Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th 2022, a design consultant (*********************) wrote a contract for Exterior and Oversize Roller shades costing $4,424. I paid a $2713.84 deposit and the remaining balance was to be paid at the time of installation. The contract estimated installation on or before: 09-10-2022. I was concerned about the oversized shades fitting in the elevator so I asked the designer to measure the elevator. She insisted that the product would fit. I called customer service to give them the exact dimensions of the elevator and was ensured the product would fit. When I was given no information about my order by 9/22/22, I called the design consultant and was told the product was delayed. The product finally arrive on 11/4/22 and when they brought it to the building, it did not fit into the elevator. I was charged the remaining balance. I was told that I would have NOT have to pay the difference for switching to 3 shades instead of one oversized shade since 3 day blinds was taking responsibility for the mistake (confirmed via email by resolution associate *****************.) On 11/28/22, I was called and told that they would actually charge me >$2000 for the switching to 3 blinds. one week later they changed their stance again and agreed to pay the difference for the shades. On 12/20/22, someone came to remeasure the windows. Prior to putting in the order, ******************* reached out to ask about the configuration of the windows. I emailed her back to confirm that the new shades are rechargeable and do not need to be plugged in in order to function. She confirmed that I was correct via email. On 1/31/23, the new shades arrived and the installer informed me that the shades would need to be plugged in in order to function and that they were not rechargeable. I sent them back as that was not what I ordered. I have since tried to contact 3 day blinds via email, phone and voice message and have not received any response. I would like to request a return for a full refund.

  

  Business Response

  Date: 02/16/2023

  3 Day Blinds apologizes for the issues the customer has experienced with the recent roller shade purchase. A member of our Leadership Team is reviewing the case and will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased manual & motarized blinds thru 3 Day Blinds 01/23/23. Partially installed on 02/03/23. The salesperson ****** came to our home with only material samples. We explained we wanted coverage for our windows. We also explained our living room would be *********** room thus choosing the blackout material. ****** explained there would be a 1 inch gap between and would allow for some light to enter. The blinds we received has more than a 1 inch gap as well as protrudes out so far as to not provide enough privacy. The blinds in the master bedroom is also the same. The light gaps arent as concerning as the loss of privacy which is unacceptable. We spent over $8000 for these blinds that do not protect our privacy. We called the day the blinds were installed 02/03/23 and was told to wait until the installer filed a report with corporate. We waited until Tuesday as the salesperson recommended. We never received any followup. We called on Wednesday, spoke with ********************* who told me there were no returns. We were not told of this policy prior to signing. She said they would try to resolve it and had to send her pictures of our concerns. I responded with our concerns and pictures the same day. She stated she opened a claim #CAS-1309532-Q5H3 on 02/08/23 and would contact me. As of 02/13/23 no contact has been made. I have sent emails as well as called. I was told ***** was on a call and would call me back as soon as she was off her call. I have still not heard anything back. We wish to return the blinds in our living room and master bedroom for a refund because they do not provide the coverage that was promised. We are extremely disappointed in the manner our concerns are being handled to the point we no longer wish to pay for or do business with this company. This is disheartening because the blinds in the remainder of the home are satisfactory. The main rooms are not as promised and 3 Day Blinds has failed to fulfill their promise to resolve this issue.

  

  Business Response

  Date: 02/14/2023

  3 Day Blinds apologizes for the issues experienced with the recent purchase. We see that the customer spoke with a member of our Leadership Team on 2/13/23 and an order has been put through for the installer to remeasure.  The installer will be contacting the customer within 3 business days to schedule the appointment.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date; 1/16/2023.Money paid; $1,011.39.Contracted to install 2 window treatments in my kitchen windows.************************ scratched my brand new expensive cabinets. They chipped the corner-bead on the window frame. They hung both blinds crooked. They didn't install the valance as ordered.They made a half hearted attempt to resolve the issue but have since disregarded my attempts to have it resolved to my satisfaction.Case # CAS-*******-B8Q9.

  

  Business Response

  Date: 02/14/2023

  3 Day Blinds apologizes for any issues experienced with the installation.  A member of our Leadership Team is reviewing the account and will be contacting the customer within 1 business day to discuss these concerns.  We will continue to monitor case # CAS-1302224-B8Q9 through its completion.

  Customer Answer

  Date: 02/15/2023

  3 Day Blinds stated that they would contact me within 1 business day.  They have not.  It has been 24 hours.  Another failure by 3 Day Blinds.

  

  Business Response

  Date: 02/16/2023

  Our records show that a member of our Leadership Team called the customer and left a voicemail on 2/15/23 at 12:30 p.m. PST and followed up the voicemail with an email requesting the customer contact him to discuss the matter.  The email is attached. 

  Customer Answer

  Date: 02/23/2023

  I have spoken to *********************** and he has partially satisfied this issue.  I am waiting for him to provide information on who is going to come to my house and adjust the blinds and install a new valance.  So far he has issued a partial refund that we agreed on.  Nothing will be done to resolve the scratched cabinet except the refunded amount of money.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent hours pouring over fabric samples and then ordered roman shades for 2 sliding glass doors; putting down a 50% deposit for the entire purchase including installation. I was assured by my "design rep" that my new window treatments would be installed no later than mid-March which would be a little over a month from my purchase date. 2 days later I get an automated email saying my fabric is not available and won't be until appx. 6 months after my date of purchase with no guarantees and no remediation offered. I sent back email saying this was unacceptable to which they asked via email again if I wanted to change fabrics -- to which I told them "no" I wanted what I had bought and what my credit card company had already processed. Then I called them seeking to cancel the order -- taking an abundance of time to simply reach a human then that person to get clearance to cancel my order. When I questioned how I could've been able to purchase something that was not in inventory - there was no reply only general nonsense. 2 points: I should NOT have been able to put money down BEFORE they checked and verified that the product was in-stock. And 2: they should've offered order cancellation before I had to escalate the issue. 3-day blinds...more like 3 month blinds.I was told my refund would be processed in 7 - 10 biz days with no written confirmation email or otherwise sent to me to backup this verbal claim. The whole experience was sketchy and borders on fraud from the beginning.

  

  Business Response

  Date: 02/08/2023

  We apologize for the delays caused by the
  backordered items from the recent purchase. Though
  we strive to offer speedy turnaround on all of our orders these unforeseen
  delays may occur. The customer spoke with a member of our Leadership Team and the order was canceled as the customer requested due to the backorder.  The refund will take 7-10 business days to appear on the customer's statement depending on the customer's banking institution. This has been documented on case # CAS-1309481-M2S5.  

  Customer Answer

  Date: 02/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19365365, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Diane Boichut
  
  
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered curtains for 2 windows on September 22, 2022, from 3 Day Blinds at which time we down paid $4300. They were promised for October 25, 2022. In mid-November the installer called to arrange a partial installation which we rejected. Still, the Company withdrew from my debit the balance $4132. On November 22, I called to inquire the status and was told I would receive a call back which never happened. I called again on December 26, for a status update. They gave me a case number ********* and I was told someone would call back which never happened. In January, the installer came, but brought the wrong size traversing rod. More, he was not able to install the 2 tie back rods ($31.50 each) because there was not enough wall space. He took these back, but I have received no refund. Later in January, the installer came with the correct traversing rod but discovered that the rods for the vertical panels are the wrong size, so the sheers do not work. Even more, the sheers are 4 inches too long. More time has passed. On January 31, I called again. The service rep was sarcastic and rude because I was not satisfied with his resolution that he would send an internal email about my case. I want this fixed, not their lame promises or worthless internal emails. I demanded that someone call me by Friday, February 3 with an updated status, which did not happen. My wife and I wish we had never engaged 3 Day Blinds to do our work. They have our payment in full (over $8000) but I do not have a completed installation after more than 4 months. The sheers draped on the floor look awful. This company should be ashamed of their work and customer service. Only the installer has treated us well. But I do not believe 3 Day Blinds cares about their customers. We will never buy from them again, nor recommend them to anyone.

  

  Business Response

  Date: 02/07/2023

  3 Day Blinds apologizes for the issues and delays in completing the installation. I see that our ************* Team is actively working to address your concerns and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1295957-Y9R1 through its completion. 

  Customer Answer

  Date: 02/08/2023

   3 Day Blinds answered that a representative would call within 1 business day.  No one has called.  They are living up to my low expectations of them.

  

  Business Response

  Date: 02/10/2023

  A representative contacted the customer by phone on 2/9/23 and provided an update that the reorder was placed and is expected in 3-4 weeks.  The installer will be contacting the customer to arrange installation once the order arrives.  We will continue to monitor case # CAS-1305503-Z0K4 until the project is completed. 

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: Order ****** placed 4/25/2022 and not fulfilled as of 01/31/2023; Multiple requests by me to cancel and refund have been disregarded or ignored. Now I am not receiving replies at all. I am asking for a refund of $3,532.36 for the drapes and $556.16 for 1/3 of the order fees, totaling $4,088.52.Details: On 4/25/2022 I placed an order with 3 Day Blinds for three draperies. The draperies were installed on 7/22/2022 and were all incorrectly measured at the time of the order and hence were all too short. I asked to cancel my order on 8/9/2022 and was assigned Case # CAS-*******-T2R9. On 8/24/2022 I was informed by 3 Day Blinds that they would not issue a refund but would instead re-measure and re-order the drapes. On 9/21/2022 the installer noted that the bedroom drapes arrived damaged. I again requested a refund and was informed on 10/3/2022 that the damaged drapes would be remade instead. On 11/23/2022 the installer told me that the wrong drapes had been remade. At that point I called 3 Day Blinds (communication to this point had been via email) and spoke with ***************************. I told ****** that I unconditionally wanted a refund. He told me he would submit the refund request to his supervisor. I followed up multiple times but received no reply until 12/21/2022 when ****** informed me that the order would be remade with an anticipated delivery date of 1/16/2023. I told him absolutely not but received no reply. I sent a follow up email 1/29/2023 indicating I have received no drapes and no call from the installer and demanded a refund. I have not received a reply. I am requesting a refund of $4,088.52 for the missing drapes and 1/3 of the order fees.

  

  Business Response

  Date: 02/07/2023

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to discuss the order and come to a resolution. We will continue to monitor case # CAS-1286494-H3D4 through its completion.

  Customer Answer

  Date: 02/07/2023

  Here is the business response: The request for cancellation and refund was denied by my management team.. This is wholly unacceptable. It has been more than 9 months since I placed my order. I demand a refund. 

  

  Business Response

  Date: 02/10/2023

  A member of our Leadership Team contacted the customer on 2/9/23 and came to a satisfactory resolution for the customer.  We have attached an email that was sent to the client confirming the resolution. 

  Customer Answer

  Date: 02/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shades from this company and they were not what was expected or promised. The company refuses to resolve the issue. In summary, here are my concerns: 1. The product delivered was not what was promised or expected. Specifically, a. Unexpected dangerous controller strings (see more information below). I would never knowingly put something this dangerous in my house and my salesperson did not tell me he would knowingly deviate from the design I requested that did not include controller strings. Corded blinds are dangerous to children and pets. Roughly one child per month dies from blind cord strangulation, and more than 600 children per year are injured. That's nearly an average of 2 preventable injuries to a child per day. Between 1990 and 2015, more than 16,000 children were injured. In my installation, the cords hang almost to the floor, making them extremely dangerous. b. Low-quality material and construction c. Shades are not the style requested or promised. Since November, I have repeatedly contacted the company and they refuse to have customer service contact me, remove the dangerous shades from my home and to refund my purchase price.

  

  Business Response

  Date: 01/24/2023

  3 Day Blinds apologizes the consumer is not satisfied with the recent purchase.  3 Day Blinds has been an active part of the child and pet safety dialogue, partnering closely with the Window Coverings Safety Council, the Consumer Product Safety Commission and the Window Covering Manufacturers Association, to ensure our window treatments adhere to the highest industry standards.  A member of our Customer Care Team will be contacting the customer within 1 business day to discuss the order and will continue to monitor case # **************** through its completion. 

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds 2 days ago (1/17/23) and paid $1600 by credit card for one blind. Less than 24 hours later (1/18/23) I cancelled my order as I discovered it would cost less than half the price buying through ******* Today (1/19) I received an email, informing me I would receive a refund to the original form of payment but in 10 to 14 BUSINESS days! That means theyll have the use of my money for over 3 weeks for an item I ordered and cancelled in less than one day. In my opinion that is usury. They are using my money to accrue interest, and I have to pay interest on the transaction to the credit card company.

  

  Business Response

  Date: 01/24/2023

  The order was canceled within the cancellation period and the refund was processed by 3 Day Blinds Accounting Team on 1/23/23.  The refund will take **** business days to appear on the customer's statement based on the customer's own banking institution.

  Customer Answer

  Date: 01/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The motorized vlunf gas stopped working again. A year to the date. I have trying doing a factory reset on the motor and remote and both still don't work. I have called 4x , transferred 3x and hung up on twice. The customer service lady was rude. They need to call immediately and schedule a repair. All this has a warranty.

  

  Business Response

  Date: 01/19/2023

  3 Day Blinds apologizes for any issues reaching *************.  Our records show that the customer spoke with a ************* Representative today who entered a Service Request Order on Invoice # *******.  The customer was advised that the technician would be contacting the customer within 3 business days to schedule the appointment for a warranty repair.   

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30 a designer came from 3Day Blinds and gave me a quote. He asked for an $860 deposit and told me that someone would come and do a final measurement. That occurred on 1/6. According to the contract, I had a 4 day window to cancel. Three of those days were weekends and holidays. According to them, the right to cancel occurred before the final measurement. When the final measurement was done on 1/6, the technician told me that the designer had made a mistake and that the only way to get that product in that color was to upgrade to a more expensive product line. I told him that was a problem and I wished to cancel my order. He told me that he would contact the designer to resolve the matter. That did not happen. On 1/16 I called customer service to learn the status of this order. Nothing had been done and I was told I could not cancel the order. My position is that when I was told that they could not fufill the order/contract as written, the order/contract was null and void. They had the opportunity to work with me to resolve this issue but refused. I am asking for your assistance in getting this matter resolved.

  

  Business Response

  Date: 01/18/2023

  3 Day Blinds apologizes for any confusion regarding the order status during the second measurement appointment.  Though the order is beyond the Cancellation period, our ************* Team is reviewing the account and will be contacting the customer within 1 business day to address the customer's concerns.  We will continue to monitor case # CAS-1301971-M6T7 through its completion.