hidden motor, top down/bottom up and four external motor blinds. These blinds would have to be controlled by two separate remotes. When I called ***** to explain, she said there had been an error and she would get back with me. She did not get back and I had to call her a couple of times to find out from her that they no longer make the hidden motor blinds in my size. I let her know that I would go with manual but would expect the same discount since this new order would be to replace the one that was made in error on her part. ***** and 3 Day blinds have refused to give me the additional discount for my replacement blinds and will only honor current pricing without the 40% applied.

  

  Business Response

  Date: 03/07/2023

  3 Day Blinds apologizes for the issues that have been experienced with the order.  A member of our Leadership Team has spoken with the client and scheduled an appointment for 3/9/23 for the designer to meet with the client for reselection.  We will continue to monitor the project through its completion. Case # CAS-1316422-S3C4

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a roman ***** that was installed in our bedroom in 2019 and has proven to be junk. Within the first year, it broke and had to be repaired. (August 24, 2020). We believed that the weight of the ***** was too heavy for the flimsy parts used to lower and raise the *****. But the same parts were used to repair the *****. That repair lasted less than a year. The ***** broke again and was repaired in June 2021. The ***** broke a third time and was repaired in September 2021. We insisted again that the ***** was too heavy for the parts used and asked that they use materials that could bear the weight of the *****. To no avail. In October 2022, the ***** broke again. One of the ladder threads snapped and the pulley cord became so frayed, that it also snapped. The ***** is warranted for lifetime (operating mechanisms) or 7 years (cords and ladders), but this ***** could not even survive a year. Each time it has broken, it has been weeks to order parts, wait for parts and wait to get on the installers calendar. This involved weeks without a ***** on our bedroom window that faces the street. We ultimately gave up on this ***** and requested our money back. 3 Day Blinds has refused to refund our money and only offered to repair the *****s (for the 4th time!). The ***** in question and the matching door ***** cost $2857 including "packaging, handling installation and tax" of $347. We spent over $10,000 in window treatments throughout our home with 3 Day Blinds. This one ***** does not function as it was intended and does not comport with the implied covenant of merchantability. When we first ordered the *****s, they refused to honor a 50% coupon, contending it was a mistake. And because our salesman would apparently lose the bulk of his commission, we agreed to a lesser discount. The companys agents parrot the company line that they will only repair (apparently every year) and will not acknowledge that their product does not work as intended.

  

  Business Response

  Date: 03/03/2023

  3 Day Blinds apologizes for any issues experienced with the shade.  A member of our ************* Team will be contacting the customer to address these concerns and will offer a resolution as covered under the warranty of the product.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 03/14/2023

  First, it is false. I have not been contacted by a member of ************* contrary to their representation to you on March 3, 2023.  It has been ten days.
  Second, their representation also states they will offer a resolution as covered under the warranty of the product.  They have already consistently refused to honor the implied warranty of merchantability. Their ***** ***** breaches the implied warranty of merchantability, a warranty implied in every contract under ********** Commercial Code Section 2314.  [A] warranty that the goods shall be merchantable is implied in a contract for their sale if the seller is a merchant with respect to goods of that kind.  "Goods to be merchantable must be at least such as (c) Are fit for the ordinary purposes for which such goods are used.  The ***** *****s installed by 3 Day Blinds were not fit for the ordinary purposes for which *****s are used.e.g., to be drawn up and down on a daily basis.  The *****s broke 4 times in 4 years.  Each time they break, these bedroom *****s are either inoperable or removed for repair for many weeks at a time.  (Repair visit has to be scheduled.  Then parts have to be ordered.  When parts finally arrive, the installer has to find room on his calendar).  The *****s made for my window were made with inferior materials, such that they could not last a single year.  They are not fit for their ordinary purpose.  3 Day Blinds refused each time they broke to remake the blinds with stronger more durable cords, pulleys and whatever devices are required to withstand the weight of the blinds for more than a year at a time.  They have had 3 opportunities over 4 years to make their product merchantable. This product does not comply with the implied warranty of merchantability and I want my money back.   We gave them three chances to provide a merchantable product.  We are sone.  
  Thank you for your assistance. 
  

  
  

  

  Business Response

  Date: 03/20/2023

  A member of our ************* Team spoke with the client on 3/17/23 and came to a satisfactory resolution.  We will continue to monitor case # CAS-1317143-Z7W6 through its completion.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Irdered custom blinds Oct/2022. Blinds were finished and installed in late November 2022. The blinds are short on sides by 1/8 to 1/2 inch leaving gaps. The darkening blinds all have material irregularities and there are blatant manufacturing issues aling with measurement issues. All of this 12 standard windows for $6,800. 3 day blinds has sent out several people (installer and consultant)and new blinds were supposed to be made weeks ago and never were. Now Im being ignored. I want resolution and deserve to be listened to and my problem resolved or credit me back instead of ignoring me and the issue

  

  Business Response

  Date: 02/24/2023

  3 Day Blinds is sorry to hear that the customer is unhappy with the product.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss these concerns.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: We purchased 32 faux wood blinds for our new house. This set us back a total of $8,508.03. We were ok with that as we trusted the product we received would be good quality and installed well. Throughout our homes building process our designer stopped by to measure multiple times. Everything seemed good, no reason to question anything at that point. A few weeks after moving into our new home our blinds arrived with a contracted installer. Long story short, we were shocked by the poor quality of the blinds. In addition, we were extremely disappointed in the installation of the blinds. I could go on and on, but dont want to run out of characters. I reached out to our designer after the installer left and was told I dont know that to tell you, this never happens. Weve never had someone be unhappy with their blinds and that was that. I immediately called them and began a 1.5 month process of getting in touch with someone that had the slightest idea what was going on. Only after threatening to post our frustration on ******** was my concern escalated to a higher manager. I also commented on their ******** page posts and shared pictures of the issues we had and they proceeded to delete my posts and block me. They only allow positive comments. They sensor their reviews to make it look like their customers are happy, but they are clearly not! After many weeks of back and forth, no progress had been made and 3 Day Blinds was still refusing to refund out money. At this point, our point of contact has agreed to allow a reselection option. I explained that we have lost our trust in the company and have zero confidence that they can actually produce and install what we originally wanted. I was told that the word refund was not in their vocabulary. I was also told that they wouldnt issue a refund because our order was so expensive. Is that my problem? If they are scared to lose $8,500 their business is in bigger trouble than I thought.

  

  Business Response

  Date: 02/23/2023

  3 Day Blinds is sorry that the customer is not happy with the product.  Our Leadership Team is actively reviewing the customer's account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1301018-D1W9 through its completion. 

  Customer Answer

  Date: 02/23/2023

  They have reviewed my case and still, even after hearing from multiple customer service agents how surprised they were at the poor quality and work, still wont refund my money. They will provide a reselection but we dont want that as we believe this company is a scam and has already proven they are terrible, and we do not trust them. We fully believe if we chose to respect they would come and remove the old blinds and never actual deliver anything else We want a refund.

  

  Business Response

  Date: 03/02/2023

  A member of our Leadership Team spoke with the customer today and scheduled an appointment with a designer on 3/14/23 for reselection.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 03/22/2023

  While this is true, we are not fully satisfied. Our original ask was for our money back. We did meet with a higher up who was surprisingly great to work with. All of our concerns were validated and they agreed the measurements were taken incorrectly as well as the installation was terrible. Our only option is to deselect, which unless we want the same terrible product, will end up costing us more to solve the issues. We still want what is extremely reasonable to ask for at this point, and thats to return the blinds, and get our money back. 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to call 3day blind customer service for months. They line puts you on hold for an hour to an hour and a half before someone hangs up on you. I see in the BBB reports this is their mode of operation. A lot of times you can hear the person there and the deliberately hang up. We have custom shades for huge windows about 20 feet off of the ground which were purchased in 2016 order #*****.3023 sold by **************************************. At the same time both stopped responding to the remote. Obviously we do not expect these to be covered under warranty. But we DO expect to be able to have a service call and pay for them to be fixed. We need to be able to open the shades and wash our windows. No other company is going to come out and fix these 3 day blind shades obviously - if not 3day blind? Are we supposed to throw them out and buy new ones? We have even emailed the company and after confirming the shades are out of warranty, the company "*********************************" again sends us back to a dead end phone number - which they obviously know is a dead end, and stops responding to email. They give the appearance they they have "service" when they don't and they are literally evading their own customers, expecting them to be in this cycle of calling them, waiting on hold for hours and being hung up on. Yet if you choose the phone option to place an order someone is readily available to speak on the phone. They still won't help you with *********** of course. All we want to do is get our shades fixed.

  

  Business Response

  Date: 02/23/2023

  3 Day Blinds apologizes for the issues the customer experienced in reaching our ************* Team.  We have reached out to the customer through emai on 2/23/23 to address the customer's concerns. 

  Customer Answer

  Date: 02/23/2023

  the response suggests we fix the problem ourselves which we obviously can not or we would have done so.  The second responses suggests the blinds are within a year old which we already disclosed they are not. We need a service technician be dispatched to change the batteries or the motor and will pay for the service. 

  

  Business Response

  Date: 02/28/2023

  The customer has been contacted to resolve the issues with the shades.  We have processed a service order for the installer to inspect the shades on invoice 1173701.  The installer will be contacting the cusotmer within 3 business days to schedule the appointment.  We have attached the email correspondence.