Reviews

Review Details

• Review fromDavid K

  Date: 06/06/2023

  1 star
  I sent my hearing aides to be repaired and they told me they are discontinued and wanted me to buy new ones. I asked them to send them back to me and they wont. Thats theft of my property I paid ****** that I purchased.

• Review fromHeather D

  Date: 06/05/2023

  1 star
  I placed an order in March for a set of the $297.00 Hearing aides for my Grandmother. The hearing aides were too difficult for her to use and I contacted the company for a return, received and *** and returned them. **** refused to give ** a refund and sent an upgrade for free. We sent those back as well with an *** and they still refused a refund and sent a 3rd upgrade. I was instructed to send the 2nd and 3rd pair back in the same envelope if we didn't want them. Was never told that the 2nd *** number wasn't good for both pair. I was under the assumption that the *** number would be good for the contents of the envelope. Now I am being told that even though I don't even have their products in my possession they have all been returned the only thing they can do for me is send me another upgrade but I have to pay $79.00 because I was already sent one replacement. I would never recommend this company to anyone!!

• Review fromEunice L

  Date: 06/02/2023

  1 star

  Eunice L

  Date: 06/02/2023

  Scam do not buy these hearing aids my refund has not been processed after returning them. Keep delaying finally filed a complaint with the ****
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hi **************,We are sorry to hear that **** did not work for you. We pulled up your account to check on your refund requests, and we see that we were able to successfully refund you for your Order No #******. We also notified you of your refund by email using the confirmed email address you provided.Please allow 5-7 business days for your refund to be reflected to your account. If the refund is not yet reflected on your bank account, we suggest that you contact your bank or financial institution to know the reason for the delay. Please confirm if you have received the refund so we can assist you further if needed. We hope this resolves your immediate concern. We apologize for the inconvenience and thank you for your patience,

• Review fromArthur R

  Date: 05/26/2023

  1 star
  Ordered Hearing aids for my Dad on 03-23-2023. Not working properly. My Dad wouldn't wear them. Called Nano on 4-28-2023, 5-2-2023, 5-4-2023 trying to get a RMA#. No luck, was told we will call you back or my call was a Proiority call. No call back yet. This company is a BIG SCAM, do not order from them. #******

• Review fromDavid G

  Date: 05/26/2023

  1 star
  They are a scam! They are calling amplifiers hearing aids. A true hearing aid has a test to be set for the specific frequencies where there is hearing loss. Here is their answer to this issue:Our CIC rechargeable OTC hearing aid has a push button so you can adjust the volume and modes based on your hearing loss level and your surroundings however it doesn't have the option to adjust frequencies.

• Review fromchuck p

  Date: 05/24/2023

  1 star

  chuck p

  Date: 05/24/2023

  i purchased a pair of in the in the ear hearing aids last year and they worked well for me so i bought another pair this year, no good.. i had to return them because they were crackling every time i got in the car , closed the door or hit a little bump in the road. i returned them 3 times and received a new pair , all had the same problem. i called again to return and they they offered me a digital pair as a deal to send back the 2 pair i had that did not work . the same crackling problem with them. i set up another return with them and told them to refund my money. they sent a return label but now they want mw to pay the shipping because i want a refund. so i will pay the shipping and be done with them , they have been helpful up until now but don`t deal with these scammers, they are an llc so they will make as much money as they can and then hit the road. i will wait and see if in fact i get a refund in 5 to 7 business days as promised.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hi ******************,We are sorry to hear that **** did not work for you. We pulled up your account to check on your refund requests, and we see that we were able to successfully refund you for your Order No #******. We also notified you of your refund by email using the confirmed email address you provided.Please allow 5-7 business days for your refund to be reflected to your account. If the refund is not yet reflected on your bank account, we suggest that you contact your bank or financial institution to know the reason for the delay. Please confirm if you have received the refund so we can assist you further if needed. We hope this resolves your immediate concern. We apologize for the inconvenience and thank you for your patience.Nano Hearing Aids Support Team

• Review fromGeorge F

  Date: 05/19/2023

  1 star

  George F

  Date: 05/19/2023

  Sounds like I'm in good company. Purchased a set of the X2 rechargeable units which lasted about two weeks. Emailed the support and was guided thru a reset process on the batteries, which did not work. Called for an RMA (which I received) packaged all items and included a transmittal with a record *** of the items including serial numbers of the individual devices. A return email was sent to me with notification of receipt of the return. Was promptly denied a refund on the so called grounds they were damaged, they enclosed an email photo of the units which was very foggy and unclear (I would verify they were not the originals) stating the units had wax buildup, this is NOT PHYSICAL DAMAGE. I have requested they return the originals with all the original parts as they are my property. Have not received a response as of yet. Will update statis as soon as informed.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hello ********************,We are sorry to hear that **** did not work for you. We have examined and verified your account, which reveals that **** has already granted a refund for order #****** via your original means of payment. We also notified you of your refund by email using the confirmed email address you provided.Please allow 5-7 business days for your refund to be reflected to your account. If the refund is not yet reflected on your bank account, we suggest that you contact your bank or financial institution to know the reason for the delay. Please confirm if you have received the refund so we can assist you further if needed. We hope this resolves your immediate concern. We apologize for the inconvenience and thank you for your patience.Nano Hearing Aids Support Team

• Review fromJohn T

  Date: 05/17/2023

  1 star

  John T

  Date: 05/17/2023

  AVOID THIS COMPANY AT ALL COSTS. I HAVE TRIED TO GET A REFUND FOR THE ***** SIZED HEARING AID THAT I SENT BACK IN DECEMBER 2022. TODAY, MAY 17,2023--NOT A DIME. NOTHING BUT GARBAGE. THEY NEED A CLASS ACTION FRAUD SUIT FILED AGAINST THEM. BTW--THEIR WEBSITE HAS ALL THESE GREAT REVIEWS BUT CHECK THEIR REVIEWS ELSEWHERE. F! BBB--F! THAT SAYS IT ALL ABOUT THESE OPERATORS.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hello ********************,We are sorry to hear that **** did not work for you. We have examined and verified your account, which reveals that **** has already granted a refund for order #****** via your original means of payment. We also notified you of your refund by email using the confirmed email address you provided.Please allow 5-7 business days for your refund to be reflected to your account. If the refund is not yet reflected on your bank account, we suggest that you contact your bank or financial institution to know the reason for the delay. Please confirm if you have received the refund so we can assist you further if needed. We hope this resolves your immediate concern. We apologize for the inconvenience and thank you for your patience.Nano Hearing Aids Support Team

• Review fromBilly Y

  Date: 05/16/2023

  1 star

  Billy Y

  Date: 05/16/2023

  This company is a scam ripping off retired people. The hearing aids i received did not work properly and when i returned them well within the 45 days i was told that i would receive my refund within 2 to 5 days for $796 . That was a month ago and still no money. Each time I call them I get the same message that my money will be retuned within 2 to 5 days. Whatever you do don't buy anything from this company
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/10/2023

  Hi *****,

  We are sorry to hear that **** did not work for you. We pulled up your account to check on your refund requests, and we see that we were able to successfully refund you for your Order No. #******. 

  Please confirm if you have not received the refund so we can assist you further if needed.
  We hope this resolves your immediate concern. We apologize for the inconvenience and thank you for your patience,

  Nano Hearing Aids Support Team

• Review fromMelinda R

  Date: 05/02/2023

  1 star

  Melinda R

  Date: 05/02/2023

  This company is a scam. When I called to get return instructions I had 25 minutes of No I dont want to upgrade or keep. I followed the instructions. They got it on 4/24. Didnt start until 4/25. I called regarding status and a rep assured me I would have before the end of the week. Today, next day after I called, I was sent an email stating they would refund by 5/25. Their. Own website and paperwork states **** business days. When I pointed that out, first he started to talk to me about fine print. Negative. Then he said the week isnt over yet. I explained that sending me an email stating 5/25 earned them a no confidence vote and I feel they failed Do Not Endorse this company. Total scam
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/10/2023

  Hi *******,

  We are sorry to hear that **** did not work for you. We pulled up your account to check on your refund request, and we see that we were able to successfully refund you for your Order No. #******. 

  If you have any additional questions, please feel free to reach out at ************ or email us at *********************************** We apologize again for the inconvenience.

  - Nano Hearing Aids Support Team