Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased Plantation shutters on 2/26/2022 for a bedroom door $667.69. The original order number is ******. The case number is 1247610-Z8K2. We ordered and the contract stated 1 panel with invisible tilt. The installer installed the shutters with it being a 2 part panel. The shutter was not what we contracted for and the shutter does not open or close completely. We have to use scotch tape to close the shutter. We have been in constant contact with 3 Day Blinds and have been promised for over 10 months the shutter was to be replaced, as stated in our contract, repaired or removed within 10 months, nothing has been rectified. We were credited $50 for inconvenience. We would like the cost of the shutter removed by another shutter company, along with the cost of repairing the door due to 8 holes drilled in the door, and our entire money refunded.

  

  Business Response

  Date: 12/15/2022

  3 Day Blinds apologizes for the issues experienced with the shutter order.  Our records show that the customer is working with our ************* Team and is scheduled to have the shutter removed on 12/22/22 after which time the refund will be processed.  We will continue to monitor through completion. 

  Customer Answer

  Date: 12/15/2022

  This is another promise which weve heard for 10 months. I will reply after positive action is displayed.

  

  Business Response

  Date: 12/19/2022

  As previously stated, 3 Day Blinds has approved the refund of the order once the shutter has been removed by the installer, which has been scheduled for 12/22/22.  We will continue to monitor, but there is nothing further for 3 Day Blinds to do at this time. 

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought blinds from 3 day blind and were surprised that what was delivered wasn't hat we ordered. We contacted the company at the beginning of October and spoke to ******* and we were offered a 30% discount on the blinds we wanted, so we would have to pay more. We told her that we were NOT willing to pay any additional money for the replacement blinds, since the blinds installed were not what we had been shown by the sales person, that it was a mistake on the sales person's part when entering the order. I explained with details all that had happened and why the mistake was not our fault and how we would be OK with just returning the wrong blinds for a full return, again considering the product installed was not the same the salesperson had shown us. While still on the phone with me, ******* noticed that on the replacement order the salesperson had entered the same color shade for both the top and bottom parts of the duo shade, which was another indication of the ordering challenges of the salesperson. At that point ******* told me she would take care of it for us.Several days later, I received a text that our replacement blinds were ready to be installed.As described above, I never agreed to paying any additional amount for the replacement blinds.We just got a registered letter in the mail threatening legal action and saying the amount will be sent to collection agencies. This is a unsavory business conduct, classic bait and switch, we never signed or gave permission to be charged more for anything, matter of fact we offered to return the blinds on the spot and cancel the deal, we were told that they would 'take care of it' and we 'shouldn't worry, apologies for the inconvenience'. No I just got a threatening letter on the mail.

  

  Business Response

  Date: 12/13/2022

  3 Day Blinds apologizes for any issues experienced with the order.  ***************** Team is actively working to address these concerns and a representative will be contacting the client within 1 business day to discuss the order. Case # CAS-1291950-C1W4

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, 3 ***************** came to my house on Dec 7th, for a free consultation, my husband ending up paying through zelle, , He was nt supposed to do that, I was on my way home from work, soooo, he paid ****** dollars, wasnt supposed too, sooo thats was too much, sooooo I told her to cancel the order, ** having trouble getting my money back, they wont give me my money, either they give my money back , are put up new blinds, the lady name is **********************************, this is her number ************, another number is **********, please called these pppls, I need my money back please, they scam me out of our money, ******

  

  Business Response

  Date: 12/12/2022

  A member of our Leadership team canceled the order on 12/7/22 as requested by the customer.  A refund request was sent to our accounting department which was processed on 12/8/22.  The refund will appear in approximately **** business days depending on the customer's own financial institution. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #: Cas 1288865-x0v5 with 3-Day Blinds I purchased four Honeycomb shades for $1700+ on October 14, 2022 the date a salesman visited for a consultation. The blinds were not measured correctly. The blinds are too wide and scratch the inside of my walls. ******** spent 20 minutes at my home of a promised 2.5 consultation visit. The installers knew nothing and looked to me for advice. Again, the blinds (four) scratches the sides of the wall as you move the blinds up and down leaving permanent indents on the walls. Inasmuch as the blinds scratch the inside walls as one moves them, this causes the blinds to become crooked. Bottom line: the blinds for four of my windows were not measured correctly. Simple. The salesman submitted too-wide measurements. The blinds fall crooked now and my walks are scratched.I was told by salesman he would order new blinds and ask for 1/4 inch removed from each end each window. *************************, a manager, said this cannot be done. I am asking for expert service. Expert in windows and shades and blinds in order to take proper measurements of my windows as well as expert service at time of installation.

  

  Business Response

  Date: 12/12/2022

  3 Day Blinds apologizes for any issues experieinced with the order.  A member of our ************* Team will be contacting the customer within 1 business day to discuss the order and provide a resolution.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds ordered on 11/25/22. We had a buy 1 blind, get 1 at 50% off coupon.We are trying to get the coupon honored.We have called the design consultant and customer service. Each time we do not get a response or we get passed along to another department. No one is taking any responsibility to even talk with us **************** passed us along to the scheduling department, they passed us back to **** service, and **** service put us in design consultant voice mail. We have tried emailing and waiting for result.

  

  Business Response

  Date: 12/13/2022

  3 Day Blinds apologizes for any issues with the recent purchase.  We see that the customer has spoken with ************* on 12/12/22 and the customer is to email the representative a copy of the coupon they received.  We have attached the last email correspondence with the customer. We will continue to monitor case number CAS-1291797-Q1C8 through completion. 
  
  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 5, 2022 for blinds for 7 upstairs windows. I told the designer that more than anything, I wanted cordless blinds. He said that wasn't possible on 1-2 windows because they were too large and I agreed. When installed on 9/20/22, I complained to the installers that they were supposed to be cordless, they told me to contact the designer and company. When I complained, the designer denied that I ordered cordless, saying first that we changed to save money (not true), then said because there is minimal depth in windows (I was NEVER told this was an issue) and cords were even put on windows that had more depth. I called 3 Day Blinds to complain and received call back from a "case manager" who was going on vacation. Said someone else would get back to me and that I could get another designer to order new window coverings. I called again either later in September or early October, spoke with ****** who told me that a new designer would call me. Called again on November 2 and was told that **** was scheduled to call me that day but he never did. Called on Nov. 9, Spoke with ******* who told me that I never said I wanted cordless and that **** would call tomorrow. He didn't. Called on Nov. 14. On hold/call for 34 minutes. Spoke with *******. He couldn't reach ************** that ******* or **** will get back to me within 24 hours. If not, ******* will submit my case to a case manager. Never heard. Trying again today on Dec. 8th but not optimistic that I'll get any help.

  

  Business Response

  Date: 12/12/2022

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is looking into the matter and will be contacting the client within 1 business day to address these concerns and provide a resolution.  We will continue to monitor the project through its completion.  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with 3 Day Blinds started off great with an initial consult and demo at the end of September 2022. During the sales process, they were responsive and showed great follow up. The customer experience suffers greatly once contract is signed and full payment is made. My install took place mid November. Installation did not go well as we had multitude of issues; 1) 6 blinds that sized incorrectly and did not fit 2) valences cut to incorrect size 3) motorized blinds that do not charge 4) incorrect install of motorized blinds so unable to charge Reaching out to 3 day blinds for responses falls on deaf ears. The designer who was once showed such keen interest now wants nothing to do with the situation. They will open a case about your issues and simply send an email stating, they are remaking your blinds with zero follow up. After spending over $15k with this company - at the very least I should not have to pay the installation fee associated with my sale as the service I paid for has yet to be fulfilled. I think a company of this magnitude can do so much better in terms of customer service. Delays and errors can occur, especially during these times, but a consistent follow up to email and calls can remedy so much for the paying customer and goes a long way in earning future business.

  

  Business Response

  Date: 12/12/2022

  3 Day Blinds apologizes for the ongoing issues experieinced with the recent purchase.  We have reviewed the account to find a more permanent resolution, and a representative will be reaching out to the customer to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an orden on September 19, 2022. I financed with green sky and 3 day blinds were fully paid on October 2022. I had an installation appointment a week ago and the installer called me to cancel because the order was not shipped and it didnt show an upcoming date. Ive been trying to contact the sales representative ****** and she ignores my phone calls, text messages, emails. I tried calling 3 days blind directly and they take a phone number and supposedly they are going to call me back but never do. I have emails 3 days blind and they do not respond. Im already making payments to the finance company for something no dont have. I want them to cancel my order and refund green sky so I can look for another company to do my blinds. I dont want to do business with this company.

  

  Business Response

  Date: 12/12/2022

  We apologize for any inconvenience.  Our records show that the customer has been in contact with our ************* Team regarding the order.  I have attached the last correspondence from 12/9/22 where our ************* Team provided the client with an update that the shades are expected to arrive to the installer on 12/13/22 and the installer will contact the customer to schedule the installation.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 12/12/2022

  The only reason why they contacted me was because I file a claim with the finance company, they didnt even say they were going to install everything on 12/13 she said they will partially install. I told them I do not want the service and I want to cancel. Blinds get damage and I do not want to deal with a company that does not answer to a customer for a whole week. Not even an automatic message. I want to cancel the order and I need 3 day blinds to refund the finance company. As of today 12/12 there has been nothing installed at my house, again I placed the order 9/19. 

  

  Business Response

  Date: 12/15/2022

  A member of our Leadership Team has been in contact with the customer and has provided an update on the order.  I have attached a copy of the email correspondence.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very unhappy with the blinds that were received. My designer was not clear that I would be getting trifold blinds and I wanted single panel. Order number 919573. Totaling 7696.78. When I reached out via email, i spoked to Geneva who said there was nothing i could do. I had to settle for the blinds I didn't like and didn't think I ordered. They were ordered on 8/17 and just installed on 12/5. I was told i was past my cancelation period but how would i know to cancel because the wrong ones were ordered? I just want to have them replaced with the ones I thought i was ordering.

  

  Business Response

  Date: 12/07/2022

  3 Day Blinds is sorry to hear the customer is disappointed with the shutters.  Our Customer Care Team is actively working to address these concerns and a representative will be contacting the customer within 1 business day. We will continue to monitor case # CAS-1289798-Q3G7 through completion. 

  Customer Answer

  Date: 12/08/2022

  No one called and nothing was done.  I have txt messages from the sales consultant that she said she thought they should all match.  That was not my decision.  

  

  Business Response

  Date: 12/14/2022

  Our records show that the Case Manager contacted the client on 12/9/22 and came to the resolution that one day night shade was being reordered on order 1074328 and was estimated to arrive in 3-5 weeks.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 12/15/2022

  What they just responded to has nothing to do with my complaint.  I received shutters that have too many folds.  I thought I was getting 1 piece.   Please go back and look at the original complaint.  No one has called me to discuss options or anything.  This is very bad business.  

  

  Business Response

  Date: 01/26/2023

  I have escalated the matter to a member of our Leadership Team who will be reviewing the account and contacting the consumer.

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen and have been defrauded by this company. I purchased blinds from this company and they overcharged me. I was only supposed to be charged $2500 and they have charged my credit card $7000. The salesperson I worked with, *********************, came to my home and I chose products totaling $2500. I received delivery of some of the products and then I saw a charge on my card of $7000 instead of $2500. I tried reaching ***** numerous times via phone and she never called me back. I then spoke to my credit card company but they may not be able to resolve this issue. I finally received a response from ***** via email after I emailed her to say that I would be filing a complaint against her with my lawyer and with the *** for fraudulent sales practices and for defrauding me as a senior citizen. She finally sent me copies of charges which I never authorized and both of the bills are unsigned by me, which illustrates that I did not authorize these charges. I want to return all products to this company and the charges must be reversed. I also want ********************* to be reprimanded for her fraudulent and deceptive sales practices. I have attached copies of bills she sent to me, which I have not signed. The signatures on the attached are not mine and I can prove that.

  

  Business Response

  Date: 12/01/2022

  The customer placed 2 orders with **********************, Invoice numbers ****** and ****** both of which have been completely installed in the customer's home as contracted.  A member of our Leadership Team called the customer on 12/1/22 and left a voicemail for the customer to discuss the orders.