Reviews

Review Details

• Review fromAnn L

  Date: 07/01/2023

  1 star

  Ann L

  Date: 07/01/2023

  i had a previous hearing aid with this company that was wonderful. I wish I had read these reviews before I was so stupid as to possibly throw away 1/2 months income because I got sick & was unable to return the hearing aids w/in the allotted 45 days. I will fight it because I can't afford to donated to a heartless company.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/06/2023

  Dear ***,
  
  Thank you for sharing your experience with us and we are so sorry for any trouble you encountered with your recent purchase. We are also sorry to hear that you were not feeling well for some time and hope you are on the mend.

  In checking our records, I see that we connected with you recently to discuss the issues with your devices and are glad that the outcome was that we are sending you a replacement hearing aid. We hope that this resolves things and that your hearing aids work well for you now. 
  
  Should you have any additional questions, please do not hesitate to reach out at ************ or email us at **********************************. 
  
  We appreciate your time and wish you all the best!
  
  - Nano Support Team

• Review fromChet S

  Date: 06/28/2023

  1 star

  Chet S

  Date: 06/28/2023

  Bought 3 pairs at $597. All 3 were defective. Sent 2 pairs back threw out 3rd pair. Besides being being out $600 I. Want to strongly recommend that Noone ever purchase any of their products
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/05/2023

  Dear ****, 

  Thank you for your feedback which has been received here as well as via email over the past weekend. I want to apologize for your experience.

  Our company had experienced a period of high growth recently, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was in part due to this and also because there were issues with your devices. We want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 

  Our goal is to help you hear better and we recognize that this was not your experience. We are going to refund you in full for your initial payment of $580.28 once your current return has arrived and been processed by our warehouse. Once your refund is processed, you will receive a refund notification email. Please note that refunds can take up to 7 days to be visible on your credit card statement.

  Should you have any additional questions, please feel free to reach out at ************ or email us at *********************************** We look forward to receiving your returned devices and resolving this for you. We also apologize again for your negative experience. 

  - Nano Hearing Aids Support Team

• Review fromJeanne R

  Date: 06/25/2023

  1 star

  Jeanne R

  Date: 06/25/2023

  I ordered Nano hearing aids direct from the company. I had to exchange them multiple times for another pair because they either whistled or didn't work at all. Company insisted I send them back for a new pair. By the time I received the second pair the refund time frame expired. When I shipped the fourth pair back because they weren't working at all, they claimed I broke them and they needed ***** for repair to ship them back to me. In the end, I have no refund and no product because I wouldn't pay the repair for the Hearing aids that were sent to me broken from the company. Put in a dispute with the credit card company and was denied because **** sent a photo of a pair of broken hearing aids claiming I broke them. Beware, do not order. In my opinion they are a scam company.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 08/11/2023

  Dear ******,
  
  Thank you for your feedback and for explaining your experience to us. Our goal is to help you hear better and we recognize that this was not your experience. 
  
  We would like to offer you a replacement pair of hearing aids at no additional fee. We have left you a voicemail message, but wanted to reiterate this here and have also noted this in your customer file, so that when you reach out, one of our service agents can set up a no-charge order for a replacement pair of hearing aids for you at your earliest convenience. 
  
  Please reach out via phone ************ or email  at *********************************** and confirm if you would like us to send out the no-charge pair of replacement hearing aids. 
  
  We apologize again for your negative experience and hope that we can resolve this for you. Wishing you all the best,
  
  Nano Hearing Aids Support Team

• Review fromWilliam Y

  Date: 06/25/2023

  1 star

  William Y

  Date: 06/25/2023

  NANO Hearing products are worth about $25.00 and expect *** last ~ 1 month. I bought a set, had to return in less than 30 days as they stopped working. Receive a new set and again am issue. The left one fell apart and then the right on stopped working in less than a month. Called **** and gave me a return RMA # and **** account to use to return. No response from Nani so I called and told me the warranty covered 1st set sent and not the 2nsd set so would not replace. I said sent them back to me and they refused. NANO is a SCAM
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/26/2023

  Dear *******,

  
  Thank you for your review and for explaining your experience to us. Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 

  
  Our goal is to help you hear better and we recognize that this was not your experience. We are going to refund you in full for your payment of $247.00 as soon as possible and once your refund is processed, you will receive a refund notification email. Please note that refunds can take up to 7 days to be visible on your credit card statement.

  The above information has been noted on your customer file as well, should you wish to reach out to us. 

  
  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 

  
  We look forward to you receiving your refund and apologize again for your negative experience. 
  - Nano Hearing Aids Support Team

• Review fromTea S

  Date: 06/22/2023

  1 star

  Tea S

  Date: 06/22/2023

  **** Hearing aids are a complete joke and frauds !!! My neighbor bought them for $300 , she sent them back correctly with the right box, tracking number provided & they are refusing to return her money to her even though she's told them many times her Dr. **** they will not work for her. Absolutely ridiculous I mean $300 is a lot of money. Completely a scam and this company is obviously just money hungry
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hello ******************,Thank you for your feedback. Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration.To assist you further, please share with us the following information that is associated with the account of your friend:order number full name email address phone number We apologize for the inconvenience and thank you for your patience.

• Review fromJeanette L

  Date: 06/19/2023

  1 star

  Jeanette L

  Date: 06/19/2023

  Worst experience Ive ever had. The hearing aids did not suit me at all. I returned them after three days for a full refund. Three months later Im still fighting with them. I had to resort to my credit card company and put in a dispute. Its been a nightmare and has caused me so much stress and anxiety for a senior citizen. I would not recommend them to give anyone.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hello ********************,We are sorry to hear that **** did not work out for you. We completely understand that it isn't for everyone. We pulled up your record with us which shows that the hearing aids were received at the company warehouse on 5/4/2023 and that your refund request was already in queue with our Refunds team, however on 5/25/2023 we can see that you disputed the charges with Shopify Payments. As a result, we are required to halt all refund attempts. So, until the dispute is dropped or resolved, we have paused any efforts on our end to complete the refund process.We would like to resolve this issue as soon as possible, but in order for us to proceed with the refund, we will need to wait for an update from Shopify because the chargeback is still active on our end. We also confirmed that we haven't received any emails, phone calls, or other correspondence from Shopify indicating that the chargeback case has been dropped or resolved. You should notify your bank that the chargeback submitted on 5/25/2023 is still active in our system. We cannot issue a refund while this is in effect.For further questions on our returns and policies please feel free to visit our online website at ******************************************************* We truly understand your concern and frustration but we hope you also understand that we also have a process to follow.We apologize for the inconvenience and thank you for your patience.

• Review fromJoanna D

  Date: 06/19/2023

  1 star
  Misleading time frames which were not explained clearly by sales agent. Tried first pair; returned; second pair sent; 45-day return was not applicable as advertisedonly 10 days, but not explained. Dont try for 45 days and then call; contact customer service WITHIN the first 45 days of the first pair; then WITHIN 10 days of second pair. Just lost $367.82 plus return shipping of $8.25. Am STUCK with a set of unusable hearing aids. ??

• Review fromRalph B

  Date: 06/09/2023

  1 star

  Ralph B

  Date: 06/09/2023

  I brought the first set they did not work for me so they up graded them and they did the y same thing and did not work for me so I sent them back for a refund and I yet to see it or hear from anybody about when I might get it so if you can help me get my money back it would be appreciated on disability so every ***** is need thank you.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hi ****************,We are sorry to hear that **** did not work for you. We have examined and verified your account, which reveals that **** has already granted a refund for order #****** via your original means of payment. We also notified you of your refund by email using the confirmed email address you provided.Please allow 5-7 business days for your refund to be reflected to your account. If the refund is not yet reflected on your bank account, we suggest that you contact your bank or financial institution to know the reason for the delay. Please confirm if you have received the refund so we can assist you further if needed. We hope this resolves your immediate concern. We apologize for the inconvenience and thank you for your patience.

• Review fromPamela O

  Date: 06/08/2023

  1 star

  Pamela O

  Date: 06/08/2023

  Nano hearing aid company is a rip off. Do not order anything from them. They don't respond to any questions or help in any way. Helped my dad order from them for my step mom. Since my step mom passed away about a week after we got them we needed to send them back. But no one would help. Rip off.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hello ******************,We understand your frustration and we are deeply sorry that you are feeling this way, but we believe that on June 8, 2023, we issued a Return Merchandise Authorization (*** ********) for you to return your hearing aids. We also reached out to your verified contact number on June 21, 2023, to discuss the returns process but we were routed to your voicemail. Please return all items in their original physical condition, with the *** number written on the exterior or top of the packaging. If you have any further questions concerning your return or refund, please respond to the email we sent you, and we will have our specialist contact you again to answer them. Again, our refund policy may be found here: ************************************************************ we receive the product back in our warehouse, we will process your refund as soon as we can, so please expect an email from us once your refund has been processed with the amount refunded and any fees you were subject to. Your refund will be credited back to your original form of payment method used when you made the original purchase. We hope you understand and we thank you for your time and patience,Nano Hearing Aids Support Team

• Review fromLori D

  Date: 06/06/2023

  1 star

  Lori D

  Date: 06/06/2023

  Do not buy anything from NANO hearing aids because they are a total headache to deal with! My mother tried to return her hearing aids and they gave us the complete run around and they just kept trying to sell ** another hearing aid and wouldnt take no for an answer. This company will not survive if it keeps treating its customers this poorly.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 06/26/2023

  Hello ********************,Thank you for your feedback. Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration.To assist you further, please share with us the following information that is associated with your account:order number full name email address phone number We apologize for the inconvenience and thank you for your patience.