Reviews

Review Details

• Review fromRamona P

  Date: 09/22/2023

  1 star

  Ramona P

  Date: 09/22/2023

  Returned these within the 45 day time frame. They REFUSED to give our money back. They are con artists!
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 09/25/2023

  Dear ******* and ******,
  
  Thank you for your feedback and for explaining your experience to us. Our goal is to help you hear better and we recognize that this was not your experience.
  
  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 
  
  While our refund policy clearly states that we cannot accept returns for refunds without an RMA number, we have discussed your situation with our management team who has made an exception, and would like to offer a refund. 
  
  We have gone ahead and issued your refund in full. You should have received a refund notification email to the email used to submit your Better Business Bureau complaint. Please note that refunds can take **** business days to appear on your credit card.
  
  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. We are happy to be able to resolve this for you and apologize again for your negative experience. 
  
  - Nano Hearing Aids Support Team

• Review fromLAURA M

  Date: 08/31/2023

  1 star

  LAURA M

  Date: 08/31/2023

  My 89-year-old Mother ordered the Nano Hearing Aids for $397. After she received the devices, she discovered that one did not work at all, and the other barely worked. Being acutely aware of the company's 45-day money back return policy, she immediately packed them up in the original packaging along with all paperwork and paid $8.00 via the **** to return them. Upon receiving the return, **** called and left a voice message on my Mother's answering machine. My Mother couldn't hear or understand the message, so we listened to it and told her they were refusing her a refund because they need an *** number.My Mother is not technically savvy and doesn't understand anything about *** numbers. We have been in contact with **** to explain the situation to them. We talked first to customer support who refused the refund, so we then asked to talk to a supervisor. We were told a supervisor was unavailable, and that they'd have a supervisor call us back. After a couple of hours, a supervisor called us, and told us they would not give my Mother a refund because she needed to obtain an *** number for the return. We asked if they could give us the *** if we provided them with the order number, but she said they can't do that. She said the best they can do is offer a refurbished model with no warranty, or a behind the ear device. My Mother doesn't want a refurbished model without a warranty and cannot wear a behind the ear device. She wants her $397 refund. Despite two telephone conversations, a detailed email letter to the company and the returned defective Nano hearing aids - that they now have in their posession - they continue to refuse my mother her refund.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 09/25/2023

  Dear ******* and *****,
  
  Thank you for your feedback and for explaining your experience to us. Our goal is to help you hear better and we recognize that this was not your experience.
  
  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 
  
  We had looked further into your situation in order to issue you a full refund for your hearing aids (which was approved), however, due to your initiation of chargeback with your bank, we were unable to proceed with the refund. We see in our system that your chargeback was confirmed as successful in your favor, so your bank should have issued you the funds. 
  
  We are happy to know that this situation has been resolved for you and are sorry again for your negative experience. 
  
  If you have any additional questions once you have been in touch with your bank, please feel free to reach out at ************ or email us at **********************************. 
  
  - Nano Hearing Aids Support Team

• Review fromCharles D

  Date: 08/30/2023

  1 star

  Charles D

  Date: 08/30/2023

  Their products are defective and don't work. All they want to do is issue a replacement product, not a refund. We tried the replacement Hearing Aids-- still absolute trash. Now when asking for a refund, they said we're 2 days past the 45 day money-back guarantee period. What **************** since you insist on consumers keeping the Hearing aids for at least 30 days and then trying the replacement pair before considering a refund. You intentionally set the policy so there's no way consumers can ever get a refund; you're profiting off of seniors and selling c*** products. You should be ashamed of yourselves!
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 09/08/2023

  Dear *******,
  
  Thank you for your feedback and for explaining your experience to us. Our goal is to help you hear better and we recognize that this was not your experience.
  
  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this, and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 
  
  
  An agent has been in touch via email at ****************** to provide you with an RMA for your return. Once your hearing aids have been processed by our warehouse, we will process your refund in full shortly after. Please note it can take up to 7 days to be shown on your **** statement, but you will receive a refund notification to the email you used to place your order once your refund has been processed. 
  
  
  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. And again, someone has emailed you at ******************, so please check your inbox and get in touch with any questions before submitting your return. 
  
  
  We are happy to have resolved this for you and apologize again for your negative experience. 
  
  
  - Nano Hearing Aids Support Team

• Review fromDon M

  Date: 08/18/2023

  2 stars

  Don M

  Date: 08/18/2023

  Trying to return these hearing aids. Have to get a rma number. Have to wait for call back from ****. No one can help but ****. I am glad I didn't wait till the 45 day trial. These are on a payment plan so they don't have to return any money except one payment.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 08/21/2023

  Hello,
  
  Thank you for your feedback and for explaining your experience to us. Our goal is to help you hear better and we recognize that this was not your experience.
  
  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this, and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 
  
  I have asked an agent to call you to give you your RMA number as soon as possible today, and to provide it via email if you are unavailable on the phone. As soon as you have your RMA number, please return the hearing aids along with all materials from your purchase and send them back. Our full return policy with instructions can be viewed at: *******************************************************
  
  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 
  
  We are happy to have resolved this for you and apologize again for your negative experience. 

• Review fromConnie H

  Date: 08/16/2023

  1 star

  Connie H

  Date: 08/16/2023

  Horrible doing business with these people. To get a return credited is impossible. They give you 45 days to return and then give nothing but grief. The lady sent me an rma. They have the hearing aids, claiming there is no rma. Cant look back on records that I talked to someone about a return. Only thing they can do is exchange. I dont want another replacement. These hearing aids dont work for me.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 09/17/2023

  Thank you for your feedback and for explaining your experience to us.
  
  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this, and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 
  
  Our records show that you had requested a Return Merchandise Authorization but did not receive it from our team in a timely fashion. We will process your refund as soon as possible, and you will receive an email notification shortly. Please note that refunds can take **** business days to appear on your credit card. 
  
  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 
  
  We are happy to have resolved this for you.
  
  - Nano Hearing Aids Support Team

• Review fromTracie C.

  Date: 07/30/2023

  1 star

  Tracie C.

  Date: 07/30/2023

  After trying the hearing aids for 3 weeks, I didn't think they were working as good as I expected. I called to return them and was offered to upgrade grade at no cost. I sent the original ones back while waiting for the other pair to arrive - I was given the *** number to return them. The second pair didn't work any better, so I sent them back using the duplicate *** number I was sent. When I hadn't received my refund after 3 weeks, I called the company, only to be told that I needed a different *** sent with the second pair, therefore, they wouldn't be refunding my $297.00. I told them that THEY sent me to *** numbers, but it didn't matter. They will use any excuse not to refund your money. Be very wary of this company, as they are not reputable. *************************, ******************, **.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 08/21/2023

  Hello,
  
  Thank you for your feedback and for explaining your experience to us.
  
  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this, and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 
  
  Our records show that you had requested a Return Merchandise Authorization but did not receive it from our team. We will process your refund as soon as possible, and you will receive an email notification shortly. Please note that refunds can take **** business days to appear on your credit card. 
  
  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 
  
  We are happy to have resolved this for you.
  

• Review fromHeny K

  Date: 07/24/2023

  1 star

  Heny K

  Date: 07/24/2023

  *********** to the consumer. They outright lie on their warranty replacements, they are not guaranteed for 45 days.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 09/22/2023

  Hi *****,

  Thank you for sharing your feedback with us and we are sorry for your negative experience. Our company was going through a period of growth and we feel that your concerns could have been handled better. We see that you had initiated a chargeback with your back which was successfully won in your favor. We are glad that your issues have been resolved and are sorry for your poor experience with our company. 

  Nano Hearing Aids

• Review fromGary E.

  Date: 07/14/2023

  1 star

  Gary E.

  Date: 07/14/2023

  I was ripped off the $397 for the hearing aids. The product never worked upon receipt. I used it a total of maybe 15 minutes during two separate tries using them. I handled them very carefully. I subsequently returned them "intact" and just as received, same packaging and all. 6 weeks later I inquired about my refund due if not 100% satisfied. They then advised that the product was damaged so they weren't honoring their refund pledge. I then asked for a picture which they forwarded a few days later. They initially said the antenna was missing, yet the picture forwarded showed the antenna intact. I reminded them about their 100% commitment, and they said that wouldn't be fair to the other customers since they claim the product was damaged. Nano sells refurbished hearing aids. They have kept the hearing aids I returned, even though they are also keeping the money I paid for them. If I had any thought that the product was defective upon receipt, I would have taken a picture of same, and likewise upon returning the aids to Nano. There's simply no way I damaged that product. I want my money back, and I would like a "Buyer Beware" notice for all future potential consumers.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/21/2023

  Dear ****,

  Thank you for providing your feedback about your experience with Nano Hearing Aids. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you have experienced.  

  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this and a defective product, and we want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community.

  Our goal is to help you hear better and we recognize that this was not your experience. We are going to refund you in full for the hearing aids that you returned to us as we recognize that the missing antenna is a manufacturers defect. We will do our best to get this processed as soon as possible.

  Please note that refunds can take up to 7 days to be visible on your credit card statement, and please feel free to call your credit card company should you have any questions. You will receive a refund notification email once it is processed on our end.

  This has been noted on your customer file as well, should you wish to reach out to us. If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 

  We look forward to resolving this for you and wish you the best in health.

  - Nano Hearing Aids Support Team

• Review fromBarry B

  Date: 07/11/2023

  1 star

  Barry B

  Date: 07/11/2023

  I bought a pair of hearing aids from Nano hearing aids.$297.00 After I got them I read the booklet over and over, but was unable to get them to work right. I called NANO And informed them of my problem. They suggested I buy the next pair up. I did ,$100.00 more. I received they and had the same problem. I went to another hearing specialist and was told my problem was not my ears. So I called Nano again and ask for a refund. The lady gave me a RMA number. I sent the second pair back. Did not hear from anyone so I called back and talked to a lady. She said they had received the second pair. Again I ask about the refund and she told me that they could not give me a refund but would send me another pair. I explained that the hearing aids would not fix my problem. She apologized and said they could not give me my money back. This was within the 45 day money back guarantee.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 08/01/2023

  Dear *****,

  Thank you for your review and for explaining your experience to us.

  Our company has experienced a period of high growth, and with new service agents in training, some customer issues were not efficiently addressed. We feel that your experience was due to this and want to assure you that we are doing our best to get our new service team up to speed on our policies and providing the best possible customer service to our community. 

  Our goal is to help you hear better and we recognize that this was not your experience. We have refunded you in full for your payment of $297.00 and $100.00 and you will have received a notification email. Please note that refunds can take up to 7 days to be visible on your credit card statement.The above information has been noted on your customer file as well, should you wish to reach out to us. 

  If you have any additional questions, please feel free to reach out at ************ or email us at **********************************. 

  We look forward to you receiving your refund and apologize again for your negative experience. 

  - Nano Hearing Aids Support Team
  
  

  
  

• Review fromMelissa A

  Date: 07/09/2023

  1 star

  Melissa A

  Date: 07/09/2023

  Very disappointed in these hearing aids. Felt like I was in a tunnel talking and hearing. I could not adjust the volume, so did not work. When I sent in for these, it was a guaranteed 45 day return with full refund. I want that refund please.
  

  Nano Hearing Aids - Nano Hearing Tech Opco LLC

  Date: 07/31/2023

  Dear ***, 
  
  Thank you for explaining your experience to us. 

  Our refund policy is posted on our website at ******************************************************* that clearly states the requirements of needing an RMA number to authorize the return and refund. We also provide this information in the information sent along with your purchase.
  
  As you returned your devices without contacting us in advance to receive an RMA number, your return is not eligible for a refund. However one of our team members attempted to reach you via phone on July 5th and left a voicemail hoping to hear back. Our goal is to help you hear better and our intention when reaching out was to offer you a replacement and better understand your concerns in hopes of finding an alternative solution. 
  
  Please feel free to contact our customer service team at your convenience to discuss or if you have any additional questions you can reach them at ************ or email us at **********************************.
  
  Wishing you all the best. 
  -Nano Hearing Aids Team