Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Began this journey last year of December 2021 with Mr. ****** helping us select the right color and shades for our home. We got a total of 13 windows dressed. We placed our order in January of 2022 and did not get the order installed until July of 2022 they took so long. Windows finally got covered by July 2022 but by August we had a blind replaced due to being broken. At the same time I asked to exchange the hardware for the drapes from ****** to chrome. They came twice to our home with the wrong hardware not once but twice. The reason I had to write is because here it is a full year and please look at our drapes in the pic below. My home looked terrible for the holidays and New Year. We were suppose to have a New Year's party this year for my mother's birthday but of course that couldn't happen due to the lack of drapes hanging and broken. I am not sure what is wrong with the big window but it has been looking like this since November of 2022. On December 19, when I spoke to the resolution agent she swore the my case manager was going to call me when we hung up on the phone. The case manager that we have NEVER heard from this year!! So, I am writing because needless to say ***** never called when the resolution specialist got off the phone. Highly disappointed. Our bill is paid in full but it's know way we don't deserve half our monies back since our home has been looking like this since they left our house looking like this in August of 2022. Unacceptable!! I can't tell you how many times I have spent on the phone trying to get through to someone that could help me. I have been waiting for someone to return my call since December 22, 2022 about my refund. And don't do the call back option because IT doesn't call you back never! Not even the next day!! We want monies back for our time and inconveince that our drapes/hardware have been sitting on the arm of our sofa and we have broken drapes hanging on the floor since August of 2022. Please see pics

  

  Business Response

  Date: 01/23/2023

  3 Day Blinds apologizes for the issues regarding the order.  Our Leadership Team is actively working to address these concerns and will be contacting the customer to discuss the order.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 01/24/2023

  Again,  no one has called per the message? Nothing has been done and I would like to leave the case open until it is resolved.

  

  Business Response

  Date: 01/31/2023

  Our ************* Team is reviewing the account and a member of our Leadership Team will be contacting the consumer within 24 hours to discuss the matter. 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 3 Day Blinds in August 2022 about getting some repairs made to blinds I had purchased through ************'s Blinds. (The company has purchased ************'s Blinds. I was also told 3 Day Blinds has been purchased by ***************************.) I submitted original purchase contraact paperwork to *********************************, "Resoluion Associate," according to her email. Her number is listed as **************. Her email is ************************** (This is all under the auspices of www.3dayblinds.com) I have a number of emails both to her and from her. I can gladly submit copies of any emails you might wish to see from & to her.She said she would send someone from Atlas Curtain Installers and or Eagle Custom Interiors out to my house on September 22, 2022 to pick up the blinds for repair. I was given a window of 9 AM to 1 PM for pickup. The man came and took my blinds. I have never been contacted for a return of my blinds. He told me they would be "shipped to ***************************" for repairs. Where are they? I called 3 Day Blinds and the phone was finally answered by ********************. ******************* Same phone number as Vonwachter. He said the Shade repair was confirmed that Atlas Installers picked up the blinds and sent them to COMFORTEX, the manufacturer for repairs. He says he has not heard anything back. This was on Monday December 26 2022. He has opened a case, number CAS-*******-V3V4. I called Atlas Installers and spoke with a manager, ****, who said she was unable to help me, and didn't know who had been sent to my property. It has become apparent to me no one is actually handling this. I want my blinds returned, repaired as promised, or comparable blinds provided by this company. ********************************* has never returned a single call or email. ******************* has made it clear he also couldn't care less. It is the responsibility of 3 Day Blind to keep track of the blinds, and/or to find out where they are.

  

  Business Response

  Date: 01/16/2023

  3 Day Blinds apologizes for the delays in completing the repairs.  ***************** Team is looking into the matter and will be contacting the customer within 1 business day to address these concerns.  We will continue to monitor Case # CAS-1291205-V3W4 through its completion. 

  Customer Answer

  Date: 01/16/2023

  3 Day Blinds has done nothing to date to remedy this situation.  Having ******************* call me and say "Gee whiz, ***********;
  Vonwachter screwed up, is not remedying the situation.  I called him myself  on  December 26, 2022, and was told he was "working on it."  Today he finally called, only because I filed a complaint.  I am sure his superior made him call.  

  I will not be satisfied with the response until my blinds are either 1) Returned with the promised repairs made, or 2) Replaced.  I have been living for 4 months now with people able to directly look into my Living Room and Bedroom.

  

  Business Response

  Date: 01/18/2023

  The Case Manager spoke with the customer by phone on 1/17/23 in regards to our intended resolution. The Case Manager also emailed the client with the intended resolution of remaking the product for the customer.  The email is attached.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/21/22 was my contract date.My last contract amount was $2139.56 on 11/21/22.3 Day Blinds is a widow treatment service center.I am disputing the delivery charges on my last order and comparing them to my first order that was done in 5/28/22.I tried contacting my salesperson first with my complaint and he referred me to headquarters.Order ******* on November 21, 2022 was for 6 blinds. Delivery charge is $438.18. Order ****** done back in May 28, 2022 was for 3 blinds and the delivery charge was only $66.00. Even though my last order was double, it still does not justify the delivery charge of being so much more. The difference in price is not understandable and nobody can give me an answer as to why. This was not an overnight delivery of any sort. Also, the written contract was NOT delivered to me in a timely manner. I did not get the contract until Dec 2, 2022, after asking my salesperson numerous times to send. By the time, I contacted CS about the high delivery charges, they told me that its already on its way and there is nothing they can do at this point. Even after letting them know that I just received the written contract. These delivery charges were not discussed when the contract was made, or I would have questioned it then. I tried to work with customer service and the sales rep to get the price lowered but I feel after they received their money, they could not be bothered to help in anyway. I have a dispute in also, with my credit card company.

  

  Business Response

  Date: 01/16/2023

  3 Day Blinds apologizes if there is any confusion regarding the prices for services.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss these concerns. We will continue to monitor case # CAS-1288324-B0C3.

  Customer Answer

  Date: 01/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on October 22, 2022. The blinds were on back order and the delivery date kept getting pushed back. I had to continually reach out to the sales **** ************************************ to get updates because no one contacted me with delivery date changes. The blinds were finally delivered to the installers and I received a call on December 13. I set an installation appointment for December 30 as I was out of town for the holiday season. The installers called a couple of days prior to installation to say they needed to change the date. I rescheduled for January 7. I got the call and was told that the blinds were not packed well and were damaged. So the installation never took place. I have paid the full amount of $3,132.43 and still do not have my blinds. I contact the sales representative who tells me he contacts customer service. I contacted 3 days blind directly they say they have no record of a customer service complaint. At this point I want them to cancel my order and refund my money so I can look for another company to do my blinds. I dont want to do business with this company.

  

  Business Response

  Date: 01/10/2023

  3 Day Blinds apologizes for the issues experieinced with the order.  The reorder has been placed on Invoice # 1105227.  A member of our ************* Team will be contacting the customer to address these concerns and we will continue to monitor the project through its completion. 

  Customer Answer

  Date: 01/10/2023

  I do not want the product reordered. I want to cancel the order and get a full refund. This company lacks ethics and customer service. I do not want to do business with them and give them my hard earned money. I am handicapped and live alone. People can see inside my home and that makes me anxious. Please refund my money. 

  

  Business Response

  Date: 01/18/2023

  A member of our Leadership Team contacted the customer by phone on 1/17/23 to discuss the concerns and is working towards a resolution with the customer.  We will continue to monitor case # CAS-1299721-Q7Y1.

  Customer Answer

  Date: 01/26/2023

  They called and we spoke. The representative sent an email she would get back to me within ***** hours. Never heard back. I had to email them again. I just want a full refund and to never work with them again. They refuse stating reorder went in on January 9. Ive been in contact with them since January 9 attempting to cancel this order. 

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contracted installer came to install the shades but was incapable of install, instead he made over 15 holes in my wall & broke the shade.We agreed we would do the install ourselves & that it would be shipped to our house. They failed again, sent the shade to the same installer,I contacted Manager *******, she gave me her word that the shade would be delivered on Monday Jan. 9th. I contact ********** now told "installer" was supposed to deliver the shade. It never happened.Now I am being told that ******* is looking into it yet again.I place the order in early Nov. 2022 & today is January 9th with no progress.

  

  Business Response

  Date: 01/10/2023

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  A member of our Leadership Team will be contacting the consumer to discuss the order and come to a satisfactory resolution.  We will continue o monitor the project through its completion on case # CAS-1289564-Q5M1.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Day Blinds installed windows at my house. They were installed improperly. 3 Day Blinds acknowledged they were installed improperly. Their vendor came to our house and said the measurements were done wrong, and promised the new installation would be correct. 3 Day Blinds is not responding to our communication attempts directly. We filed a credit card dispute and 3 Day Blinds responded to that (ironic, because they won't respond to us) and claims we signed some piece of paper, but it doesn't change the fact that their vendor agreed it was done wrong and would be fixed.We've tried to get them to come back but they won't respond. We shouldn't be penalized. Please refund.

  

  Business Response

  Date: 01/10/2023

  All product has been installed and the customer is in possession of all products ordered.  All of the product is within the specifications and limitations, but the customer is unhappy. Despite the fact that the product is correct as it is, we have remade the order twice to make them as tight as possible to the structure of the windows.  They are unable to be made any wider.  We have offered the customer to reselect to a different product and the customer has refused our offer to reselect. The Customer was informed that their refusal of reselection would result in considering the order complete and voiding any further offer of resolution. 

  Customer Answer

  Date: 01/10/2023

  The business' response is inaccurate.  On 11/30/2022, 3 Day Blinds' agent came to our house and admitted it was done wrong.  I have it on video from our security cameras.  He specifically then stated he would be back to install correct blinds and guaranteed his measurements because of his experience.  After he promised he would return, he left.  We have not heard from 3 Day Blinds since, despite trying to determine when someone would return to install the blinds that 3 Day Blinds admitted were done wrong.

  

  Business Response

  Date: 01/11/2023

  We have remade the order 2 times attempting to make them as tight as possible to the structure of the windows - they are unable to be made any wider due to the type of wood molding the customer has around the windows and the shade specifications.  We would be more than happy to once again extend the offer for the customer to reselect to another product.  The offer for reselection was documented on case #CAS-1277685-M4B5.  We would be happy to schedule an appointment with the designer to start the reselection process. 

  Customer Answer

  Date: 01/17/2023

  The business is misstating what took place.  Their agent came out and measured, and said those measurements were feasible and that the prior agents had measured inaccurately.  Please either refund or install blinds that are the correct size that the last agent measured (as mentioned, we have these on video). 

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years back 3 Day Blinds installed some blinds in my home. Those blinds have proven to be defective. These blinds have a lifetime warranty (uploaded). I contacted 3 Day Blinds via phone and via email to claim warranty repair/replacement. On the first phone call 3 Day attempted to claim I didn't have a warranty. I pressed them and eventually they agreed that I did have a warranty. This seems like a very shady practice on their part. On that same phone call 3 Day blinds stated that I will be contacted within a couple of days by a repair person. It has been 10 days and I have received no contact from 3 Day. I have followed up with 3 Day via email several times since then in writing and each time their canned response is basically "someone will be in touch with you soon". But the bottom line is that they do not contact me and because of that they are not honoring their warranty. Some 3 Day reps I have either spoken to on the phone or emailed are Destiny, *************************, and *****************************. I have asked 3 Day to escalate this issue to management but at the time of this complaint they have not reached out to me.

  

  Business Response

  Date: 01/06/2023

  3 Day Blinds apologizes for the delays in completing the repair.  I see that our customer care team is actively working to address these concerns.  Parts were ordered on invoice 1101784 for the installer to complete the repair.  The parts are estimated to arrive to the installer 1/16.  The installer will be contacting the customer to schedule the appointment once the parts arrive. We will continue to monitor case # CAS-1295975-W3Q8 through its completion.

  Customer Answer

  Date: 01/06/2023

  After my complaint on the BBB 3 Day finally responded.  Thank you BBB.  However, the message they sent to the BBB is NOT the same thing they (Destiny, 3 Day rep) told me on the phone when she called today.  She informed me some parts were ordered and an installer would be out next week to install and/or verify if the blinds could be repaired.  The message they sent you indicated the parts were to arrive on 1/16 and then installers would be in touch. 1/16 is TEN days from now, in no way is that next week (today is friday 1/6).  This is the type of run-around I have been receiving from 3 Day.  The communication 3 Day provided directly to me today is they will be out next week so that is the timeframe I am going with.  Let's see how things play out next week. Thank you for your assistance BBB.

  

  Business Response

  Date: 01/10/2023

  Parts order ******* the estimated arrival was 1/16/23, however the parts have shipped and are expected to arrive to the installer 1/11/23 according to ***** tracking.  Once the order has been completely delivered, the installer will contact the customer to schedule the appointment.  We will continue to monitor case # CAS-1295975-W3Q8 through its completion. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  one set of blinds is still laying on the floor and need to be installed

  

  Business Response

  Date: 01/02/2023

  I have attached the email thread with the customer that states everything is complete and nothing further is needed.  I have also attached the previous BBB notice that shows the prior complaint is closed with the customer stating she considered the matter resolved. 

  Customer Answer

  Date: 01/02/2023

  they have not solved the issue. nor have they resopnded

  

  Business Response

  Date: 01/04/2023

  I have attached our direct correspondence with ******** at the Better Business Bureau regarding this client, the duplicate complaints, and the email thread with the customer where the customer states everything was installed and that she made an error filing the complaint and that there were not any outstanding issues, and that the customer was contacting the Better Business Bureau to inform.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds that were promised to be installed before Thanksgiving. They came out 3 different times with missing / wrong items preventing the installation which they then had to order the correct pieces. No one would return my calls and i spent wasted time on hold with their 800 number several times for a status. They finally installed all but 1 shade that has been on back order since the original order placement (early November). Again, i am calling someone named ****** at ************ to get a status - no response. ****** is the lady that came to my house and measured/placed the order. She basically was unavailable while i was fighting to get the shades installed. This whole thing was stressful and incompetent and is still not resolved!

  

  Business Response

  Date: 12/21/2022

  3 Day Blinds apologizes for the issues experieinced with the order.  ***************** Team is looking into the matter and will be contacting the customer within 1 business day to discuss the order. We will continue to monitor the order through completion.

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 7, Oct 15, Oct 31, and Dec 17 Total Paid:4,334.30 Business Committed to Installing shutters By Sept.Order Number: ****** Nature of dispute: I ordered a total of 8 shutters from 3-day blinds on Jun 7, 2022. They were installed on Oct 15th, which was after the month they claimed to be installed. Upon installation, the living room shutter was not measured correctly. The installer and 3-day blinds told me that they would rush to deliver the shutter. The installer placed the new shutter on rush delivery and said they should be in before Thanksgiving. On Nov 23rd, I called multiple times, only to wait for the installer and 3 days blinds to provide a resolution. At one point, for two weeks, my shutters went into a delivery exception status with ***** and when I asked the installer to check in on the exception, he refused to call ***** to determine the shipping issue. I had to get 3 days blind involved and still waited another week. Well, the installer came to my house on Dec 17th to install the shutter but only to determine that the shutter is the wrong measurement again. He says that I will need to wait another 2 - 3 months for delivery and for him to install it. This is unacceptable. He said he could not place a refund on the shutter. At this point, 3-day blinds have not delivered a product to me in a timely manner and they keep getting it wrong. Ive lost confidence in this company and wish to no longer do business with them. I would like a full refund for the shutter that was measured incorrectly twice. That is a total of ****** plus the ****% tax that I paid on that amount. The company has not provided me with a resolution and every time I call, I get hung up on. Its as if someone answers then disconnects as I've been holding for 20 minutes or sometimes longer. Please help.

  

  Business Response

  Date: 12/21/2022

  3 Day Blinds apologizes for the issues experienced with the order.  Our records show our ************* Team spoke with the customer on the phone on  12/19/22 and came to a satisfactory resolution and confirmed that resolution via email which has been attached.