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Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never sent goods I purchased. Purchased a 50$ gift card that was never sent, when I followed up with the company an employee named "Ace" sent a code that had already been used.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled subscription an I need a refund A.S.A.P

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called DrSquatch has a soap subscription plan and I am currently using it. They have an option to cancel/skip your next order and post pone it until next time. But I have tried doing that the past 2 subscriptions but they still are charging me and sending me product. I have emailed them multiple times about it to cancel and to give me a refund but nobody is responding to me for any order and I am stuck with the bill. Even though I have skipped the delivery on their website they still charge me and send the product like as if I didnt *****

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to cancel a subscription I have with this company. The website allows you to click on everything but the manage subscription tab. It will not allow me to go in and cancel my subscription. I dont want their product anymore and they are not allowing me to cancel.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They always emailed b4 your subscription was due so you could select your products you wanted because they can't ever keep stock. They changed how they do their orders and never received an email, because of that I'm getting products I never ordered nor want.

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is using very harsh chemicals in their soap. My fianc used the black soap two weeks ago and it caused skin burn to a very sensitive and private area. He has been hospitalized and had to miss work due to the discomfort from the burn. This company needs to want customers of the harsh chemicals. What is in that soap that ***** someones skin? Shameful

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive business practices. The company tricks customers who are making a one time purchase into signing up for their subscription service. I make multiple online purchase on a daily basis and have never had an experience like this.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we order there was a system error which led to use being charged and receiving 2 orders. After contacting customer service the only thing they would offer is 30% even though it was an error on their site which led to me being charged $68 twice.

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscription order place automatically at 8am, I had paused this or so i thought Was trying to cance, butl by 830 had already shipped, no way to cancel, no refund option, company stopped responding.Awful

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Dr ********************** auto ship service for 9 bars of soap. They are to ship these 9 bars every three months. They completely messed up my last order which shouldve shipped March 3,2024 but I requested it ship earlier on Feb 25,2024. However the order never shipped and finally around the end of March / beginning of April I got in Touch with someone to see whats going on and they were able to see that the order was never going to ship, corrected the order and shipped it out on April 2,2024. So with that being said, my next order shouldnt ship until July yet at 3am the morning of May 25,2024 I got an email saying my next order was confirmed and processed. Not only that, the company only provides a 30 min window for any issues or disputes with orders but how can anyone dispute an order that was unknowingly placed at 3am on a date when the order shouldnt even have been placed at all. I have asked customer service three times for help with this issue that is solely on their part and asked for a supervisor to respond, but they keep saying they cant do anything to cancel my order and have offered no resolution or help nor responded to my request for a supervisor.

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

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