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Amazon Kdp Publishers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Amazon KDP for Unjustified Book Blocking?To: Better Business Bureau?Dear BBB Representative,I am writing to formally lodge a complaint against Amazon Kindle Direct Publishing (KDP) concerning the unwarranted blocking of my published books without clear justification.Issue Description:I have been utilizing Amazon KDP to publish my books. Recently, I discovered that several of my titles have been blocked or removed from the platform. Despite multiple attempts to contact Amazon KDP support for clarification, I have not received a satisfactory explanation or resolution. This lack of transparency has significantly impacted my ability to reach readers and has caused financial and reputational harm.Attempts to Resolve:I have reached out to Amazon KDP support through their official channels, including emails and support tickets, seeking clarification and reinstatement of my books. Unfortunately, my inquiries have either gone unanswered or received generic responses that do not address the specific issues raised.Desired Resolution:I respectfully request the BBB's assistance in facilitating the following:A detailed explanation from Amazon KDP regarding the reasons for blocking my books.A review and reinstatement of the affected titles if no clear violations are identified.Improved communication from Amazon KDP to address author concerns transparently.I appreciate your attention to this matter and hope for a prompt resolution.Sincerely,

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a self-published author using Amazon Kindle Direct Publishing (KDP). Recently, my *** account was terminated without clear justification. Amazon claims my account is "related to a previously terminated account" and cites violations of their Content Guidelines, but they have not provided any specific details, evidence, or explanation of this supposed relationship.I have repeatedly reached out to Amazon requesting clarification, offering to cooperate fully, and denying any association with other accounts. However, their responses have been vague, repetitive, and dismissive. They have upheld the termination and stated I am no longer allowed to publish on their platform or receive any further royalty payments.This action has not only caused a sudden loss of income, but also removed my books from sale without due process or the opportunity to resolve any alleged issue. I am seeking a fair review of my case and a transparent explanation of the supposed violation or account association.All Im asking for is a legitimate review, access to my earnings, and reinstatement if no direct policy violation can be proven. I believe this was an error, and I hope BBB can help facilitate a resolution.

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Title:Unjust Termination of My Amazon *************************************** Involved:Amazon Kindle Direct Publishing (KDP)Complaint Details:I am filing this complaint against Amazon KDP due to the wrongful termination of my account despite my full compliance with their terms and conditions.On March 12, 2025, I received an email stating that my account was closed due to inaccurate, incomplete, and/or invalid account information. However, I provided all required details accurately and followed Amazons policies.Due to this termination, KDP has:Revoked my access to my account.Removed my books from the Amazon marketplace.Withheld my outstanding royalties.Banned me from opening a new account, without a clear reason or chance to fix any alleged issue.I contacted *** for clarification, but they failed to provide specific details about what caused this action. Instead, I received a vague response with no appeal process.This lack of transparency and failure to provide a resolution is unfair to authors who depend on ***. I have complied with all guidelines and believe my account was wrongfully flagged.Requested Resolution:I request that Amazon KDP:Review my account and reinstate it if found to be wrongly terminated.Provide a clear explanation of the alleged issue.Release any outstanding royalties owed to me.Ensure better transparency in future account terminations.I trust the Better Business Bureau can help resolve this matter.Sincerely,****** ******* Email: ************************

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon KDP unfairly terminated my account despite my attempts to verify my identity. Their support team sent contradictory emails, repeatedly asking me to verify, yet the process remained inaccessible.?? Timeline of Events:January 2025: Amazon requested verification, but I was caring for my husband after his double hip replacement surgery and missed the email.February 2025: I was given a second chance and submitted high-quality photos of my Permanent Resident Card and Driver License. ********************** rejected them without explanation.February 5: Amazon stated that a decision would be made within five business days.February 8 & 14: I received new verification requests, but the process was unavailable.February 16: Amazon notified me of my account termination but allowed an appeal.I appealed, explaining my situation and offering medical documents as proof. However, Amazon denied my request without properly reviewing my case.?? Why This Is Unfair:Amazon failed to provide a valid reason for rejecting my documents.I received conflicting instructions, making resolution ************* extenuating circumstances (caring for my husband post-surgery) were ignored despite my willingness to provide proof.?? What I Am Requesting:? Reinstatement of my account with a fair opportunity to verify.? A clear explanation for the rejection of my verification.? Improvements to Amazon KDPs verification process to prevent similar issues for other users.I have supporting documents, including email correspondence and medical records, and I am willing to provide them. I request BBBs assistance in resolving this matter.

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/9/24 Entered into first contact with them for printing and distribution of my book. 10/23 - they told me 1st set of books all sold, I would receive royalties of at least $15036 for those books, but it wouldnt be released until stores are restocked.10/25 Entered into 2nd contact for printing and distributing more books. Contract stated I would be receiving commission for 1st set by end of December.I have been receiving horrible communications, sales reports and false info about commission pay the entire way. I have $18282.53 invested with them just for expanded distribution.I have 1 contact - a project manager named ***** ******. Her phone is not working anymore and its very hard to get any responses from her.I want my money back and I want to know if they are actually affiliated with Amazon.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was most distressed just now to see an email from Amazon KDP saying the following message:"Your request for an author copy version of Street Daddy has expired because 24 hours have passed without completing checkout."If I had been notified in some way other than telepathy, I would have responded in a timely manner. I am well-known for being very organized, but no, i am no mind-reader! Not only that, when I was told " You can request a new author copy order from your KDP Bookshelf," it would help to give me some instructions so that I will make the request correctly so I won't be booted out again without warning. On **************, i will have my 73rd birthday, and getting notices such as these definitely do not make my senior years very happy ones. Amazon surely has some knowledge of the true story on which my novel is based; I think I deserved more consideration than to give me an announcement after the fact. No, I did NOT receive any notice from Amazon KDP about the need to request an author copy order and I was not born knowing the rules and regulations that relate to this matter. I am very, very hurt that this was done to me. I do not feel that i was given considerate treatment if this is how I am just dumped like trash!

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon KDP Publishers is a copycat company that fraudulently claims to be affiliated with Amazon ************************. I accidentally went onto their online site at ************************** when I was looking for the legitimate business. I was immediately pulled into a chat with someone claiming to be ***** or *********** ****** *********** or ********************************** I made a CC payment for $3,031.00 in March of 2024 for a four-book publishing deal. I made an additional $1,875.00 CC payment in April of 2024 to my project manager, someone claiming to be **** **** *********** or ************************************** for an additional two-book deal. I have also worked with a project manager claiming to be ***** ******* *********** or ****************************************** The general numbers for the agency are ********** and **********. The email address for their finance ***** is *********************************** *********** stopped providing services to me primarily before the end of 2024 and is now unreachable via phone, text, or email. While the Los Angeles mailing address they provide on their business forms has proven to be faulty, I have reason to believe their calls are stemming from a business in ******* by the name of *************. That name appeared on my caller ID when I received calls from *****. I looked up ************* online, found out it is a facilities-manage company, and called their general number ***********). The wait music on their phone lines is the same as that of Amazon KDP Publishers. I spoke with one woman there who said her name was ********* and that she worked for **. She was very suspicious in her behavior. So, I called the general line again, got in touch with someone who said they have no ********* either answering their phone lines or working for HR, and was transferred to HR. ** confirmed the one phone line had been theirs. **** V on the *** support forum also seems suspicious to me and told me I shouldn't share info. ***

  • Initial Complaint

    Date:02/24/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To make it as simple as possible, I paid $4000 nearly a year ago to *** for promoting my book, and to date not a copy has sold. Those with whom I worked were **** ****** *************), and ***** **** ************).

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reached out Amazon to publish a book. ***************************************************(Your message wasn't delivered to *************************************************** because the domain *************************************** couldn't be found.) was my contact person. However when responding to his email it does exist The job was not completed as stated. Contacted my bank for recoupment of payment and credit was issued. Per Invoice 100% money back guarantee. **** has been calling me none stop. Totaling 150 call in last 30 days to force me to reconsider. Want a full refund and the calls to stop please and thank you

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Appeal for Termination of My KDP Account Dear ********************** KDP Team,I recently received an email stating that my *** account has been terminated due to suspected policy violations. I sincerely apologize if any activity on my account appeared to breach your guidelines, but I assure you that I have always operated with integrity and in full compliance with Amazons policies.I would greatly appreciate clarification on the specific violations that led to this decision. If there were any unintended mistakes on my part, I am more than willing to rectify them immediately. I value Amazons platform and have always strived to publish content that aligns with your standards.I have uploaded different Journal notes and ebooks on KDP and my journals and ebook approved initial, as a proof I have attached few publishers approved email so I thought that Am going according the rules as KDP is approving my publishers and as per best knowledge I haven't violated any rules. However if you still thinks its my mistakes then Am sorry, as am new on kdp and I don't know much. Am not fully aware about it rules. However I will try my best onward to not violate any rules. Please reactivate my account and I will remove the notes or books which cause this suspension. Thank you Please reconsider my case, as I am committed to adhering to all *** guidelines. If needed, I am open to making necessary adjustments to my content or processes to ensure compliance. I kindly request a thorough review of my account and, if possible, a reinstatement.Thank you for your time and consideration. I look forward to your ************* regards,***** *** **************************** *************

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